Rated 4 out of 5 by SteveG56 Mechanical issues
Woke up Friday morning to no cold water. Water from the cold as well as the hot faucets were HOT HOT HOT. Unable to shower due to extreme hot water. Filled the basin with water to let it cool before I could wash my face. NO SHOWER TODAY !!!!!
Not what I expect at a 4 star hotel.
August 23, 2014
Rated 5 out of 5 by Rancher Peaceful and tranquil near downtown Napa
This is an incredibly nice property. I spent a midweek night here with my family. Everyone loved it. I had my doubts whether a hotel so near downtown could be quiet. It is. The rooms along the river are sublime: ask for one. The well trained staff goes way beyond expectations.
March 22, 2013
Rated 4 out of 5 by JMF1947 Room To Rails
THE choice in conjunction with the Napa Wine Train experience. Upscale room décor and amenities. Tasty menu and wine tasting daily. Request top floor room facing the train station for total room to rail emersion.
November 30, 2013
Rated 5 out of 5 by donnival Wonderful Weekend Getaway
The Westin Verasa Napa is wonderful property all around, from the staff, to the wonderful rooms complete with kitchen and dining table, to the fantastic saltwater pool and hot tub.
We've always been well taken care of during our stays and this time around we were upgraded into a beautiful one-bedroom suite with a full kitchen! When we walked in, we were also presented with a lovely gift as well.
We spent an entire morning at the pool and had lunch outdoors. The food was fantastic and the server was very kind to our daughter.
I would happily recommend this property to anyone looking for a place to stay in Napa.
July 1, 2014
Rated 5 out of 5 by IYIarv Great Hotel
Beautiful hotel in the heart of Napa. I was at this property for a family getaway and our room was very comfortable, clean, and up to date. I would definitely stay here again.
January 28, 2014
Rated 3 out of 5 by Longrunner Good location, below average experience
My wife and I stayed at this hotel immediately following the Thanksgiving holiday. The hotel was sparsely occupied, and we were given a room facing the front of the hotel, across from the Napa Wine Train station. Little did we know that a room facing the rear would have been the right choice. Aside from mild train noise, Napa is finishing a major flood control project near the station, and construction noise started promptly at 7AM. The hotel grounds crew also started up with a large leaf-blower at 7:15, all but ensuring that we were awake for good. Hotel is in a great location near downtown Napa and Oxbow market, but needs an upgrade on its service professionalism and amenities to justify the price.
December 17, 2011
Rated 1 out of 5 by samantra the hotel seemed in disrepair
The TV didn't work, the mattress was lumpy,
The party in the next room was loud and was noisy all night long and could hear though the door
February 10, 2014
Rated 5 out of 5 by gerales Incredible experience from start to finish
beautiful hotel, clean rooms, great amenities, and super friendly staff. the location is close to major wineries so the overall experience is perfect.
October 26, 2012
Rated 1 out of 5 by Disgruntledguest Charging Platinum members for water in bottles
This hotel provides water bottles in the rooms, of which two are free and one is apparently not free. They claim that there was a tag on one bottle with a charge, which I certainly didn't see. When I asked for it to be reversed, I was given a long run around, the accounting office failed to call back and then eventually a front desk member said they would reverse the charge. If indeed, they are charging platinum members for water, this is a new low for SPG and certainly makes me think of staying with a chain that values its premium members, not dole out petty charges and fuss about them. Not impressive! This is the only SPG hotel that I have seen this, so, from this perspective, I can't recommend this hotel.
June 20, 2013
Rated 2 out of 5 by full59 Not a great experience.
When we checked in were told they over booked the hotel so they downgraded our 2 rooms we had reserved. They did give us a $100 credit for the downgrade but it is not what we reserved. Also, at breakfast in the dining area we waited over 15 minutes before we had to go ask the hostess to send a waitress over to our table. The next morning we decided to not wait for terrible service and purchased breakfast to go - the hotel charged an automatic tip of 15% on our purchase which was self serve coffee and picking up yogurt out of a bin. We have stayed in many different Westins and always have been pleased but we would
not recommend this Westin hotel.
October 21, 2013
Rated 5 out of 5 by Grodroberts Very nice property
Location is perfect
April 22, 2013
Rated 3 out of 5 by DebF Disappointment
The minute we drove up, we were disappointed in the location, surroundings and business-like atmosphere of hotel. We booked a premier suite that was a major disappointment. The view was poor for the money we were spending. The room was sterile. Not even a bottle of water in the suite. No turn-down service or freshening of towels. The "free" wine tasting was poor quality wines and weak appetizers. Stopped in the bar before bed and but left quickly. No good vibe or friendliness from bartenders. Lost a raincoat somewhere in the hotel or car (when parked with valet)...still has not materialized. No feedback from housekeeping. Not the SPG we expected.
