Rated 2 out of 5 housekeeping leaves MUCH to be desired
the location was ok, room was nice, food was good...but housekeeping was terrible. spent three days and had our room cleaned only once....even though we made multiple calls asking for assistance. eventually had to roam the halls looking for a cart to get towels.
Not what we expected when we embarked on a family christmas with our son who just returned form the army.
January 19, 2012
Rated 5 out of 5 by Edge7258 Fabulous Vacation Experience
New. Beautiful. Laid out very nice. Great location for Napa Valley, staff could not provide a comp shuttle to dinner so they called a cab and paid for it along with tip to driver - we didn't have to do anything but enjoy ourselves. P.S. if you enjoy a day in Napa or Sonoma, take advantage of the comp shuttle for dinner - you could avoid a meeting with CHIPs in town!!
May 3, 2013
Rated 4 out of 5 by cat1217 platinum
no platinum upgrade
location of room was horrible
front desk clerk not at all helpful .
according to website day of arrival there were better rooms available but according to desk clerk not for us!
June 10, 2014
Rated 5 out of 5 by tvettel Absolutely perfect property.
The Westin Verasa was a wonderful surprise for our couples trip to wine country. The facilities are first class and the staf has obviously been well-trained. As a guest, I felt the staff "left us alone" at all the right times and "attended to our needs" right on schedule. I love the happy hour, the massages, the fitness room, the fire pit and the pool area. Bravo!
April 22, 2013
Rated 4 out of 5 by MSPpete 1 Night at Westin Napa
I have stayed at this hotel once before and that stay was marred by inconsistent staff service.
Room was one bedroom/two bath with kitchen.
This time the staff was helpful and efficient. My only two notes are:
1. Wait at front desk was 10+ minutes to check in.
2. Shower was moldy and needed new calking in MBR bath. I mentioned this at checkout and it was noted.
October 22, 2011
Rated 2 out of 5 by QJoe Avoid if there's a wedding...
I spent almost 400 dollars for one Saturday night in this hotel, (almost impossible to get a night with points). Bottom line: I would not recommend staying here if there is a wedding or event happening.
No Platinum upgrade. Odd room with a half kitchen opening onto a courtyard, where, a disco and DJ played until 11pm, despite being told that the music would be over at 10pm. Then the associated rowdiness of the crowd and cleanup crew.
This was the message sent to me upon departure:
"We hope your visit left you feeling well rested, well nourished and well cared for. We look forward to seeing you again the next time you're in Napa."
Unfortunately it didn't and they won't. Front desk personnel didn't seem to really care when this was mentioned, (by me and other guests checking out at the same time).
Highlight of the trip was the very helpful bellman/valet David who could not have done more to help us out.
Won't be back.
October 21, 2012
Rated 5 out of 5 by Mike1955 Thank you!
Exceptional in every way. We were very pleased and will return.
June 25, 2014
Rated 5 out of 5 by Mouse Napa and NASCAR
The Westin in Napa is one of our favorite resorts. This year again we did Napa wine tasting, golf and NASCAR. It is a great location for all these events and within walking distance to town. The two bedroom suites are large and very comfortable for two couples to share. They do need to put larger coffee pots for four people to share. A wonderful time yet again.
June 30, 2013
Rated 3 out of 5 by Yeow Just ok
The room was smaller than the regular Westin rooms I have stayed in. The heavenly bed was still top notched. There was no tub, just a shower in the bathroom, which is unusual for a 5 star property.
We were not advised of the resort fee and what amenities the fee covered when we checked in. It was nice that they took it off when I mentioned it at check out.
November 30, 2011
Rated 4 out of 5 by HarryA123 Fantastic stay!
Went during the off season in January and had a great stay! Great location with great amenities. We were upgraded to a 1 BR suite from the regular room due to status/availability and the room was better than most Westins. The pool is a good plus although can get noisy with kids. Location can also get quite pricey during high season -- will come back!
January 22, 2014
Rated 4 out of 5 by Atlantaweekendoct2013 Great staff... except for the Bar
Everyone at this hotel is friendly and very accommodating, except at the bar! Hotel desk staff was awesome!! Our shuttle driver, Eugene, was awesome as well! The bartendar - Garth - he could use some customer service training. Not only did he "mock" me while I was sitting right in front of him at the bar, but he decided not to wait on us and sent a manager over instead. We let the manager know we decided not to order due to Garth's attiitude. We notified the front desk and they said they would ensure we received good service. so we went to the patio and basically they brought us water and ignored us the rest of the time we were there; however they did wait on the other 2 women who were sitting on the patio. we reported this to the manager at front desk as well. they were very appologetic and advised us that the bar at this hotel is not Westin managed but a 3rd party. I hope they don't treat the majority of your SPG guests this way!
October 28, 2013
Rated 5 out of 5 by YNOT102 BRIAN CULBERTSON JAZZ GETAWAY
Second time staying at Westin Verasa, had a great stay. Rooms are clean and the suite was great.
June 19, 2014
Rated 5 out of 5 by Nancy79 What a weekend!
Booked Westin Napa through my Intrawest agreement. Have stayed at many Westin hotels over the years but this was the BEST! Staff was SO courteous , facilities are great, convenience also wonderful and have never had a car pulled up for us so quickly every time You can also ask for a late check out as late as 2:00pm.I will be back !!!!!!!!
February 24, 2014
Rated 5 out of 5 by AlwaysOnTheRoad Couldn't be better...
The weekend couldn't have been better. Was upgraded to a 1 bedroom premium suite which was absolutely amazing. Staff was attentive and caring, and was on point the entire weekend. The location was great, and allowed for walking into downtown Napa, or quick drives to some of the more remote wineries.
