Rated 5 out of 5 by kam35rdm Great stay from start to check-out!!!
We selected Napa and this hotel as our first stop of our two week trip to Napa/Sonoma to celebrate our 35th Wedding Anniversary. From our arrival at the front doors, to the time we checked out, the entire staff was wonderful. David one of the valet was super great with providing wonderful suggestions and tips on things to do, restaruants and place to pick up some groceries. As we were there for a week we asked for a room with a refrigator and the very next day we received a room upgrade with a kitchenette. All the staff were super great from the valets that were fast, courteous to housekeeping that provided everything needed during our stay. The hotel was well kept, modern and updated. The rooms were clean, and the furniture and decor were pristine. We enjoyed the wine and hors d'ouerves served by local wineries. Dinner we had one night at the on-site hotel was very good and the wait staff we terrific.
April 25, 2012
Rated 3 out of 5 by fromvt24 they don't like singles.
I do think this is a great hotel if you are a couple. I wanted to treat my sister and a friend and have a girls weekend. When I scheduled my reservation I tried to use my Starwood points. The man I spoke to said it was 36K points a night!! In reality it's 12k. Also, I asked for a room with double beds and was told that is what I was getting. When I got to the hotel they told me they don't have any rooms with double beds. And the manager actually said to me "we cater to couples here, not individuals." I was very offended they don't want "indivials". I will only stay at Starwood properties but the customer service here was upsetting.
April 17, 2012
Rated 5 out of 5 by Carmen napa hotel
everything at the hotel was excellent, but since we had the suite with a full kitchen, we were disappointed that the hotel did not provide basic kitchen neccessities (paper towels, pot holder, dish towel and dish soap)...Other than that, the stay was great and we will definitely be back...
April 16, 2012
Rated 3 out of 5 by Envision Good service at Bank, but room cleaning needs big improvements
We stayed for 2 nights here. Ray at the Bank cafe was very helpful especially given that we had a 1.5yr old with us.
Other than that, nothing great about the hotel. The room was not cleaned despite making couple of calls. We ended up having housekeeping clean just the bath room and replace towels at 9pm in the night. We were told that there was a huge backlog for cleaning. But again, you dont expect such things at places like Westin and thats what you pay for as well.
Beds were not very comfortable and I woke up with back ache both the days.
I am a big Westin fan (been to their property at Maui and plan to go to Kauai Westin as well this summer). But this one was a big disappointment. We are celebrating our 10th year anniversary and I should say that the place did not live up to Westin's reputation.
April 4, 2012
Rated 5 out of 5 by LovetoTravel1947 Clean hotel, caring and courteous staff
From the time we pulled up to the hotel to the time we checked out, we were met by a wonderful staff who met all of our needs. The valets were great - fast, courteous, and gave us helpful suggestions of where to visit while in the area. The hotel was well kept, modern and updated. The rooms were clean, and the furniture and decor were pristine. We enjoyed the wine and hors d'ouerves served by local wineries. At check-in, I was taken aback by the amenity fee which included using some of the facilities and valet parking. It seems to me that when you pay the money to go to a resort, the amenities should be included.
April 3, 2012
Rated 4 out of 5 by BayArea31 Good, not Amazing.
My first time at this hotel was decent. I was upgraded to a two King Suite, which is quite amazing. Great attention to detail in the room quality and comfort. But for such a nice room, it is more than a little disappointing that there is no mini-bar - that needs some work. Overall, I had a good stay.
My only concerns stemmed from the lackluster service. Checking in, I asked the front desk if there was another room w/ two beds available for our friends that were also checking in and the agent did not seem interested in helping. Not a huge deal, but not the friendly service I am used to from Starwood. When arriving back at the hotel after dinner/drinks at 1130p, the kitchen had already closed and was unable to accomodate my request for dessert -like the lack of minobar this is more than disappointing when I paid $319 per night for the room. When my travel friend approached the front desk to ask about having food sent to the room, the manager was extremely standoff-ish, did not offer to help us find dessert elsewhere, and did not once apologize for the inconvenience. Together, these issues didn't turn me off completely and I will definitely visit the hotel again. But the service needs attention to rise to the level of other Starwood properties - especially at the moderate to high pricepoint that it is offered at.
March 28, 2012
Rated 4 out of 5 by iluvmiwf Where's the SPG I've come to know and love!
