Rated 5 out of 5 by Neilmeister Amazing experience
We had a terrific experience. The hotel is great. The staff are friendly, knowledgable and accomodating. Highly recommend the hotel.
July 2, 2014
Rated 4 out of 5 by Mdw77 Really nice stay
Great friendly attentive staff really make you feel welcome. Bellhops were swamped during busy times but staff was apologetic for any waits. Upgraded both stays to a suite which was much appreciated. Room was perfect. Good location near nice market and very short walk to downtown. Good jumping off point to quainter Yountville and St. Helena etc. Fitness area being renovated but these things happen.
January 8, 2014
Rated 3 out of 5 by Denise116 Room was never cleaned
Love the hotel and location but we left our room at 11:00am Saturday morning and didn't return until 6:00pm when we discovered that our room had never been cleaned. Not sure how it got missed.
June 25, 2014
Rated 3 out of 5 by Nicco Resort Fee
I think that the resort fee is excessive and not in line with SPG standards.
It is disappointing that you don't give the chance to opt out: i was traveling on business and basically only slept at the hotel at night without using the gym, the pool, wifi... and you still charged me for these services... it doesn't seem a fair treatment for SPG members.
May 8, 2014
Rated 2 out of 5 by RosalindB Disappointing for the price
When you spend the kind of money we did for a hotel room in Napa, you expect more than an average room with no balcony. Tiny pool and equally small workout area. For what we received, I would have expected to pay half of what I did. Did not get upgraded even though there were rooms available. Won't stay here again.
May 27, 2014
Rated 3 out of 5 by jrmew00 Fitness Facilities
This hotel has inadequate fitness facilities. Very small and not enough cardio machines. Also, do NOT get a room with pool exposure--this is a family hotel and there are many children at the pool and pool is very noisy. Finally, this hotel does not provide self parking availability and guests are compelled to use the valet service. Parking is covered in the $20 per day per room facilities charge.
July 27, 2012
Rated 4 out of 5 by Sarandy Visiting Napa
We had stayed at this hotel previously and enjoyed it as much this time as the previous stay. Great location is central located to wineries and wonderful restaurants.Also enjoyed the complimentary wine tasting in the evening and the free shuttle to downtown. The staff are so friendly and helpful.
The only downside is the $10 parking and $20 resort fee. Also the internet did not work in our room.
September 4, 2012
Rated 4 out of 5 by Traveller16 Good Experience With One Exception
Overall, the property is nice, the staff is courteous, and the main restaurant in the hotel is excellent.
However, there was one aspect of the stay that was disappointing.
We booked a two-bedroom deluxe/luxury suite for one night. We arrived at noon and were told the room had not been cleaned and that it would be a couple of hours before we could get into the room. This was fine since the advertised check-in is 3 pm, so we left and toured the local area until 5 pm. When we returned at 5 pm we were told that the room was still not ready and that we would have to wait some more. About five minutes later the desk clerk came over, said our room was ready, and handed us the keys. It turned out that the room she gave us was a standard two bedroom suite (The difference is that the couple who stayed in the second room had to go into the common area to shower, etc. The deluxe suites have en-suite baths in both rooms.). The desk clerk did this with no explanation and we were still charged the rate that we had agreed to pay for the deluxe suite.
As a long time Platinum member, I understand that things happen that can cause delays, but I do think that the hotel staff should be forthcoming about the change.
July 4, 2014
Rated 5 out of 5 by Donart Customer Service is first and foremost at this Westin
We arrived a day early for our stay, and were welcomed and upgraded to celebrate our 30th wedding anniversary. Every person of staff were very attentive to our every need.
We really felt like a true guest. I think that is the best way to explain, so many other resorts make you feel like your a bother, not here. There is some specific trainiing going on here at this establishment. Thank you all!
September 5, 2013
Rated 3 out of 5 by harris44 Housekeeping
Housekeeping needs new management (not staff). On one day we left our room at 8:00 am and returned at 5:00 to prepare for the evening. Our room had not been made up yet. The enxt day we had an afternoon wedding to attend so we asked that the room be made up EARLY. We were gone for the morning and returned at 1:00 pm and of course the room was not made up.
This is unacceptable Westin service.
June 19, 2013
Rated 4 out of 5 by Bj75 Great overall
Other than the shower door not staying closed completely and having an extra charge on the bill from the hotel bar (which the staff is looking-in to), I would say this stay was great and each departments' staff was excellent. I would especially like to thank each and everyone of the valet team... They were amazing in every way! Our car was pulled to the drive in 5 minutes or less every time!
