Rated 5 out of 5 by BurgPDX My Error - They resolved!
I want to thank the Westin staff for going above and beyond. I screwed up on the reservation and booked March instead of February, oh did I mention it was Valentine's weekend and President's weekend. They were over booked for the weekend when we arrived on Thursday, they checked us in for Thursday and said we will check back and give you a room as they come available (hopefully they do). Not 5 minutes are getting to our room they had Friday night available, and Friday afternoon they called while we were out and about and said we have Saturday for you! Wow, just an amazing staff to help us in our time of need. I was very thankful, this was my first Valentine's day married and this very easily could have been a bad situation. My wife thought it was hilarious (thankfully, although I am not in-charge of hotel bookings anymore) and the staff was wonderful and always helpful.
February 18, 2013
Rated 4 out of 5 by Jazzhou Spacious suite-room for family
The suite is spacious and well arranged. The two-bedroom suite has three full baths, which is truly a luxury. A comfortable place to wind down in Napa Valley with family and friends.
February 18, 2013
Rated 4 out of 5 by Rolllsk22 Westin Napa
Hotel is good. The restaurant is good not great as advertised. Also, small portions, expensive and a mandatory 18% gratuity added for all restaurant and bar services. Don't like that choice being made for me. The Oxbow market is a short walk down the street. We will go there for breakfast, lunch or dinner next time. Great choices to eat there and save the forced 18% service charge.
February 18, 2013
Rated 4 out of 5 by Cole Napa Westin
Hotel was ok,valet staff rude,curtains in bedroom broken otherwise a typical westin room,bed comfortable as usual.
February 16, 2013
Rated 4 out of 5 by redforme beautiful facility, inconsistent service, $2.79 coffee?
Rooms are beautiful and comfortable, except for outside valet area. Noisy!
Free coffee only for gold and platinum? $20/day fee for exactly what? Not everyone parks a car, and for that, one would expect a better gym or at least another elliptical.
February 15, 2013
Rated 5 out of 5 by Jagracer2 Beautiful Hotel in Napa!
The Hotel was new and wonderful. The staff are courteous, friendly and very attentive. The room suite I was in was very well done and spacious. Very nice hotel all around!
February 11, 2013
Rated 5 out of 5 by BRFoster Napa Retreat
Fabulous hotel, room was amazing and service exceptional!
February 11, 2013
Rated 4 out of 5 by Muels Napa Trip
Great location, staff and amenities! Would recommend highly!
February 11, 2013
Rated 5 out of 5 by mikey33 Fantastic Hotel
Great Room. Staff very friendly and attentive.
Great fitness center but they need to add more ellipticals.
February 5, 2013
Rated 5 out of 5 by Lucky1 Excellent location
This hotel is all one would be asking for in Napa. Easy access, surrounded by good eating places and free shuttle services to downtown Napa.The staff are very attentive and friendly. Would definitely stay in this hotel next time I'm in Napa.
Cons: mandatory $20 amenity fee despite of not using any amenities.
February 3, 2013
Rated 5 out of 5 by jljl This hotel has multiple reasons to stay
Attentive staff, very nice facilities, spacious room, very well located ( in walking distance of downtown Napa and Oxbow market)
January 30, 2013
Rated 4 out of 5 by m324 Staff needs more training
This is a beautiful hotel. It has potential to be fantastic but lacking skilled people. Needs better management.
January 29, 2013
Rated 2 out of 5 by Stephanie517 Needs Improvent
Our room was a lot smaller than expected, I thought a mini kitchen was available for all their guest rooms however I did not have one in my room. The wi-fi was extremely slow, it was faster for me to access my emails through my 3G cell photo data plan. My bathroom was not properly clean, I had previous hair from past guests on the floor.
January 29, 2013
Rated 5 out of 5 by AES123 Best in Napa
I was blown away by the friendliness and professionalism of the staff. SPG beats any other of the major Hotel chains, and this Hotel is best in class in my book.
January 28, 2013
Rated 4 out of 5 by Cheryl40 Great hotel
I would stay at the Westin again. It was reasonable priced. It's a beautiful hotel. It's with in walking distance to downtown, the wine train and many restaurants. I especially liked that they had a running program and took advantage of a 3 mile run with one of the staff members. All hotels should have a program like that. Carol Ann at the Gloria Curry spa was also fanastic. The one negative is that there is no refridgerator in the room. Other than that it was a fantastic hotel
January 27, 2013
Rated 5 out of 5 by MXglobe Consistantly good and great
The front desk Dustin and concierge ate extremely helpful and knowledgable about the hotel as well as napa valley. Bellman service is attentively and very helpful. Not much comments about the bar service, we had some small trouble to get seated - but sp much to choose in the area.
The location and hardware of the hotel is superb.
January 24, 2013
Rated 4 out of 5 by Peter3 Nice Hotel in Napa
This was a great hotel to stay at for the long MLK weekend, for me and my fiancee. The room was spacious and luxurious, and within walking distance to Oxbow market. The valet parking was also a nice touch! Only downside about this hotel is that it is not in downtown (where most of the dining and hanging out spots are), but it is within walking distance. Also, the gym was smaller than what I was expecting, and there is no separate spa for massages.
January 23, 2013
Rated 4 out of 5 by LindaCPA Beautiful Hotel - Our room not so great
Hotel is beautiful and so close to many activities that don't necessarily require driving. This time our room was not so good due to being located right over the main HVAC units and the trash dumpsters. View from the balcony was the dumpsters and 6am wake up call came from the trash company. We have stayed here in the past and have had a lovely stay. This room just didn't have the luxury that we have had in the past. The property is beautiful, however.
January 22, 2013
Rated 4 out of 5 by AS22 Some ups, some downs.
