Rated 3 out of 5 by somebodyinnyc Acceptable
The room was comfortable, but it could have been cleaner. Some of the staff was rude, especially in the gift shop.
June 20, 2016
Rated 4 out of 5 by AJG3 Perfect downtown location
I grew up in Detroit and return for the Movement festival annually. I could easily stay with family in the suburbs but proximity is key over the busy Memorial Day weekend. I have stayed at several other downtown hotels in the past, but this was my first stay at the Book Cadillac. Upon check-in I was immediately recognized as a SPG member and offered a room upgrade. The room was clean, brightly lit, and had incredible views of GM building, the riverfront, and Windsor. It was about a 10 minute walk to Cobo/Hart Plaza/riverfront. Despite all the dining choices within walking distance/short cab ride, we checked out Roast and it happened to be happy hour. Half price cocktails and bar menu...a Michael Symon burger for $6 ?!?!?! Delicious. Thanks Book Cadillac.
May 31, 2016
Rated 5 out of 5 by Maria5662 Personal
I highly recommend this hotel if you are looking for a relaxing get away. The staff was very attentive to my individual needs and all request were honored upon my arrival.
May 4, 2016
Rated 2 out of 5 by Davidlaw Disappointing in many ways
Despite making advanced reservations and calling on the day of our arrival, when we checked in to the hotel at 6:15 p.m., we were informed that there was no King bed room available for my wife and I. The hotel indicated that we could have a room with two separate beds. That was unacceptable. Then, we were offered a handicap accessible room, and no others. We agreed but were immediately told that someone else booked it just "moments ago".
This forced the hotel to find another solution, so reluctantly, we were allowed to stay on the concierge floor. The room was fine. However, when we tried to eat breakfast as part of the offer, there was no oatmeal, eggs, waffles, or coffee left. We asked for some coffee, and were told "I'll get to it, but I'm busy right now" from the staff member assigned to the food. Her supervisor finally came in and apologized. Obviously, we ate elsewhere. And, not to forget about parking, we had to stand in a line of more than thirty cars when we first arrived. There was an insufficient number of valet parking attendants and no self park. The self park lot was full. For a Westin, this hotel seemingly lacks good management.
April 18, 2016
Rated 5 out of 5 by Stacy2014 Beautiful hotel for a fun weekend getaway
Everything about this hotel is wonderful. The staff is beyond exceptional. They are friendly, attentive and prompt with service. The room was spacious, comfortable and clean. The pool/hot tub looked relaxing, but when we went downstairs to use it, there were way too many children running around and doing cannon balls in both the hot tub and pool. Nothing wrong with children though, we just needed something a little more quiet. So unfortunately we had to bypass the hot tub. Overall a wonderful stay and we cannot wait until our next visit.
April 3, 2016
Rated 2 out of 5 by TimJay Lack of cleanliness
I arrived in the evening around 10pm and notice a left over room service cart outside my door. When I left my room at 7am the cart was still there. Surprised that no one came to retrieve it and the food sat out in the hallway.
My room was also not very clean or put together. Other than the bed being bad I couldn't tell if the room had been flipped from the previous tenant. There were used towels in the bathroom.
March 31, 2016
Rated 5 out of 5 by Theresa27 Celebrated my 50th Birthday 2/27/2016
Loved every minute! Heavenly Bathrobe! Relaxing swim & hot tub. Excellent food & drinks. Gorgeous View. Excellent Location. Everything within walking distance. Such a Fun Filled Weekend! Can't wait to come back!
February 29, 2016
Rated 5 out of 5 by woody303 This hotel is the best around
The staff is very friendly and accommodating the rooms were maintained very well and spacious.This is the perfect location to visit many of the great restaurants that are opening in Detroit.
February 15, 2016