Rated 4.3 out of 5 by 147
reviewers.
Rated 4 out of 5 by Homer014 Hotel mit kleinen Schwächen
Leider waren durch die vielen Tagungen und Messen die Rezeption, die Fahrstühle und der Frühstücksraum etwas überfordert, teils lange Wartezeiten mussten wir in Kauf nehmen. In der recht teuren, engen Tiefgarage war alles zugeparkt, weil einige Gäste zwei Plätze belegten. Die teils älteren Einrichtungsgegenstände muss ich nicht erwähnen, die derzeitigen Renovierungsmassnahmen konnte man in der Garage gut erkennen, viele Parkplätze waren gesperrt, dort lagen Teppiche und Abfall. In der Lounge waren bereits fürhzeitig keine Snacks mehr verfügbar. Im Zimmer im 22 Stock waren die Erdbeeren auf dem Früchteteller schimmlig. Die Karte in der Bar ist kleiner geworden, einige unserer Lieblingsgetränke gab es nicht mehr. Ansonsten hat es uns ganz gut gefallen.
June 3, 2013
Rated 4 out of 5 Gehobene Mittelklasse mit kleinen Macken
Parkgebühren sind eindeutig zu hoch.
Man gewinnt den Eindruck, dass Nutzer mit prall gefüllten Brieftaschen hier eher die Zielgruppe ist, da diese nicht so sehr auf den Euro schauen.
Frühstücksbuffet ist super, aber eine eigene Kanne Kaffee am Tisch auf Wunsch des Gastes wird nicht zugelassen mit Hinweis auf die "Hausregeln"(?!)
P.S. Eine Berwertung durch Kunden, die durch Starwood editiert/bearbeitet werden darf ist niemals neutral!
June 16, 2013
Rated 2 out of 5 by Kanga08 Food Quality was very poor
We ordered room service and found the food quality to be very poor. We ordered a burger which was far worse than McDonalds on a bad day, a fruit basket (the fruit was some days old, and in 2 cases so bruised it was inedible. The fries were of a poor standard - and the salmon was ok, but the accompanying veretables were (seemingly) 2-3 days old, not fresh for the meal. Despite being hungry, we left more than half our meal - uneaten. There is no way there was any reasonable Executive suoervision in the kitchens, memus and purchasing nor inventory management. We wont be staying there again.
May 23, 2013
Rated 2 out of 5 by Olli Room smells like cesspool
As I arrived on the Westin Grand I had a smooth check-in and the room was ready for me at the 17th-floor. I opened up the room door and recognized that the window was open, very uncommon for a hotel. So I put all my belongings into the back of the room and opened up the door to the bathroom. A strong smell like foul stench comes to my nose which explains why the window was open. I also opened the glass door of the shower which was a big mistake: It smells like the sink is going directly into this room.
So I went down to mention that I'd like to change the room. The answer was: sorry no, we're completely booked. I replied that I have to go to the airport and pick another team member of the conference and I want to have a solution by my return to the hotel.
As I arrived 2 hours later a friendy receptionist told me that they were able to change the room.
Now the wired experience is about to tell: They asked me to call them when I've left the other (stinky) room, because they have to prepare it for the next guest.
So as a conclusion: They "solved" the problem with one guest by pushing it to the next guest (by a later arrival, where he couldn't complain anymore): Unbelievable!!!
May 23, 2013
Rated 5 out of 5 by gregor68 real 5 star great service
simply the best in munich.....
June 4, 2013
Rated 5 out of 5 by wdfz Besser geht kaum
Rundum zufriedener Aufenthalt, bei dem alles - von der Ankunft bis zur Abreise - gestimmt hat. Personal reagiert umgehend und gänzlich auf Anfragen und Wünsche.
June 3, 2013
Rated 3 out of 5 by atmnet Modern decor, remote location, service
Modern hotel located remotely from the city centre. Hotel primarily caters to large traveller groups not for solo business travellers or families. Hence SPG recognition was mediocore bascially 2 bottles of water and no room upgrade and offering same category room with view of the construction site of nearby hotel.
June 2, 2013
Rated 3 out of 5 by PatCat Elevator Challenged
The room and lobby were beautiful but traveling between them was challanging at peak times. We waited many minutes in the morning for an elevator and then multiple elvators arrived too packed to accept more passengers.
The hotel could also use more dining options, particularly causual dining, as the area does not offer much. The hotel dining was quite a bit more expensive than comparable local dining and yet swamped by the relatively captive audience making service very slow.
We never got into the spa because our cards didn't work and no one answered the buzzer the one time we tried. We didn't want to try again and risk standing around in our robes again.
May 20, 2013