Rated 3 out of 5 by Gloria1 Nice Facility
Comfortable, well appointed rooms
Nice lobby with full restaurant
Waking distance to good eats.
Beautiful pool. large jacuzzi which was luke warm at best and never dealt with after several people complained.
Ants in bathroom, which got sprayed after two notifications but were back by morning.
January 3, 2013
Rated 2 out of 5 by NAPAvisit Busy & Noisy
Upon arrival and check-in I was informed that we would be on the quiet section of the hotel. Instead we had screaming and running kids & teens all around us particularly on the unit upstairs. This went on from the early morning hours to the late evening.
Needless to say we were disappointed.
July 17, 2013
Rated 5 out of 5 by keh1 Really enjoyed our stay
This is a wonderful hotel with friendly staff and great food. Napa is a perfect place to be in late October with beautiful scenery and a fantastic climate. The hotel added so much to our experience. Our only complaint is that the hotel did not fully honor our SPG gold late checkout request.
October 30, 2012
Rated 5 out of 5 by BostonVisitors Great staff and location
The staff was friendly and responsive. Our 1 bedroom suite was clean and well maintained.
We had a small problem with the TV in master bedroom when we arrived. We reported and it was taken care of the next morning.
The location was close to downtown but, away from the downtown distractions.
October 15, 2012
Rated 4 out of 5 by CynthiaD Westin Weekend in Napa
Everything was top notch at the Westin Verasa. From the gentleman who opened my car door, to the front desk staff, to the beautiful room. We enjoyed our stay and look forward to our next visit. Also...being an SPG member has it's rewards. Thank you for the room upgrade and the cocktail!
December 17, 2013
Rated 5 out of 5 by Riotch Great location
Great location central to napa. 20 minutes to yountville. Good brunch and breakfast food within walking distance. La toque is a good restaurant in the hotel. The staff as always was impeccable. I highly rate this hotel and will return within the year
March 31, 2014
Rated 5 out of 5 by claudia01 Great Location
We drove so we would have our own road bikes. The location is a great starting place for many great road rides for all abilities. We are able to walk to many fine and casual dining spots for dinner. The bell staff is wonderful and remembers from year to year. A must stop in wine country
October 7, 2013
Rated 5 out of 5 by BirthdayGurl So amazing!
What an awesome experience. I am so grateful for the kind and courteous staff: from the valet, to housekeeping, to the concierge. I felt like I was among friends the entire time I was there. It was so genuine and real. I've never experienced anything like that. I will definitely return.
March 12, 2013
Rated 5 out of 5 by Spgs13 WVN
Excellent timeshare facility
I really have no complaints but I do have a few remarks: if it's a 2 bedroom then you should stock the room for as many people could occupy that room
Cleaning staff should run an inventory check after preparing the room. Ours was missing quite a few things
June 24, 2013
Rated 5 out of 5 by rufus Great Staff
Our experience at your hotel was great, from the doorman, check in, concierge. Room was terrific, wine tasting in lobby. I wish I had gotten his name but one of your doormen deserves a big Thank You, what a gentleman. We will come back and have already recommended you to others.
December 9, 2011
Rated 5 out of 5 by Russ Outstanding attention to detail
Everyone exceeded my expectations.
As a facility manager for 27 years I always look at the details of the maintenance (its just me always wanting to be sure things are right). I found the maintenance was far above other places I have stayed.
We are looking forward to coming back
March 2, 2013
Rated 5 out of 5 by Scott58 Hotel Experience
Staff was outstanding in meeting our needs and offering infromation on the area and activities we wanted to do.
They all presented a great can-do attitude and wanted to interact with us.
May 1, 2014
Rated 4 out of 5 by Doug46 Very nice hotel but overpriced
Beautiful building, good location, beautiful room with lots of amenities, but overpriced for the overall quality of facilities offered. Very odd, cramped closet. Small dining facility (but with excellent quality breakfast). Smallish pool for size of hotel. Friendly staff.
January 2, 2014
Rated 5 out of 5 by Oddballpdx Anniversary getaway
Perfect Stay, Great Staff!
June 2, 2014
Rated 5 out of 5 by Bernard309 Great Stay!
Staff greeted us at entry everytime with a positive attitude, clean room with great turndown service. Everyone did a great job of making it an "experience" that was positive and special, thank you!