March 13, 2013
Rated 4 out of 5 by BayArea31 Good, not Amazing.
My first time at this hotel was decent. I was upgraded to a two King Suite, which is quite amazing. Great attention to detail in the room quality and comfort. But for such a nice room, it is more than a little disappointing that there is no mini-bar - that needs some work. Overall, I had a good stay.
My only concerns stemmed from the lackluster service. Checking in, I asked the front desk if there was another room w/ two beds available for our friends that were also checking in and the agent did not seem interested in helping. Not a huge deal, but not the friendly service I am used to from Starwood. When arriving back at the hotel after dinner/drinks at 1130p, the kitchen had already closed and was unable to accomodate my request for dessert -like the lack of minobar this is more than disappointing when I paid $319 per night for the room. When my travel friend approached the front desk to ask about having food sent to the room, the manager was extremely standoff-ish, did not offer to help us find dessert elsewhere, and did not once apologize for the inconvenience. Together, these issues didn't turn me off completely and I will definitely visit the hotel again. But the service needs attention to rise to the level of other Starwood properties - especially at the moderate to high pricepoint that it is offered at.
March 28, 2012
Rated 4 out of 5 by MrLucky Nice stay
We booked this blind and really enjoyed the room. Workout area is great.
Nice feel all over the hotel.
August 20, 2014
Rated 2 out of 5 by CA12 A Very Disappointing Westin
My stay at the Westin Verasa was one of the worst hotel experiences that I have had in a long time. I travel a lot for work, vacation, etc. and am SPG gold and this hotel was just not as good as it should be. The front desk staff was over-worked and rushed us through the check-in process without providing breakfast vouchers (more on that later). Our room was large and clean, but overlooked a giant AC unit and the busy main road at the front of the hotel. The gym had terrible machines, most of which were not working properly, nor was the water dispenser. The free wine tasting and food event was pitiful compared to what other hotels do in Napa. The most infuriating experience came when we tried to use breakfast vouchers at the hotel restaurant the next morning. Since they didn't provide the vouchers at check-in, it then became an issue when they claimed that the room was only booked for 1 person and, thus, one voucher. I had to leave my meal in the middle of it to discuss this with the hotel manager. The person at the front desk listen to my woes, gave no indication of sympathy or helpfulness even though I am SPG gold and the manager never showed to speak to me face-to-face! The front desk employee returned giving me a second voucher, but only after saying that they "never" do this and that I should not expect this to ever happen again! How rude! Overall, I really did not like this hotel and it appears to be poorly managed. I realize that it's a low-bar for larger hotels in Napa, as there aren't many, nonetheless, I expect more out of Westins. I'd never stay at this hotel again.
January 18, 2012
Rated 3 out of 5 by fromvt24 they don't like singles.
I do think this is a great hotel if you are a couple. I wanted to treat my sister and a friend and have a girls weekend. When I scheduled my reservation I tried to use my Starwood points. The man I spoke to said it was 36K points a night!! In reality it's 12k. Also, I asked for a room with double beds and was told that is what I was getting. When I got to the hotel they told me they don't have any rooms with double beds. And the manager actually said to me "we cater to couples here, not individuals." I was very offended they don't want "indivials". I will only stay at Starwood properties but the customer service here was upsetting.
April 16, 2012
Rated 5 out of 5 by msd73 A beautiful hotel with outstanding service
The hotel is beautiful and the pool is great. Breakfast is incredible -- make sure you get an English muffin! They are from the Model Bakery and are likely the best English muffins in the world!
The staff is truly amazing. As we were leaving, housekeeping and valet drivers both wished us a safe trip home and said they would remember us when we returned. It's very unusual to get such personal service, especially at departure.
I don't think the hotel had a spa and there is no gift shop. However, they do have items at the front desk if you forgot to pack anything.
Location-wise, you are right next door to the Oxbow Market (0.2 miles) and the Napa train.
August 13, 2012
Rated 4 out of 5 by MW2564 Great location and service
The location and staff of this hotel are exceptional. The hotel is walking distance from the Oxbow market, and the staff is very responsive to any request, and very friendly. We had to wait nearly two hours to check in due to some poor communication on the staff's part, and they compensated us by giving us breakfast coupons. The continental breakfast served mass produced pastries and average cereal. You would expect better bread and pastry in Napa. The pool is nice, but smaller than you might expect, and service there is inconsistent.
