Rated 2 out of 5 by LangkawiHotel Below Expectation
The lobby is vy warm. The Seasonal Taste's Breakfast and Dinner is not value for money, doesn't taste good and quality is not up to standard. F&B is over priced in terms of taste, variety and quality. The Rock Pool for children is very dirty, floating of dirt particles can be seen. My son get rashes after swimming there. Additional of that, a lot of big ants seen crawling around the rock in the rock pool. This is dangerous for the children, as they might get bitten by the big ants. Overall it looks like a 5 star scenery with a 3 star service. I've stayed in a few other 4 star or 5 star hotel in Langkawi but this is the worst.
December 3, 2012
Rated 3 out of 5 by Tautvydas Externally beautiful,but internally not so much
1.There is no real sea beach:sea is shallow and dirty
2.Not enough sunbeds at the pools:all are occupied early in the morning for all day,even if nobody lays on them.Pools are nice themselves.
3.Food in dinner buffet is awesome.Few days after New Year party we were feeded by reprocessed remains of the party...
4.Never come there for new year!Musicians are training 2 days before it .So loud that our balcony windows and doors were buzzing and vibrating!It is real torture lasting two days!
5.Our sun umbrella was broken by wind and never repaired during our stay...
6.But rooms are clean and service is helpful
January 6, 2014
Rated 5 out of 5 by Andi0 THIS HOTEL IS PURE PARADISE
This hotel is absolute paradise. Location on the beach was perfect. The staff couldn't have been friendlier or more helpful. The food in all the resturants was wonderful especially breakfast. The spa was relaxing but found the massages in town were better but having the kids club helped. My boys thought that was the best time they had. Definately be visiting again. The Westin was better than expected and the website photos don't do it justice.
May 10, 2012
Rated 4 out of 5 by Johnsky Service
Room attendant Hamisah was lovely, room always clean and very quick to attend to our needs.
Also the pool was amazing and grounds were fantasic. Gardens were impeccably kept.
January 17, 2014
Rated 5 out of 5 by Ab2708 This hotel is a gateway paradise
Before embarking my holiday to langkawi, i have search throught all langkawi's hotel and was attracted to westin preview on their new refurbished superior double sized heavenly bed and shower. I like everything in white and thus decided to make the reservation. Upon our arrival, the pictures really lives up to the standard and we had a really good gateaway experiencing the paradise treatment by the friendly staff, love the outdoor dining at the poolside, enjoyed the quality of food of their breakfast selection and had a really relaxing moments at the breeze lounge. Superb! Definitely looking forward to another trip to westin.
January 20, 2013
Rated 5 out of 5 by WilsonZ Very nice hotel for vocation
It's amazing hotel with three very nice pools and beach for all water activities. I like the exclusive feel of its location at the end of road, but walking distance to the ferry terminal. Our room with sea view suite is also very nice, easily access to garden and pool. We also enjoy the sunset BBQ dinner at poolside, which seafood is very nice cooked and view is fantastic. Just one suggestion to the hotel that train the staffs of SPG privileges is a continuous task, and the staff helping me check in asked and confirmed other colleagues a lots when I asked whether I can complementary breakfast and other privileges.
August 12, 2012
Rated 4 out of 5 by Kevin27 Beautiful hotel
This is my second time staying in this hotel. Awesome hotel but associates could do better by being a little more friendly. Room was excellent, could see that it was newly refurbished. BBF spread was not really extensive, could have been more.
December 12, 2013
Rated 5 out of 5 by GreatExpectations Wonderful hotel with the friendliest staff
Resort has fantastic grounds, and staff that are very friendly. Staff are always cheerful, some recognize me by name and always look for ways to be helpful. Staying here gives me a wonderful feeling. this is the second time I have stayed here and it is still as great, so this speaks for the consistency of the quality of this resort
January 24, 2012
Rated 4 out of 5 by jll888 Fantastic View of Andaman Sea
The hotel has a great view of Andaman Sea and great pool that shouldn't be missed out. Is a nice resort to relax and enjoy the facilities. The jetty is 1 km away from the hotel and takes you a 15 mins walk. So it is suggest to get a rental car if you plan to explore the island.
