Rated 5 out of 5 by ConferenceAttendeeJune A good experience
The Westin Book Cadillac was fine place to attend a conference. As an attendee we had a good room rate and valet rate. My room was immaculate and the only imperfection were worn sheets with a small hole on each bed. My room did not have the memory foam mattress like the Denver Westin, which was a disappointment. The food was certainly above average for a conference, and the glasses, flatware and placesettings were absolute perfectection. If you go here, do try to see the historic ballrooms. The waitstaff was professional. I imagine this would be a good place for a wedding.
June 4, 2012
Rated 5 out of 5 by Anthony19 Our Wedding Anniversary
From the moment we checked in, your guest service staff recognized our anniversary and went all out as to greet us with champagne and chocolate in our guest room. What a great surprise. Our bed was extremely comforting and over sized bathroom was incredible. With the bars and restaurants located within the hotel,we did have to venture out which was really conveinent.
November 18, 2013
Rated 2 out of 5 by moviestu Staffing issues
The hotel seems to have issues handing it's Starwood Preferred Guests. They tried to move me to a lower room then I was booked. Seems like an interesting strategy!
November 29, 2013
Rated 3 out of 5 by Surrey2013 Poor survive upon arrival and checkout
We arrived on a cold windy afternoon to about 6-8 employees standing in front of the hotel.
Not one person offered to help with luggage or approached our car.We struggled with our luggage in the lobby until we complained and an employee finally helped us out.
The registration people were not friendly ,professional or welcoming ! We had the same poor service at checkout. Staff in restaurant and bar were great.
November 11, 2013
Rated 5 out of 5 by Shep98 Excellent Hotel
This hotel was not what I expected to find in Detroit. The restaurants were excellent. Our server at Roast was like having our own personal sommelier. The fitness center is about the best I have experienced in a hotel when traveling. The staff at the hotel were friendly and immediately addressed all of my needs. Everything about this hotel was excellent with one exception - their Best Rate Guarantee. I booked our room from the hotel website and they would not honor their guarantee because I submitted my claim 22 mins past the cutoff time. The difference was $36/day. I felt the hotel should have honored the reduced rate considering what I paid per day and I followed all terms of their best rate guarantee. This hotel caters to the business crowd. The wi-fi is not free in the rooms. I wish the hotel would reconsider this. Overall this is an excellent hotel.
November 7, 2013
Rated 3 out of 5 by Business29 Worst Maid Service Ever
Hotel is lovely as are rooms. Our room was supposed to be feather free but wasn't - it took 3 hours to fix and then every single day we were there they brought back the feathers and took away the foam. The last two days we were there they didn't replenish amenities and we didn't get washclothes either. It was aggravating beyond reason considering how much we paid for the room. Management kept saying they were going to "deal with it" but never did. Certainly not worth the money paid, although ROAST restaurant in the lobby is delicious.
September 18, 2013
Rated 5 out of 5 by HeyRBC An Urban Oasis
This was my first visit to this hotel. It will not be my last: It was ideally suitable for my needs, and those of my fellow 18 travellers from Toronto, visiting Detroit for the weekend. From the Valet's warm welcome greeting and smile to the delicious dinner at Roast to the comfortable bed and room. Of special note, the gracious service assistance of Sylvester, the concierge, this Westin will be top of list of 'go to' properties when I return to Detroit. An ideal location and central axis to all points of interests in the city.
September 23, 2013
Rated 3 out of 5 by TravelDr Nice restoration
This was my second stay at the Book Cadillac and though nice I think that it is somewhat overpriced. Honestly I only stayed again because all other hotels in the downtown area were sold out. The valet wait time was excessively long and I often had to wait in excess of 15 minutes even after calling ahead. I did not receive a complimentary robe in my room as usual. In addition, on my second day I did not even receive clean glasses to use. I requested a late check out via the Internet and at check in however I was rudely harassed to leave early on my last day of stay. At this point I was too irritated to even complain and checked out earlier than planned. I doubt I would stay again unless rooms or reduced or no other comparable hotel is available.
September 3, 2013
Rated 1 out of 5 by DissapointedintheD Do Not Stay Here!!!
-Parking was backed up with only 1 attendent on Sat.., the wait was 45 minutes just to park. I parked my car myself it was a big arguement to cover it the next day. When the desk clerks were made aware of this they said "its not our problem, its a private co.!, snotty".
When we entered our room the carpet was badly stained and we could not change rooms because of over booking.
The shower head had been replaced with one that did not move and you could not aim it.
When we went to bed the thrermastat was broken and the heat was unbearable, the staff came up twice and could not fix the problem, we sweated all night beacese they had no other rooms.
The next morning in trying to get a little off our bill because of the problems the snotty front desk people again found it very hard to even give me $25 off my bill. So in the end all we got off the bill was $25 & my parking was $15 alone. When I complained about this somehow no manager was available.
This was a terrible experience and not a typical WestIn. I am originally from Detroit and it was very upsetting to see the type of people and parking sub contractor this hotel chain has hired.
