Rated 4 out of 5 by AWu888 Solid hotel in Napa....
The hotel rooms and facilities are clean and well furnished (exception being hallway carpets showing more excessive wear). Its basically a solid Cat 5 hotel but a bit pricier than might be expected. The breakfast was above average, pool looked nice, rooms fairly spacious and equipped. Overall, the people were nice and efficient. Small hiccups here and there where keys were deactivated a day early, wakeup call failed, no upgrade give initially and discounted resort fee not explained, Green coupon not slipped under door. I suppose if staying in the Napa area, this would still be the go to hotel...otherwise there are decent hotels in SF as well to choose from.
November 11, 2014
Rated 4 out of 5 by Dan95126 A few things keep this from being a perfect hotel experience
We've stayed at this resort several times and overall always enjoy it. Great location and always fun to see some of the dogs guests bring. Staff is friendly. The 2 things that keep this from a perfect hotel experience. There are never enough valets to get your car. No matter when we have gone out for the day we need to plan on 10-20 minutes for the valets to get through the line of cars leaving and arriving. It would be great to be able to call down 10 minutes ahead and know your car would be ready, but I'm not sure they have room in their traffic circle to accomodate that.
Second issue is the breakfast at the restaurant. The chef seems to think spicy peppers is what sets them apart and they serve the cereals with teaspoons (and I had had to ask to get that). And even worse, they automatically add the tip to the bill for any size party. That is just wrong in principle AND it forces me to pay high California sales takes on the tip amount (another 1-2% to the total bill which doesn't go to the staff). I normally tip 20% or more for good service and I really support wait staff even when the management has not put enough staff on to really service well. But it should always be my choice, not the managers. (if guests are too cheap to tip for breakfast, add another dollar to the price of each entree and pay your wait staff a bit more to make up the difference)
Third issue is related to the nickel and diming. I hate showing up to a grand resort and having the first experience be the front desk telling me there is a resort fee (apparently my room rate doesn't cover the costs of the pool and bocce ball court). Raise your rates to what it costs to provide your basic amenities. Feel free to charge me $15 a day for parking. But resort fees make the property feel like its run by used car salesmen-Oh, you wanted air in those tires, that's 25 cents).
That said, overall this is an exceptional place to stay in the Napa area. We love it, and just wish they'd focus a little more on making it a delightful luxury experience vs nickel and diming like a discount airline.
January 2, 2012
Rated 4 out of 5 by Deb317 Great location and generous room sizes
The kitchen in our 2 bed/2bath unit was not complete. You have a full size stove with oven, and 2 small skillets, a small pot. Nothing to use if you wanted to use the oven or even reheat a left over.
No paper towels, a hand towel, or even dish soap for the kitchen. I would think it should be there automatically.
November 21, 2014
Rated 5 out of 5 by Sharonm244 Amazing Hotel
The Westin is a perfect hotel in Napa. The location is ideal - blocks from the Oxbow Market and easy to get to all the wineries and restaurants. Such relaxing and beautiful accommodations with the perfect Heavenly bed and many amenities. Above all, the staff went out of their way to make our stay perfect - from the early check-in, the surprise room upgrade for our honeymoon to the champagne, chocolates and signed card from staff members. The staff made our honeymoon stay at the Westin memorable. We felt so special!!!
November 16, 2014
Rated 5 out of 5 by SLee88 Napa Gem
Excellent location in Napa, friendliness staff all around and very helpful if you need any sugeestion (dining, leisure driving/walking and vineyard) during your stay. More noticeable, you get a luxury feeling in this property.
November 18, 2014
Rated 5 out of 5 by DesigneronLocation2014 Great service, rooms are comfortable, needs papertowels in kitchen area for coffee and clean up is my only "what's missing" comment.
Excellent. Pool area was nice, clean with excellent service.
The casual dining restaurant was easy for someone traveling alone.
I had a driving route tip that got me to my destination very quickly, as it was a work day for me and was very appreciated to get there on time and miss traffic..
August 11, 2014
Rated 1 out of 5 by Paulie33 lack of support
I contacted this hotel 2 weeks before my stay after I heard about the earthquake in Napa. I was told that 10 rooms were available (out of the 180). the Westin would not confirm whether they would have a room (2 reserved) for me. I asked why they did not reach out to me, and was told that I was too far down the list.
I was sent an email with a listing of hotels in Napa, and told that I should pursue an alternate place for lodging.
My past experience is that when a hotel cannot make good on a reservation, that THEY attempt to arrange alternate accommodations for the guest. This should be standard service at a WESTIN!
I was left to fend for myself at the last minute.
This is not the kind of service that I have come to expect from being a lifetime Platinum SPG member (where I stay between 40 and 50 nights/yr).
September 25, 2014
Rated 2 out of 5 by Bob24 Bob
Stayed night of 3/16/2012. When we prepared to leave our room, the door would not lock. As a matter of fact, you could lock the dead bolt and still open the door from the outside with no key. Management (Miguel) came up within 15 minutes and stayed by our door until a repairman could arrive, thus allowing us to leave for dinner.
Room air conditioner kept resetting itself to 70 degrees during the night, so room overheated regularly, interrupting sleep.
Our room, 2063, (don't get it) is noisy at night from the elevator and maintenance rolling a cart across the ceiling floor above during normal sleeping hours.
March 17, 2012