July 25, 2014
Rated 2 out of 5 by Rob81 Did Not Make Vacation Easy
There were many issues with this hotel stay. First when I checked in there was no recognition that I was a Starwood Gold Member until I openly mentioned that I was just before a key was handed to me. I then asked for the Green Choice of not having maid service during my stay, but I have yet to receive any points for that. Then when we got to the room, it was on the first level with traffic of people walking directly in front of the window able to peer into the room, this felt like more of a motel than a nice hotel, and there was certainly no view to enjoy. The worst part was speaking to the concierge and requesting recommendations for wineries to visit that had good white wines. We were told to go to three vineyards and to avoid some. We found out that the vineyards that were recommended have only one white wine and specialize in reds, and that the one we were told to avoid is known as one of the best for white wines. In fact, when we called back the concierge to find out what was going on, the person told us to ignore our initial itinerary and to focus on three different vineyards. It was also disappointing that reservations were not made by the concierge when we were told they would be at these vineyards. Finally, when I checked out I asked for the bill to be emailed to me. They never emailed the bill and didn't even put it under my door. So I have no idea how much we've been charged, will have to look at my credit card bill for that!. Furthermore, after checking out I asked if we could print out our boarding passes somewhere. They pointed me to a business center after collecting my keys. The business center is a bit out of the way and removed from the lobby, when we got there we realized it was locked and could only be opened with a hotel room key, which we no longer had and there was no staff nearby to open the door for us. The hotel did not ruin our vacation, though it certainly felt like they tried!
May 23, 2012
Rated 3 out of 5 by Sunbox11 It's my home away from home, BUT...
After staying there nearly every 8 weeks for the last year, the front desk never seems to remember us. Although my SPG Platinum was supposed to be attached to my corporate account, it has never been. Every time I check in, I have to ask the front desk staff to correct it and they always fail to. Thus, I always have to remind them that I am SPG Platinum and entitled to certain benefits. It doesn't feel good to have to request recognition when I earned it. Whenever I stay at other SPG hotels, they always say "welcome back." I stay at the Verasa the most and am never remembered by their front desk staff. In fact, they always ask if it's my first time there. I probably have stayed there 10+ times in the last year. Moreover, I have a corporate account, but can never get the corporate rate without calling in and requesting a favor. Corporate rates should be there to reward people for their multiple stays and should be available as long as a room is available to thank us for our loyalty. Rooms are available, but I have to beg them to honor my corporate rate...??? Having a corporate rate at the the Verasa is such a hassle. They definitely don't appreciate loyalty or they would act more appropriately when corporate members reserve rooms. We enjoy the comfort of the room, the gym, the relaxed elegance of the hotel and especially the valet and bar staff. Being frequent travelers for business, we consider the Verasa our home away from home. Unlike the front desk staff and management, the bar staff and valets make us feel special and know us by name. The valets always say "welcome back" and seem very happy to see us. All of them seem to know us and make a special effort to make us feel welcome. The Bank bar staff is wonderful and know us by name, as well as remember our drink and food favorites. We highly recommend Garth and Bobby, who are fabulous assets! The front desk should take a lesson from the valets and bar staff. They should take the time to get to know regulars, so should management.
September 8, 2012
Rated 5 out of 5 by Virginia214 Great experience.
I complained after initially being told there was no guaranteed check-in time, and Nathan, the Manager, quickly phoned to apologize for this misinformation. The guaranteed check-in time is 3pm and our suite was actually ready early. We had left our luggage there in the morning and they were safely in the suite when we returned from our day's activity. There is only valet parking, however, our experience with the bellman retrieving our car, and my bicycle for daily rides, was excellent.
August 2, 2014
Rated 5 out of 5 by ChicagoLar A wonderful Hotel in Napa Valley
My wife and I stayed at the Westin Verasa from July 19-23 and thoroughly enjoyed our stay. Our upgraded room was amazing: living room, kitchette, dining room, and a balcony facing the Napa river (what a spectacular view). The staff (especially the vallets and the staff at the Bank Restaurant and La Toque) are polite, courteous, and very respectful. Finally, our dinner at La Toque might have been our single finest dining experience (we are Chicagoans blessed with a plethora of outstanding restaurants, so this is high praise). We would, without hesitation, recommend the Westin Verasa to anyone planning on visiting the Napa Valley.