May 23, 2012
Rated 5 out of 5 by Cazzy Gem in Detroit
I used my reward of a free night here, taking advantage of the area and visiting the DIA. I live just across the river in Windsor so I didn't have far to travel. What a lovely hotel. Old world charm with all the modern touches that make one comfortable.
My room was beautiful with a view! I usually get stuck in an awful room when using free nights or points. Thank you!
November 11, 2013
Rated 3 out of 5 by bsellers253 Nice Location
20 people waiting in line to check-in. No travel status line was formed took 45 minutes to check-in.....
November 26, 2013
Rated 3 out of 5 by lb1234567890 bad valet
other than the fact that one of my 4 days there my room simply didn't get cleaned the biggest problem was you can never properly get your car out of valet in a timely manner. the first day I called 20 minutes In advance and I went down....no car. it came 10 minutes later. 2nd day I called 40 minutes early. I went down and still no car. on top of this someone I know simply gave their ticket to the valet window 30 minutes later than I had called Down and got their car 10 min earlier than me! 3rd day at 515am they made me late to the airport as I called down and still no car. it appears that Calling ahead of time is useless and the valet people are unorganized, unprofessional and incapable of just getting you A car so you can be on time.
June 4, 2013
Rated 5 out of 5 by redmarilyn Great romantic weekend
We celebrated our 4th wedding anniversary at the Westin Book Cadillac. We were greeted with a bottle of champagne, 2 glasses and a bowl of mixed berries. That was just perfect. We then had dinner at Roast, always great; had a wonderful 2 nights sleep; walked along the riverwalk, went to the DIA and in general had a perfect celebration. thank you so much
November 11, 2013
Rated 5 out of 5 by GeaZS I will definitely return to this hotel!
From the time my husband and I walked in the door we felt welcome! Great atmosphere! Great staff! Great rooms! Great location! Oh...and ROAST is amazing! Thanks for making our overnight stay in Detroit a happy experience! : )
November 20, 2013
Rated 5 out of 5 by Jeff68 Anniversary Night Out
Stayed at the Book Cadillac for our 20th wedding anniversary. We booked a deluxe city view room and it was very nice and matched exactly what was shown on their website. The hotel and the staff were top notch. Walked to Greektown for dinner and a little gambling and had a great time. The dinning in the hotel looked amazing but we did not make reservations so we went off site as I mentioned. We did not have the most ideal view from our room but it was ok, could see Comerica Park and Ford Field and unfortunately a few abandoned buildings too. We did make reservations at SPA19 for a couples massage the next morning and that was perfect. Nice professional spa with a great atmosphere. We will definaely stay at the Book Cadillac Westin again.
March 27, 2012
Rated 3 out of 5 by Onenightretreat One night retreat
Chose to use SPG points to have a one night retreat while the kids were at camp. Check in was ridiculously long and the front desk was woefully understaffed at 5pm on a Friday.
The room was nice enough except for the carpet stains immediately outside of the door in the hallway and two in the room itself. No wine glasses in the room, but after calling the front desk, and being asked if I needed red or white glasses, two were promptly delivered.
Overall, just an average stay and felt there was no benefit to being an SPG Gold member.
July 28, 2013
Rated 5 out of 5 by sheilat PERSONNEL
I highly recommend the BOOK Cadillac for her amazing staff, room appointments, restaurants, and SPA !! Spa is located on first floor hidden behind escalator, just before the workout room and pool. Spa staff are professional and work efficiently and professionally to provide massage, facials, manicure and pedicure for all guests - male and female alike. I highly recommend BOOK for a weekend getaway or business respite.
October 28, 2013
Rated 4 out of 5 by Net4U I felt comfortable and cozy
The room was nice and clean with a comfortable bed. I slept well and my personal needs were met. The location was great being just a short distance from COBO, People Mover, and GreekTown.
November 17, 2013
Rated 2 out of 5 by Mea123 Double Charged
I have stayed at this hotel before and loved the service, location and treatment I received in the past. But I have contacted billing for my last stay numerous times to receive no response to the fact I was double charged. This has created a hardship for me due to the fact it was a birthday gift for a friend and I have now accrued overdraft fees for this account. The responses I was given was that it credited back to my account and then that someone would contact me by phone and email. I have yet to receive either correspondence.
October 29, 2012
Rated 5 out of 5 by ask3 Perfect Hotel
I didn't want to leave my room!
Perfect amenities, very comfortable, fantastic staff and fun restaurants.
November 18, 2013
Rated 5 out of 5 by Freeman50 Clean Rooms
The hotel is nice and clean. the staff was very friendly and knowledgeable about the city. The spa was the BOMB!!!
November 17, 2013
Rated 1 out of 5 by QuincyP No hot water and no new room
We booked this room as a special treat for our mother so she could attend a family event. Unfortunately, when she got back to the hotel after the event (around 11pm), she had NO HOT WATER to take a bath. Maintenance was called and the first responder worked on it for a while and left saying he would call back with status. No call. Maintenance was called again. Second responder appeared and said first responder must have finished his shift and left. Second responder worked in the bathroom for almost an hour with no success. Needless to say, it was around midnight with no resolution. With a legitimate fear that COLD showers would be required in the morning, mom did NOT sleep. Not cool and not acceptable.
