Rated 3 out of 5 by slowservice Slowservice
We booked two room for a weekend and arrived at 4pm. We were told one of the rooms are not ready and were made to wait 40 mins for it to be ready. Once ready, we requested the bell boy to send the luggages to our room. It was about 20 mins later and yet the luggages are not sent to our room. I went to the front desk and found out that my luggage was sitting there with no one to attend to until I started raising my voice for it to be sent over.
On the other hand, the reception staff who was performing the room check-ins were efficient and friendly. Overall a good hotel with great facilities but housekeeping and baggage services needs improvement.
March 7, 2014
Rated 5 out of 5 by RSKH Amazing & memorable experience!
Our 4th visit and The Westin Langkawi continues to exceed all expectations. We stayed for our daughter's 2nd birthday and the team went over and above to personalise every part of our stay from the moment we arrived... Highly recommend the villas (large, modern with private infinity pool) - must try Villa BBQ! The resort has many pools (including swim up bar or good size kid's pool), plenty of dining options and a Heavenly Spa for those needing some pampering. Overall excellent service from the entire team. Thank you and we'll be back!
March 11, 2014
Rated 3 out of 5 by Sab6267 So close but not quite
-The lobby, rooms and pool along with the setting are lovely.
-The massage, albeit shorter than my allotted 80 minutes is one of the best I've had at a hotel. However I did have some comments for improvement
-I didn't have anything other than lukewarm water in my shower.
-My room was not cleaned one day and I did not have a sign on my door.
-The rooms are not cleaned well- the lights near the beds are dusty as is the phone in the bathroom, there are scuff marks all over the walls and even in the bathroom on tiles and glass doors,(which would come off with a white magic eraser).
-There were long curly hair in my shower (which was gross).
-The frozen pizza I was served the first night by room service was substandard and such a disappointment (but the second room service meal I ordered was excellent)
-The toilet near the pool reeked and at least 2x had no paper
-The only people who greeted me with a smile throughout the hotel was the cleaning staff and Bryan at the front desk. Bryan should be an example of good customer service and should be training his colleagues. I was very surprised at the lack of desire to help or even communicate with me. When I asked about local restaurants no one had a clue and I wish Bryan had been there as he was always helpful.
March 10, 2014
Rated 4 out of 5 by Lea1 Beautiful but noisy resort
We stayed in the suite overlooking the Water. The suite was lovely, although it lacked in the final finish. A great annoyance was the confusing signposting outside our door - which caused people to try to open our door or ring the bell at all times. The information about hotel facilities was a little scarce. The balcony and view was amazing. The grounds were appealing, though we missed tranquility desperately! There was constant music from the pool-bar, noise from an ongoing renovation and noise from special events in the evening. The staff were generally adequately serviceminded. The place in general was well suited for families with children.
February 23, 2014
Rated 4 out of 5 by masataniyan Wine was Good!
Morning sparkling Wine service was good. In addition, I drank white, red wine, but was the select that and it was cheap but was good.I feld good holiday.Thank you.
March 4, 2014
Rated 1 out of 5 by Mikesmith902 Unsatisfactory experience all round
Check in (after 6 hours travel delay) experience was poor, with check in agent trying to insist that the booking excluded breakfast, and after 10 seconds of discussion, agreeing that the rate would include breakfast!
Breakfast quality and diversity poor.
Room cleanliness poor (hairs in the bathroom, and bed sheets)
General enthusiasm of staff not great (except for one trainee who went out of his way to provide good customer service)
Check out - was informed that my bill was automatically deducted from the credit card, even though I wanted to pay by cash, etc..
Expected better service quality from this resort
February 23, 2014
Rated 4 out of 5 by Wanderworld Good points and suggested improvements.
Overall, the friendly staff try hard to please, and welcome advice for possible improvements.
The location, gardens, pools and scenery are spectacular and the Malaysian dancers at special meals are a delight.
Charges for use of wifi in rooms are much too high, and there should be air conditioning in at least a few public rooms, as good as it is in the lovely bedrooms.
Nice Malaysian meals which can be brought to your rooms, and good transport around the site.
February 27, 2014
Rated 4 out of 5 by shadyblues Great Hotel for Holiday
It was a great expernice to stay out here. As a platium member you don't have club lounge. But you surely get a upgrade, over all the place is great to stay and enjoy.
March 1, 2014