Rated 2 out of 5 by DrC8600 Below SPG standards
Finished business a day early. Had to wait 10 minutes with another guest to check out! Front desk was unattended for 10 minutes at 7AM? When front desk clerk showed up he told me I'd be charged for early departure. 1) Reservation says notify property before 6pm day of stay. This was at around 7AM. 2) Was supposed to receive resort credit of $10 per day to reduce $20 resort fee to $10. I was billed full $20.
Not sure I can recommend this property.
June 27, 2014
Rated 5 out of 5 by Mike1955 Thank you!
Exceptional in every way. We were very pleased and will return.
June 25, 2014
Rated 3 out of 5 by Denise116 Room was never cleaned
Love the hotel and location but we left our room at 11:00am Saturday morning and didn't return until 6:00pm when we discovered that our room had never been cleaned. Not sure how it got missed.
June 25, 2014
Rated 5 out of 5 by mkep We loved our stay.
The staff is courteous and caring.
June 24, 2014
Rated 5 out of 5 by RTexas Great Location
Location is within walking distance to the Napa Wine Train, and a short driving distance to some of the best vineyards in the country. Spacious rooms with a full kitchen. Nice pool area with a open setting area. The bell men were helpful with the best places locals visit. Will definitely stay again.
June 24, 2014
Rated 5 out of 5 by Zheni Amazing Property
We stayed with our daughter (10 yrs old) and her best friend (same age) over the weekend. The hotel is a short drive from San Francisco and we just wanted to enjoy the sun, the girls - the swimming pool and my husband and I visited some wineries and restaurants in Yountville. The hotel was exceptional. We will definitely visit again and recommend to friends and family.
June 23, 2014
Rated 5 out of 5 by DWMitzi Great Hotel for Napa Valley
Here for the JazzGetaway 2014. Great Location, great hotel! Only thing lacking is a sundries gift shop. Would love to see this addition to the Verasa. Already booked for 2015!
June 23, 2014
Rated 5 out of 5 by Jim900 Great Napa Location
We enjoyed a wonderful stay at the Westin Verasa Napa . The location is excellent to wine taste along the Silverado trail or Highway 29. The service was wonderful and the light meal we had in the cafe was very good- much better than typical hotel food .
June 23, 2014
Rated 5 out of 5 by YNOT102 BRIAN CULBERTSON JAZZ GETAWAY
Second time staying at Westin Verasa, had a great stay. Rooms are clean and the suite was great.
June 19, 2014
Rated 4 out of 5 by JazzyD Basic room amenity missing
This is very petty, but I didn't have a shower cap povided in the bathroom at anytime during my four day stay. I realize that I could have requested one from housekeeping, but I never thought about asking for one until I was ready to get in the shower and then it was too late. I've never stayed in a hotel that didn't automatically provide one.
June 17, 2014
Rated 5 out of 5 by DanD25 25th Wedding Anniversary
We wanted to indicate that the staff, especially Tim, was extremely helpful during our stay in Napa to celebrate our 25th wedding anniversary. He found us an excellent room overlooking the river and explained the hotel amenities and places to consider seeing. It was a pleasure to stay at this property.
June 16, 2014
Rated 2 out of 5 by Linnard Great hotel. Customer service needs improvement
The bed was like sleeping on a cloud. The service at check in was less than adequate
June 15, 2014
Rated 5 out of 5 by jazzwil47 Napa Jazz Getaway
Overall this was an excellent stay. The Valet "Sal" was the best. He took real good care of us and remembered my name the whole 4 days we were there. He was very helpful about telling us about the area and how to get around. The only negative thing I would have to say about the whole stay was the bartender. He spent a lot of time with his back to the side I was sitting on and the barhop that was cleaning the glasses had to tell him twice to wait on us.He spent a lot of time talk ingot someone and I almost left the bar. Not good customer service.
June 13, 2014
Rated 4 out of 5 by cat1217 platinum
no platinum upgrade
location of room was horrible
front desk clerk not at all helpful .
according to website day of arrival there were better rooms available but according to desk clerk not for us!
June 10, 2014
Rated 4 out of 5 by Mmeg11 A weekend in Napa
The staff was friendly,and cooperative, I would stay again
June 3, 2014
Rated 5 out of 5 by Oddballpdx Anniversary getaway
Perfect Stay, Great Staff!
June 2, 2014
Rated 1 out of 5 by Parrot11 This hotel is unacceptable!
You will not sleep in this hotel...literally. The walls in this hotel are practically see through. My husband and I had to switch rooms the first night (that we were away from our 3 children for our 10 yr anniversary and excited for some good sleeping time) because we were awakened by a family talking at 6:00 am. They weren't even talking loud and we could hear every single word they said as if they were in our own room!
The following 3 nights, we could hear phones ringing and even people snoring, which kept us UP ALL NIGHT 2 of the nights. It was unreal how paper thin the walls are in this hotel and, quite frankly, unacceptable. We will NEVER stay at this hotel again and we will strongly discourage any of our co-spg member friends and family from ever doing so either.
Unbelievably disappointing (and frustrating to NOT sleep!), especially for a westin. Makes me second guess our choice to be SPG members with poor quality such as this.
