The Westin Langkawi Resort & Spa

  • Jalan Pantai Dato Syed Omar,
  • Kedah
  • Langkawi,
  • 07000
  • Malaysia
  • Map

Rooms & Rates

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  • For stays longer than 90 days, please call 866-539-3446.
  • You can only book 550 days in advance.
  • Please double-check your dates.
1 Room 1 Rooms , 1 Adult 1 Adults , 1 Child 0 Children
Rated 4.2 out of 5 by 322 reviewers.
Rated 4 out of 5 by Best food and customer service Almost at the end of a great family holiday with two very young boys. Westin had one of the best customer service I have ever experienced and I am a frequent traveller. Was checked in by a wonderful staff member named Faizul who was just so friendly and helpful. Even the restaurant staff exceeded my expectations And they would often come over and chat with my boys. One lovely lady at the Tide restaurant was constantly picking up the cutlery my kids were dropping on the floor with a smile. Really yummy cocktails too. Became a SPG member because of the quality of this hotel as this sets very high benchmark for other Starwood hotels. August 21, 2015
Rated 2 out of 5 by Disappointing Stay For A Special Clebration Choose to stay at Westin Langkawi after heard so many great things from many SPG platinum membership friends. Was looking forward to celebrate a perfect birthday staycation with my partner but ended up to be a disasterous stay. 1. Suite condition was not well maintained. -power port in the bed room fell off from the wall. -bath tub couldn't contain water. -bath room amenities isn't complete when we arrive in our room. -wall paper with water stains and signs of peeling. -cleanliness of the room is only where the eyes meet. We wanted to have coffee, so we move the coffee machine side ways to put water into the machine. To our horror, there was coffee stains and still coffee underneath it with ants infestation. -internet connection in room was just horrible. Kept dropping. And couldn't connect with our room number and password until 4:08pm after checking in. 2. Staff - listening skills and attentiveness was at unacceptable level for a cat 5 property. -one of the staff we spoke on the phone was rude. -informed many of the staff that we met near our room on some of the conditions in our room example our tub, coffee machine, ants, power port and others. Took hours before it was rectified. Bath tub wasn't even fix when we check out. 3. Services -not consistent at all. -no turn down services at all on our duration of stay. -staff isn't attentive on what is happening in public places. There was pee in the elavator and it stinks. Surprise no staff notice it until I inform one of the, at the lobby. -communications among staff. Had something planned at the breeze lounge but sadly it wasn't properly communicated and the surprise had turn into a not very surprise event. It wasn't a big deal but from what I've heard so far about Westin Langkawi, it's just kinda disappointing. The good 1. Desy and Bryan during check in. 2. Datuk from the recreation center. Sorry that I can't recall his name. 3. Annual at Breeze Lounge. 4. All the staff at Heavenly Spa. Maybe it is just me being difficult, or my expectation was set too high from all the recommendations by other SPG members. Totally not worth it in my opinion as most of the thinngs and services are just what the eyes could see. Front desk was exceptional and if all other staff were the same, things would turn out differently. Really disappointing for a special day for us. August 18, 2015
Rated 5 out of 5 by Relaxing Time First time here and enjoyed everything about this hotel The breakfast is exceptional and we booked a private dinner at Splash which was amazing Food was superb waiting and all staff terrific Will be back The bed was to die for once in there I didnt want to get out best sleep I have had in ages August 17, 2015
Rated 4 out of 5 by friendly staff and great facilities & food The service was great expert at the Breeze lounge ...it was slow and they mixed up orders ...maybe because they had poolside staff assisting due to the rain. July 21, 2015
Rated 2 out of 5 by Over rated The hotel is over rated, too expensive for what you offer and no value for money. June 29, 2015
Rated 5 out of 5 by This hotel is perfect Brilliant hotel. Clean and the beds are super comfortable. We stayed 4 nights the foods we had everyday was delicious service was fantastic. Our room was upgraded. My family and I was welcomed by Bryan. His team were super friendly and attentive. June 28, 2015
Rated 5 out of 5 by The Ultimate Experience I would advise to only book in Langkawi at the Westin. This hotel was exceptional and the service provided by all the staff and the managers was exceptional and I was made to feel like royalty! My thanks to all who made our stay so wonderful and next time I will only be staying here. Thank you for the upgrade. We had an amazing time! Our best wishes, Jason & Kim Cook June 26, 2015
Rated 5 out of 5 by relaxing We were 2 couples that stayed for a week's R&R. Met our purpose accurately. Breakfast was fantastic except for the weekend when it was reduced. Heavenly Spa could have been more affordable. June 23, 2015
  • 2015-08-26T07:56:27.661-05:00
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