Rated 4 out of 5 by Carlos2222222 Stayed here during weekend trip to Comerica Park
Live in area suburb but decided to catch a weekend ball game and go to MGM grand and have a couple of drinks.. .at end of night were glad we decided to stay here until we pulled in.
The valet was unhelpful despite a couple of valet attendants being outside.. . we pulled up and started to get our luggage and bags and no one came up to get our keys. We were tired and decided to take our keys and walk in to try to check in. One of the valet attendants (who we had not seen before and wasnt the crew that was very unhelpful) asked us if we were leaving the car etc .. .I was a little irate that no one had come to get our keys and let him know my frustration but to his credit he was very apologetic (for something that wasnt his fault as the other valet attendants were the unattentive ones. In any case the hotel was nice but everything was closing down (1 am) so couldnt get a drink although we have been to the restaurants and bars and they are phenomenal.
The rooms were standard Westin fare and we got nice room (2131) and had a great nice rest.
Would we stay here again.. . yes but they really need to work on the valet service issues etc (hence 4 stars and not 5)
September 14, 2014
Rated 5 out of 5 by bridesmaid4life Incredible Event Location!
On top of the actual hotel room receiving 5 stars, the event space and staff is what really exceeded any expectations I had. The entire event was spectacular - from the cocktail hour through dinner and the overall service and ambiance, I have never been to an event that I could not find one thing that I did not enjoy!
I would COMPLETELY recommend this property to anyone looking to host a remarkable event!
**Also, I have never received such exceptional bar service and would like to personally thank Jill and Patricia on behalf of all the wedding attendees for doing a phenomenal job!!
September 3, 2014
Rated 3 out of 5 by Buddybaby82 Stay
The hotel was clean and nicely decorated. Very nice staff, friendly and courteous.It was very nice but I think the outside elements really take away from the hotel and what it has to offer. If you have to stay downtown than this is the place. We had to walk to get back and forth to the hotel and it got to the point that I didnt even wear any of my jewelry outside after a certain time. The hotel cannot control the people but the panhandling and everything else left little to be desired. The hotel in itself was very nice.
September 4, 2014
Rated 3 out of 5 by Hvyhitter Not happy
Got to the Westin around 4:30pm thinking we had plenty of time to get changed, grab a nice bite to eat before the Eminem/Rihanna concert. Much to our dismay.....our room was not ready.....wow, for a Westin......the room not ready at 4:30pm?? Not typical of a Westin and not impressed. We did not get our room until 6pm. So, not much time to change and no time to grab a bite to eat. We were told a $50.00 credit for food or bar tab would be put on our bill.....didn't see that when I did the room checkout. The lines for checkin/check out were ridiculously long again so I didn't bother. Won't be staying there anytime soon that's for sure.
August 25, 2014
Rated 1 out of 5 by Joshua10 NEVER AGAIN
As an SPG member this was by far one of the most disappointing stars. When a motel is converted to a supposed high end brand hotel and it is not done well the whole experience is negative. The customer service staff at check in were miserable and may as well have stayed at home. The coffee shop on the Ground floor which claims to sell STARBUCKs coffee is a fallacy and not in line with the how STARBUCKS would want its brand recognised. A total disappointment
September 2, 2014
Rated 3 out of 5 by DON43 What is the point of an executive lounge that is not open
This is a lovely hotel with many nice features. On checking in we were told that the assigned room was on the 23rd floor with access to the executive lounge including cocktails in the evening and morning breakfast. We wanted to see the lounge but neither key worked. On checking with front desk, we were told that we had been incorrectly informed and that the lounge was closed at weekends. What is the difference between customers at the weekend and during the week? What is the point of being a loyal Starwood client, Platinum, if you do not get these benefits at the weekend? We were given breakfast vouchers but nothing to compensate for the evening drinks or munchies. The room was comfortable with a nice large bathroom. Initially, I was not going to recommend the hotel, based on the executive lounge issue, but reconsidered based on the other pluses of the hotel.
August 29, 2014
Rated 4 out of 5 by Rhette Accomodation
Room not ready for check in at 5:30 pm! Really inconvenient however the staff did their best to compensate us and that was appreciated. Westin's facilities - beds, linens, shower etc. excellent. Missed my bath robe in the room though! Food toooo expensive!!!!!
August 26, 2014
Rated 5 out of 5 by glamourgirl nice getaway
mo one told us about how the elevators work wryh room keys.
August 26, 2014