Rated 3 out of 5 by Randy66 Not a Resort
For the SPG points used I was dissatified with the accomodations. My room was like any other Westin Hotel room not a "Time share type condo"; not even a refrigerator in the room, needed to use the Hotel staff refrigerator to store my Insulin. Very loud music below my room in a meeting room until 11:00 P.M. Wait staff were very good.
February 28, 2013
Rated 5 out of 5 by MT2013 Wonderful time!
We stayed for three nights - two without children and one with. They upgraded our room and had a bottle of champagne and signed note from the staff congratulating us on our anniversary. We were so impressed! Its walking distance to Ox Bow market which we and the children loved! Amazing food! We woke up every morning and went to Model Bakery for breakfast which is heaven! The pool was warm enough to swim in even in February. We are already looking forward to going back.
February 27, 2013
Rated 5 out of 5 by Action Great customer service
The hotel staff went out of their way to make sure our stay was hassle free. One unexpected nice touch was the comp water in the room each day. Most hotels drop a bottle at the begining of the stay and forget about you the rest of your stay.
February 25, 2013
Rated 4 out of 5 by Dave01 Great staff
Very nice hotel great staff our luggage was 3days late arriving and the hotel helped us with the basics that we needed which was greatly appreciated
February 22, 2013
Rated 5 out of 5 by rabbit SERVICE
The service was excellent from the front desk to the resturants and parking.
the location just right.
February 20, 2013
Rated 4 out of 5 by mom60 Nice resort
Went for my mom's 60th birthday with my two sisters and had one of the best memorable weekends ever...
February 19, 2013
Rated 5 out of 5 by Suzi12 Great location
Great location to the new revitalized Downtown Napa Waterfront. Within walking distance to shopping and excellent restuarants. We had the 2B/2B corner suite and it was great for 2 couples sharing the unit. If afforded privacy yet had common areas for enjoying a glass of wine and conversation. Also, the deck overlooking the river was a real plus. Very tranquil and wonderful setting.
February 19, 2013
Rated 5 out of 5 by AlwaysOnTheRoad Couldn't be better...
The weekend couldn't have been better. Was upgraded to a 1 bedroom premium suite which was absolutely amazing. Staff was attentive and caring, and was on point the entire weekend. The location was great, and allowed for walking into downtown Napa, or quick drives to some of the more remote wineries.
Will definitely be back for another long weekend.
February 19, 2013
Rated 5 out of 5 by BurgPDX My Error - They resolved!
I want to thank the Westin staff for going above and beyond. I screwed up on the reservation and booked March instead of February, oh did I mention it was Valentine's weekend and President's weekend. They were over booked for the weekend when we arrived on Thursday, they checked us in for Thursday and said we will check back and give you a room as they come available (hopefully they do). Not 5 minutes are getting to our room they had Friday night available, and Friday afternoon they called while we were out and about and said we have Saturday for you! Wow, just an amazing staff to help us in our time of need. I was very thankful, this was my first Valentine's day married and this very easily could have been a bad situation. My wife thought it was hilarious (thankfully, although I am not in-charge of hotel bookings anymore) and the staff was wonderful and always helpful.
February 18, 2013
Rated 4 out of 5 by Jazzhou Spacious suite-room for family
The suite is spacious and well arranged. The two-bedroom suite has three full baths, which is truly a luxury. A comfortable place to wind down in Napa Valley with family and friends.
February 18, 2013
Rated 4 out of 5 by Rolllsk22 Westin Napa
Hotel is good. The restaurant is good not great as advertised. Also, small portions, expensive and a mandatory 18% gratuity added for all restaurant and bar services. Don't like that choice being made for me. The Oxbow market is a short walk down the street. We will go there for breakfast, lunch or dinner next time. Great choices to eat there and save the forced 18% service charge.
February 18, 2013
Rated 4 out of 5 by Cole Napa Westin
Hotel was ok,valet staff rude,curtains in bedroom broken otherwise a typical westin room,bed comfortable as usual.
February 16, 2013
Rated 4 out of 5 by redforme beautiful facility, inconsistent service, $2.79 coffee?
Rooms are beautiful and comfortable, except for outside valet area. Noisy!
Free coffee only for gold and platinum? $20/day fee for exactly what? Not everyone parks a car, and for that, one would expect a better gym or at least another elliptical.
February 15, 2013
Rated 5 out of 5 by Jagracer2 Beautiful Hotel in Napa!
The Hotel was new and wonderful. The staff are courteous, friendly and very attentive. The room suite I was in was very well done and spacious. Very nice hotel all around!
February 11, 2013
Rated 5 out of 5 by BRFoster Napa Retreat
Fabulous hotel, room was amazing and service exceptional!
February 11, 2013
Rated 4 out of 5 by Muels Napa Trip
Great location, staff and amenities! Would recommend highly!
February 11, 2013
Rated 5 out of 5 by mikey33 Fantastic Hotel
Great Room. Staff very friendly and attentive.
Great fitness center but they need to add more ellipticals.
February 5, 2013
Rated 5 out of 5 by Lucky1 Excellent location
This hotel is all one would be asking for in Napa. Easy access, surrounded by good eating places and free shuttle services to downtown Napa.The staff are very attentive and friendly. Would definitely stay in this hotel next time I'm in Napa.
Cons: mandatory $20 amenity fee despite of not using any amenities.
