Rated 1 out of 5 by ExSPGfan Deceitful and unaccommodating
I have been an SPG member for 10 years and a SPG Amex card holder since 2008. As a result of my experience with this hotel, I will never stay in another SPG hotel. I will be converting all my points from SPG and cancelling my SPG credit card.
May 5, 2016
Rated 5 out of 5 by AmyNicole13 Loved it!
Great center location for walking to good food and the wine train. Spacious, comfy room with a bed we didn't want to get out of. Great breakfast in the lobby restaurant. Big, luxurious chairs by the pool protected from wind and views of public.
April 21, 2016
Rated 5 out of 5 by Hebert5 40th Birthday Party
The Westin in Napa was perfect for a couples trip. The ambiance was fun, the staff was wonderful, and the rooms were very large and comfortable. Excellent experience.
April 10, 2016
Rated 1 out of 5 by mmarcus Bad time Share!
If you have ever stayed in am SPG time share property in Florida then you know what I am referring to.
It was extraordinarily underwhelming!!! The furniture in the room was worn out a few years ago. I had a premium suite and I found NOTHING premium about it. I didn't realize we had another couple joining us. If you sat in the living room all you heard were the people in the next room. It sounded like they were in the same room with us. It was the only thing that drowned out thw screaming children in the pool.
The towels were worn out. I thought the maid had left her cleaning rags in the room and then I realized she couldn't have because that would have required her to clean. The housekeeping is non-existent
The Bank restaurant is a HUGE disapppintment. They are woefully understaffed once you finally get seated you have to ask for clean dishes. I am guessing they don't have a dishwasher. This was one of the worst experiences I have had in Westin restaurant. Its just filthy. If it was just an isolated incident then I might give them a pass. It was every day.
I am surprised at the rates vs the lack of amenities. I love SPG properties and this isn't one of them!!! It is a huge disappointment.
February 17, 2016
Rated 4 out of 5 by BeckyfromNashville Balentine the Concierge MAKES this hotel
The facilities are great - it's nice. Both rooms we had had a problem with the heating/air being the same throughout the room. I had two nights through a charity auction I purchased, and then I had two other reservations. Balentine was AMAZING - he helped us get all the multiple reservations joined, helped us get car service from the airport and back to the airport, and was just generally the most helpful concierge I've ever encountered. AMAZING trip. We will be back.
February 8, 2016
Rated 5 out of 5 by Paesan52 Wonderful Wine Country Experience!
Snuck up to Napa with my wife for a quick weekend getaway. Hoped it would be less hectic during off season - it was. We fought temptation to "overdo" it like we usually do with multiple winery visits and lots of driving and running around. This time we WALKED to the Oxbow Market and into downtown for simple, wonderful dining experiences (like Hog Island, Model Bakery, Morimoto's, Gott's) and only went for a couple short drives. Our room was great and we used the jacuzzi and pool to help us relax. Overall, it was a great experience. The staff were all friendly and helpful and the amenities are great. We hope to make regular visits to the Westin Verasa. Thanks everyone for a wonderful experience.
February 2, 2016
Rated 5 out of 5 by JASM Exceed my expectations
The size of the room was bigger than expected, very clean, really nice ammenities. The staff very elegant and service full.
January 16, 2016
Rated 4 out of 5 by GaryAAA Great Hotel Perfect Location
This was a great hotel with perfect location central to everything.
We were disappointed that when we checked-in we were not told that the lobby and bar areas were closed off to hotel guests for a New Year's Eve Party they were throwing that evening. They were charging $80 per person not including drinks or food. The party was more like a club scene and not appropriate for our family with minor children. We were forced to celebrate the New Year's Eve in our hotel room alone with no food or drinks. Very disappointed. We were also charged $20 a day for amenity fee. We paid for a hotel stay which was suppose to include all amenities such as use of Lobby fireplace, lobby sitting area, and bar area. Not given any alternatives or concessions.
January 4, 2016