April 24, 2014
Rated 2 out of 5 by DHop Not a category 5
This location is just OK! Definately not a category 5. It should say it is downtown Napa and emphasize not that close to anything but wine train. I used points and have stayed at nicer locations for less points. I had to ask for an upgrade as a platinum member.....a first.
July 31, 2012
Rated 4 out of 5 by Lucca Great dog friendly hotel & staff and walking distance to some restaurants
Great place to stay especially if you like to take your dog with you.
Location is right in front of the river and a walk path as well as nice walk to some restaurants.
Pool and hot tub were also very nice.
Hearing a sound of Napa wine train passing by was also sweet.
December 1, 2013
Rated 5 out of 5 by sfo57 Excellent Stay
Our stay in Napa was outstanding. We had dinner reservations with wine pairings at La Toque for our 30th wedding anniversary and did not want to drive dinner. The dinner was stupendous (as usual) and the room was all that we expect from Starwood. We will be back again.
February 10, 2012
Rated 3 out of 5 by Lisa3466 Hotel was OK.
I didn't love the location of the hotel. I felt the room was on the small side along with the bathroom which was also small. There was a stained duvet cover on our bed, that my husband had housekeeping change. Overall I would say the hotel was average, nothing special.
October 1, 2012
Rated 5 out of 5 by Steve88 Fun fun fun
The service upon arrival made us feel welcome and continued thought our trip. The staff was friendly and the suite was very comfortable . The bed was heavenly. The shower made you not want to leave.
Within walking distance to the downtown area made all the difference.
December 25, 2012
Rated 5 out of 5 by tmac10 Awesome hotel!
This hotel is right in the middle of Napa. Walking distance from downtown and oxbow market. The hotel had a card and a bottle of champagne for our birthdays waiting for my boyfriend and I on the kitchen table! So cool! Thanks Napa Verasa for making a memorable b-day!
May 4, 2013
Rated 4 out of 5 by JanetA Starwood Gold should be treated like Gold.,
Beautiful facility with great helpful staff. If you book with points you are confined to the least desirable rooms. I thought it was an all suite hotel and found myself in a normal room. I had used more starpoints that at other hotels and was expecting a minisuite.
August 27, 2013
Rated 5 out of 5 by SueJ Wonderful Experience
This is the 1st time we stayed at a Westin, and we'll be back. The hotel was fantastic and I cannot say enough about the helpful staff. The valet team, in particular, we very pleasant and helpful. I would highly recommend this hotel to anyone visiting Napa Valley!
April 8, 2013
Rated 5 out of 5 by Kevin88 Perfect stay in Napa
Staff was friendly and attentive. Often greeted our party by name.
Suites were comfortable and peaceful.
Easy free valet parking
Close to the Oxbow market and downtown Napa and wineries. Well located for fine dining and wine tasting.
March 9, 2014
Rated 5 out of 5 by Tamisfamily family time
Spent a wonderful time with family and friends. We all slept comfortably and were well taken care of. Strolling distance to morning bakery a plus. River view with full moon spectacular. Able to score the LMFAO shuffle while son taught me in the hot tub. Yipee!
January 1, 2013
Rated 5 out of 5 by kapara Best service of any hotel I have visited.
Our stay here was fantastic. The service here was more than expected. Staff were very friendly and helped us with all of our needs. We came with our 3 children and we had forgotten one of the swimsuits and the Manager provided one for us.
February 28, 2014
Rated 5 out of 5 by SPGscottsch Beautiful place
Excellent location, beautiful facility. Late nigt room service could be better. Cold pre made sandwiches and dessert was a disappointment after a late arrival.
Late check out was easy. No status recognition at all. I had to call the next day for an amenity.
June 27, 2012
Rated 3 out of 5 by kbc10 courtyard
While the courtyard was very enjoyable during the day, at night it turned into a frat party. The noise until late in the night was obnoxious. Not what I wan for a vacation. I will not visit this hotel again, and will strongly encourage other not to either.
April 11, 2013
Rated 4 out of 5 by rvernon23 Very nice hotel
Very closer proximity to downtown Napa and concierge was great. However I NEVER received my wake-up call for a conference I was attending and was late for everything in the morning.
April 19, 2014
Rated 4 out of 5 by AZHowardT Anniversary Celebration in Napa
The staff at Verasa were wonderful. They made my wife and I felt very special and paid attention to all of our needs. We would have no hesitation recommending this wonderful hotel to our friends and family if they are looking for a place to stay in Napa.
July 6, 2012