Rated 5 out of 5 by AyanaB Great Downtown Hotel!
Before I even got to the door, I was greeted by Hershal. He was very accommodating. He quickly assisted me with my luggage and asked if I had stayed at The Westin previously. I told him this was my first time in Detroit, and he offered to assist me with finding things to do. He gave me directions to the front desk, which would have otherwise been a little hard to find. Bianca checked me in and out. She was very accommodating and knowledgeable about the hotel and restaurants. My room was beautiful and a lot larger than I expected. Everything was neat and clean. the decor of the hotel was breathtaking. The view from my room wasn't great, but the room and service made up for it. I was there to explore the city, so I was okay with not having a great view. I was told that 24 Grille was the place to be in downtown. I visited a few times, and Josh at the bar was awesome! He was friendly and very responsive, as was the entire restaurant staff.
There were always cabs outside, and the hotel is in great proximity to restaurants and bars, which I appreciated since I didn't rent a car.
Overall, I really enjoyed my stay and encouraged my friends to stay at The Westin Book Cadillac as well. I'll definitely be back!
July 20, 2016
Rated 5 out of 5 by Jason1978 Overnight trip
My 5 year old son and I stayed here to attend a WWE Raw shoe at the Joe Louis Arena. Although not the typical guests the staff went out of their way to make my son feel comfortable. From the front desk to coffee shop and valet everyone had smiles on there face and greeted us. Asad at Valet service was excellent he spoke to us about the event and was super friendly while helping with our bags.Great jo Asad and Westin
July 14, 2016
Rated 3 out of 5 by Deserie Turned out ok
We were put in a dark small room and paying more for it than if we booked it online . The front desk people had no idea what they were doing and would not help me. After speaking with the manager ,who was wonderful, we were able to switch rooms. I expected better service than we received.
July 5, 2016
Rated 3 out of 5 by somebodyinnyc Acceptable
The room was comfortable, but it could have been cleaner. Some of the staff was rude, especially in the gift shop.
June 20, 2016
Rated 4 out of 5 by AJG3 Perfect downtown location
I grew up in Detroit and return for the Movement festival annually. I could easily stay with family in the suburbs but proximity is key over the busy Memorial Day weekend. I have stayed at several other downtown hotels in the past, but this was my first stay at the Book Cadillac. Upon check-in I was immediately recognized as a SPG member and offered a room upgrade. The room was clean, brightly lit, and had incredible views of GM building, the riverfront, and Windsor. It was about a 10 minute walk to Cobo/Hart Plaza/riverfront. Despite all the dining choices within walking distance/short cab ride, we checked out Roast and it happened to be happy hour. Half price cocktails and bar menu...a Michael Symon burger for $6 ?!?!?! Delicious. Thanks Book Cadillac.
May 31, 2016
Rated 5 out of 5 by Maria5662 Personal
I highly recommend this hotel if you are looking for a relaxing get away. The staff was very attentive to my individual needs and all request were honored upon my arrival.
May 4, 2016
Rated 2 out of 5 by Davidlaw Disappointing in many ways
Despite making advanced reservations and calling on the day of our arrival, when we checked in to the hotel at 6:15 p.m., we were informed that there was no King bed room available for my wife and I. The hotel indicated that we could have a room with two separate beds. That was unacceptable. Then, we were offered a handicap accessible room, and no others. We agreed but were immediately told that someone else booked it just "moments ago".
This forced the hotel to find another solution, so reluctantly, we were allowed to stay on the concierge floor. The room was fine. However, when we tried to eat breakfast as part of the offer, there was no oatmeal, eggs, waffles, or coffee left. We asked for some coffee, and were told "I'll get to it, but I'm busy right now" from the staff member assigned to the food. Her supervisor finally came in and apologized. Obviously, we ate elsewhere. And, not to forget about parking, we had to stand in a line of more than thirty cars when we first arrived. There was an insufficient number of valet parking attendants and no self park. The self park lot was full. For a Westin, this hotel seemingly lacks good management.
April 18, 2016
Rated 5 out of 5 by Stacy2014 Beautiful hotel for a fun weekend getaway
Everything about this hotel is wonderful. The staff is beyond exceptional. They are friendly, attentive and prompt with service. The room was spacious, comfortable and clean. The pool/hot tub looked relaxing, but when we went downstairs to use it, there were way too many children running around and doing cannon balls in both the hot tub and pool. Nothing wrong with children though, we just needed something a little more quiet. So unfortunately we had to bypass the hot tub. Overall a wonderful stay and we cannot wait until our next visit.
April 3, 2016
Rated 2 out of 5 by TimJay Lack of cleanliness
I arrived in the evening around 10pm and notice a left over room service cart outside my door. When I left my room at 7am the cart was still there. Surprised that no one came to retrieve it and the food sat out in the hallway.
My room was also not very clean or put together. Other than the bed being bad I couldn't tell if the room had been flipped from the previous tenant. There were used towels in the bathroom.
