Rated 5 out of 5 by melbourne2013 Dream holiday destination
If you looking for romantic getaway or just would like to spend good time with your family this resort will fulfill all your expectation and more. Practically if you don't want you don't need to leave resort at all(we didn't 7 days) because you have all in.If you active or with kids you have from good fitness center to kids club,squash and tennis courts,boats and other games to keep you busy or if you like us who don't want to do anything you will enjoy in amassing coconut cocktails at Splash pool bar all day(thanks Meera and Azhan).All staff so friendly and helpful from front desk to room cleaning, treating you as kings and not the last but first compliments to executive chef Arthur and his chefs for excellent fresh restaurants food choice and last to mention management who is always on top on any issue and always around with great help and suggestions.Thanks to Rajiv,Nico,Riosando and Omar
December 5, 2013
Rated 5 out of 5 by Creepy happy travellers
the resort facilities coupled with the friendliness of the staff made our stay something special. The pools, restaurants, limousines and particularly for my wife the spar/beauty treatments made her particularly happy/impressed.
December 3, 2013
Rated 5 out of 5 by Avi54 A Magnificent wedding anniversary
From the moment we stepped into the hotel lobby we were made to feel special. Bryan ensured that the check-in went smoothly whilst we sipped a chilled drink and cooled down with fragrant cold towels! The next seven days were absolutely fabulous! From to housekeeping to the fantastic spa treatment staff and great selection of dining facilities, it all helped to make our wedding anniversary one of the most memorable experiences! Big thank you again to all at Westin Langkawi
Avi & Bron
December 3, 2013
Rated 5 out of 5 by JR202 Very Relaxing
My husband and I recently spent one week at the Westin Langkawi to celebrate our 30th wedding anniversary. On arriving at our villa, we were greeted with a "Happy Anniversary" display of flowers on our bed, which was a lovely touch. We stayed in a beachfront villa which was very comfortable and spacious with our own splash pool, which we used daily. The other pools at the hotel were also very nice, especially the main pool with the swim up bar. However, I would suggest the rail along the edge spoiled the effect of the 'eternity' feature of the pool and somewhat spoiled the view. The choices and service at breakfast were outstanding. We ate dinner at the restaurant and also had the Friday night Seafood BBQ (although it did rain and we had to sit inside). The Breeze Bar in the evenings was very relaxing. However, although the 3 ladies singing there were great, I would suggest some alternative entertainment a few nights per week, just for some variety. We did not use the services at the spa as it was very expensive. Also, we did not do any water sports as the water was very murky and not at all inviting. Overall, our holiday was very pleasant and relaxing.
December 1, 2013
Rated 5 out of 5 by joewong828 Excellent Hotel
In the hotel, I am very enjoyed the service, facilities and the swimming pool. Besides, the buffet breakfast is very great and delicious. I will recommend this hotel to my friends. On the other hand, I suggested the hotel to remove the iron bar on the poolside of main swimming pool because it obstructed for sight seeing while enjoy the swimming pool and swimming therein.
November 25, 2013
Rated 5 out of 5 by hzhang2013 Very accommodating, helpful and friendly staff. Can't recommend enough
We stayed at this hotel for three nights. Yes, the hotel has excellent facilities and picture perfect views. But what makes it truly unique is the friendly and accommodating people there. Two things worth mentioning. First, we forgot to pick up our luggage at the airport. What a mistake! Almost all of our stuff were in the big trunk and we were quite worried. We talked to the front office manager, Faizal, and he was quick to take actions. Within four hours, our luggage was delivered to our room. During the meantime, we called him a couple of times (our bad, since we were really concerned). He was always friendly and helpful.
Second, we got an early flight to catch. Since the breakfast buffet was available only at 7, we talked to Antoni, the manager in charge of food and beverage, to see whether he could open up the buffet a bit earlier. He didn't hesitate even for one second to say "yes" and I saw him talk to his people immediately after our conversation. His efforts made it possible that we got on the airplane after a wonderful meal.