February 3, 2013
Rated 5 out of 5 by jljl This hotel has multiple reasons to stay
Attentive staff, very nice facilities, spacious room, very well located ( in walking distance of downtown Napa and Oxbow market)
January 30, 2013
Rated 4 out of 5 by m324 Staff needs more training
This is a beautiful hotel. It has potential to be fantastic but lacking skilled people. Needs better management.
January 29, 2013
Rated 2 out of 5 by Stephanie517 Needs Improvent
Our room was a lot smaller than expected, I thought a mini kitchen was available for all their guest rooms however I did not have one in my room. The wi-fi was extremely slow, it was faster for me to access my emails through my 3G cell photo data plan. My bathroom was not properly clean, I had previous hair from past guests on the floor.
January 29, 2013
Rated 5 out of 5 by AES123 Best in Napa
I was blown away by the friendliness and professionalism of the staff. SPG beats any other of the major Hotel chains, and this Hotel is best in class in my book.
January 28, 2013
Rated 4 out of 5 by Cheryl40 Great hotel
I would stay at the Westin again. It was reasonable priced. It's a beautiful hotel. It's with in walking distance to downtown, the wine train and many restaurants. I especially liked that they had a running program and took advantage of a 3 mile run with one of the staff members. All hotels should have a program like that. Carol Ann at the Gloria Curry spa was also fanastic. The one negative is that there is no refridgerator in the room. Other than that it was a fantastic hotel
January 27, 2013
Rated 5 out of 5 by MXglobe Consistantly good and great
The front desk Dustin and concierge ate extremely helpful and knowledgable about the hotel as well as napa valley. Bellman service is attentively and very helpful. Not much comments about the bar service, we had some small trouble to get seated - but sp much to choose in the area.
The location and hardware of the hotel is superb.
January 24, 2013
Rated 4 out of 5 by Peter3 Nice Hotel in Napa
This was a great hotel to stay at for the long MLK weekend, for me and my fiancee. The room was spacious and luxurious, and within walking distance to Oxbow market. The valet parking was also a nice touch! Only downside about this hotel is that it is not in downtown (where most of the dining and hanging out spots are), but it is within walking distance. Also, the gym was smaller than what I was expecting, and there is no separate spa for massages.
January 23, 2013
Rated 4 out of 5 by LindaCPA Beautiful Hotel - Our room not so great
Hotel is beautiful and so close to many activities that don't necessarily require driving. This time our room was not so good due to being located right over the main HVAC units and the trash dumpsters. View from the balcony was the dumpsters and 6am wake up call came from the trash company. We have stayed here in the past and have had a lovely stay. This room just didn't have the luxury that we have had in the past. The property is beautiful, however.
January 22, 2013
Rated 4 out of 5 by AS22 Some ups, some downs.
There were some great things about this hotel and some not so great. First off, the staff was very good, especially Dustin who checked us in. He was nice enough to show us 2 room options. Unfortunately, there seems to be an ant problem in kitchens; people probably leaving food out. So some of the rooms smell like bug repellent. Dustin was very kind to upgrade us to a room that didn't smell. The hotel is nice and the main areas are pleasant. It is not as close to town as we thought; however is right next door to the Oxbow Market which is wonderful. The hotel is dog friendly and were very welcoming about our dog so that is a definite plus- good dog areas out back to walk and a designated poo can at the far corner. (ps- Dog owners..please pick up for all our sakes.) The rooms were clean but could use a few more personal touches, they are a bit corporate feeling. Overall, the hotel is a bit corporate; but they probably cater more to groups and conventions. The bed was clean and nice and aside from the fore mentioned ant issue in the kitchen, it was fine. I did request that the maids not spray any raid, as it gives me a headache. They did abide and used a natural cleaner. Exterminators have a gel that ants will eat and therefore no spraying is necessary. One last improvement would be that they need to replace the wallpaper in the halls. The cleaning staff must run the carts into them so they are all scratched up, unfortunately it's a real eyesore and brings the overall appearance down. Also, might suggest that the cleaning staff push their carts into the room they are cleaning like at high end hotels so you don't see the carts in the halls.
January 19, 2013
Rated 4 out of 5 by WWL1 No Late Checkout
On a whim, our family decided to go to Napa for the weekend. This was our first time at the Verasa. The facilities in the two-bedroom premium suite were very nice.
I woke up late and requested late checkout. The hotel was barely occupied but the staff person took an extraordinarily long time before finally agreeing to give us until 1:00 PM to checkout.
I know late checkout is subject to availability but when it is so obvious that the hotel is not full, please give a Platinum SPG member a break.
January 16, 2013
Rated 5 out of 5 by Scottb64 Trouble
My stay was awesome as usual. One thing that did happen was while I was having dinner at the bar another patron had too much to drink BEFORE he arrived. The bartender, doing his job, asked if the guy was OK. At that point the guy started screaming at the bartender. He then put on his coat and walked into the kitchen. Evidently he knew the bar manager and that is why he was there. I just wanted to give some great praise to Garth. He handled himself well, better than I would have, and made sure all the rest of the customers were shielded from this guy who was not acting right at all. GODD JOB GARTH!
January 13, 2013
Rated 5 out of 5 by Rpena Very freindly hotel
Very nice hotel, I would totally recommend this hotel.
January 12, 2013