Rated 5 out of 5 by BJ62 A great getaway
This is our third visit to the hotel for an anniversary weekend getaway. The staff is professional and friendly and the location is perfect for many types of dining and a central home base for other activities while offering a lovely place to sit, relax and enjoy.
August 18, 2014
Rated 2 out of 5 by Koolbeans1 Just Ok...
Hotel was BLAH...boring. The color scheme "dull gray" was depressing. The room had a very bad musty odor. The furniture looked like had been through some ruff times. This hotel needs a make over. The food/resturant high priced and boring. The National Harbor is an exciting place. The Westin should be too! I can not recommend this hotel to my friends. However, if you just want a place to lay your head after a long day give this place a try.
August 14, 2014
Rated 3 out of 5 by SPGguy123 Nice room but Wifi issues
Nice room very comfortable.
Wifi sporadic and unreliable (tech blamed the service company, yes that would be one Westin contracted with...)
Called front desk at 11PM to report Wifi problem and no one answered. Called from an outside line and call promptly answered....hmm you tell me..
After 2 day stay wifi not improved
August 14, 2014
Rated 3 out of 5 by yoyo Room Condition
Upgraded to a large suite I was impressed with the room and the views. Only on drawing the curtains wide did I realize that the large double glazed pane was, in fact, previously smashed with the pane in the room left as broken shards of glass around the edge. I would have asked for an immediate transfer but the weather was calm and I didn't fear the glass breaking as I wasn't going to lean against it. During the night I heard little ticks/clicks as pieces of glass dropped on to the window ledge. I called guest service and they noted that previously there had been an incident in the room, but not to worry. My main concern was safety - further breakage and subsequent personal injury, but as noted, with calm weather and the hotel having cleaned the room I thought I'd be OK - closed the curtains. In the morning some of the glass had dropped on the carpet, and managed to embed itself in my feet, but not cut me. I asked for a room change and suggested that the management look at fixing the window before using the room again. Thanks to Mbari and Tommi for taking care of me and my concerns.
August 12, 2014
Rated 1 out of 5 by bjmrccsc Poor internet service and staff responsiveness
During my third stay this year at this property, I was EXTREMELY dissatisfied with the service. I am a business traveler and I require internet access to my room. I was a guest in Room 213 and had poor connectivity during my entire stay. On day 3 of my stay, I had NO SERVICE AT ALL. Beginning at 7:00am I attempted to use the WIFI connection with no success. After 45 mins on the line with tech support, it was discovered that I could only gain access on other floors of the hotel. As a Starwoods member and frequent guest of Starwood hotels, I was shocked and disheartened by the lack of care and concern shown by hotel staff.
That same day, I was attempting to reheat food that I purchased at a nearby restaurant and the hotel restaurant failed to accommodate, but I was told that the hotel would provide a microwave to reheat food. I received a call from staff that there was no microwave.
There was no genuine effort or proactive response to correct the situation so that I could function as any other business traveler in 2014 who expects basic amenities such as wireless access or the ability to warm food without having to work in the hallway of the hotel or throw out my meal. Most disappointing was the fact that no one on staff found it important to go the extra mile for a Starwoods member. Very uncharacteristic I thought of the Westin Hotel.
August 13, 2014
Rated 4 out of 5 by Nanc53 What a beautiful hotel and location.
Everyone working at your hotel was very accommodating and pleasant. The rooms are roomy and welcoming.
August 12, 2014
Rated 5 out of 5 by Manju Great Service
They gave us the best service ever our son got sick at 3am and the gave us the best help ever and the service didn't stop.
August 9, 2014
Rated 2 out of 5 by Joeg45 Room Needs Significant Improvement
Were it not for the efforts of Amr Bakr, Assistant General Manager, the recent stay would have been a disaster. Amr went out of his way to correct and unsatisfactory room and we are most appreciative of his efforts. I will stay at the hotel again thanks to his efforts.
August 8, 2014