Rated 5 out of 5 by Zein1982 it is a great hotel
good price for an excellent hotel, it made our vacation just perfect as a family, it is a safe place to go
April 13, 2014
Rated 4 out of 5 by CeeTee 5 Star Pampering
Location, absolutely best breakfasts, staff friendly & accommodating. Roti recipe given by chef who prepared banana roti for me daily. Wonderful staff delivered complimentary birthday cake to our room. Doors from foyers to room corridors in sombre colour. Check-in person told us to find our room after 15 hours travelling. We got lost & needed to find way back to reception. Duty manager very accommodating with upgrade. Hotel shopping almost non existent & tour desk hidden in shop. Recommend 50 metre pool show step edges in darker tile for safety. Lots of stairs in lovely landscaped grounds which may be a drawback, however If this not a problem for you, it would be my recommendation for the best place to stay on Langkawi. Hope this assists in making a delightful stay better.
April 5, 2014
Rated 5 out of 5 by Fsa01 2 Nights
Excellent hotel, amazing rooms
April 6, 2014
Rated 1 out of 5 by Bridget1115 Hotel with no compassion....
I wasn't feeling well when I arrived. When I was assigned the room, I check with my colleagues and found that I'm not near any of them or near the lobby. I explained to 3 of your staff abt my not feeling well, they checked and told me no rooms available. I even explained that most of my colleagues (total 21 pax) will only check in the following day, so if they could just change with any of my colleagues, again, they said, no rooms available, not even just 1 day. I walked the quiet and long corridor with your concerige staff to my room no. 1115, to my dismay it was right at the end. I was scared and crying and told your conceige staff to inform your front destk, but no one came to my assistance. It really spoilt my impression of the hotel group. Worst, I found out from my colleagues who checked in the next day, some of them were assigned block 2 and 3 with rooms nearer to lobby.
March 16, 2014
Rated 4 out of 5 by elron Facilities for elderly guests
There are many steps to climb and descend to get from the reception level of the hotel to the pool and the Tides restaurant. A handrail on one side of the steps would be useful to assist elderly people. We are both 75 years old and found it difficult. The steps have slightly different heights, even in the same flight, and my wife fell on the first day on the steps near the Tides restaurant.
March 31, 2014
Rated 3 out of 5 by MichelleMar2014 Very poor services (pool & room)
- Very poor service at the Splash bar, especially a very unfriendly and aggressive bar manager. You can wait for 20min and nobody comes to take your orders. Also they overbilled us but didn't rectify it. Instead we were told to get this rectified ourselves at the front desk.
- Very poor room cleaning service as well. We stayed a few nights at the hotel and needed to call front desk every single night to ask for towels, shampoos etc. as the cleaning staff hadn't replenished. Also on the day of check-in there were an open unfinished red wine bottle and two dirty wine glasses just in front of our room door. We needed to call and complain several times until they came and cleaned this up. Not really the best hygiene.
- As a SPG member, we were very disappointed about this experience, by far the poorest service among all Westins we've stayed at. Westin Langkawi strongly not to be recommended.
March 30, 2014
Rated 5 out of 5 by Jessica2904 This hotel has great view n facilities
enjoy the beach, sun shines and the breeze of the island. Good food and the staff is very kind and helpful.
March 31, 2014
Rated 1 out of 5 by Mikesmith902 Unsatisfactory experience all round
Check in (after 6 hours travel delay) experience was poor, with check in agent trying to insist that the booking excluded breakfast, and after 10 seconds of discussion, agreeing that the rate would include breakfast!
Breakfast quality and diversity poor.
Room cleanliness poor (hairs in the bathroom, and bed sheets)
General enthusiasm of staff not great (except for one trainee who went out of his way to provide good customer service)
Check out - was informed that my bill was automatically deducted from the credit card, even though I wanted to pay by cash, etc..
Expected better service quality from this resort
February 23, 2014