Rated 4 out of 5 by Lpslps room service sucks
room service is expensive and poor. Service is slow--so hot food arrives cold. Details (like the pecan's to go with the oatmeal) are forgotten. The menu entry for"sweet bread" is delivered as white bread.
Avoid room service if you can.
April 2, 2013
Rated 5 out of 5 by Neilmeister Amazing experience
We had a terrific experience. The hotel is great. The staff are friendly, knowledgable and accomodating. Highly recommend the hotel.
July 2, 2014
Rated 5 out of 5 by Aussie6 What you would expect from a Westin
This hotel is large and well located at the southern end of the Napa Valley (which makes it an easy drive from SF)
We ate at Bank upon arrival which was excellent although were poorly advised by our waiter regarding winery visits...
August 7, 2013
Rated 5 out of 5 by Vaslaw Best Westin So Far!
This is probably the best Westin I have stayed in as of yet...room was great...friendly staff...great location. While other friends were staying in the Napa boutique hotels there was no doubt this was the better if not best choice!
July 27, 2012
Rated 5 out of 5 by FLAero52 Great hotel for Napa stay
I stayed in a 2 bedroom suite. It was fabulous. Best beds ever! Clean, nicely decorated. Great shower, robes, towels.
The gym was clean and had great equipment. I used it every day that I was there. I highly recommend this hotel.
October 4, 2013
Rated 5 out of 5 by CHCH1121 Very nice Westin property
A great getaway spot while in Wine Country.
July 22, 2014
Rated 5 out of 5 by tom1800 This hotel has a great feeling!
The 1 bedroom suite is modern and extremely comfortable. Bathroom is very roomy and the nice soaking tub was just what I needed! The lobby surroundings were also very welcoming, and the courtesy of the staff was appreciated.
January 13, 2014
Rated 5 out of 5 by dsr77 Great Napa Stay and Visit
Excellent hotel experience and very friendly staff. We extended our stay because we were so comfortable (total of 4 nights - our longest hotel stay). My wife, 2 year old and I had a great stay and great first visit to Napa.
June 6, 2012
Rated 5 out of 5 by Heidiam Relaxing atmosphere
We went for a girls getaway and very much enjoyed the ambiance, the staff, and the HUGE guest rooms! We were lucky enough to have a quiet room with a view to the north of the hotel. Would totally go again (and will!)
March 12, 2014
Rated 5 out of 5 by Wayne59 Great place to stay in Napa
Wonderful hotel with very helpful staff. The room was beauitful and bed was as comfortable as my home bed. The staff was very attentive and always very chearful. The only problem was the weak wi-fi and Internet connection.
April 11, 2013
Rated 3 out of 5 by lubigolf Close the pool early
The current hours of the pool are till 11pm. I was awoken @ 10pm with drunks yelling the "F" word over and over. Again at !0:45 pm two drunk women were yelling at each other. Close the pool at 9pm or police the pool area.
August 29, 2012
Rated 5 out of 5 by Bernard309 Great Stay!
Staff greeted us at entry everytime with a positive attitude, clean room with great turndown service. Everyone did a great job of making it an "experience" that was positive and special, thank you!
April 24, 2014
Rated 3 out of 5 by WinoSS room next to elevator.
Our room was next to the elevator and we heard every elevator movement especailly in the early morning. I would at the least tell your patron about the location next to he hotel. It made our stay most unsatisfying.
January 13, 2014
Rated 4 out of 5��by SPGplatinumplayer Good hotel, but could become great
Beautiful and well done hotel, but food service really poor and kind of ruined the experience. Also, some kind of automatic control on room air conditioning did not allow the room to get coller than 75 degrees.
May 4, 2013
Rated 5 out of 5 by miawine great hotel and staff
This hotel is in a great location close to downtown Napa. The rooms are spacious and clean; furthermore, the Heavenly beds and pillows are wonderful. The staff and concierge were extremely helpful and friendly.
November 13, 2012
Rated 5 out of 5 by Scott58 Hotel Experience
Staff was outstanding in meeting our needs and offering infromation on the area and activities we wanted to do.
They all presented a great can-do attitude and wanted to interact with us.
