Rated 5 out of 5 by rrc1 Excellent hotel
The service and comfort was excellent. The staff took care of us very well - especially since we were a group of 20 people!
October 3, 2012
Rated 4 out of 5 by Reem Convenient and Cordial
Service at the hotel is superb. The hotel location is great and there are good transportation options around it.
February 4, 2013
Rated 5 out of 5 by joe27 Wonderful Hotel
Stayed for five nights for Oktoberfest -
great location, facilities, staff, etc.
Highly recommend this hotel --
October 28, 2011
Rated 5 out of 5 by Greg81 Very nice every time
I've stayed at the Westin quite a few time now and am generally quite happy with the service, the rooms etc.
October 2, 2012
Rated 2 out of 5 by Olli Room smells like cesspool
As I arrived on the Westin Grand I had a smooth check-in and the room was ready for me at the 17th-floor. I opened up the room door and recognized that the window was open, very uncommon for a hotel. So I put all my belongings into the back of the room and opened up the door to the bathroom. A strong smell like foul stench comes to my nose which explains why the window was open. I also opened the glass door of the shower which was a big mistake: It smells like the sink is going directly into this room.
So I went down to mention that I'd like to change the room. The answer was: sorry no, we're completely booked. I replied that I have to go to the airport and pick another team member of the conference and I want to have a solution by my return to the hotel.
As I arrived 2 hours later a friendy receptionist told me that they were able to change the room.
Now the wired experience is about to tell: They asked me to call them when I've left the other (stinky) room, because they have to prepare it for the next guest.
So as a conclusion: They "solved" the problem with one guest by pushing it to the next guest (by a later arrival, where he couldn't complain anymore): Unbelievable!!!
May 23, 2013
Rated 5 out of 5 by janster Excellent
Location and outside appearance is avarage, but hotel inside and particular people are great!
October 15, 2012
Rated 5 out of 5 by Sergio007 This hotel has great features
Service very open, kind and helpful. Great view from the room windows. Nice atmosphere
October 13, 2012
Rated 5 out of 5 by Musolino Excellent hotel although not in tourist center
Comfortable, clean, very good service and food. Metro station in walking distance.
November 21, 2012
Rated 4 out of 5 by SamW Oktoberfest base
Comfy beds, great breakfast and attentive staff. That's 3 out of 3 for us.
October 5, 2012
Rated 4 out of 5 by ika4 about spg
Nice hotel,you has to notify about your spg,and did not get an spg room.
January 17, 2013
Rated 5 out of 5 by Hansii Great Stay at WestIn Grand Munich
Great Hotel to stay in Munich, nothing to say, everything was perfect!!
September 18, 2012
Rated 5 out of 5 by mirche Great features, pleasant stay
The hotel has very nice features and the staff was very friendly.
January 23, 2013
Rated 5 out of 5 by Alexander It is an excellen Hotel to enjoy Munich, and do your business.
If you are in Munich, the Westin Grand is the BEST Place to stay.
August 18, 2012
Rated 5 out of 5 by OPERATIONS75 THIS HOTEL IS AMAZING
THE HOTEL HAS FRIENDLY STAFF, ALWAYS THERE TO HELP YOU AND YOUR GUESTS, HAS A STRONG PERSONALITY
July 7, 2014
Rated 5 out of 5 by DeutSina Rating
Westin Munich has a great location and
very helpful staff.!!
December 13, 2012
Rated 5 out of 5 by Kyde This hotel has friendly staff
Excellent and freindly staff.Best breakfast in Munich.
December 10, 2012
Rated 4 out of 5 by Schubi good experiences
I can highly recommend this hotel
January 7, 2013
Rated 3 out of 5 by DIRK73 IS NOT BAD
THE MINI BAR WAS COMPLETE EMPTY....
July 7, 2014
Rated 4 out of 5 by hh23 Could be better
The only concern this time, I had was the room temperature will never drop below 25 degree. I tried to lower the temperature through the controls, but it wouldnot work, which affected my sleep.
July 4, 2014
Rated 5 out of 5 by Explorer Simply a great hotel
This hotel is just amazing. Front Desk Staff is very friendly, helpful, kind and well trained! SPG recognition is perfect, before we got our upgraded room, we could take a look at the two different style room on the 16th and 17th floor (Modern and Bavarian room), so this short tour helped us on our way back to the reception to decide which type of room we would like to choose. We picked the unique Bavarian room. While the lady was finishing the check-in procedure with the keys, I could drink a refreshing grapefruit wellcome drink. At the end of the chek in we got a map and the lady kindly showed us where we are and what we should see if we want to take a walk nearby.
The room was unique in style, big and clean. The bed just fantastic, very comfortable. Nice and clean bathroom with tub and shower.
As we arrived by car, it is easy to park your car for free on the streets, might have to wait for 3-8 minutes for a free space for your car.
The fitness room is well equipped. The pool and spa area is the best!