September 9, 2012
Rated 4 out of 5 by Holle This hotel is very good,but
We had a few meals at the hotel and nothing to complain about the food.
But at Tide especially You can improve both standards of waiters and the time waiting for the food to come.
January 6, 2014
Rated 1 out of 5 by Stefanopastore This hotel is ust terrible. Avoid it
The hotel is a building site and you SHOULD advise your clients before they book an expensive holiday like I did, that there is a constant noise coming from the industrial machines which are digging out just behind the entrance hall of the hotel to build the huge conference center. Also on the morning of the 30th December the gardener was cutting the grass with an horrible noisy machine in front of my room (1409) at 8.40 am, which for me was 1:30 am European time, so don’t you think we were trying to sleep at that time in the morning in Langkawi??? Who authorized that job so early in the morning?
And again just around the 29 or 30 of Dec, a huge generator machine was placed just in the garden in front of my room with the obvious bad consequence that until 11.30 pm we could not go to sleep or even worse we couldn’t stay in our balcony relaxing as the noise was just too much.
Also no one of the staff at the Westin, could make people comply with the rules of the 3 pools. Screaming kids splashing in and out the pools diving and not caring about other customers. Service in the restaurants is unacceptably low. Orders came far too late and cold in 3 occasions. Your managers had to offer me a main course in few occasions to make it up to me. Staff looked completely lost and didn’t know how to fix problems. No training or briefing at least none of them seem to be trained. However the problem obviously comes from your managers and not from the staff. The staff I dealt with in various occasions tried to be helpful with me but obviously if you don’t have good instructions from your managers there is a big limit to what those people can do to please the clients.
January 2, 2014
Rated 5 out of 5 by Burgosg A great family stay
We enjoyed a great 5 night stay in a One Bedroom apartment which was fantastic for our family of 4 with two young boys.
I would like to extend a big thank you to Balan, the Duty Manager who on arrival made us feel very welcome given our room was not ready. He personally updated us as to the room readiness as we enjoyed a drink at the bar and made the delay not such an issue. Throughout the stay both Balan and the other staff were very engaging and made the stay a real enjoyment.
The breakfast as others have said is a highlight however the resort probably lacks one more restaurant or dining option, overall though the resort lives up to it's name and we will be back for sure.
July 15, 2012
Rated 2 out of 5 by Mauri12 Not Five Star
Peeling and chipped paint, leaking, poor mintenance, smelly carpets, very run down condition. Not a five star hote but charges as it it were. Has great location but the hotel is very poorly maintained.
July 25, 2012
Rated 3 out of 5 by Phantom Great staff
Wonderful staff from reservation, checkin, potter, house keeping, pool staff and cafe staff that always carry a big smile!
January 4, 2012
Rated 1 out of 5 by Soledad better any other hotel
worst hotel I have ever stayed! incompetent staff.
December 12, 2013
Rated 4 out of 5 by Fairhsa Nice resort - good size to be not to big, not too small
Liked the resort - good pools and facilities. Nice rooms although the "ocean view" rooms required some straining of the neck to see the ocean.
The SPG Platinum benefits were not brilliant (no upgrade) but with a little encouragement they got there in the end. Staff were friendly and helpful although this was only surface deep (checkin was bizarre and quite slow - she told me one room and wrote a different number on the key).
The location has pluses and minuses - close to town is good for provisions; close to the ferry port is good if you are arriving or leaving by ferry but much of the time it was like running a gauntlet to get past it in the taxi. The shuttle bus to the shopping area was only once per day, so pretty useless although it only took 20 mins to walk there. However, the beach was quite disapointing - harsh, shelly sand and lots of mud flats a low tide, so not really a "beach" resort. The view, however, across the sea to the other islands was lovely. However, all the "attractions" (good beaches, cable car, underwater world etc) and the airport were on the other side fo the island entirely, taking 30+ minutes in a cab to get to - good for relaxation but not good for "attractions". It worked for us, were are not big on "attractions".
