Rated 5 out of 5 by eric17 Hotel has great rooms, restaurant, and health club
This is one of the best business hotels that I have been to in the U.S.
March 14, 2013
Rated 5 out of 5 by Catfish32 The hotel is super clean
The cleanest hotel I have stayed in with great restaurants in the hotel
December 25, 2012
Rated 5 out of 5 by ChangeItUp Wonderful Stay
Best feature Front Desk Manager - Andrew. What a wonderful experience.
April 25, 2013
Rated 4 out of 5 by Fima Nice room size and views
Excellent hotel, clean rooms and bathroom also spacious and up to date
December 4, 2012
Rated 5 out of 5 by SamV Downtown hotel with class
Excellent hotel in the city and very pleasurable experience
June 15, 2013
Rated 5 out of 5 by GSerra Beyond my expectation!
The hotel was beautiful, clean and the service was amazing.
May 8, 2012
Rated 5 out of 5 by agc46 Close to Comerica Park
Great hotel for the World Series. Outstanding restaurant.
November 4, 2012
Rated 5 out of 5 by Monique2012 "Heavenly Stay"
Wonderful stay! Nice clean rooms, loved the resturant!
August 28, 2012
Rated 5 out of 5 by SPS84 Excellent service
Very attentive staff and work hard to meet your needs
February 11, 2013
Rated 1 out of 5 Underwhelming
Paid a lot of money for a hotel that is quite poor.
January 18, 2013
Rated 4 out of 5 by Gypsy Best option in Detroit
Modern hotel with large rooms and great restaurant.
October 1, 2012
Rated 5 out of 5 by Gymrat49 Excellent accommodations!
Spacious rooms.Bath and shower above expectations.
August 12, 2012
Rated 5 out of 5 by Dick34 Hotel was perfect
Hotel and staff exceeding my expectations
August 17, 2013
Rated 1 out of 5 by Jackie36 Wonderful
A wonderful stay.
Very well maintained hotel.
March 19, 2013
Rated 5 out of 5 by Sparkydsh Outstanding
First class. Friendly staff, beautiful hotel.
January 3, 2013
Rated 4 out of 5 by SteveTX Another great stay
Great rooms, friendly staff, wonderful food.
September 2, 2012
Rated 5 out of 5 by rdk12 Fabulous Facility
Would definitely stay here again in Detroit.
December 23, 2012
Rated 5 out of 5 by Jenny73 excellent service
Talina and the staff was wonderful.
August 27, 2013
Rated 5 out of 5 by Jeff1953 Fantastic Stay
Great hotel!!! Will recommend to everybody.
October 30, 2012
Rated 3 out of 5 by Aeriel924 It was Ok
The experience in this hotel it was ok.
April 27, 2012
Rated 3 out of 5 by Dolphin59 Disappointed
Service and professionalism of staff
July 1, 2013
Rated 5 out of 5 by Vinny Good Location for Downtown area
Front desk person was excellent.
August 4, 2013
Rated 5 out of 5 by vpf57 Nice Hotel
Very nice hotel. Excellent service.
December 10, 2012
Rated 5 out of 5 by Rick Classic Hotel
great hotel for downtown detroit
May 7, 2013
Rated 5 out of 5 by George13 This hotel is spot on
Always therapeutic and divine!
April 21, 2013
Rated 3 out of 5 by ML1977 A bit bumpy
As an SPG Gold member, I've had the chance to stay at several Westin hotels of late. Several aspects of the Book Cadillac are outstanding; for example, the room cleanliness, the bed, the bathroom, and the pool/workout facility are all top-notch. That said, several service areas need improvement to reach the typical Westin standard. Shampoo and Conditioner were not replaced in our room (over a 4 night stay), and neither was our coffee refreshed with caffeinated coffee. (I've had this happen before -- if the staff notices that both caffeinated coffee filters have been used, why would they replace them with decaf?) Our towels were not replaced (even though we didn't select the Green program). Finally, I accidentally spilled coffee in my bed (sorry!), but the sheets were not replaced. Admittedly, I should have reported this to the staff at the time, but I didn't want to go through that ordeal.
Moreover, the valet parking service was utter chaos. It usually took 20 minutes to retrieve my vehicle, and the street outside the hotel where the valet system is utilized is sheer madness. The valet process needs significant improvements to its efficiency.
I also sat in the Motor Bar for over an hour before any staff member came to get my drink order, and when I checked in the clerk didn't offer me the free internet option that I usually am offered with my Gold status.
All in all, it was a pleasant stay, but for the money, it wasn't up to what I typically receive service-wise from Westin properties.