May 27, 2014
Rated 2 out of 5 by RosalindB Disappointing for the price
When you spend the kind of money we did for a hotel room in Napa, you expect more than an average room with no balcony. Tiny pool and equally small workout area. For what we received, I would have expected to pay half of what I did. Did not get upgraded even though there were rooms available. Won't stay here again.
May 27, 2014
Rated 5 out of 5 by Meganrehm85 Extraordinary stay
We have stayed at this property before but this one night stay was amazing. It was the most wonderful check in experience I've ever had (and we stay at a lot of hotels). Johnny completely made our visit. He was extremely kind at the front desk and when he asked why we were taking the weekend trip we said we were celebrating - we just found out we are pregnant and know that we can't be doing a lot of these weekend getaways much longer now. He was so happy for us and bumped us up to a large suite, which made all the difference because it was spacious but also had a bathtub (the other times we have stayed we've been offered only showers). After getting into our lovely room we went to dinner at the Bank Bar. The staff were just as friendly and Johnny personally came over and offered a complimentary glass of wine to my husband and a dessert for us to share. What a lovely thing to do. It was no more than comping $20 but made our whole night. We hugged him goodnight and said how thankful we were. Very memorable. I can't say enough good things about how great his customer service was and also how great the staff at the Bank Bar and massage therapists in the lobby giving complimentary massages on Friday evenings. We live in an apartment on a noisy street in San Francisco with huge bay windows, tons of light, and no A/C. To have a room that was dark, quiet, and cool was just perfect. The best sleep I've had in a very long time. Our only mistake was continuing on to Tahoe for the next two nights - we wish we would've stayed in Napa for all of the Memorial Day weekend. We will definitely be back for our last trip before the baby arrives!
May 26, 2014
Rated 5 out of 5 by Rodgers12 This hotel in downtown Napa has to be one of the best hidden secrets in the country
We could not have been treated any better by your staff! We dealt with two people who talked to us like we had known them for a long time. Very friendly and informative. We could tell they have been trained extremely well , professionally. The suite we had was the best ever , I will definitely recommend the Westin to others .
Thanks so much for making our stay with you outstanding.
May 24, 2014
Rated 5 out of 5 by L1225 We had the best time!
This was the first time my husband and I were able to get away by ourselves in 11 years and our first of many trips to Napa..
Every person we spoke with was pleasant and helpful.Tim from the front desk answered many of my first time Napa questions over the phone and by email.It was the most pleasant of stays. We enjoyed the food and on my goodness the lobster popcorn is to die for!This is hotel is a 10 plus!!!!
May 10, 2014
Rated 3 out of 5 by Nicco Resort Fee
I think that the resort fee is excessive and not in line with SPG standards.
It is disappointing that you don't give the chance to opt out: i was traveling on business and basically only slept at the hotel at night without using the gym, the pool, wifi... and you still charged me for these services... it doesn't seem a fair treatment for SPG members.
May 8, 2014
Rated 5 out of 5 by pide just the number one in Napa, perhaps
just the number one in Napa, perhaps
everything was about or above my expectations. excellent location in Napa, very nice Spa, super michelin star winning restaurant. also has a very nice Bar&Cafe for casual dining or breakfast.
La Toque has excellent wine paring, which is reliable.
May 4, 2014
Rated 5 out of 5 by Scott58 Hotel Experience
Staff was outstanding in meeting our needs and offering infromation on the area and activities we wanted to do.
They all presented a great can-do attitude and wanted to interact with us.
May 1, 2014
Rated 5 out of 5 by plaquemaster7105 Top Rated Resort
Overall excellent facilities...pool, gym, lecture hall. The rooms were well appointed and comfortable. The beds were outstanding!! If I could give 10 stars for the sleep comfort, I would. The staff was spot on, obviously well trained and motivated. Everyone I dealt with was friendly and helpful, especially the gents in valet parking. The hotel is well located within walking distance of historic downtown Napa and short rides away from the Silverado Trail and Cali29. My only disappointment was that my stay was far too short!
April 28, 2014
Rated 5 out of 5 by Bernard309 Great Stay!
Staff greeted us at entry everytime with a positive attitude, clean room with great turndown service. Everyone did a great job of making it an "experience" that was positive and special, thank you!
April 24, 2014
Rated 5 out of 5 by Janey00 Great hotel!
very good location, well recognized for Platinum member.
Reception desk is so friendly.
Continental breakfast in cafe was amazing
Fresh fruits, coffee, Yogurt, English Muffin, Chocolate croissant, and fresh orange juice!
Slippers need to be requested by phone, though
April 24, 2014
Rated 5 out of 5 by Golf2 Great Hotel
This was our 2nd stay. We returned because we enjoyed our first stay. We will return.
April 22, 2014
Rated 4 out of 5 by rvernon23 Very nice hotel
Very closer proximity to downtown Napa and concierge was great. However I NEVER received my wake-up call for a conference I was attending and was late for everything in the morning.
April 19, 2014
Rated 4 out of 5 by Blaincho Keep coming back
I have stayed here a half a dozen times and always have enjoyed Versasa. Great spacious lobby, bathed with morning sunshine and dimly lit in the evening, perfect for wine tasting or dinner overlooking the pool, patio and fine landscaping. Color scheme is great, super friendly staff, and one-call service is a real plus. Try the regional dinner specials featuring different regions of France.
April 18, 2014