Food was good, if somewhat expensive but not out of order for this kind of resort.
November 29, 2011
Rated 5 out of 5 by Iolandina A touch of Class in Paradise
I originally came here as my husband was attending a conference. I work in the travel and leisure industry and had not actually thought of visiting Langkawi this year bit so happy i did! The Westin from the moment we checked in was all class and substance. The staff were professional and warm and nothing was too much trouble. The buffet and restaurants offered a lot of variety and extremely reasonable pricing especially with an SPG membership. I highly recommend the "spa by night" for that extra something special. Take sometime to observe the staff name tag and find out their passion...This little touch really inspired me and is something unique. I will now make Westin Langkawi a must visit. Great for romance, families and business. Book an ocean view room or villa. Swim in the Rock pool and enjoy a massage in the Westin Spa. Thank you to Kiran, Antonio, Ricardo and all the staff.
July 15, 2012
Rated 1 out of 5 by Ktraveler Terrible Service
I have to say based on my experiences with other hotels in South East Asia, this hotel is definitely lacking. Reading other reviews prior to the trip, I had concerns on the quality of the service and those concerns were definitely not misplaced.
First of all there is very little staff to greet you when you arrive. I got there with my wife and two kids and we had to ask about welcome gifts for the kids. The staff is definitely not proactive. This is highly different than my experience traveling in South East Asia.
On multiple occasions, they did not make up the room when I asked the front desk to have someone make it up on my way out to the town or around the hotel.
They claim, they don't make up the room on the day you check out even if you're checking out at 4pm. However, no one on the staff told me this and just told me they would alert housekeeping even though I explicitly told them I'm checking out that day.
The only thing they tell you is sorry and that they will train the staff. Multiple times, they did not follow directions including my ask to change the sheets and pillow cases.
I'm usually understanding of one mistake but to do it multiple times and the utter lack of attention to the customer was very disappointing. Sorry is always great but I as the customer is the only party who pays a price in this case.
Just disappointed at the overall service and cleanness of the hotel which is a very key part of why anyone would want to stay at a higher end hotel. I cannot recommend a hotel where there is no accountability for bad service. Apologizing just doesn't cut it.
July 20, 2012
Rated 5 out of 5 by John2003 You are really on HOLIDAY!
You feel really on holiday ate the Westin Langkawi Resort. Nice staff, good food, good service. Rooms are a bit out of fashion but we are only on the room to change clothes and sleep.
August 26, 2012
Rated 2 out of 5 by Pris Customer Service is Bad
I didn't feel list a preferred Guest at all despite being Platinum Guest. In fact, I didn't even get a GOLD preferred status which I have experienced in other Westin such as Guangzhou and New Delhi. This is very disappointing where at one point i was asked to prove i am platinum and despite showing my card from my iphone, it was embarassing when the staff had to tell me that sorry, my system shows you are GOLD. When insisted, staff just took my phone and said, i need to check and walked away with my phone wihtout even the courtesy to ASK if I would mind! Check in was not pleasant when Duty manager had no courtesy at all to welcome/greet me to the gold/platinum preferred guest desk, i had to walked up and he gave me the "why are you here look"!!! Totally UNPROFESSIONAL and definitely NOT treated as SPG!!!! Lastly, no apology even when I told her off! Mr Niko as the manager was only not courteous where he asked how was your arrival? I said "the welcome and check-in was not meeting my standard"... he didn't acknowledge my feedback and instead just said "I meant how was your trip from the airport to the hotel" ..... How ridiculous!!!!!!!!!!!
November 11, 2011
Rated 5 out of 5 by polly1 relax
very pleasurable place to totally relax
August 24, 2012
Rated 5 out of 5 by bernie65 cooper mini for rent
Great value....worth the money.
