Rated 5 out of 5 by Budjudy Great hotel.
Exceeded all our expectations, food and staff very helpful. Rooms spacious with beautiful views.
October 16, 2014
Rated 1 out of 5 by Maya12345 Poor service.
- no consistency in anything.
- very poor customer service.
- room had broken mini bar, no tea kettle, sink was blocked, towels were grey in color.
October 13, 2014
Rated 2 out of 5 by JSG1 Spread a Little Too Thin
October 2014: Overall good experience was marred by poor service and an absence of a doorman to assist with taxi service. Long lines of guests were sometimes unruly as people cut in line. The experience was made worse by the front desk staff who insisted there was a doorman but that he was parking a car. For 45 minutes? This happened twice during our stay. I expect more out of Westin and particularly an expensive Westin.
October 9, 2014
Rated 1 out of 5 by Dks20142014 Westin Munich
The staff service was poor. The receptionist was unfriendly and unhelpful as was the person in the fitness area. Clearly normal for the hotel staff.
October 10, 2014
Rated 4 out of 5 by Rol51 Everything ok
My Business friend an I had a Weekend stay for the openig of the Octoberfest 2014. Everything in the Hotel was ok, even the check out took not more time than 15 minutes.
September 22, 2014
Rated 4 out of 5 by Pat8888 Builder
Great experience great room
September 30, 2014
Rated 4 out of 5 by DrJun not bad
It was totally OK. Concierge staff, room and Westin Executive was so so. But in Front desk, there are some very nice staff. The nice gentleman who welcomed me during my check-in has Italian name and he was very professional. Hotel is now loosing the gorgeous so it's time to think about the renovation. Quality of Sleep was good.
September 24, 2014
Rated 5 out of 5 by jechho Probably the best SPG hotel in Munich
During a weekend in October my partner and I stayed at both the Westin Grand, Le Meridien and Sheraton Westpark. The Westin Grand was in our opinion the best property in almost all aspects,
The location is a little out of the way, but the U-bahn is close and takes you downtown in minutes. Even when we stayed at the Le Meridien (next to the Hauptbahnhof) we felt that we had to take the U-Bahn to see most of the city, so staying at the Arabellapark did really not make any difference for us.
The suite we were upgraded to was lovely, with a fantastic bathroom. It felt very luxeriuous with Bvlgari products. And the room was quiet, something that is important to us. Nice welcome letter and chocolate in room, too.
Club lounge was wonderful, with a nice breakfast spread and great view of the city.
Any cons? Well, location is not great if you are travelling to/from the airport. Took almost 1 hour and included change of trains//U-Bahn. And food at the Paulaner was quite expensive for the quality (slightly below expectations).
Would return in a hearbeat.
October 26, 2011