November 11, 2013
Rated 5 out of 5 by DWMitzi Great Hotel for Napa Valley
Here for the JazzGetaway 2014. Great Location, great hotel! Only thing lacking is a sundries gift shop. Would love to see this addition to the Verasa. Already booked for 2015!
June 23, 2014
Rated 5 out of 5 by Vanessa28 Wonderful stay
My husband and I stayed here for our anniversary and we had a wonderful weekend. The staff was very friendly, the room was very clean. The bed was extremely comfortable and the shower was amazing as well. Michael (front desk), Shawn (valet), and Jesus (room service) were all very friendly and made our visit to Napa even better by recommending local spots to visit. We had a great time :)
August 30, 2013
Rated 3 out of 5 by Jimsept2012 Service charge policy
The policy of adding a service charge to every bill, irrespective of whether the customer agrees with the adequacy of the delivered service or not has a negative effect...it means that *some* staff don't make the effort, such as the humourless surly waiter in La Toque (called Tom), while other staff were delightful and one would happliy give them more than the mandatory service charge.
October 3, 2012
Rated 5 out of 5 by JCSTL Hotel is beautiful and staff is amazing
Front desk staff was very kind...upgraded our room since it we were on our way to Tahoe to get married. It was just one of those things where they didn't have to do it...we didn't expect it...but it made it very memorable! The valet guys even offered to give us pointers on what to see and where all the good local spots were. We are now hooked on Starwood!
Jeff + Courney
March 30, 2013
Rated 3 out of 5 by jillbean62 Upgrades
Staff is very welcoming- Lobby and pool area are very comfortable- be careful when you are offered an upgrade. We had a deluxe room booked with a high floor. Our upgrade was in part of the hotel that appeared to be an annex of the hotel for handicap access on the first floor and little privacy if you wanted the curtains open. It did not make you feel like you were part of the hotel.
September 13, 2013
Rated 5 out of 5 by kam35rdm Great stay from start to check-out!!!
We selected Napa and this hotel as our first stop of our two week trip to Napa/Sonoma to celebrate our 35th Wedding Anniversary. From our arrival at the front doors, to the time we checked out, the entire staff was wonderful. David one of the valet was super great with providing wonderful suggestions and tips on things to do, restaruants and place to pick up some groceries. As we were there for a week we asked for a room with a refrigator and the very next day we received a room upgrade with a kitchenette. All the staff were super great from the valets that were fast, courteous to housekeeping that provided everything needed during our stay. The hotel was well kept, modern and updated. The rooms were clean, and the furniture and decor were pristine. We enjoyed the wine and hors d'ouerves served by local wineries. Dinner we had one night at the on-site hotel was very good and the wait staff we terrific.
April 25, 2012
Rated 5 out of 5 by Nesp This hotel has very friendly staff
My nephew Derwin and his wife Tanya gave us a gift certificate for a one night stay for our 50th wedding anniversary. When we checked in, the front desk clerk told us our room was upgraded. Lo and behold, they gave us a suite complete with kitchenette and a cold bottle of champagne was waiting for us! The view from our room was calming and the beddings were very clean and soothing!
December 18, 2012
Rated 5 out of 5 by Suzi12 Great location
Great location to the new revitalized Downtown Napa Waterfront. Within walking distance to shopping and excellent restuarants. We had the 2B/2B corner suite and it was great for 2 couples sharing the unit. If afforded privacy yet had common areas for enjoying a glass of wine and conversation. Also, the deck overlooking the river was a real plus. Very tranquil and wonderful setting.
February 19, 2013
Rated 4 out of 5 by Rolllsk22 Westin Napa
Hotel is good. The restaurant is good not great as advertised. Also, small portions, expensive and a mandatory 18% gratuity added for all restaurant and bar services. Don't like that choice being made for me. The Oxbow market is a short walk down the street. We will go there for breakfast, lunch or dinner next time. Great choices to eat there and save the forced 18% service charge.
February 18, 2013
Rated 4 out of 5 by Bigmommafunk We will stay here again
The hotel and staff are wonderful. Just one complaint, the sheets are itchy. The bed is cozy and the very comfortable, the sheets are crisp but not soft. My husband and I both were slightly uncomfortable all night. Had we stayed more than the one night we would have made the housekeeping staff aware of this. Otherwise, wonderful hotel and we will stay again next trip to Napa.
February 3, 2014
Rated 4 out of 5 by Robert350 Lovely property, bad dates..