December 30, 2013
Rated 2 out of 5 by Frequenttraveller Comfortable but bland. Lacks Malaysian flair
The views from the hotel are fabulous and the staff generally friendly, especially in reception. The pool is impressive as is the breakfast selection. The semi ocean view room was large and comfortable, although the quality of fitments wasn't great as the wardrobe door didn't close for example,. Also, I thought that there were some petty policies in force such as charging RM5 for an extra small bottle of water in the room when drunk, which is not sometime that I have experienced in other 5 star hotels, (I spend 75-100 nights a year in hotels with work etc). Also, the choice of food at the lounge bar was uninspiring. Nothing healthy apart from bruchetta and very few Asian choices. In a place such as Malaysian with the fabulous food this was a surprise and hotel could do better. Not a patch on the better 5 star hotels in KL
March 14, 2013
Rated 2 out of 5 by Rob41 Lacked staff experience and friendliness
Stayed with my wife, 2 x boys and sistors family. Check-in - Room was not ready, and they tried to explain my 3.5 yo son did not have a bed. Finally checked into our room 2 hours late. Not good with 3.5 & 1 YO infants. All the pools were filthy (Green algae). Day spa staff in-experienced. Maseuse constantly coughed & splutter on my back. Tide restaurant again lacked experience. Multiple issues with meals. Will not be back
January 21, 2013
Rated 3 out of 5 by ja67 Great for Kids
The one reason I always come back is because of the Kids Club which has lots of interesting activities scheduled for your children whilst giving you some time for your own well deserved break. Staff are generally friendly but housekeeping can be a let down. Food is excellent be it at Taste, Tide or the bars (Splash / Breeze). The pools, especially the Rock Pool, is refreshing. Magnificent views at sunrise and sunset.
December 6, 2011
Rated 5 out of 5 by NewYorker53 Perfect & relaxing....
This hotel is absolutely wonderful. It was so wonderful, we actually never felt a need to take any of the day trips that we had originally planned. The pools are beautiful (especially the stone rock one), the beach is stunning (and it helps to have what feels like a private bay). In general, the food is very good, the staff is very friendly. We were surprised at the amount of wildlife that we got to saw - monkeys playing in the trees, eagles soaring over the beach, lizards wandering around.
There's a wonderful two person duo that plays at the Breeze restaurant at least on Thursdays through the weekend. They take requests and are both very talented.
We didn't take advantage of the spa until later in the trip, but I'd recommend visiting earlier. It's very calm and peaceful there and there are some wonderful areas to sit out near a pool or overseeing the beach in that area as well.
April 10, 2012
Rated 2 out of 5 by Kerr123 Great facilities, poor customer service
The facilities in this resort are great, but thats where it ends. Constant poor service plagued our 3 night stay - the hotel dont ask for feedback when checking out. I asked for a feedback form to feedback specific information and have received no correspondance,. Seems like this hotel relies on thei facilities, oesnt want feedback and when given i dont wan to do anythin aout it.
June 14, 2013
Rated 5 out of 5 by Lee71 Looking for a relaxing place to stay and do nothing, here it is...
Breakfast was excellent.
Tide for lunch each day was amazing and relaxing.
Dinner was great.
Three pools equals space.+++
Location was a bonus.
Spg card needs improving,( staff training ) staff gives a card at check in that states non alcoholic drinks and food in restaurants,15% off, notices around hotel states differently....
October 26, 2012
Rated 5 out of 5 by Shaz42 Wonderful Hotel to Stay In
THe hotel was a great suprise when we arrived - good friendly and efficient service. The rooms were very good - bed was terrific. the pool area was very clean and good temperature. Service around the pool could have been a little better. Gym was very well equipped and airconditioned. OVerall a great place to stay and we will be back next year.
November 4, 2012
Rated 4 out of 5 by Thomas Great location, reasonably good food.
Well kept garden, nice pools. Attentive staff, buffet breakfast with cheap but quite tasty French sparkling wine available until noon. Squash court and fitness center on a decent level. Room service far from best possible - they were unable to fix cd player in my room, one day, someones shoes were left in my room, little spooky experience.
March 6, 2013