July 15, 2013
Rated 5 out of 5 by numbersguy75 Another great stay at the Book-Cadillac in the D
Visited Detroit to see Muse at the Joe. Upon arrival, I was greeted warmly after having to wait about 10 minutes to check in. It was just after 3PM so prime time to check in so it was understandable to have to wait a few minutes. My room was ready and as a Starwoods Preferred Guest Gold member, I was offered an upgrade to a premium room at no charge which was great. After the initial wait in line, check in was a breeze. The room was very nice. I love the decor with warm earth tones and the soft blues. The premium room was spacious and had a couch. My only knock is that the carpet could be updated. Otherwise, all the normal things I've come to expect from the Westin were provided: complimentary bottled water, Starbucks coffee, love the white tea aloe lotion and soaps, the Westin Heavenly Bed lived up to its expectations, and it looked like they came out with a newer version of the Heavenly Shower that included a handheld sprayer. The decor is always nice and rooms comfortable, also very quiet. The late check out as a SPG Gold member is a nice touch. It allowed us to relax, go out to grab some breakfast at the Hudson Cafe and still have plenty of time. It was nice not to feel rushed. Lastly, we had dinner at Roast, a Michael Symon restaraunt. It was fantastic. Worth the money for sure to experience a top notch restaraunt in Detroit, especially one that it connected to the hotel. Overall, I have to say that this was a terrific experience. The Book-Cadillac is a gem in the middle of a City that has so much to offer, it just needs some major revitalization to get it back to its glory days.
March 4, 2013
Rated 5 out of 5 by Miandrea Excellent room, great location
Check in was excellent! The lady at the front desk was friendly, helpful and truly seemed to enjoy her job. We asked for a room on a higher floor and she met our request with a smile. The room was spacious, had a great view of the river and was extremely clean.
The staff at the check in desk were always helpful. When asking for assistance, they provided brochures, suggestions, and turn by turn directions to local attractions. Well beyond my expectations.
The pool was amazing. Extremely clean and a truly beautiful decor. We used the pool 5 times between Thursday and Sunday. What a treat!
We did have one issue. Our first day of housekeeping was great. On the second day, we did have a few issues. When we left the room around 10:45 a.m., we saw a housekeeper pushing a cart down the hall (our do not disturb sign was not on the door when we left). When we returned around 3 p.m., the room was still not made up. At 5:00 p.m., we called down to ask when our room was going to be done and they said, someone was on the floor now (we didn't see anyone). When we returned at 10:00 p.m., the beds were made (not as good as the day before), the toiletries were not replaced (2 of the containers were empty), the bath mat was not replaced, the garbage was not emptied, the used glasses were left and new ones were not provided, the ice bucket was not emptied or cleaned and the garbage was not emptied. Very disappointing. We called down for toiletries and left the front desk know. It would have been appreciated if a 500 spg point credit was given as the room was clearly not made up.
The 24 Grille Restaurant was superb! The burger and bucket of chips, crab cakes, the truffle mac and cheese were incredible. Prices were good and the quality of food amazing.
Great location for going to a Tigers' game. I would definitely return to this Westin.
August 8, 2012
Rated 3 out of 5 by TerribleRoomService Below average service for luxury prices
We had to wait 2 hours after check in time for our room. The staff did not apologize and did not really seem concerned at all. We were originally told the delay would only be 30 minutes from when we got there. We arrived at 3:45pm and check in time is 3pm. After 1 hour, we got back in line to ask about our room status, and we finally got our room keys. However, we were told that we would receive a phone call when our room was ready. In addition, there were about 40 other people experiencing the same delay, all waiting in the lobby bar. The service at the bar was also terrible. Because we were delayed by 2 hours, we were late for our dinner reservation.
Another evening, we received a memo intended for someone else with the same last name. We brought this down to the front desk. The memo contained important travel information; if we had not brought this oversight to the hotel's attention, the guest for whom the memo was intended could have been in a precarious situation.
Finally, the night before we checked out, we ordered room service. We were told (without apology) that we would have to wait an hour for room service. We received it an hour an a half later without apology. When ordering, we were told that the kitchen was out of fries (again, without apology) and were offered salads instead. It seemed pretty outrageous that they were out of fries and hadn't even started their late night menu yet. One of the two sandwiches we received was horrible. The panini bread was rock hard, and there was barely anything on the panini.
It was also slightly annoying that there was no room in the mini fridge for our own food and drinks.
When we went to leave there was further disorganization regarding parking. Upon arrival, we were told that we could self park and given directions. At checkout, we were told that the group discount was only valid for valet parking. After repeatedly asking for this to be remedied, the front desk attendant finally agreed to give us the group discount (that we were supposed to have in the first place). However, when we went to get our vehicle, none of the valets had been notified of this. We got it worked out, but it was no thanks to the front desk attendant.
This hotel staff was completely unorganized and not at all service oriented. For the price, it seems that the staff should be at least moderately attentive to guests' needs. We will absolutely never stay in this hotel again and will discourage others from doing so.
May 29, 2013