Rated 4 out of 5 by BobboS Beware Extra fees
The room was first class and the breakfast was wonderful, but as a first time Starwoods Gold member, I was surprised to be charged 29 Euros for breakfast, 16 Euros per day for wi-fi in the room, and 6.50 Euros per day if I actually wanted to watch the flat screen TV. These fees are excessive! We stayed in eight hotels on our recent trip through Germany and Austria, and every one provided breakfast and wi-fi in the room rate. While we were at this Westin, the hotel website was offering a reasonable double room rate which included breakfast and wi-fi. I think Starwood guests should be treated in a better way.
September 7, 2014
Rated 5 out of 5 by hoss78 great stay!
very nice hotel with great service...
September 8, 2014
Rated 2 out of 5 by Ampm123 Disappointing experience
First of all, when I entered the room, there was rubbish left on the table and the floor.Second, my room was next to the staff room and every time they close the door, they slammed the door and It was very noisy. However, the breakfast was very nice.
August 29, 2014
Rated 2 out of 5 by Europe2014 Room for improvement
Disappointed SPG Gold membership was not recognized as room was booked through a friend even though I personally paid the bill.
Disappointed no privileges were offered so it's 'not every visit counts'.
Staff were indifferent and had a care less attitude.
Not the welcome or level of service expected from a Grand Westin.
August 25, 2014
Rated 1 out of 5 by 2300 Worst Westin - stay somehere else
We reached out to hotel management before our stay to encourage a nice vacation experience when taking 2 rooms for 4 nights. What a disappointment. No one at the Platinum check-in. No upgrade of our room type. Indifferent attitude of the front desk staff. The worst: young children playing nosily in the hallway late at night. We called security and they said "nothing we can do". We talked to the nanny (parents were not staying with the children) she said she could not control them. We asked for compensation at check out & were told "we will consider this & email you". The paid 1,000 Euros for one room and 46,000 pts for the other and rec'd some meger pts as goodwill.
By the way, rooms are small, bathroom very small. Shower is like a phone booth.
I doubt the manager will respond as we reached out before our visit, we tried to get more platinum recognition at check-in, and we made our displeasure known at check-out. What can they say now?
This property does not belong in the Starwoods group & offers nothing for Platinum members.
August 24, 2014
Rated 5 out of 5 by jechho Probably the best SPG hotel in Munich
During a weekend in October my partner and I stayed at both the Westin Grand, Le Meridien and Sheraton Westpark. The Westin Grand was in our opinion the best property in almost all aspects,
The location is a little out of the way, but the U-bahn is close and takes you downtown in minutes. Even when we stayed at the Le Meridien (next to the Hauptbahnhof) we felt that we had to take the U-Bahn to see most of the city, so staying at the Arabellapark did really not make any difference for us.
The suite we were upgraded to was lovely, with a fantastic bathroom. It felt very luxeriuous with Bvlgari products. And the room was quiet, something that is important to us. Nice welcome letter and chocolate in room, too.
Club lounge was wonderful, with a nice breakfast spread and great view of the city.
Any cons? Well, location is not great if you are travelling to/from the airport. Took almost 1 hour and included change of trains//U-Bahn. And food at the Paulaner was quite expensive for the quality (slightly below expectations).
Would return in a hearbeat.
October 26, 2011
Rated 5 out of 5 by Tanya130570 Fantastic customer service
My family stayed here for 2 nights recently and every aspect from the beer garden food/the hotel room/the friendliness of the staff was superb. I cannot find one area to criticise, and would readily recommend this hotel!
The breakfast staff were incredibly helpful as I was alone with 3 young children, and we had an amazing young waiter for dinner in the beer garden. All staff in the hotel went beyond what was required to make our stay as comfortable as possible.
July 19, 2014
Rated 4 out of 5 by Ayman Nice hotel in Munich
Lobby: Large lively reception area, check in at reception and executive lounge for executive club rooms
Guest room (Westin executive club room): modern design, average size for Europe
Bathroom: reasonable size
Executive lounge: breakfast very small with limited variety. However for early evening, the snacks are more of a dinner with very good quality food, which makes up for the limited breakfast.
Room service: personalized and good service
Breakfast: if in lounge then very limiting
Concierge: friendly and knowledgable
Location: Less than 10 mins by subway to city center
Facilities: haven't used..
August 29, 2012