Rated 4 out of 5 Above and Beyond
During our recent stay we had our 90 year old grandmother with us and required adjoining rooms with one being handicap accessible, the staff not only accommodated this request, but also accommodated us for an early check-in. Although we were there only overnight, we had quite a few special requests of the staff, all of which were done quickly and with kindness. The staff at this hotel was excellent during our visit, and that made the trip.
July 21, 2014
Rated 3 out of 5 by Mike46 Good rooms, Service and SPG recognition below expectation
I recently stayed at this property the first time. On the first glimpse it makes a good impression. Check in was fast, however no mentioning about status, and no upgrade even. The room assigned was not even on the higher SPG floors.
Room it self was nicely furnished and had enough space. Bathroom is very nice with separate shower and Tub.
Downside if the room is the AC. It blows directly onto the bed without the possibility to adjusting it. Also you can only put it to automatic or off. On automatic you consent lay have the AC switching on and off.
I opted for make a green choice, no need to change linen, towels after one day. However this means, that nothing gets done. No replacement of water or coffee/tea from the coffee maker.
Biggest letdown is the executive lounge. First morning I arrived I was shocked: the hotel allows people that freshly come from their morning workout into the lounge stinking and sweaty. I couldn't believe my eyes. On the second day as was there earlier and was alone, alone as also no staff was there. They do not provide hot water for tea ( which selection wasn't refilled from the day earlier) in the lounge, but the service gets it for you. As there was no service personal in the lounge in the 15min I stayed there, obviously no tea.
Else the breakfast selection is quite good.
July 13, 2014
Rated 4 out of 5 by dastew Wish I could have stayed longer.
I only stayed one night, wish it could have been more. As a Gold SPG member we were upgraded to a premium King room which was very nice, clean , & roomy. Check in on a saturday was easy with respectful and polite hotel staff. Note that check in desk is on the second floor.Valet parking is available, but we
self parked in the same garage directly behind the hotel that the valets use. It was close and we felt safe even coming back to the property after midnight - no problems there.
Parking was even free with validation at the Hotel desk. This is the nicest Westin I have stayed in and hope to enjoy it again.
July 14, 2014
Rated 5 out of 5 by Goober01 Gorgeous hotel w/friendly staff
From arriving at the front door you are made to feel welcome. There was a line at check-in, but staff was very courteous. Was disappointed in the prices at the restaurant especially when staying an extended period of time. Also, did not like room being cleaned at 5:30 pm. Event food not tasty. Loved the security everywhere..felt safe
July 18, 2014
Rated 5 out of 5 by moco99 Historic Hotel with Modern Insides
I was in Detroit for one night for a business trip and wanted to stay here.
The outside has that historic feel, being originally built in 1924. However, inside it has one of the nicest interiors I've been to lately. Some Westin properties are in need of some remodeling, this one is great!
I didn't stay long enough to try the restaurants, although a local coworker said Roast is great. I was happy to see an Executive Club at this Westin, which is rarity compared to it's big sister chain's Club Lounges.
Not sure if I'll be back to the Motor City soon, but if I do I will come back to this property.
July 11, 2014
Rated 5 out of 5 by jpg54 Great downtown location
Excellent service all around. Staff extremely helpful and they care about their work.
July 18, 2014
Rated 5 out of 5 by MacDaddy14 Always Excellent
The Westin book Cadillac is the nest in Detroit.... Large nice rooms, excellent facilities and superior service, even better than the usual Westin service....
July 17, 2014
Rated 5 out of 5 by Mickey7146 Very Nice Room
The room was very clean and spacious. The decor and furnishings were very nice and accommodating. I will definitely recommend this hotel and stay here again!!!
July 17, 2014