I was looking for a weekend getaway from another long term stay property in Nor Cal. The Westin is a lovely property in the historic part of old Napa. The location is a great starting point for those looking for a more corporate retreat rather than the "Inn" or "B and B" type of lodging in the valley. I used points for my stay and unfortunately, as the property was over-sold was given a room that was entirely way too small for me. I decided to stay at another property as it was just not comfortable. Overall I think this property has VERY large rooms, so do not base your decisions solely on my experience. Generally as a Platinum member I am spoiled and receive a nice upgraded room even when using points. In any case, what should be commended here is the AWESOME staff..to the valets, the front desk, and the management team. Everyone is service oriented and they authentically want to go out of their way for you.
July 13, 2012
Rated 4 out of 5 by manofliberty Location is great. Valet is a nightmare.
Stay clear of the valet, every time we did we waited well over 20 minutes to retrieve our vehicle even when it wasn't that busy. Then the valet boys are waiting for a tip. I learned to park across the street for free a 10 second walk and had my car much easier than the valet made it.
The location of the hotel in napa is great and the room was nice. Would stay here again.
December 29, 2013
Rated 5 out of 5 by GG58 Room Srevice C-
Love everything about this hotel. but last stay we ordered two room service specials chicken salad sandwich. Food arrived, got call from front desk chef changed menu to fish poor boy-not even close. We were offered another meal but had waited 45 minutes already. Someone should have called from resturant when they new order was wrong or offered to remove from bill
March 3, 2014
Rated 3 out of 5 by WineLover Needs some Improvements
Beautiful hotel located in a great spot in downtown Napa. A few short comings dampened our complete enjoyment. On our first day we ate the 'Express' Lunch at the Bank Cafe. Service was anything but Express. Later in the week trying to grab and pay for self service coffee at the Bank Cafe also was anything but Express. Trying to find someone to pay was a challenge and the way it was laid out is simply very difficult. Overall food was good at Bank just not Express as advertised and we all found the staff there missing on service. Only other negative comment is the size of the fitness room given the size of the hotel - it is tiny and every morning was packed. Front desk was also a bit slow on check-in. Only one person working the desk and also working the conceirge desk meant a long check-in. Downstairs needs to improve their customer service and if the fitness center was bigger this would be an outstanding hotel.
December 7, 2011
Rated 2 out of 5 by EastCoast Very disappointing
I have stayed at Westin properties throughout the world and this was one of the most disappointing hotels that I can remember. The hotel and staff failed to get many things right in terms of responsiveness to service requests, room preparation, platinum member recognition, etc. While the hotel was decent, it certainly did not meet expectations. Avoid the hotel if possible.
November 30, 2011
Rated 4 out of 5 by RobbinH How do you get a nicer room?
This is the second time we have stayed at the hotel, both times on a sold out weekend. Even though we made reservations months in advance, both stays were in tiny rooms. As a gold member, I am often upgraded to a nicer room and this was not possible either time. The hotel is gorgeous and the staff very nice but we were in very small rooms, how do you avoid this next time?
June 13, 2012
Rated 4 out of 5 by bkwats Why no mention of "shower only"?
We were very disappointed when we got to our room and found it only had a shower with no bathtub. This would not happen if our reservation confirmation had shown that. Our confirmation shows "heavenly bed and bath" which led us to believe there would be a tub. We feel very strongly that you should have the words "shower only" on every confirmation for your standard rooms.
July 4, 2012
Rated 3 out of 5 by LenL Poor front desk service
Arrived at the hotel at 1 AM. No one greeted us to valet the car so had to self park the car on the street. Upon check-in the front desk did not mention the car valet service , nor the wi fi in the room. Used the gym the next morning and it was awful. Very small with too many guests on top of each other in the gym. Upon check out I asked why I was charged an amenity fee of $20 per room (had two rooms). Front desk said it was for free valet parking, free wi fi in the room and for the gym facility. I informed the front desk that valet service was not available when we checked in, no one told us about the wi fi or the $20 amenity fee. After providing feedback about the small gym the front desk explained it is a temporary facility while the hotel is renovating the main gym. In conclusion I was charged $40 for amenities I did not use or for a gym that was awful for the size of the hotel and the many guests using the gym.
December 23, 2013
Rated 5 out of 5 by Manju Beautiful
Wonderful experience! La Toque was amazing. Andrew with the bell desk is the best. After bringing our luggage to the room he went and filled our ice bucket. Gloria at the spa is wonderful and her facials are great. The only bad part of the stay was the service at the bar was slow non attentive and left a little to be desired. Other then the bar experience it was perfect.
October 12, 2012