Other staff members with whom we interacted were all friendly and accommodating. It felt great to be in a place where people were willing to go out of their ways to help and accommodate. I highly recommend this place.
November 24, 2013
Rated 4 out of 5 by Sinsin Fantastic hotel with beautiful decoration
I enjoyed staying in this hotel, room was clean and comfortable.
Its artistic decoration was great
November 19, 2013
Rated 5 out of 5 by Crystal92 Modern and Comfortable
My recent stay at Westin Langkawi to celebrate my birthday was amazing! Stayed at the two-bedrooms villa, it's like a home away from home. service is good but cant say friendly. The Villa Manager took care us a lot, thank you very much. Overall is good, we enjoy so much. Hope to spend more time next time.
P/S the frame of the plug point came out when I plugged out my charger, one of the toilet cannot be flushed and a spider on the curtain, water in the villa swimming pool was a bit yellowish.
November 8, 2013
Rated 5 out of 5 by Oweyc9 Perfect honeymoon resort
My wife and I had an amazing stay! Was made to feel like celebrities even though we're just average people. The staff went so far out of there way to be a help to us. The view is to die for and the pictures don't do it justice. The pool bar really helped create a great friendly atmosphere down much to the bouncy staff and happy tunes!
Thanks heaps the westin
Owen and Jess
November 4, 2013
Rated 5 out of 5 by HRashid Amazing management and staff
Keeping this short, the management of the hotel (Jana and her team) were simply first class - the best of any anywhere in the world and I stay in hotels two or three times a month.
The only downside is that the hotel needs refurbishment in some areas e.g. the bathrooms, the restaurant areas and some perimeter buildings. Things not in control of the staff.
In addition the Wi-Fi was poor and would be difficult for business people to communicate on conference calls etc.
November 2, 2013
Rated 5 out of 5 by hfearo Great location with friendly staff
I like the atmosphere. its great, nice ocean view and perfect for relaxation
October 31, 2013
Rated 4 out of 5 by Doris52 Langkawi holiday
Unfortunately my first impression of the hotel was not great due to the fact that our room was not ready and we were unable to check in until 5pm (check in time is 3pm) as our room was still occupied. The receptionist was very apologetic and did give us a 50% discount for lunch and a complimentary massage for my husband and I (which by the way was fantastic). The hotels outlook is absolutely breathtaking and the buffet breakfast is to die for.
October 22, 2013
Rated 5 out of 5 by Mo7a Simply Amazing , unforgotable experience
i had a wonderful time in Westin . i would surely love to visit it again ...
October 20, 2013
Rated 5 out of 5 by DH83 Great staff and service
We arrive around noon time when the suite is not ready yet (upgrade for Platinum member). The reception already prepared another regular room for our temporary use before suite ready in the evening.
Complimentary wine and snacks are also provided in the room which really made us feel like VIP.
Housekeeping lady also prepared a surprise in our room which really made our day.
October 9, 2013
Rated 5 out of 5 by Bamse2008 Great location
Westin was just wonderful. They treat you as VIP if you are SPG members. Beach wasn't so pleasant however it's great location to walk around and buy really great deal of duty free staffs.
All local staffs are extremely friendly and they like to accommodate you. Slightly disappointed that Western ladies work there are quite rude. That is only minus points. I can highly recommend Westin in Langkawi.
October 6, 2013
Rated 5 out of 5 by Mike8922 Luxury and nature
We spent 5 days in Ocean-front Suite (151 sqm) on the second floor. The sute was just fantastic. Each room had TV. Table for 4 surrounded by windows from 2 sides in dining room and comfortable coach with fruit-table for evening relax in living room. Wonderful big bed with small coach. Big bathroom with 2 sinks, tube and shower and separate specious cloakroom, thus much place too unpack your whole collection of shoes, shirts, pants and dresses.
Wonderful spacious terrace with table for 4 and sitting place for sunbathing with amazing view on the sea!
September 18, 2013
Rated 4 out of 5 by ec83 Nice hotel for relaxing
Checked in to Westin Langkawi for a weekend getaway with my husband over the long weekend holiday. There were a few negative I would like to highlight but I will start with the positive first.
