Rated 3 out of 5 by AxAn Nice Bavarian restaurant
Food is nice at the Bavarian restaurant and breakfast in the clubrooms is good with nice staff, but there is no club/lounge feeling with comfy seating and soft lights....the junior suite is not really a wholesome experience.
December 5, 2014
Rated 5 out of 5 by jechho Probably the best SPG hotel in Munich
During a weekend in October my partner and I stayed at both the Westin Grand, Le Meridien and Sheraton Westpark. The Westin Grand was in our opinion the best property in almost all aspects,
The location is a little out of the way, but the U-bahn is close and takes you downtown in minutes. Even when we stayed at the Le Meridien (next to the Hauptbahnhof) we felt that we had to take the U-Bahn to see most of the city, so staying at the Arabellapark did really not make any difference for us.
The suite we were upgraded to was lovely, with a fantastic bathroom. It felt very luxeriuous with Bvlgari products. And the room was quiet, something that is important to us. Nice welcome letter and chocolate in room, too.
Club lounge was wonderful, with a nice breakfast spread and great view of the city.
Any cons? Well, location is not great if you are travelling to/from the airport. Took almost 1 hour and included change of trains//U-Bahn. And food at the Paulaner was quite expensive for the quality (slightly below expectations).
Would return in a hearbeat.
October 26, 2011
Rated 4 out of 5 by Ayman Nice hotel in Munich
Lobby: Large lively reception area, check in at reception and executive lounge for executive club rooms
Guest room (Westin executive club room): modern design, average size for Europe
Bathroom: reasonable size
Executive lounge: breakfast very small with limited variety. However for early evening, the snacks are more of a dinner with very good quality food, which makes up for the limited breakfast.
Room service: personalized and good service
Breakfast: if in lounge then very limiting
Concierge: friendly and knowledgable
Location: Less than 10 mins by subway to city center
Facilities: haven't used..
August 29, 2012
Rated 5 out of 5 by Mike Westin Grand in Munich
Indeed a 'grand' hotel. High quality all the way around - lobby, bar, work-out room, clean, bedroom, bathroom and helpful staff. Highly recommend this hotel
November 13, 2014
Rated 4 out of 5 by DrJun not bad
It was totally OK. Concierge staff, room and Westin Executive was so so. But in Front desk, there are some very nice staff. The nice gentleman who welcomed me during my check-in has Italian name and he was very professional. Hotel is now loosing the gorgeous so it's time to think about the renovation. Quality of Sleep was good.
September 24, 2014
Rated 3 out of 5 by LAS2012 Poor costumer service
Arrived to the Hotel and for some reason my name was not on the guest list. While waiting for my meeting organizers to sort out the issue I requested at the front desk access to wireless email to get my reservation details. The staff would not allow me to use the internet for free and would only allow me to use it if I paid a 16 Euros fee in spite of my SPG gold status and internet already covered by my meeting..... Their answer was “sorry”. Obviously the staff at this hotel does not understand what costumer satisfaction means, it would have only cost them 16 Euros... I think this tells you a lot about the hotel. By the way, I am writing this on their wireless... for free...
March 9, 2012
Rated 4 out of 5 by Rol51 Everything ok
My Business friend an I had a Weekend stay for the openig of the Octoberfest 2014. Everything in the Hotel was ok, even the check out took not more time than 15 minutes.
September 22, 2014
Rated 5 out of 5 by Firechicken The hotel's rooms are amazing !
The entire hotel experience was excellent from check in to departure. The rooms were spacious, comfortable and quiet. The bathroom was spectacular especially with the waterfall shower head. The hotel made our stay that much more enjoyable knowing you were returning to a place offering home comfort type setting.
October 30, 2014