July 26, 2012
Rated 3 out of 5 by napa99 Aug Weekend
Valet lost keys
August 18, 2014
Rated 5 out of 5 by DaveToo I will be back
It is not often I say this, but I was so comfortable at your hotel I will almost certainly be back. I enjoyed my stay, even thought it rained the whole time I was there. The suite room layout was very nice, and I liked the materials in the bathroom. Of special note was the bartender who mixed fantastic drinks the night I arrived, along with the late dinner - the port was excellent. The peaceful setting near accommodations - close to old Napa for a nice lunch and near Walmart for emergency travel needs was good. I was unable to take advantage of the fitness center due to recent surgery, but look forward to it on my next visit.
December 5, 2012
Rated 5 out of 5 by drlamarca Wanderlust in Wine Country
I travel to Napa frequently on business. I have a few criteria that, if met, more or less, dictate how my stay will turn out. From the moment I arrived at the Westin in Napa, I knew this would be a great stay. The suite I was given gave me the feeling I had just come home rather than staying in some strange hotel. The staff was excellent. The facilities were immaculate. The pool area was filled with folks enjoying themselves and I loved every minute of my time there. From the front desk, room service and housekeeping folks as well as the valets, and on to everyone else, this hotel gets TOP ratings from me! See you next week,
August 26, 2012
Rated 4 out of 5 by Ginger Wonderful Weekend!
The hotel is very nice and the staff is exceptionally nice as well. Christopher, Conciegre, assisted us prior to our arrival and he was an absolute dream to work with. I didn't have to worry about a thing before we got there.
The only item I would make note of is the communication we had once checked in. Room attendants kept coming to our room unannounced for deliveries and such and it was very frustrating. It woul be nice to be called first before people knocked on the door. I was paranoid for the rest of the trip that if we didn't answer right away, they would just come right in.
Other than that, a great weekend getaway!
March 4, 2013
Rated 3 out of 5 by KJP2 So-so or Not-so
Hard to relax when you have room service banging on your door repeatedly in the early morning (in spite of the DND sign on the door). Management couldn't stop it. When I finally opened the door (in my underwear), the room service clerk had a full cart and a bill for $80 - with my Name at the bottom. Only problem is: WE DID NOT ORDER ANY BREAKFAST. Obviously a room mix-up, but the clerk kept insisting that the food was for me. Totally disturbed our relaxing in-room morning. The hotel manager said he would put 2K of points on my Starwood account - NEVER saw that happen. I wouldn't come back to this hotel if they paid me! KJP.
January 2, 2014
Rated 5 out of 5 by Ognjen Great service
We came to celebrate our daughters 9th bday and wanted to have a nice dinner and an easy 1 night stay. Jennifer K. at the front desk upgraded us to a suite which is was just wonderful. She felt like we needed to have more space given that there was 4 of us there ie my wife, our 2 daugthers and myself. She did that without me asking for it at all. This is what I call great service ie the hotel recognizing the need without being asked. It doesnt happen often at many places where I stay. The hotel is very nice, in a good location, with a huge hot tub which my kids loved. Overall, great stay, great service. Highly recommended.
December 9, 2011
Rated 4 out of 5 by Twinsdadand1 Had a Great Time
We shared a 2 bedroom 2 bath suite with close friends. The accommodations wee wonderful. However, my only complaint was with the check in. After booking, we received a 35 SPG offer. I called and the benefit was noted and said it would be applied at check in. This was never done and it was discussed during the process. We subsequently had to get breafast coupons and deal with the rate reduction at check out. It was handled properly by the manager. My only other complaint was that we wee told we were in the quiet section of the hotel. However, outside construction started at 7 AM adnd was ver noisy. This was our 2nd visit to the hotel and we would definitely retturn. The accommodations were great and the location was convenient.
July 7, 2014
Rated 3 out of 5 by Paula1522 Nice Location
This was close to the wineries we wanted to see, but with the exception of our bartender, Jonathan, and the car hikers, the staff was relatively helpless and unresponsive. The front desk team was unable to correct most issues that we brought to their attention and acted as if they knew nothing about the area. Seriously, the abandoned Copia Museum is in the Westin's backyard and not one person on staff knew about it? ...Really? The New Balance offer was not clear in their minds? Not impressed. It also made absolutely no difference that we were wine club members at many wineries or that we were SPG. Not sure what benefits SPG offers as it did not seem to matter here.
January 6, 2013