Will definitely be back for another long weekend.
February 19, 2013
Rated 3 out of 5 by Ike06 Not "dog friendly"
For a hotel that lists itself as "dog friendly" I would disagree. At check-in and prior they knew I was traveling with my dog. I had to call for a dog bed and bowls. No treats for the dog.
Upon arrival I requested an extra sheet as my dog sleeps with me. Had to call again 3 times before a sheet arrived.
The dog was not allowed to go anywhere inside.
March 24, 2013
Rated 5 out of 5 by mkep We loved our stay.
The staff is courteous and caring.
June 24, 2014
Rated 3 out of 5 by SF111 Not up to usual Westin standards
Primary complaint has to do with lack of attention to maintenance: towels were worn thin, and strings were hanging from edges; drapes torn; broken switch on bedside lamp; bulbs in light over table burned out.
Other complaint: cafe understaffed. It took more than 30 minutes from the time we placed our orders until our "express lunches" were served.
September 14, 2013
Rated 5 out of 5 by gt13 Best Hotel on our Cali trip
Staff looked up our fie and sent up complimentary champagne and chocolate strawberries for our anniversary plus a very nice signed card from all staff. Hotel is beautiful, restaurant onsite is one of tops in Napa and our suite was the nicest room during our entire trip across California. I will def stay here during my next visit. highly recommend
August 27, 2012
Rated 2 out of 5 by nrseman66 Poor Customer Service
To begin with the positive....the valet staff were amazing!
Beyond that, the wait staff were terrible. Gratuity is automatically included in all food/drink purchases and it showed--service was slow and the staff did not seem to care. The desk staff were also rude. I wasquite surprised at how poor the service was at this supposed four star hotel.
August 13, 2012
Rated 5 out of 5 by MLNapa Great location near downtown Napa
The location of this hotel was fabulous. We walked to great downtown restaurants for dinner, and a delicious nearby bakery for breakfast. The BEST restaurant of all is actually at the hotel -- La Toque. Make sure not to miss this exceptional food and wining/dining experience! Grounds are beautiful and everybody at the hotel tries to be helpful.
November 4, 2013
Rated 2 out of 5 by ScottsdaleDan very expensive, subpar service
I stayed at this hotel over the weekend of 8/10 2013. i found the property staff interested in anything except working. Numerous problems with my resevations. When asked to provide a list of organic wineries, the concierge could only come up wiht one rahter than listing the many i had already tried. for the money, i would give this spot a miss.
August 12, 2013
Rated 5 out of 5 by Joe1354 Wonderful Stay
I stayed here with my girlfriend. The hotel couldn't have been better. I knew it would be nice, but exceeded my expectations. Perfect location (walking distance to the Oxford market). Room was well appointed - grounds beautiful. Staff was extra friendly / accommodating. My only regret was that I only stayed here 1 night. Can't wait to get back.
July 5, 2012
Rated 5 out of 5 by Ngala01 Classy accommodation in Napa Valley
Great location in Napa and within walking distance of great restaurants, tasting rooms and bars. Staff are very attentive and professional in every department.
Very good value for money when compared to other high end hotels in the Napa area.
Room comfort is superb with quality items - shampoo, filter coffee, Ipod docking station and more.
November 15, 2013
Rated 2 out of 5 by Stephanie517 Needs Improvent
Our room was a lot smaller than expected, I thought a mini kitchen was available for all their guest rooms however I did not have one in my room. The wi-fi was extremely slow, it was faster for me to access my emails through my 3G cell photo data plan. My bathroom was not properly clean, I had previous hair from past guests on the floor.
January 29, 2013
Rated 3 out of 5 by Randy66 Not a Resort
For the SPG points used I was dissatified with the accomodations. My room was like any other Westin Hotel room not a "Time share type condo"; not even a refrigerator in the room, needed to use the Hotel staff refrigerator to store my Insulin. Very loud music below my room in a meeting room until 11:00 P.M. Wait staff were very good.
February 28, 2013
Rated 2 out of 5 by Linnard Great hotel. Customer service needs improvement
The bed was like sleeping on a cloud. The service at check in was less than adequate
June 15, 2014
Rated 5 out of 5 by MXglobe Consistantly good and great
The front desk Dustin and concierge ate extremely helpful and knowledgable about the hotel as well as napa valley. Bellman service is attentively and very helpful. Not much comments about the bar service, we had some small trouble to get seated - but sp much to choose in the area.
The location and hardware of the hotel is superb.
January 24, 2013
Rated 5 out of 5 by sartremas Beautiful Hotel
We had a wonderful stay at the Westin Verasa Napa. The bar staff was wonderful and went out of their way to serve us in the lounge area while watching the NCAA men's championship. Our room was lovely with a stunning view of the river and surrounding eucalyptus trees. One of the nicest Westin's we've had the pleasure of staying at.
April 12, 2013
Rated 5 out of 5 by VickiSue Enjoyed our Stay!
We had a wonderful stay at this Westin...9 ladies staying in two 2-bedroom suites. All of the beds were very comfortable including the fold-out bed. From the hotel, we had an easy walk to several excellent restaurants and boutiques. Staff was very friendly and helpful. I would definitely stay here again on another trip to Napa.
May 26, 2013
Rated 5 out of 5 by Jrey NYC TO NAPA
Enjoyed a few days with my Boo@ Westin/Napa! Fabulous. Staff was excellent. Facilities are beautiful. Loved hanging by the pool, chilling in a cabana, partaking of a cool drink. Wish I could have stayed longer. Downtown Napa in walking distance. Model Bakery down the block and Napa Wine Train across the Street - great location.
June 21, 2012