The Westin Book Cadillac Detroit

  • 1114 Washington Boulevard
  • Detroit,
  • Michigan
  • 48226
  • Estados Unidos
  • Mapa

Tarifas y habitaciones

  • Para hospedajes de más de 90 días, llame al 866-539-3446.
  • Solamente puede reservar con 550 días de anticipación.
  • Vuelva a revisar las fechas.
1 habitación 1 habitaciones , 1 adulto 1 adultos , 1 niño 0 niños
Rated 4.1 out of 5 by 568 reviewers.
Rated 5 out of 5 by Westin Cadillac Went Above & Beyond! The staff were exceptionally welcoming and friendly! After long days at the Orion Music, Car & Bike Festival, it was great to return to a warm welcome and a great room! The Fitness Center was as good as you get in a hotel, and we made the most of it# June 11, 2013
Rated 2 out of 5 by Breakfast Vouchers We were provided vouchers for breakfast valued at $25.00 each. The breakfast ended up costing our group of 6 an extra $44.00. Which made the total for a very average breakfast - $194.00. Outrageous! Get real- they added a 10% gratuity for a party of 6. Last time for us. June 10, 2013
Rated 3 out of 5 by bad valet other than the fact that one of my 4 days there my room simply didn't get cleaned the biggest problem was you can never properly get your car out of valet in a timely manner. the first day I called 20 minutes In advance and I went car. it came 10 minutes later. 2nd day I called 40 minutes early. I went down and still no car. on top of this someone I know simply gave their ticket to the valet window 30 minutes later than I had called Down and got their car 10 min earlier than me! 3rd day at 515am they made me late to the airport as I called down and still no car. it appears that Calling ahead of time is useless and the valet people are unorganized, unprofessional and incapable of just getting you A car so you can be on time. June 4, 2013
Rated 4 out of 5 by A few things... First, the staff was excellent! One thing that struck me as odd was that there were no vending machines. I asked the staff at the front desk why there were no vending machines. He saw my disappointment and he gave me 2 cans of Coke. That was so very nice. Second, the bed is amazingly comfortable but the pillows were horrible. I'm sure if I asked for extras they would've brought them. June 3, 2013
Rated 3 out of 5 by Below average service for luxury prices We had to wait 2 hours after check in time for our room. The staff did not apologize and did not really seem concerned at all. We were originally told the delay would only be 30 minutes from when we got there. We arrived at 3:45pm and check in time is 3pm. After 1 hour, we got back in line to ask about our room status, and we finally got our room keys. However, we were told that we would receive a phone call when our room was ready. In addition, there were about 40 other people experiencing the same delay, all waiting in the lobby bar. The service at the bar was also terrible. Because we were delayed by 2 hours, we were late for our dinner reservation. Another evening, we received a memo intended for someone else with the same last name. We brought this down to the front desk. The memo contained important travel information; if we had not brought this oversight to the hotel's attention, the guest for whom the memo was intended could have been in a precarious situation. Finally, the night before we checked out, we ordered room service. We were told (without apology) that we would have to wait an hour for room service. We received it an hour an a half later without apology. When ordering, we were told that the kitchen was out of fries (again, without apology) and were offered salads instead. It seemed pretty outrageous that they were out of fries and hadn't even started their late night menu yet. One of the two sandwiches we received was horrible. The panini bread was rock hard, and there was barely anything on the panini. It was also slightly annoying that there was no room in the mini fridge for our own food and drinks. When we went to leave there was further disorganization regarding parking. Upon arrival, we were told that we could self park and given directions. At checkout, we were told that the group discount was only valid for valet parking. After repeatedly asking for this to be remedied, the front desk attendant finally agreed to give us the group discount (that we were supposed to have in the first place). However, when we went to get our vehicle, none of the valets had been notified of this. We got it worked out, but it was no thanks to the front desk attendant. This hotel staff was completely unorganized and not at all service oriented. For the price, it seems that the staff should be at least moderately attentive to guests' needs. We will absolutely never stay in this hotel again and will discourage others from doing so. May 29, 2013
Rated 1 out of 5 by Poor Service The service at this location was completely unsatisfactory. The staff was not supportive, they were not helpful. Issues were addressed with poor attitude and I had to dispute the charges on my credit card. May 28, 2013
Rated 4 out of 5 by Needed more people on staff this weekend We were staying at your hotel for a wedding and there was multiple weddings and also DEMF. When we checked in the lines were incredibly long and we had to wait an extra 3 hours for our room to be ready. Knowing how busy the hotel was going to be this weekend you should have had many many more people on staff. May 28, 2013
Rated 5 out of 5 by This hotel has great features and the staff is awesome I truly enjoyed my stay at this hotel. The hotel is beautiful with great architectural features and amenities. The staff is very friendly and helpful. It is centrally located near downtown with shops and eating establishments within walking distance. I would certainly recommend this hotel to anyone taveling to Detroit. May 23, 2013
Rated 5 out of 5 by Great staff, excellent features, attention to detail I am a very frequent traveler, and I end up in Detroit more than I am home. I have stayed here many times, and each time the staff have been more than friendly and responsive to any request. They have helped me when I had the flu - brought chicken soup to my door and included hot tea without me asking for it knowing I was sick. They have helped find a room big enough for my kids to be able to sleep comfortably when my hubby and kids came into town while I was working. They have found things for my children to do downtown. The rooms are always clean, always well attended. The doormen always remember me when I come back and say 'hi'. In short, they make having to be gone from home much less of a hassle! May 22, 2013