In fairness to this hotel, I have to admit that we've been pretty pampered at mostly all other Starwood properties we regularly stay with. Whether staying for business (2011-120 nights) or leisurely and family travel (2011-50 nights) we have very rarely encountered a negative or bad experience during our stays. This was our first stay at the Westin Verasa and we chose it for it's proximity to DT Napa, the Wine Train and various local wineries AND the fact that it was a Starwood property. Given that I'm an Platinum SPG and VIP member, I have come to expect a distinguished level of service and attention during my stays (which IMHO SPG sets the "standard for quality" among other luxury and moderate hotel chain loyalty programs), so when I arrived and was told that there was "no upgrade" available for us (especially when we knew the hotel wasn't at full capacity) we were quite disappointed. I asked the Front Desk Attendant to please check and recheck, however, was given the same response, "sorry, but we DO NOT have any upgrades available". What was even more disconcerting was that after we arrived to our room, I decided to contact "Guest Services" to see if, in fact, we couldn't be upgraded. The Guest Services Rep's immediate response was, "of course, Mr. " ", as a VIP we have a lovely suite available for you! Wow!! How difficult was that? When I returned to the Front Desk to pick up my new room keys (from the same Front Desk Attendant, mind you) she acted as if she hadn't just "dropped the ball" with a valued customer and patron.
Other than that unpleasant experience, we thoroughly enjoyed our stay at this hotel and do plan to return in the near future.
March 20, 2012
Rated 2 out of 5 by Bob24 Bob
Stayed night of 3/16/2012. When we prepared to leave our room, the door would not lock. As a matter of fact, you could lock the dead bolt and still open the door from the outside with no key. Management (Miguel) came up within 15 minutes and stayed by our door until a repairman could arrive, thus allowing us to leave for dinner.
Room air conditioner kept resetting itself to 70 degrees during the night, so room overheated regularly, interrupting sleep.
Our room, 2063, (don't get it) is noisy at night from the elevator and maintenance rolling a cart across the ceiling floor above during normal sleeping hours.
March 17, 2012
Rated 5 out of 5 by Adam Another Great Stay at the Westin Verasa Napa
I've stayed at this hotel at least five times. The property is beautiful, new and well maintained. It is relaxing and beautiful and is decorated in a way that matches well to the Napa community. The staff is amazing - the bell hops, concierge, front desk, housekeeping and the restaurant staff were all great. I was superbly impressed that every interaction was focused on making my wife and I feel welcomed at the hotel. During our stay, we were introduced to the General Manager of the hotel. Don met us personally to make sure that all of our requirements/expectations were exceeded. This was a great stay and we highly recommend this property to anybody looking for a relaxing break.
March 9, 2012
Rated 5 out of 5 by MarathonBob A marathoners review
Awesome! From the moment we pulled into the property, we were treated like special guests. The valet attendant was attentive and took great care of our belongings and car. The young lady who assisted us at the front desk was “Outstanding”! She confirmed our stay and took the time to ask what our visit was for. When I informed her it was for the Napa Marathon, she was very supportive and reassuring. She went on to explain about the Starwood program and she was so convincing, we signed up. Then came the room! It was a beautiful two bedroom room with a full kitchen. It had a wonderful deck overlooking the pool area. It suited our needs to the max. We then asked for a 4am wake-up call which came right on time and they offered right then to pull our car up front so it would be ready. I must say that I am a humble person, but my stay at the Hotel made me feel like Royalty!
March 6, 2012
Rated 4 out of 5 by JW93 Great Location
We stayed the weekend to just relax and have some fun. The location of the hotel is perfect and within walking distance of great places. The staff was terrific especially the guys at the front door who did most of the work. The concierge was great as well. The restaurant Bank had fantastic food. The only negative is the condition of the hotel itself. We had a nice room but it looked worn and had a hole in the wall. Just seems like too new of a hotel to be so worn out. But we would stay there again for the location and value.
February 15, 2012
Rated 5 out of 5 by BillyB Large rooms and friendly staff
My wife and I went to Napa Valley for medical reasons. Since we are SPG members we stayed at the nearest Starwoods hotel which was the Westin. We enjoyed our stay with them so much that we would return to the Westin Verasa for a vacation.
February 13, 2012
Rated 5 out of 5 by sfo57 Excellent Stay
Our stay in Napa was outstanding. We had dinner reservations with wine pairings at La Toque for our 30th wedding anniversary and did not want to drive dinner. The dinner was stupendous (as usual) and the room was all that we expect from Starwood. We will be back again.
February 10, 2012
Rated 5 out of 5 by Adam Exceptional
This is my first and only review on the Starwood web site. I am also a nine year Platinum member with enough stay experience to reasonably evaluate the quality of a hotel.
My stay at the Westin Verasa was among the best hotel experiences that I've ever had. The staff is amazing. This includes the front desk, lobby, cleaning, restaurant and house keeping. The facilities are modern and well-maintained. The design is beautiful and the location is fantastic. I have only the highest praise for this hotel.
February 9, 2012
Rated 4 out of 5 by FBERKNM Good for SPG members staying in the area.