March 31, 2016
Rated 5 out of 5 by Theresa27 Celebrated my 50th Birthday 2/27/2016
Loved every minute! Heavenly Bathrobe! Relaxing swim & hot tub. Excellent food & drinks. Gorgeous View. Excellent Location. Everything within walking distance. Such a Fun Filled Weekend! Can't wait to come back!
February 29, 2016
Rated 5 out of 5 by woody303 This hotel is the best around
The staff is very friendly and accommodating the rooms were maintained very well and spacious.This is the perfect location to visit many of the great restaurants that are opening in Detroit.
February 15, 2016
Rated 5 out of 5 by MahaFV Fantastic service!
Everyone is just wonderful but 5-stars go to David, the Westin Book Cadillac SPG Guest Services Guru! David remembers my preferences, me name (which is so rare for hotel that are as busy as this Westin) and most of all, attends to every request with a big smile! Checking in when David is on duty is so refreshing after long flight delays and a whole day between airports. Thank you David for all your help every time I check into your Westin!
February 5, 2016
Rated 5 out of 5 by Errol58 Christmas getaway
My wife and I had to best time at hotel, the room was quite and the bed was oh so comfortable. The staff was very professional and the food was great. By the way we had breakfast and I order a link sausage that had the best spicy taste to them, what was it and where can I get them? Thanks for a great stay!!!!!
January 20, 2016
Rated 5 out of 5 by londontodd The Book
Always love staying at the Book. Conveniently located, clean & classy
January 19, 2016
Rated 2 out of 5 by Shawna32 This hotel was below our expectations
We were very frustrated with our stay. Let me say that while the rooms and beds were comfortable, I was disappointed with the staff. We came down for a Lions game. That night we stopped to the bar hotel, which closed within 30 minutes. We has 1 drink each and it seemed they were annoyed to even serve us being 30 minutes between closing time. We left promptly. We then ordered desert through room service. We got a phone call 2 hours later after we ordered asking if we still wanted the desert. No explanation or apology was given as to why they forgot us and our food. We listened to people partying in their rooms and hallways all night. Also doors slamming and even dogs barking all day and night! This does not make for a restful sleep. The next morning we were rudely woken up by a housekeeper at 9am by her pounding on our door and trying to get it. I got to the door and opened it and told her that we were trying to sleep. She asked what time we would be out of the room. At check in they ask you what time you will be checking out. Why was the housekeeper asking when there should have been communication between her and the front desk. Instead we got no sleep. She continued to talk loud in Spanish outside the door after this. All in all I was disappointed in our stay. What we paid was not worth the experience we had. This place needs some work.
January 18, 2016
Rated 3 out of 5 by theresa23 Detroit vacation
We stayed at this Westin for its great location in Detroit. It may just be that this is an old building with old plumbing, but we did have a non-functional toilet for most of our stay, making it so we couldn't even use it in the morning. Fortunately, I am a heavy sleeper and didn't notice the noise in the hall, but my husband said he could hear doors opening an closing all night because the rooms were not very sound proofed. Overall, the staff was great and the building was beautiful. We love staying at Starwood properties. Just a couple of things to improve upon!
December 29, 2015
Rated 4 out of 5 by E6000 Great Downtown Detroit Location
Great location to area restaurants and outdoor activities. Walking distance to skating rink and Holiday lights. The bed was soooo comfortable, it was easy to sleep in.
December 21, 2015
Rated 5 out of 5 by Kyled621 What a grea night!
We were there for a Holiday party, from the moment I walked in the door each person was amazing. My wife and I don't et many nights out without our children and always hope the measure up to our hopes and this time they were exceeded! We would recommend and will stay again!
December 20, 2015
Rated 3 out of 5 by Rosemary22 Nice hotel, AWFUL restaurant
This is probably one of the best places to stay in downtown Detroit; the staff was great and the rooms weren't bad either. However, I would absolutely not ever eat at the restaurant ever again. It was AWFUL. And I mean AWFUL.
December 20, 2015
Rated 4 out of 5 by Carhartt Fun Stay
I enjoyed my stay at the Westin Book Cadillac Detroit. It is definitely a gem in a rather depressing area. Front desk attendants were helpful and cheerful, always nice after a long day of travel. Beautiful upgrade to a great corner room. Utilized room service and had a great meal. The Executive Club Lounge was disappointing. It was very basic and pretty underwhelming compared to every other Westin I have ever stayed at. Also, I received charges for "the mini bar" which I didn't use and wasn't even aware was in the room. This infuriates me because I have it on my traveller profile to remove all alcohol from my room prior to my stays because I have experienced issues with this before.
