Rated 5 out of 5 by Mohd101 Very nice hotel
I stayed from 4th Jun 12 to 8th Jun 12, I really like the hotel, the location is close to the underground station and to many shops, very quiet location and helpful and friendly staff.
June 12, 2012
Rated 4 out of 5 by Gary11 RECOMMEND
The Hotel was first class and the staff was excellent. My recommendations would be:
1.) Upgrade food in the Club
2.) Offer the Main Breakfast Buffet as an option to Platnum Travelers
September 26, 2012
Rated 3 out of 5 by khawla this hotel has baf features
There wss no customer service at all with the staff no reception at all and some one took my shoes from my room and and they egnoring that and they don't career about it at all
February 9, 2013
Rated 5 out of 5 by NiWi2000 Beds are the best
The hotel was really perfect. The beds are really soft and comfortable! Breakfast had a lot of variety. Staff was supernice and helped me with all my questions! 5 stars!!
November 5, 2012
Rated 5 out of 5 by airpaulo Reception Staff is amazing!
All reception staff is very friendly and helpful, I used to be a hotel reception manager, so I always pay attention to this are particularly. They are amazing!
September 13, 2012
Rated 5 out of 5 by TXUS Best in Munich
I have stayed at many hotels in Munich. Westin is by farthe best, from great facilities (rooms, fitness, executive lounge) and attentive staff.
June 16, 2012
Rated 5 out of 5 by davidinottawa Very nice
The corner room on the 18th floor offered fantastic views, and was quite luxurious.
The detailing of the room was fantastic, from the incredible bathroom with rain shower, to the huge amount of storage space.
A great stay at the Westin in Munich.
Downsides (that don't have a *lot* to do with the hotel) :
- the price of breakfast was an insult. I paid it the first day, but the remaining days I walked 60 seconds to the market and paid a quarter of the cost.
- the location is very accessible to the UBahn, but can be awkward coming home from downtown late at night as it was often 3 trains to get back to the hotel. But still only 15 or 20 minutes.
August 27, 2012
Rated 4 out of 5 by bostongrun Great service and clean cosy room
I feel at home during my stay at Westin Grand. Room was cosy and warm. Thumbs up for the cleanliness and the room was well-maintained.
March 12, 2013
Rated 5 out of 5 by rrc1 Excellent hotel
The service and comfort was excellent. The staff took care of us very well - especially since we were a group of 20 people!
October 3, 2012
Rated 2 out of 5 by Olli Room smells like cesspool
As I arrived on the Westin Grand I had a smooth check-in and the room was ready for me at the 17th-floor. I opened up the room door and recognized that the window was open, very uncommon for a hotel. So I put all my belongings into the back of the room and opened up the door to the bathroom. A strong smell like foul stench comes to my nose which explains why the window was open. I also opened the glass door of the shower which was a big mistake: It smells like the sink is going directly into this room.
So I went down to mention that I'd like to change the room. The answer was: sorry no, we're completely booked. I replied that I have to go to the airport and pick another team member of the conference and I want to have a solution by my return to the hotel.
As I arrived 2 hours later a friendy receptionist told me that they were able to change the room.
Now the wired experience is about to tell: They asked me to call them when I've left the other (stinky) room, because they have to prepare it for the next guest.
So as a conclusion: They "solved" the problem with one guest by pushing it to the next guest (by a later arrival, where he couldn't complain anymore): Unbelievable!!!
May 23, 2013
Rated 4 out of 5 by Reem Convenient and Cordial
Service at the hotel is superb. The hotel location is great and there are good transportation options around it.
February 4, 2013
Rated 5 out of 5 by joe27 Wonderful Hotel
Stayed for five nights for Oktoberfest -
great location, facilities, staff, etc.
Highly recommend this hotel --
October 28, 2011
Rated 5 out of 5 by Greg81 Very nice every time
I've stayed at the Westin quite a few time now and am generally quite happy with the service, the rooms etc.
October 2, 2012
Rated 5 out of 5 by janster Excellent
Location and outside appearance is avarage, but hotel inside and particular people are great!
October 15, 2012
Rated 5 out of 5 by Sergio007 This hotel has great features
Service very open, kind and helpful. Great view from the room windows. Nice atmosphere
October 13, 2012
Rated 5 out of 5 by Musolino Excellent hotel although not in tourist center
Comfortable, clean, very good service and food. Metro station in walking distance.
November 21, 2012
Rated 4 out of 5 by SamW Oktoberfest base
Comfy beds, great breakfast and attentive staff. That's 3 out of 3 for us.
October 5, 2012
Rated 4 out of 5 by ika4 about spg
Nice hotel,you has to notify about your spg,and did not get an spg room.
January 17, 2013
Rated 5 out of 5 by Hansii Great Stay at WestIn Grand Munich
Great Hotel to stay in Munich, nothing to say, everything was perfect!!
September 18, 2012
Rated 5 out of 5 by mirche Great features, pleasant stay
The hotel has very nice features and the staff was very friendly.
January 23, 2013
Rated 5 out of 5 by Alexander It is an excellen Hotel to enjoy Munich, and do your business.
If you are in Munich, the Westin Grand is the BEST Place to stay.
August 18, 2012
Rated 5 out of 5 by DeutSina Rating
Westin Munich has a great location and
very helpful staff.!!