May 1, 2014
Rated 5 out of 5 by Lisa1120 Wonderful
Great service - from the welcoming valet, front desk staff and every interaction daily. In fact everything was simply lovely - the room was spacious and well appointed, property was beautiful, etc.
March 25, 2014
Rated 4 out of 5 by Traveller16 Good Experience With One Exception
Overall, the property is nice, the staff is courteous, and the main restaurant in the hotel is excellent.
However, there was one aspect of the stay that was disappointing.
We booked a two-bedroom deluxe/luxury suite for one night. We arrived at noon and were told the room had not been cleaned and that it would be a couple of hours before we could get into the room. This was fine since the advertised check-in is 3 pm, so we left and toured the local area until 5 pm. When we returned at 5 pm we were told that the room was still not ready and that we would have to wait some more. About five minutes later the desk clerk came over, said our room was ready, and handed us the keys. It turned out that the room she gave us was a standard two bedroom suite (The difference is that the couple who stayed in the second room had to go into the common area to shower, etc. The deluxe suites have en-suite baths in both rooms.). The desk clerk did this with no explanation and we were still charged the rate that we had agreed to pay for the deluxe suite.
As a long time Platinum member, I understand that things happen that can cause delays, but I do think that the hotel staff should be forthcoming about the change.
July 4, 2014
Rated 5 out of 5 by santri1969 Very central and modern Napa property
Stayed at the Westin Napa - got upgraded to a 2 bedroom suite courtesy my ambassador, great helpful staff, gym and very central to downtown Napa. Really liked it and we will be back - highly recommended.
September 27, 2013
Rated 4 out of 5 by FBERKNM Good for SPG members staying in the area.
The facility has some level of local flaire. For SPG members it is a good option for Napa. The service was reasonable and the facilities were good as well. Nothing outstanding, but nothing bad either.
February 6, 2012
Rated 4 out of 5 by rvernon23 Very nice hotel
Very closer proximity to downtown Napa and concierge was great. However I NEVER received my wake-up call for a conference I was attending and was late for everything in the morning.
April 19, 2014
Rated 5 out of 5 by Cathe52 The best location in wine country
We love this hotel, great bed, great shower..great space, especially in the 1 bedroom, 2 bath suite! The breakfast menu needs work..and the lobby is too cold and too loud, some soft surfaces please!
September 16, 2013
Rated 5 out of 5 by Danny27 Great Napa stay
Had a wonderful stay. Within walking distance to market and downtown area. Great car service (maybe extend hours to 11pm). A little noisy on street side. Staff was extremely friendly and helpful.
March 31, 2013
Rated 4 out of 5 by JMCBUG Checking IN
Check in was a nightmare. Locked out of our rooms too frequently. Overstressed front desk staff. Not too friendly. Valets were great and helpful. There are more friendly places to stay in Napa.
November 21, 2012
Rated 3 out of 5 by Goodshepherd121 So So
Good food...good caring staff...poor business center...upgraded room not worth the walk from elevator...but very quiet....not good value...much too expensive for midweek room out of season.
December 2, 2012
Rated 5 out of 5 by NorthVancouver Fab weekend getaway
Perfect location for Wine touring.
July 9, 2014
Rated 5 out of 5 by Deb701 Staying in Napa
We have stayed at this hotel for the last two years (our Anniversary) and it gone above and beyond meeting our expectations. Beautiful hotel, with good service, and an excellent staff.
October 24, 2012
Rated 5 out of 5 by YNOT102 BRIAN CULBERTSON JAZZ GETAWAY
Second time staying at Westin Verasa, had a great stay. Rooms are clean and the suite was great.
June 19, 2014
Rated 4 out of 5 by Jazzhou Spacious suite-room for family
The suite is spacious and well arranged. The two-bedroom suite has three full baths, which is truly a luxury. A comfortable place to wind down in Napa Valley with family and friends.
February 18, 2013
Rated 3 out of 5 by KMensah For calm and relaxing stay
This is our second end-of-year and new-year celebration at the Westin Verasa. The hotel is convenient for family reunion and relaxation.
You don't want to miss dining at La Toque!
January 3, 2014