The pool has something new, you can push buttons under the water to turn on waterfalls, whirls which push your body around in the water (good funny feeling), and also has a separated area for a kind of jacuzzi in the middle of the pool which also can be operated with buttons.
The sauna, steam bath and infra sauna just as great as they must be! Also has a separated resting area with sun beds. These beds are around the pool too, even you could take them out to the garden for sunbathing if weather is applecable. We had a great hot day and sunny wheather.
You can drink water with lemon or lime as you step out from the sauna area to replace the liquids you have lost there.
The breakfast is also great, the environment is very nice and relaxing, the area has a glass pyramid roof and when the sun shines an automatic system pull up the sunshades.
The food is tasty, there is a wide selection of bread, cheese, cold-cut, sausages, beans, fruits, salmon, yoghurt, eggs...etc.. The fresh cold fruit drinks are hmm greaaat!
We just had a fantastic time! If I will be in Munich again, definately would choose this hotel again!
Overall, this is a perfect hotel for leisure or businness stay! Everything you expect from a 5 star hotel, you get it all here! I higly recommend this great hotel!
September 13, 2012
Rated 3 out of 5 by PatCat Elevator Challenged
The room and lobby were beautiful but traveling between them was challanging at peak times. We waited many minutes in the morning for an elevator and then multiple elvators arrived too packed to accept more passengers.
The hotel could also use more dining options, particularly causual dining, as the area does not offer much. The hotel dining was quite a bit more expensive than comparable local dining and yet swamped by the relatively captive audience making service very slow.
We never got into the spa because our cards didn't work and no one answered the buzzer the one time we tried. We didn't want to try again and risk standing around in our robes again.
May 20, 2013
Rated 5 out of 5 by zug8888 Very good place to stay for business and leisure
The hotel is very good for different purposes. Very friendly and helpful staff. Well located with access to public transport.
June 26, 2014
Rated 5 out of 5 by Uvaldekid Best Westin Ever
We really love this hotel when we are in Munich. The location is a little outside of the main part of Munich, but it is one black from all sorts of transportation. Also, there is a ReWe store, an Apoteke and other things just down the block.
June 21, 2014
Rated 5 out of 5 by CPJM63 Attending meeting and staying
The hotel, although away from the centre, is close to the underground station.
I could not praise the staff enough - Raphael / Phillip at the front desk went beyond the call of duty in facilitating me. When i ran into problems with my bill, Phillip was professional, organised and extremely helpful.
I forgot my universal plug charger - and was provided with one. The bar staff are excellent - attentive and helpful without being intrusive.
The room was spotless and had all the facilities I needed. Some of the TV channels do not work - but I did not spend must time looking at TV so did not report it.
The breakfasts are excellent - if I wanted poached eggs, I received poached eggs just the way I wanted them.
OVERALL - EXCELLENT !
May 11, 2014
Rated 5 out of 5 by JH10 Comfortable
Easy access to subway for quick access to Marienplatz and city center. Very clean hotel, professional staff. Internet access should be included.
June 23, 2014
Rated 4 out of 5 by Silki We were dissapointed
It was my birthday and we want to stay at munich at this special day.
It was our second time at the westin grand. The first stay was very nice. But our second time the room wasn´t very clean and my birthday breakfast was an dissapointment. Cheese, fresh fruits and another things were empty and not re filled. Also the staff was not very intent. It´s a pity but this was our last stay at the westin grand.
June 4, 2014
Rated 4 out of 5 by Ladybird89 Room facilities
The room was too small and the pillows were not comfortable at all. In the bathroom i would provide more toileteries and a trash bin
June 14, 2014
Rated 5 out of 5 by Pat91 Great Hotel
The hotel provides high quality bedrooms. The bathroom is great (nothing missing). The breakfast is very good with a lot of choices. Stuff is always pleasant.
June 13, 2014
Rated 3 out of 5 by unverden T had many problems
The room was very cold. the heating system was not enough to warm up the room. And the housekeeping and service-maintanance couldn't solve the heating problem for three days. One day our room was not cleaned. The reason was a chain of mistakes starting at reception desk (check in procedure) ending at room service. There is a lack of communication between the departmants of the hotel.
During check-out some beverages are charged from the minibar which we didn't have and they charged breakfast cost although the room rates was including breakfast. And we made them cancelled. And the reception and room service people do not agree with you and beleive you if you cannot show the evidence. I totally dissapointed.
January 20, 2013
Rated 3 out of 5 by Jeany83 This hotel needs a restauration
We stay at the Hotel every week, and experience the same inconveniences.
1. Bathroom: Shower doors are not really dense, so that the bathroom is alway flooded
2. Often thinks are missing in the room: This week no shampoo, last week no hair dryer, ....
3. Lounge at 22nd floor: Every week exactly the same Food. If you go there every week you can't stand it. Food is not replaced, so you will not get anything to eat when you come late.
4. In Room Dining: As the Prices are really high the protion should not be that small. And the Service fee is not adequate for a Hotel of this rate
November 15, 2013