The facility has some level of local flaire. For SPG members it is a good option for Napa. The service was reasonable and the facilities were good as well. Nothing outstanding, but nothing bad either.
February 6, 2012
Rated 5 out of 5 by tmills91 A Must Visit
Loved this hotel, has a small lodge type feel. Rooms were very big and the mini kitchens come in handy for chilling some vino or picking up snacks from your day wine tasting.
Excellent upgrade for Platinum guests as well as some passes to visit some very good boutique wineries. Check out Etude, you wont be sorry.
The kids can have a great time year round with a heated pool and hot tub that stays open late.
February 3, 2012
Rated 5 out of 5 by TWPup Great!
This is a wonderful property. We took full advantage of many of it's attributes (valet parking, hot tub, gym, bocce ball court). It's so close to Oxbow Market and Wal Mart, what a convenience! I was a little surprised that our room wasn't upgraded with our SPG status, but the traditional room was totally fine, it's hard to complain. There's only one elliptical machine in the gym...please get another one...we have bad knees (doesn't everybody)? I agree with other reviewers...valet staff is stellar, just call down 10 minutes before you need your car and you're set!
January 26, 2012
Rated 2 out of 5 housekeeping leaves MUCH to be desired
the location was ok, room was nice, food was good...but housekeeping was terrible. spent three days and had our room cleaned only once....even though we made multiple calls asking for assistance. eventually had to roam the halls looking for a cart to get towels.
Not what we expected when we embarked on a family christmas with our son who just returned form the army.
January 20, 2012
Rated 2 out of 5 by CA12 A Very Disappointing Westin
My stay at the Westin Verasa was one of the worst hotel experiences that I have had in a long time. I travel a lot for work, vacation, etc. and am SPG gold and this hotel was just not as good as it should be. The front desk staff was over-worked and rushed us through the check-in process without providing breakfast vouchers (more on that later). Our room was large and clean, but overlooked a giant AC unit and the busy main road at the front of the hotel. The gym had terrible machines, most of which were not working properly, nor was the water dispenser. The free wine tasting and food event was pitiful compared to what other hotels do in Napa. The most infuriating experience came when we tried to use breakfast vouchers at the hotel restaurant the next morning. Since they didn't provide the vouchers at check-in, it then became an issue when they claimed that the room was only booked for 1 person and, thus, one voucher. I had to leave my meal in the middle of it to discuss this with the hotel manager. The person at the front desk listen to my woes, gave no indication of sympathy or helpfulness even though I am SPG gold and the manager never showed to speak to me face-to-face! The front desk employee returned giving me a second voucher, but only after saying that they "never" do this and that I should not expect this to ever happen again! How rude! Overall, I really did not like this hotel and it appears to be poorly managed. I realize that it's a low-bar for larger hotels in Napa, as there aren't many, nonetheless, I expect more out of Westins. I'd never stay at this hotel again.
January 18, 2012
Rated 5 out of 5 by awef123 Friendly staff, clean rooms
The man at the front desk was especially friendly and helpful. Upgraded to a spacious, clean room - couldn't ask for more.
January 10, 2012
Rated 3 out of 5 by Linda45 Great facility--poor housekeeping
The Westin Verasa is a well appointed hotel with a great location and beautiful building. Frontdesk staff were very helpful & welcoming. The valets were extremely courteous. Unfortunately, on both stays (July & Dec 2011) the housekeeping was lacking. The first stay the same room service tray remained for two days. The second stay, I returned to the room and it still was not cleaned at 3:30 PM and in the end got new towels and not enough. Not sure if the housekeeping mgmt or low staffing, but not the usual Westin standard.
January 2, 2012
Rated 4 out of 5 by Dan95126 A few things keep this from being a perfect hotel experience
We've stayed at this resort several times and overall always enjoy it. Great location and always fun to see some of the dogs guests bring. Staff is friendly. The 2 things that keep this from a perfect hotel experience. There are never enough valets to get your car. No matter when we have gone out for the day we need to plan on 10-20 minutes for the valets to get through the line of cars leaving and arriving. It would be great to be able to call down 10 minutes ahead and know your car would be ready, but I'm not sure they have room in their traffic circle to accomodate that.
Second issue is the breakfast at the restaurant. The chef seems to think spicy peppers is what sets them apart and they serve the cereals with teaspoons (and I had had to ask to get that). And even worse, they automatically add the tip to the bill for any size party. That is just wrong in principle AND it forces me to pay high California sales takes on the tip amount (another 1-2% to the total bill which doesn't go to the staff). I normally tip 20% or more for good service and I really support wait staff even when the management has not put enough staff on to really service well. But it should always be my choice, not the managers. (if guests are too cheap to tip for breakfast, add another dollar to the price of each entree and pay your wait staff a bit more to make up the difference)
Third issue is related to the nickel and diming. I hate showing up to a grand resort and having the first experience be the front desk telling me there is a resort fee (apparently my room rate doesn't cover the costs of the pool and bocce ball court). Raise your rates to what it costs to provide your basic amenities. Feel free to charge me $15 a day for parking. But resort fees make the property feel like its run by used car salesmen-Oh, you wanted air in those tires, that's 25 cents).
