Rated 4 out of 5 by PaulSVOLoneRanger Rock star room, minor issues
The room was huge, including the bathroom and separate bedroom. Too bad the tub faucet was leaking (I didn't use it, used the walk-in shower instead). Also too bad I kept getting a busy signal at Service Express.
April 29, 2012
Rated 4 out of 5 by Haitham good location
I stayed here last year, checkin was fast and was upgraded to club floor. club lounge breakfast selection were decent. valet service is available at 20 dollars a night.
I would come back if price is reasonable.
April 16, 2012
Rated 4 out of 5 by Senna Best Hotel in Detroit
Looking for a great sleep after having a fantastic dinner at Michael Symon's Roast, there's no better place to stay in Detroit but the Westin Book Cadillac. You'll love it!
May 24, 2014
Rated 5 out of 5 by jrbeyers Best of Detoit
From the moment I walked in, until the time I left, I found the staff to be exceptionally friendly , helpful and professional. The hotel itself was, as expected, well appointed and elegant.
April 28, 2014
Rated 4 out of 5 by Caleb Great Downtown Detroit Hotel
This is one of the top hotels I've stayed in downtown Detroit. I had not used my Starwood loyalty card in a while and it was refreshing they found it without me having to ask.
May 19, 2014
Rated 2 out of 5 by ed522 Not to my expectations
I fell this hotel could and should be run better.
July 16, 2014
Rated 4 out of 5 by Tricia Very Nice Hotel
Loved the bed and bathroom. Unhappy we had to wait in line for 30 min to check in. we wer late for our dinner reservations. And uor friends had to wait for us. But other than that inconvienence it was good.
February 19, 2013
Rated 4 out of 5 by haroldfromlondon always a pleasure
the townsend was full. we made the drive downtown. staff every bit as professional. regret not eating at roast this time.
June 23, 2014
Rated 1 out of 5 by May2013Guest Poor Service
The service at this location was completely unsatisfactory. The staff was not supportive, they were not helpful. Issues were addressed with poor attitude and I had to dispute the charges on my credit card.
May 28, 2013
Rated 2 out of 5 by Jules01 safety
The explosion woke me up at scared us.
We pa ked and left as quickly as possible.
Not a good experience.
In addition I ft our room lack a certain amount of attention to detail - cleanliness and furniture.
September 2, 2013
Rated 4 out of 5 by Frankie14 Love Westin Cadillac Detroit, but pls fix the wifi
Great hotel. Very convenient for my weekly business travel. I have no complaints except for one thing. The wifi. Fix this and I will stay here every week for the next couple of months.
April 25, 2014
Rated 5 out of 5 by Arich The staff is amazing
Above expectations! Showers are amazing but really pales compared to the staff, they went out of there way to make me happy and since I travel often, the recognition and welcome back is why I choose you
September 17, 2012
Rated 5 out of 5 by Kate1234 Great Staff
The hotel is very nice and fancy, but the staff is so friendly that they make the stay enjoyable. The front desk staff is especially kind and always happy to check you in or help with whatever you need.
July 16, 2013
Rated 3 out of 5 by Brunske Valet Mess Up
Everything was great except the Valet guy lost my car keys or one of the guys left them in his pocket. I was 30 minutes late for me meeting at General Motors. Really made me mad!! Totally unacceptable.
February 8, 2013
Rated 3 out of 5 by Stasi Westin Essence not achieved
Sleep Well - one of the primary taglines for this hotel was definitely not possible when you have dirty sheets and a wake-up call from housekeeping at 8:00 a.m. wondering if you are ready to check out.
July 16, 2013
Rated 4 out of 5 by CJLQuips Outstanding property, with excellent people reprsentating the property
All needs were met. Jeff VArley is an outstanding representative
July 10, 2014
Rated 3 out of 5 by pattie Room service food horrible and vastly overpriced
Food was served quickly, but perhaps too quickly for the product to be above adequate.
Frozen burger patties for $18. +.?
Would never order room service food again or recommend it to other travelers.
March 16, 2013
Rated 5 out of 5 by Dallasgirl Great hotel becoming one of my favorites
Very courteous staff, very nice rooms, excellent bed and real blackout drapes. Rainfall Showerhead is superb and tall.
June 21, 2014
Rated 4 out of 5 by debmay60 Great staff!
The staff, from the valet, check-in, and especially those answering the service express line, made me feel like I was royalty. I will definitely make this my hotel of choice while staying in Detroit.
March 23, 2013
Rated 5 out of 5 by sonora74 near Comerica Park
Staff at the Westin Book Cadillac excelled in service. Our stay was pleasant. The hotel is very convenient... if you plan to attend a Tigers game it is an easy walk from the Westin to Comerica Park.
August 5, 2013
Rated 5 out of 5 by Christoph Iconic Detroit Downtown hotel...
Good choice in Downtown Detroit. Good recognition of SPG Platinum status with upgrade and breakfast vouchers whenever lounge is closed. Continental breakfast was of good quality.
April 22, 2014
Rated 4 out of 5 by Hotsauce The Hotel Needs Work!
Issues with the following:
No Shampoo in room
Printer "Not working -- could not print boarding pass.
Gift Shop -- bag of Chocolate Stale.
Overcharged by $11.43 post checkout.
April 18, 2014
Rated 5 out of 5 by Wilder48 Love thisplace
My husband and I stay here as much as possible. This rooms are very nice and we actually hung out in our room all day and decided to even stay in and order a pizza for dinner. Real relaxing
January 30, 2013
Rated 5 out of 5 by Aaronkp August stay
The Book Cadillac far exceeded my expectations. I was looking for a comfortable stay in downtown Detroit and was blown away with a combination of style and class. Definitely will come back
August 13, 2013
Rated 5 out of 5 by DOD58 Great location!
With a great restaurant and staff and very close to Cliff Bells for jazz, Detroit Institute of Arts - a world class museum, Whitney - another favorite restaurant in area you cant go wrong!
November 21, 2012
Rated 4 out of 5 by Net4U I felt comfortable and cozy
The room was nice and clean with a comfortable bed. I slept well and my personal needs were met. The location was great being just a short distance from COBO, People Mover, and GreekTown.
November 17, 2013
Rated 5 out of 5 by Hospo12 Awesome hotel!
Can't say enough about the attention to detail every hotel staff member exhibited! A great place to have a small meeting! The Chef is wonderful and the food very delicious and innovative!
March 24, 2012
Rated 4 out of 5 by joe1260 Nice Hotel
Very nice rooms, clean neat and well styled. Nice restaurants, nice fitness room and pool. Nicely located for Comerica Park and Ford Field.
May 27, 2014
Rated 4 out of 5 by Debi2 Hotel is nice but
There was zero platinum recognition other than points. It was busy so broken coffee pot was never fixed, though the outlets were non functioning at desks that was fixed immediately.
February 7, 2014
Rated 5 out of 5 by danl3v Heavenly
I love this hotel. The rooms were clean, and the fitness center was great. It is in the heart of downtown so it is close to the river front, campus martius, restaurants, and stadiums.
September 12, 2013