Positive: Nice refurbished rooms, above average breakfast, warm and welcoming ambience at the lobby, Just Heavenly Spa ambience and service was perfect. Lush greeneries, nice pools and Just Heavenly beds were very comfortable. Near to Kuah town which made shopping convenient.
Negative: Staff was not really attentive. Even though they did their job however we felt that what was lacking was a smile or greetings from staff. We even had to carry our own luggage into our car at the lobby because there was one staff at the concierge but he pretended not to notice us as we were struggling with luggage.
Upon checking in to our rooms (we booked a premium ocean view king sized bed room), we were told that they did not have a king sized bed and only had twin beds. We requested for king sized and was told there were no more available rooms so we checked into the room and because it was a weekend getaway with my husband, we were not happy with twin beds. At the room, I called the reception and requested for them to check if I could change rooms the next day. I was told by another staff at reception that there is actually one room available with king sized bed on that day! Why was I not offered that room in the first place?
At the "bikini friendly" bar (at the pool), I had asked for a menu to order a drink and the staff had snootily requested for me to wipe my hands dry before handing me to menu. I did not care for his attitude and he also showed me an expression as if to imply that the drink I ordered would be too strong for me. I have stayed in several Starwood hotels and am slightly disappointed with the staff in this hotel however it is still a very nice and relaxing hotel to stay at.
The beach is not one of the best in the island however the hotel made it up by offering many nice pools instead. The gym is also quite well equipped. Overall, I left the hotel happy and relaxed.
September 17, 2013
Rated 4 out of 5 by Chippy79 Nice hotel
Breakfast at this hotel was excellent. We were both pleasantly surprised by the huge breakfast buffet spread and good quality food and drinks that included Prosecco - what an indulgence! Service at the restaurant and front desk was also excellent - staff were highly attentive, friendly and helpful. Service at the Concierge was not quite so friendly - no smiles when we asked for help to book taxis, in fact, one of them looked downright surly.
Room was nice although bathroom was a little basic. We liked the heavenly bed and slept like babies both nights we were there. The strange thing was that only 1 bathrobe was provided during our stay there - I'd have expected 2 bathrobes for the both of us.
The other thing I liked about the hotel was the 3 swimming pools available for guests. The rock pool and infinity pools were very nice.
September 6, 2013
Rated 4 out of 5 by dulwich21 recent holiday
My wife and i have just finished our stay at the Westin Langkawi.We would like to mention the friendly and helpful receptionist Cornelia who made our stay more enjoyable.Also the room servicing by Mariam was just excellent.We enjoyed the breakfast choices and found the staff of the restaurant most obliging.
September 2, 2013
Rated 5 out of 5 by Mimsta Relaxing and Restful
Staff are always there to help you and accommodate any requests you might have. Very friendly and helpful.
September 2, 2013
Rated 5 out of 5 Great experience
Thnx 4 u all in Westin it was a great time , I hope to return back 4 more time . Special thanks to miss Emmy from the restaurant ,& mr Mohamed from the reception , thnx again
September 1, 2013
Rated 4 out of 5 by YJSM Beautiful resort for a relaxing getaway
A beautiful expansive resort with a great private beach frontage, offering a wide range of activities and good facilities for relaxing getaway and yet in proximity to local amenities and activities.
August 30, 2013
Rated 5 out of 5 by Carley22 Amazing outlook & set up
Fantastic place - great pools - great food (Chiefs are lovely) / rooms are nice. Stunning views & nice people. Would highly recommend.
August 25, 2013
Rated 5 out of 5 by Jane65 Happy vacation
Nice Location Hotel.Full of mystical beauty of Nature.We have fun with watching bird, monkey ,cicada,fish and even flying squirrel.We love spa so much.Fishing boat
we enjoy it so much catching big fishesThe last night at the Westin we enjoy Malaysian food at Tide
viewing the beautiful Sunset..Thanks Westin.
August 24, 2013
Rated 5 out of 5 by Helenemanu Great hotel
Our stay was gréât : the hoteĺ´s situation Is in crédible, so beautiful! Everybody Is. Very sympatic!