That said, overall this is an exceptional place to stay in the Napa area. We love it, and just wish they'd focus a little more on making it a delightful luxury experience vs nickel and diming like a discount airline.
January 2, 2012
Rated 1 out of 5 by Misch1 Poor Service
Visited Napa for three days of golf and wine. Arrived at the hotel and waited 2 hrs for the room that was only needing a Duvet cover. After 2 hrs, asked them again whn the room would be ready and they just gave us a completely different room. The entire lobby was full of new visitors going through the same thing.
Maid service made the bed but did nothing else. Same coffee mugs, towels on the floor of the bathroom and waters not stocked is how you should expect to come back to the room after your day out. I explained to the manager at the time what had happened and he said he would take care of it.
The next day, the same thing happened. They offered point for the inconveniences but that is the last thing I would want. $200.00'per night to receive Motel 6 service is not really what I was expecting.
January 2, 2012
Rated 5 out of 5 by 3GGG We'll Be Back!
The staff were exceptionally friendly, especially the Doormen/Valet guys.
December 31, 2011
Rated 3 out of 5 by tshissler Great hotel, poor service
My wife and I stayed at the Westin for four nights. We really liked our room and the location of the hotel. Our room was very well kept and clean. The televisions were a bit small, but not a big deal. The parking attendants and bell hops were wonderful. We liked everything about this hotel. However, their concierge service sucked. We started calling them more than two months in advance to assist us with dinner reservations. Whenever I would talk with someone, they would take my name and information, tell me that they are working on my request, and that they would get back with me. However, they never did. I called four different times and spoke with four different people, and never once received a return phone call. Four different times, I was promised an e-mail of recommended activities in the area, and never received anything. Once we arrived we never saw anyone at the concierge desk. While we were staying at the hotel, we called the concierge on two separate occasions for help with massage appointments, and were told both times that the concierge would have to get back with us. My wife and I wonder if they really have a concierge service.
December 21, 2011
Rated 3 out of 5 by Premium Need to work on the details
The overall experience was good. There are just a few suggestions that pop up on a few reviews that seem to be a trends.
SPG status recognition (At desk only asked how I wanted my Platinum gift)
No thank you for being a platinum member, offer of a room upgrade, explanation of Platinum perks at hotel IE discount on food etc.
I do want to recognize the valet staff. They explained the hotel perks that the front desk did not. IE the shuttle car to downtown etc. and they were all prompt a friendly.
It takes everyone to make a 5+ star not just the rating.
December 19, 2011
Rated 3 out of 5 by Longrunner Good location, below average experience
My wife and I stayed at this hotel immediately following the Thanksgiving holiday. The hotel was sparsely occupied, and we were given a room facing the front of the hotel, across from the Napa Wine Train station. Little did we know that a room facing the rear would have been the right choice. Aside from mild train noise, Napa is finishing a major flood control project near the station, and construction noise started promptly at 7AM. The hotel grounds crew also started up with a large leaf-blower at 7:15, all but ensuring that we were awake for good. Hotel is in a great location near downtown Napa and Oxbow market, but needs an upgrade on its service professionalism and amenities to justify the price.
December 18, 2011
Rated 5 out of 5 by Ognjen Great service
We came to celebrate our daughters 9th bday and wanted to have a nice dinner and an easy 1 night stay. Jennifer K. at the front desk upgraded us to a suite which is was just wonderful. She felt like we needed to have more space given that there was 4 of us there ie my wife, our 2 daugthers and myself. She did that without me asking for it at all. This is what I call great service ie the hotel recognizing the need without being asked. It doesnt happen often at many places where I stay. The hotel is very nice, in a good location, with a huge hot tub which my kids loved. Overall, great stay, great service. Highly recommended.
December 9, 2011
Rated 5 out of 5 by rufus Great Staff
Our experience at your hotel was great, from the doorman, check in, concierge. Room was terrific, wine tasting in lobby. I wish I had gotten his name but one of your doormen deserves a big Thank You, what a gentleman. We will come back and have already recommended you to others.
December 9, 2011
Rated 5 out of 5 by MaxB Excellent facilities
This is a great place to stay. Clean, modern hotel. Great place to take your dog. Helpful staff.
December 8, 2011