Rated 5 out of 5 by Helderbeck Great Hotel
I really enjoyed staying at this hotel. The room was very comfortable. The staff were wonderful and it was super clean. I just love the bed!
July 12, 2012
Rated 5 out of 5 by Pugzilla44 Hotel
I Loved this hotel it was Beautiful on the inside, The staff was Very friendly and helpful. I would stay here anytime I am in the area!!
March 17, 2014
Rated 3 out of 5 by Westin13 Nice hotel but cleanliness wasn't up to par.
Hotel room was nice, bathrobe in bathroom was stained and so was some of the pillow cases. The shower curtain was also frayed and hanging.
July 27, 2013
Rated 5 out of 5 by douglas2 Great stay
Everything was great, room was clean and beautiful.
August 12, 2014
Rated 5 out of 5 by BDC23 Beautiful Hotel
I loved this hotel. The spa is amazing the restaurant out of this world. I would come here before any other hotel when visiting Detroit.
June 17, 2013
Rated 5 out of 5 by Sue27 Impressive Hotel
The hotel exceeded my expenditions. It was clean, up to date and the staff was very friendly. We were extrememly pleased with our stay.
December 12, 2012
Rated 5 out of 5 by DonM This hotel was great
The old Book Cadillac was the cleanest hotel i have ever stayed at, with the hotel staff meeting every need. I cannot wait to go back.
August 5, 2013
Rated 5 out of 5 by Cassh I feel like I live here
I stay here at least a few times a week and they never disappoint! Also, try the chicken tacos from the lobby bar, they are fantastic!
October 21, 2013
Rated 5 out of 5 by Nowiffie Great location, and rooms
This hotel decor is beautiful.. The bathroom. Is so modern/savvy ... Beds soft and pretty clean white .....can't wait to stay again:-)
May 13, 2013
Rated 4 out of 5 by CalBears06 Best SPG Property in Detroit
I travel to Detroit for business on a weekly basis and have stayed at the Book Cadillac over a two dozen times, 40+ nights. This review is based on all of my stay experiences at the hotel:
+Front desk and concierge staff are always professional and responsive to my requests
+Rooms are generally in good condition and housekeeping do a great job with cleaning the rooms. I use Green Choice for the bonus points.
+Roast Restaurant in the lobby is one of the best restaurants in downtown. Room service food is also very prompt and generally pretty good.
-Valet is hit and miss, the wait could be 20 minutes if your forget to call down in the morning.
-Concierge lounge has limited hours (not open on Monday and weekends) and the selection of food/beverage is limited.
-SPG suite upgrades are rarely offered automatically. The hotel is very popular with frequent travelers and I suspect they don't have enough suites to upgrade all the Platinums let alone the Gold. However, the few times that I did specifically asked for a suite upgrade, the front desk was able to accommodate it.
-High speed internet speed could be really slow in the evening. (You have to pay for internet unless you have SPG status).
July 20, 2014
Rated 5 out of 5 by jpg54 Great downtown location
Excellent service all around. Staff extremely helpful and they care about their work.
July 18, 2014
Rated 5 out of 5 by Jen765 Great Stay
Great service, nice hotel.
August 18, 2014
Rated 5 out of 5 by JNS2012 Fantastic place to stay in the D!
Celebrated wife's 40th with an overnight to the Book Cadillac. Hotel was beautiful. Staff at the bar was friendly and attentive.
January 28, 2013
Rated 5 out of 5 by navydad8030 great room, nice view
you have some great staff, and you have some that need a little more training in customer service but overall we loved the hotel
March 17, 2013
Rated 5 out of 5 by Lionsfan99 A Great Stay
Absolutely no complaints, everything was how it should be. I would stay here again. Great staff, great rooms, great experience.
December 26, 2012
Rated 5 out of 5 by Lynn54 only one flaw
The bathtub did not drain. Only one person could shower, because the drain at the bottom would not let dirty water drain out.
December 31, 2012
Rated 5 out of 5 by Pat1962 Excellent Stay
There wasn't anything that I really could improve upon during my stay. A continental breakfast would have been nice though.
February 27, 2014
Rated 5 out of 5 by Will50 Old Gem Renewed
The once proud Book Cadillac is in business again with renewed vigor. Great food, fine service and comfortable modern rooms.
November 18, 2012
Rated 5 out of 5 by pattyo The hotels employees were all excellent.
Every person that we had some kind of business with was personable and went way beyond to help us have a perfect experience.
March 17, 2013
Rated 3 out of 5 by pretty11 Over price..didn't meet my expectation
Overprice!..will not return!
August 14, 2014
Rated 5 out of 5 by JGibson Awesome Hotel
I've had the pleasure of staying in some of the best hotels in the country, and this one really rivals any of them. Kudos!
May 2, 2012
Rated 5 out of 5 by kcbusiness66 Consistenly meets my expectations
I've stayed here several times the past year. The staff is always helpful and friendly and the room comfortable and clean.
October 4, 2013
Rated 5 out of 5 by Jean0810 This hotel was great
Tasteful layout and color scheme. Staff polite and very helpful. Costs are reasonable. The bed and the bathroom ver good.
August 13, 2013
Rated 4 out of 5 by jroggensee Great Meeting Venue
Overall - this is a beautiful facility. My two complaints would be the lack of free WIFI and a really noisy in room AC.
November 16, 2013
Rated 5 out of 5 by busjones2112 This hotel has great features
Dinning and food was great. My Company hosted some clients for a Rewings game and we ate and had drinks and the Grill.
February 2, 2014
Rated 5 out of 5 by barb large room
Was blown away by how large my room was! Everything was great, staff was friendlly, would definitely stay there again.
February 20, 2013
Rated 5 out of 5 by jacobrandy72 City Get Away
My wife felt this was the most comfortable bed and the quietest, most relaxing room for any stay in a downtown area.
February 13, 2014
Rated 5 out of 5 by wake very nice
nice hotel, great food in the resturant.
spg platinum status rewarded with suite upgrade and breakfast in resturant.
February 18, 2013
Rated 5 out of 5 by luv2travel3193 Wonderful staff
Every question and inquiry handled with attentive, friendly attitude and promptly. Great customer service by staff.
June 16, 2013
Rated 5 out of 5 by Freeman50 Clean Rooms
The hotel is nice and clean. the staff was very friendly and knowledgeable about the city. The spa was the BOMB!!!
November 17, 2013