December 13, 2015
Rated 2 out of 5 by sophiastar2010 Check in/out and credit card preauthorizations bad
I purchased a room, diner voucher and champaign/strawberries for a surprise for my family member who was going to be visiting Detroit. It took a lot of effort on my part to book a room and get the staff at the hotel to be aware of the promotions offered on line. They took my credit card information so I could prepay for the room but when the guest arrived they were asked to pay because they had no record of my credit card being used. The guest room was bought with a promo for a diner voucher, which they had trouble having it honored at the given restaurant and were asked to go to another restaraunt. I had to call several times to arrange a special order of Champaign and strawberries to be pre delivered to the room on the day of the visit. Which was also supposed to be put on my credit card authorization. It was also not added and the guest were expected to pay for it too.
November 16, 2015
Rated 4 out of 5 by ShortStay1011 Quality Hotel w/ some flaws
Stayed here for a wedding. The hotel itself is really nice. All of the staff were courteous and the amenities great.
Everything was super clean and I definitely felt that I was getting my money's worth...until i got in bed. I had lost an earring near the bed and thought that maybe it was between the sheets somehow. So, I began stripping the bed to search. Upon taking the first heavier blanket off, I realized that the down comforter was in between two flat sheets. Fine, it's a way to get around having a duvet cover. But then i looked at the duvet and found stains all over the blanket (aged sweat stains, random brown spots that looked like old blood or wine).
For having paid the amount of money I did for the room, you'd think they would at least give you a fully cleaned or bleached duvet.
It definitely left me feeling weird.
October 5, 2015
Rated 3 out of 5 by Det313 2 hours to check in
Service could be better for the price valet drivers will hit you in the parking garage with the way they drive 2 hours to check in to hotel
September 29, 2015
Rated 5 out of 5 by SteveCA2 Best place to stay in downtown Detroit
Stayed for 4 nights in August 2015 for a conference being held at the hotel. Staff are very pleasant and attentive throughout the hotel. As a Platinum member I was automatically upgraded to a nice room on the club lounge level. Great views of the city. Lounge has decent breakfast and early evening foods. I ate at two of the hotel restaurants - Roast and 24 Grille. Roast is top notch with great menu and wine selection, really great service too. 24 Grille is a bar with decent food options for more casual dining. The gym is well equipped although not so easy to find on the ground floor. There is also a swimming pool although I didn't try it. Overall highly recommended hotel if you are visiting Detroit's downtown area.
September 14, 2015
Rated 3 out of 5 by GDC2014 SPG Membership does nothing
Staff was not SPG focused.
1. No offer to upgrade my room.
2. No free internet. Had to pay for it.
3. No check in gift, like at other Westins. I usually ask for the extra points.
Then when I got to my room, my card did not work. (The woman in front of me had the same issue.
July 21, 2015
Rated 2 out of 5 by sjk2osu Rather indifferent staff and average ammenities
Stayed here for 7 months (though front desk still asks for ID every week). Shows level of attentiveness for staff.
Mini-bar requires requesting key from front desk, otherwise no access to refrigerator in room. If stocked, requires you to clear out minibar first.
Current wing of hotel floor is being used as a McDonald's Play Place by a dozen pre-teens. No supervision from adults or planning by staff to distance them from business travelers.
Internet can be spotty.
Packages mailed here are held, but you have to ask for them more often than not. I once asked 4 times over 6 weeks. Took the fourth time for it to actually get delivered to my room.
Would recommend the concierge lounge though, as they've done a better job with open hours and food quality.
July 15, 2015
Rated 4 out of 5 by Janbob61 Enjoyed our stay!!
We loved the hotel and spent two nights. Our only criticism would be the quality of the Club Lounge. The breakfast was ok but both nights when we went to the lounge there was no staff and the food was not refreshed. They also do not have complimentary beverages. Our room was lovely and spotless and the bed was really comfortable. I had a nice pedicure in the spa. We are Canadians who went to see a couple of baseball games. It was a great experience.
July 6, 2015
Rated 5 out of 5 by Jercot Hotel has a great location in Downtown Detroit
The overall experience was a good one, but my wife had a hard time checking in. Waited for over an hour past regular check-in time, and had to run to the shuttle bus for my brother's wedding after getting her room so late. It was the only problem we had though, and they upgraded us to an Executive Club level room and paid for our valet parking. They tried to make it right, and that says a lot about their hospitality. We enjoyed the rest of our stay.
...and the hotel restaurant, Roast, was really good!! Great happy hour specials!!
June 29, 2015
Rated 4 out of 5 by 032750 Review
All staff were very helpful, pleasant,and professional in the management of their duties. The facility was attractive and well managed; it was modern and well-decorated.
June 28, 2015
Rated 5 out of 5 by BandH18 Best Hotel in Detroit - Always amazing experience
I absolutely love staying here anytime we are in the D. The service is always amazing, our requests are always met, and the rooms are always perfect. Having stayed in just about every 4 star hotel in Detroit this is in a class of its own.
The only small negative is the valet can be very hectic and you need to allow extra time to leave to wait for your car at valet.
June 8, 2015