December 13, 2012
Rated 5 out of 5 by Kyde This hotel has friendly staff
Excellent and freindly staff.Best breakfast in Munich.
December 10, 2012
Rated 4 out of 5 by Schubi good experiences
I can highly recommend this hotel
January 7, 2013
Rated 5 out of 5 by RegM Christmas Vacation
Love this hotel. The staffs were very professional and nice. As a platinum, I was upgraded to a nice suite using my suite award. Very close to the train station. Not quite in the city center.
December 29, 2013
Rated 5 out of 5 by jmc1966 Customer Service Excellence in Bavaria
Thank you for a wonderful stay at your hotel in November. I was in Munich for a computer conference and selected The Westin over a number of other hotels. I was not disappointed and highly recommend your hotel to both business travelers and those on vacation. In advance of coming to Munich, I emailed your Concierge Staff and requested assistance booking tickets for myself and colleagues to attend a futbol match and concert. The staff went out of their way to assist and arranged the best seats for both events. I also used the hotel car service to facilitate travel to the Messe Convention Center. The driver was prompt and courteous. My hotel room was large and comfortable and the wake-up call feature worked flawlessly. I also enjoyed the breakfasts in the lobby restaurant. And the hotel is situated in a convenient location outside of the hustle and bustle of the City Center. It was enjoyable and convenient to walk to the nearby grocery store and nearby shops. It was also very easy to get a cab downstairs and the lobby staff were professional and extremely polite. Vielen Dank! I will choose to stay at this hotel whenever I return to Munich.
December 30, 2013
Rated 5 out of 5 by Explorer Simply a great hotel
This hotel is just amazing. Front Desk Staff is very friendly, helpful, kind and well trained! SPG recognition is perfect, before we got our upgraded room, we could take a look at the two different style room on the 16th and 17th floor (Modern and Bavarian room), so this short tour helped us on our way back to the reception to decide which type of room we would like to choose. We picked the unique Bavarian room. While the lady was finishing the check-in procedure with the keys, I could drink a refreshing grapefruit wellcome drink. At the end of the chek in we got a map and the lady kindly showed us where we are and what we should see if we want to take a walk nearby.
The room was unique in style, big and clean. The bed just fantastic, very comfortable. Nice and clean bathroom with tub and shower.
As we arrived by car, it is easy to park your car for free on the streets, might have to wait for 3-8 minutes for a free space for your car.
The fitness room is well equipped. The pool and spa area is the best!
The pool has something new, you can push buttons under the water to turn on waterfalls, whirls which push your body around in the water (good funny feeling), and also has a separated area for a kind of jacuzzi in the middle of the pool which also can be operated with buttons.
The sauna, steam bath and infra sauna just as great as they must be! Also has a separated resting area with sun beds. These beds are around the pool too, even you could take them out to the garden for sunbathing if weather is applecable. We had a great hot day and sunny wheather.
You can drink water with lemon or lime as you step out from the sauna area to replace the liquids you have lost there.
The breakfast is also great, the environment is very nice and relaxing, the area has a glass pyramid roof and when the sun shines an automatic system pull up the sunshades.
The food is tasty, there is a wide selection of bread, cheese, cold-cut, sausages, beans, fruits, salmon, yoghurt, eggs...etc.. The fresh cold fruit drinks are hmm greaaat!
We just had a fantastic time! If I will be in Munich again, definately would choose this hotel again!
Overall, this is a perfect hotel for leisure or businness stay! Everything you expect from a 5 star hotel, you get it all here! I higly recommend this great hotel!
September 13, 2012
Rated 3 out of 5 by PatCat Elevator Challenged
The room and lobby were beautiful but traveling between them was challanging at peak times. We waited many minutes in the morning for an elevator and then multiple elvators arrived too packed to accept more passengers.
The hotel could also use more dining options, particularly causual dining, as the area does not offer much. The hotel dining was quite a bit more expensive than comparable local dining and yet swamped by the relatively captive audience making service very slow.
We never got into the spa because our cards didn't work and no one answered the buzzer the one time we tried. We didn't want to try again and risk standing around in our robes again.
May 20, 2013
Rated 3 out of 5 by Jeany83 This hotel needs a restauration
We stay at the Hotel every week, and experience the same inconveniences.
1. Bathroom: Shower doors are not really dense, so that the bathroom is alway flooded
2. Often thinks are missing in the room: This week no shampoo, last week no hair dryer, ....
3. Lounge at 22nd floor: Every week exactly the same Food. If you go there every week you can't stand it. Food is not replaced, so you will not get anything to eat when you come late.
4. In Room Dining: As the Prices are really high the protion should not be that small. And the Service fee is not adequate for a Hotel of this rate
November 15, 2013
Rated 5 out of 5 by AlexBoss I liked this hotel because
Westin Grand is located in quiet area but not far from the downtown. The staff at the reception is very friendly and helpful. I liked to stay in the Club Room and my advise is to choose Club because of the great panoramic view and Club Lounge access. Arabella Spa is wonderful and the swimming pool is amazing including jacuzzi and water flows. In addition to that I liked extra service - Late Check out on Sunday (at 3 p.m.) - it was very comfortable for my evening home flight.
December 9, 2013