Rated 3 out of 5 by areas need help Unsatisfactory valet and bell services. When we arrived no one even asked if we needed attention. Four uniformed bell servers were talking at the front and made no attempt to assist guests. During our three day stay with a rental car, long waits and disorganized drop off and pick up of cars occurred each and every time we needed our car. We even called down to have car brought around and it did not even help. May 21, 2013
Rated 5 out of 5 by Great location, and rooms This hotel decor is beautiful.. The bathroom. Is so modern/savvy ... Beds soft and pretty clean white .....can't wait to stay again:-) May 13, 2013
Rated 5 out of 5 by Worth the visit Detroit was not on my list of places to visit but work assigned me to a meeting at the Westin. I was certainly surprised to find this gem in downtown Detroit. The staff were exemplary, professional and created such a positive attitude. The food was outstanding. The bathroom was almost as big as the room. When I became ill the staff was more than supportive. This was the most pleasurable time I ever experienced in Detroit. I highly recommend this hotel. May 13, 2013
Rated 5 out of 5 by Great Place for a Conference Enjoyed 5 days at the hotel. Rooms are very clean. Give yourself time to eat in the AM. May 12, 2013
Rated 5 out of 5 by Classic Hotel great hotel for downtown detroit May 7, 2013
Rated 4 out of 5 by No Housekeeping Service Although I usually choose the eco friendly option when I stay in a hotel, I didn't even get the option this time. My room did not have the card to leave on the bed, or even a DO NOT DISTURB sign to hang on the door. My room was not serviced in the 3 days/2 nights I stayed. And while I can certainly make my own bed and use a towel more than once, I REALLY missed the coffee--I do need that replenished daily!!!! May 6, 2013
Rated 3 out of 5 by Nice room lousy service Room came with one robe even though two checked in. Room had a cork screw behind the locked mini bar, no key was provided at check in. Despite a request to the bellman upon entering the room it took nearly an hour to get a robe and a cork screw. Charged for internet....what is the use in being a member May 6, 2013
Rated 5 out of 5 by Excellent...first time in Detroit I came up to Detroit to find a restaurant for our son's rehearsal dinner. The hotel staff at check in; the valet; the 2 restaurants and their staff were so helpful and pleasant. I wanted to make sure I called them all out. The hotel is beautiful, the room was exceptional...just a great overall experience. We also have guests staying at the hotel for the wedding. They won't be disappointed. Thank you! May 6, 2013
Rated 5 out of 5 by Fantastic stay The Westin Book Cadillac in Detroit is fantastic. The staff was extreamly friendly, the hotel was beautiful, rooms were clean and the bed was a dream!! For the ladies, plenty of mirrors and outlets for getting ready. We will definetly be returning. May 6, 2013
Rated 5 out of 5 by Great hotel in a great location This Westin and staff did a great job accommodating our large group, in town for a family wedding. Handling of special requests and services were just perfect. May 6, 2013
Rated 1 out of 5 by This hotel allows havoc at all hours In one day I was awoken by unruly children running and screaming up the halls around 7 am. Only to be awoken the next morning at 2:31 am with pounding on my door and screaming adults. The phone system either didn't work since no one answered, or the staff was idle. I had to get dressed to go to the front desk to get help, and found the young man at the front desk sitting on the ledge with his feet up. It took almost a hour to get the people either moved or removed. It may be my single worst hotel experience in over 7 years. April 30, 2013
Rated 4 out of 5 by Valet Valet Parking was unorganized and took too long. The valet staff allowed cars to park in the no standing zone (which in the city of detroit is a no-no). The valet staff did not even offer to help with the bags when we left. Overall the valet staff needs training on how to properly treat and talk to customers. April 29, 2013
Rated 5 out of 5 by This hotel has great features Hotel very comfortable and affordable. They provide everything you need to make your stay enjoyable. April 29, 2013
Rated 5 out of 5 by Wonderful Stay Best feature Front Desk Manager - Andrew. What a wonderful experience. April 25, 2013
Rated 3 out of 5 by Great location Hotel was close to all of the attractions in downtown Detroit. This was the best feature of the hotel. April 25, 2013
Rated 5 out of 5 by Detroit's Finest Hotel I truly enjoyed the hotel and the friendly staff and look forward to visiting again soon. April 22, 2013
Rated 5 out of 5 by Beautiful hotel and wonderful service This is the place to stay in downtown Detroit. Not only is the hotel beautiful, but the rooms are spacious, and service is beyond reproach. Loved it. April 22, 2013
Rated 4 out of 5 by VERY NICE HOTEL.... ugly view This is our first time at the hotel....the people were very friendly, the room is very nice, the bed and linens very comfortable.....BUT the view from our room 818....was a large bank of air conditioners.......just ugly !..........I was excited to be staying down town for the night.....and all I can say is that was the one disappointing part. Gorgeous wedding....gorgeous ball room ...excellent food..VERY FUN PLACE...ugly view.......... April 22, 2013
Rated 5 out of 5 by This hotel is spot on Always therapeutic and divine! April 21, 2013
Rated 4 out of 5 by Great stay at the Westin! We loved staying at the Westin. Great food, great atmosphere, and a very clean hotel. The hotel location was great for getting on and off the expressway for where we needed to go. The hotel staff was very accommodating. April 21, 2013
Rated 4 out of 5 by nice staff Excellent staff, from the door man to the desk, bar and restaurant. well run hotel April 19, 2013
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