There were some great things about this hotel and some not so great. First off, the staff was very good, especially Dustin who checked us in. He was nice enough to show us 2 room options. Unfortunately, there seems to be an ant problem in kitchens; people probably leaving food out. So some of the rooms smell like bug repellent. Dustin was very kind to upgrade us to a room that didn't smell. The hotel is nice and the main areas are pleasant. It is not as close to town as we thought; however is right next door to the Oxbow Market which is wonderful. The hotel is dog friendly and were very welcoming about our dog so that is a definite plus- good dog areas out back to walk and a designated poo can at the far corner. (ps- Dog owners..please pick up for all our sakes.) The rooms were clean but could use a few more personal touches, they are a bit corporate feeling. Overall, the hotel is a bit corporate; but they probably cater more to groups and conventions. The bed was clean and nice and aside from the fore mentioned ant issue in the kitchen, it was fine. I did request that the maids not spray any raid, as it gives me a headache. They did abide and used a natural cleaner. Exterminators have a gel that ants will eat and therefore no spraying is necessary. One last improvement would be that they need to replace the wallpaper in the halls. The cleaning staff must run the carts into them so they are all scratched up, unfortunately it's a real eyesore and brings the overall appearance down. Also, might suggest that the cleaning staff push their carts into the room they are cleaning like at high end hotels so you don't see the carts in the halls.
January 19, 2013
Rated 4 out of 5 by WWL1 No Late Checkout
On a whim, our family decided to go to Napa for the weekend. This was our first time at the Verasa. The facilities in the two-bedroom premium suite were very nice.
I woke up late and requested late checkout. The hotel was barely occupied but the staff person took an extraordinarily long time before finally agreeing to give us until 1:00 PM to checkout.
I know late checkout is subject to availability but when it is so obvious that the hotel is not full, please give a Platinum SPG member a break.
January 16, 2013
Rated 5 out of 5 by Scottb64 Trouble
My stay was awesome as usual. One thing that did happen was while I was having dinner at the bar another patron had too much to drink BEFORE he arrived. The bartender, doing his job, asked if the guy was OK. At that point the guy started screaming at the bartender. He then put on his coat and walked into the kitchen. Evidently he knew the bar manager and that is why he was there. I just wanted to give some great praise to Garth. He handled himself well, better than I would have, and made sure all the rest of the customers were shielded from this guy who was not acting right at all. GODD JOB GARTH!
January 13, 2013
Rated 5 out of 5 by Rpena Very freindly hotel
Very nice hotel, I would totally recommend this hotel.
January 12, 2013
Rated 5 out of 5 by MXglobe Great stay
A superb hideaway even in winter time. We love the place, the staff. Make us feel at home.
January 11, 2013
Rated 4 out of 5 by meatman excellent hotel except one problem
we had a beaurtiful 2 room suite with a kitchen. we had some of Kara's cupcakes from Oxbow left on the counter overnight and in the morning the cupcakes were covered with ants. After informing the hotel of the problem they did a cleaing but the next day there were still ants in the kitchen area.
January 8, 2013
Rated 3 out of 5 by napacraig This hotel was average.
Although our room was clean and we were greeted kindly, we expected more attention to details from the Westin and its staff.
A few examples:
*room service tray was in our hallway upon arrival (around 1pm) and the same tray was still there when we returned just before dinner at (6pm).
* our room service order arrived 20 mins after promised, and only after we called for status
*our own room service trays (breakfast) were not picked up until late that evening - they sat in the hallway all day
*asked for a bottle of water before heading to workout room and was asked to wait at front desk only for the staff member to return and tell me, "sorry, we don't have any and have asked housekeeping to bring us more."
* housekeeping cleaned our room and didn't replenish soap, shampoo, conditioner, or lotion
*$3 for a "tall" poured coffee is excessive - we expect a four diamond hotel (and any Westin hotel) to provide coffee in the lobby for all guests, not just Gold member guests.
* wait staff at the Bank was slow and inattentive
*Our one very positive experience during our stay was at La Toque restaurant - it was wonderful.
January 7, 2013
Rated 3 out of 5 by Paula1522 Nice Location
This was close to the wineries we wanted to see, but with the exception of our bartender, Jonathan, and the car hikers, the staff was relatively helpless and unresponsive. The front desk team was unable to correct most issues that we brought to their attention and acted as if they knew nothing about the area. Seriously, the abandoned Copia Museum is in the Westin's backyard and not one person on staff knew about it? ...Really? The New Balance offer was not clear in their minds? Not impressed. It also made absolutely no difference that we were wine club members at many wineries or that we were SPG. Not sure what benefits SPG offers as it did not seem to matter here.
January 6, 2013
Rated 5 out of 5 by Kika2013 great experience
we were very pleased with our expereience, and actually cant' wait to go back!
January 5, 2013
Rated 4 out of 5 by Dotys5 Comfortable and Serene
We truly enjoyed our repeat stay at this beautiful property. The staff wasn't as friendly or as helpful as our first stay. We asked to have our bags picked up but no one showed up. I had to go to the lobby to get someone! But overall a very nice hotel.
January 4, 2013
Rated 2 out of 5 by reneem Rooms are nice good location but lots of issues
This hotel has a ton of potential, great location, rooms are spacious and nicely done, beds are comfortable. Issues were pool area was filthy, used towels and beer cans were everywhere. Hallways leading to room was also very dirty, carpets needed cleaning and food from the night prior was left out all day. Showers were at times luke warm, we could not get our room higher than 61 degrees. We did not get a room we requested.
January 4, 2013
Rated 5 out of 5 by DAHLIA WESTIN VERASA
GREAT HOTEL FOR SPECIAL OCCASSIONS AND JUST FOR A WEEKEND GETAWAY. DOG FRIENDLY.
January 3, 2013