Rated 5 out of 5 by Alli27 A beautiful Hotel
We had a wonderfully upgraded room with a pool view. Nice amenities, good service. Love SPG
November 19, 2012
Rated 3 out of 5 by Jamoke Non Existent WiFi
Everything in the Hotel was great. However, the Wifi might as well have been non-existent.
May 29, 2013
Rated 5 out of 5 by MXglobe Great stay
A superb hideaway even in winter time. We love the place, the staff. Make us feel at home.
January 11, 2013
Rated 5 out of 5 by iwdlover Enjoyed the stay
Staff was very friendly and helpful.
Internet signal was too weak at times!
October 29, 2013
Rated 4 out of 5 by ohkid in Napa
Clean Hotel near Napa city
December 27, 2013
Rated 4 out of 5 by flan164 Great stay in Wine Country!
Certainly a fantastic place to stay right in the center of Napa.. Highly recommended!
December 20, 2012
Rated 5 out of 5 by treesara Excellent Resort
Mostly exceeded our expectations. Great staff and the included breakfast was amazing.
October 14, 2012
Rated 5 out of 5 by Geo3 Great Napa getaway for a small business meeting
the facilities, food and service was great for a team offsite to conduct business
April 13, 2013
Rated 5 out of 5 by DAHLIA WESTIN VERASA
GREAT HOTEL FOR SPECIAL OCCASSIONS AND JUST FOR A WEEKEND GETAWAY. DOG FRIENDLY.
January 3, 2013
Rated 5 out of 5 by Jovan75 Awesome
Great location for exploring the valley. Knowledgable staff. Couldn't be happier
August 12, 2012
Rated 5 out of 5 by Kirk56 My Stay
The staff was great, the location was convenient, and the hotel was beautiful.
August 29, 2012
Rated 5 out of 5 by Kika2013 great experience
we were very pleased with our expereience, and actually cant' wait to go back!
January 5, 2013
Rated 2 out of 5 by kgy1 Bloody Massage Mishap
I have always enjoyed my stay at Starwood hotels. One of my most memorable customer service experiences and only other time I wrote a letter to a hotel was when I stayed at Starwood's Wild Horse Resort in Phoenix. The letter to the management at Wild Horse was regarding an exceptionally positive experience. This experience was not quite so pleasant.
The property itself was nice and generally the staff were friendly. I have no other real complaints other than what follows.
Our first evening we went down to the lobby for the wine tasting. We signed up for the free massage in the lobby offered by the hotel. We ordered some wine at the bar then had our massage when it was our turn. I got up and the masseuse said she "got some of her nail on me." My wife looked at my back and it was not some nails but a substantial amount of blood all over my shirt. She must have torn her nail and bled on my back.
I walked over to the concierge and explained to the concierge what had happened. He was apologetic and he went and told the supervisor, Miguel, what had happened. Miguel told the concierge to have me bring down my shirt and he would have it dry cleaned. To my disappointment Miguel did not take the time to come out of his office and address me in person. This was not a small issue. I just had a representative of the hotel bleed all over my back.
I took the shirt down and it was returned to me the next day. I thought it was odd that again I had no call or follow-up from Miguel or anyone. Maybe an hour later I get a call. It was Miguel. I think to myself. Excellent! Some follow-up. But he doesn't apologize for the incident. He doesn't even mention it. He asks me if I got someone else's item with my dry cleaning. Previously I thought perhaps he was too busy to handle customer service issues but now I know they are only the insignificant issues such as who got what dry cleaning.
I told him there were still spots on the shirt and that I would be down shortly. He came out this time because I asked for him. He offered to comp me 2 days of the resort fee and "maybe $20 off our stay." Not much but a nice gesture.
I emailed the General Manager and never got a response.
Not the customer service I am used to with Starwood Hotels.
March 21, 2014
Rated 5 out of 5 by 3GGG We'll Be Back!
The staff were exceptionally friendly, especially the Doormen/Valet guys.
December 31, 2011
Rated 5 out of 5 by DPHi Easy walk
Hotel is nicely done,clean inviting, and an easy walk to and from town.
September 27, 2012
Rated 4 out of 5 by Jsr1 Wi-fi
Great hotel, but very weak wi fi, not good enough in today's world!
July 28, 2013
Rated 5 out of 5 by KenD67 Customer service is exceptional
Every request was acted upon quicker and better than we expected!
September 29, 2012
Rated 4 out of 5 by Muels Napa Trip
Great location, staff and amenities! Would recommend highly!
February 11, 2013
Rated 4 out of 5 by Mandy Fabulous hotel in napa
Location is great. Overall Staff are friendly and helpful.
May 25, 2013
Rated 5 out of 5 by BRFoster Napa Retreat
Fabulous hotel, room was amazing and service exceptional!
February 11, 2013
Rated 5 out of 5 by kevina Beautiful Hotel, Great location
Beautiful Hotel, Great location.
Will stay there again!
August 2, 2012
Rated 5 out of 5 by Rpena Very freindly hotel
Very nice hotel, I would totally recommend this hotel.
January 12, 2013
Rated 4 out of 5 by Jimp Napa friends
Great time with friends and had a very enjoyable stay
April 15, 2013
Rated 5 out of 5 by suzyq10s location
great lcation within walking distance of napa center!
November 11, 2012
Rated 5 out of 5 by VRoses Mr.
Always an excellent stay.
November 20, 2013
Rated 5 out of 5 by sheri47 the hotel is very flexible
the hotel met our needs and was very comfortable.
June 27, 2013
Rated 5 out of 5 by 3Graces Wine Country Hospitality
I am reminded once again how much I love this resort. The property is spacious and beautiful. Unlike a lot of other hotels in the area which look more like bed and breakfasts, this hotel is modern wine country. The lobby is gorgeous, the rooms are clean and spacious, and above all, I think it is quite a good value.
The service staff was just wonderful and went well above and beyond for just my one night stay. The front desk was incredibly friendly and promptly gave me a room upgrade to a one-bed room suite (score!). I had my little boston terrier with me and they also made sure he got a welcome treat. My room was spacious and even had an Xbox. I had to remind front desk to bring up a dog bed and dog bowl, but they quickly provided this.
After dinner that night, my fiance and I wanted to go to the bar for dessert, but found that they had already ended dinner service, so they offered us free nonalcholic drinks instead. I later ordered some juice and milk from room service late a night, and they promptly brought it to me gratis. I ordered room service for breakfast and it was incredibly well priced and delicious.
I am so pleased with this property that I will be staying here during my wedding weekend even though the venue is in Sonoma.
September 6, 2013
Rated 5 out of 5 by Restfull Very Restful.
I Love the bed, and the staff was very friendly.
April 19, 2013
Rated 5 out of 5 by Robber Par excellance
Westin excellence in all aspects.
October 22, 2013
Rated 5 out of 5 by Karen1 Nice place to stay
We always enjoy our stay here when are in Napa
March 4, 2013