August 22, 2013
Rated 4 out of 5 by myfamily great hotel but not children friendly
This is great for couple as the location is close to town and can enjoy great food near kuah town.but nothing much for children.
August 15, 2013
Rated 5 out of 5 Great service & unforgettable experience
The hotel's facilities were great. We enjoyed our stay thoroughly as the resort is peaceful (although it's during the peak period with a lot of guests) as it's surrounded with nature. We stayed in the Deluxe Room. The room is clean and cosy but what earned it brownie points was our balcony view. Our room was facing the resort's green landscape, water feature and the beautiful infinity pool. The staff was friendly and they greeted us wherever we went. Very attentive too especially the front desk reception and the concierge service. They made sure that we enjoyed our stay and always on their toes to serve us.
There are a few minor improvements I feel that the hotel should work on:-
1. Check in time - I was not informed anywhere that the check in time is at 3pm. This could be avoided, if our Agoda Booking Slip display this information. We arrived at 1pm and our room was not ready. Thankfully the frontdesk reception was quick and offered us a complimentary drinks @ Breeze. That was a really nice touch.
2. Bathtub in Deluxe Room is too small. My fiance is 5 feet 11 and he seems squashed in that small bathtub.
3. There was an evening function by the infinity pool. The staff started clearing the sun loungers around us @5.30pm onwards. I felt that we've been chased away as the infinity pool was now surrounded by banquet staff setting up dinner tables & chairs,etc around the pool area. My enjoyment at the pool was shortlived. Perhaps a simple notice to inform the guests that there'll be a pool function much earlier?
4. The beach was a letdown especially during low tide after sunsets. I lost my slippers when walking on the murky sands. Fortunately, the sweeping view of the surrounding islands was a saving grace.
5. Check out time is at 12pm. We're sad to have to leave so soon since we've booked for only 1Night stay. Checking in at 3pm & checking out at 12pm gave us shorter time to enjoy the hotel's facilities. We are grateful to the frontdesk that allowed us to extend our stay for 1 more hour. We thank you again.
6. Limited DVDs for loan. It may be because the hotel was running on full occupancy that's why I'm left with not much choices for great movies. But nevertheless, this can be improvised.
7. There's ants in our room (near where the kettle is placed). It's a small problem but can be addressed.
8. The Heavenly Spa body treatments are tad overpriced. Having working experience in a spa company myself, it'll be very encouraging if the prices for body massages are capped at RM250 for 1.5hr before any in-house discounts. For facials, anything above RM300 is really overpriced at 1.5hrs unless exclusive salon professional products with special machines are used. Really hope you are able to revise the pricing. Perhaps some treatments at reasonable prices whereas the higher ones for body rituals. Prices like these are a huge setbacks for local guests.
August 11, 2013
Rated 5 out of 5 by Feline29 Beautiful place to holiday
The refurbished rooms were lovely, bright spacious and the beds were wonderful! The service was very friendly and promt. the pools were fantastic, the grounds beautiful and the buffet breakfast was amazing - we were spoilt for choice.
My only disappointing experience was the spa. I had a Malay massage which was brilliant and a foot scrub. I asked if I could also have my toe nails painted - just for nail polish applied to my toe nails I was charged an extra 50 ringit which is outrageous! So expensive, I could have bought 25 bottles of nail polish for that price, I feel ripped off and it soured my experience. Ive been to many exclusive Spas around the world. I would highly recommend the hotel but I would NOT recommend the spa as it is way over priced
August 3, 2013
Rated 3 out of 5 by jetles july 2013 langkawi holiday
Staying in the top floor suite that newly renovated with the best sea view & have big balcony, but the air-cond have problem, very warm. Wifi also down.
Like the relax environment.
Hope next time stay in again, all these issues can be solved.
July 28, 2013
Rated 5 out of 5 by Reg3 Excellent Hotel and great service
Fine hotel with excellent facilities and great location . Service was without fault. Staff pleasant always ready to help at all times, Food great variety and tasty.
July 28, 2013