Question: When it was soooooooo late and a 75-year old women was in a room with no hot water, why wasn't she immediately given a new room? And, why wasn't she reassured that she would get a key for a new room in the morning to take a hot shower?
In the end, after having a non-relaxing evening, unable to clean up before bed, and worrying about the prospects of a cold shower the next day, a miracle happened and she did have hot water the next morning.
When she checked out, she was "compensated" with a $15 voucher for parking.
For the amount of points used to get this room, it definitely did NOT provide the special treat and relaxing room that we intended. In a case like this, we probably should have had some/all of our points credited back...
The sad thing is, we really want to like this hotel. We've had a couple really good visits and a couple not so good visits #loud pool area construction and odd shaped rooms with no windows#. We will likely visit again and hope to have a better experience.
November 26, 2013
Rated 1 out of 5 by JoaO This hotel allows havoc at all hours
In one day I was awoken by unruly children running and screaming up the halls around 7 am. Only to be awoken the next morning at 2:31 am with pounding on my door and screaming adults. The phone system either didn't work since no one answered, or the staff was idle. I had to get dressed to go to the front desk to get help, and found the young man at the front desk sitting on the ledge with his feet up. It took almost a hour to get the people either moved or removed. It may be my single worst hotel experience in over 7 years.
April 30, 2013
Rated 4 out of 5 by jroggensee Great Meeting Venue
Overall - this is a beautiful facility. My two complaints would be the lack of free WIFI and a really noisy in room AC.
November 16, 2013
Rated 1 out of 5 by BostonTV This hotel is really dispointing
Could someone tell the management of Westin Book Cadillac that: a shower without body wash on first night is not practical; a shower without body wash on the second night is a proof of bad management; a continental breakfast without orange juice is not nice; a swimming pool witout changing room is not easy, especially when you have to cross the lobby in swimsuit; a spa that is always closed is not relaxing; a club lounge that is also closed is disppointing; a closed minibar with a key that you have to receive from the lobby bar is just something that makes noise during the night; a turndown service on request without chocolate is not a service; a concierge desk without concierge during three days is just decorative.... This is a full price reduced service hotel
March 31, 2013
Rated 5 out of 5 by Ronnythebear My home away from home
Visiting my hometown in Detroit can often be stressfull. A whirlwind of catching up with family and friends in usually a matter of a few days. The Book puts us at ease. Its our home away from home when travelling. It gives a little distance from our families so we can have the privacy we need to unwind. Its also located near some of our favorite places (Comerica, Park Bar, etc.) The experience is always the same with great service, warm smiles, and the most comfortable bed in town!
September 18, 2013
Rated 5 out of 5 by JCMK Anticipated my needs...
The host at check-in asked if I was visiting for business or pleasure. I mentioned that I was on a work assignment, but was hoping to have a treat and have dinner at "Meat". He asked if he could make my dinner reservation. He called immediately and worked to make sure I had the reservation time I desired. It doesn't get better than this....
October 31, 2013
Rated 5 out of 5 by Erin20 Exceeded Expectations
After a long and delayed flight with an interview early the next morning, I checked into The Westin close to midnight. The guy working the front desk was very friendly and could tell I was exhausted and nervous for my interview. He went out of his way to upgrade me to a King Suite at no charge. The room was beautiful and all of the staff I met were friendly, kind, and welcoming. I am so thankful to have been welcomed so pleasantly to a city I had never been to before after a long and exhausting day of travel. I ate breakfast at the hotel restaurant in the moringn and the pancakes were delicious. Overall a relaxing and perfect stay! Thank you to everyone at The Westin who went above and beyond to exceed my expectations. Beautiful hotel, friendly and welcoming staff.
February 1, 2013
Rated 4 out of 5 by Maxiecoat They know how to make it right!
After traveling from Houston to Detroit for a conference being held at the Westin Book Hotel, I was greeted at the front desk with some real bad news concerning my reservations. More money was being withdrawn from my bank account than what was told to me when I first made my reservations. The result from that would have brought problems to my bank account (read between the lines). The Hotel worked with me and even gave me a free 25.00 meal. I really give props to the Hotel for making a mistake on their part forgivable!
May 9, 2012
Rated 4 out of 5 by GSBRQ Nice room, lovely hotel; some staff could be friendlier
Stayed here 4 days for a conference; overall, an excellent hotel.
Great location, many nearby attractions
Room was clean & very comfortable
Complementary bottles of water in the room
Desk had several outlets & data ports in front
Nice double-headed shower
Mini-fridge available upon request
Credit for each day you decline maid service
Room stocking a bit stingy (towels, tp, coffee)
Staff courtesy was hit & miss
Understaffed lounge; long wait for a drink
Few nearby dining options outside the hotel
June 13, 2012