Rated 5 out of 5 by Ming62 Very Friendly Hotel
I recently stayed at the Westin National Harbor for a relaxing weekend night. I found the staff to be very friendly and outgoing. They greeted me every time I walked in or out of the hotel. The bellmen Ray always opened the door for me and Ahmed or Michelle at the front desk were always saying Welcome Back. My room was very comfortable and clean. The Housekeepers were very friendly also. I would recommend this hotel.
March 15, 2015
Rated 5 out of 5 by Jonbell Friendliest Staff
Although I had very little interaction during the week I was in the hotel, every staff member was very accommodating, and there to give a hand. I have some physical limitations, but the gentleman at the door were always right on time with a helping hand. The Restaurant staff was very personable, and provided excellent service. I would return to this hotel for the staff service alone.
March 9, 2015
Rated 5 out of 5 by Gabino Excellent venue for meetings and conferences
This hotel is quite new and very ideally located on the harbor. The view is spectacular and the hotel is surrounded by a wide array of restaurants and bars. I found this hotel while scoping for alternative conference venues outside DC.I recommend it as a good alternative instead of staying in DC all the time. I was very impressed by the staff service. They are very accommodating, patient and service-oriented before during and after our event. I had a set of international participants and they greatly enjoyed their stay. The conference room opens up to this lovely view of the harbor so the coffee breaks are much anticipated. I had my kids stay with me one night and they loved the bed and the pillows and the famous 'heavenly' shower. The 2 things i suggest for their improvement are on the AV facilities contracted outside the hotel (quite pricey) and the cost of catering could be too expensive for non-profits. But Scott and Connie managed to help us bring the costs down at the end of the day. Nice experience I will mention this to other conference organizers!
March 19, 2015
Rated 1 out of 5 by Andrew333 Just plain bad
I was excited to stay at the Westin National Harbor based on the area and the pictures from the website.
Upon arrival, I sat outside by the valet stand for 10 mins while an employee inside stood and chatted with a female and never came out to the car. After the female left the lobby, the employee finally came out and asked if I needed help?
Then at check in, I shared my experience and was told I should've just come in to the hotel. Isn't the point of valet to come help you with your things and show you where to check in, etc?? I was also told about the fact that the restaurants were about to close and they would only offer a limited menu after 11. Not what they could offer, but focused more on what they couldn't.
Then I proceed to my room. The hallway was littered with trash, dinner trays, peeling wallpaper and dirty stained carpet....disgusting.
Then I enter my first room. The smell of mildew was overbearing and asked to be moved to another room. A key was brought up and the second room has the same musty mildew smell. The staff member said to wait and he'd find me an acceptable room. I waited 10 minutes with no response, so I decided to check out, find another favorite Westin hotel 40 minutes away and at almost midnight, decided to leave the hotel and not stay the full night.
The only saving grace was that the front desk clerk did offer to book me another hotel of my choice and gave me the contact info for the GM.
This hotel is an embarrassment to the typical Westin experience. The smell of the hotel is not like other Westins...they do have that typical fresh clean smell. The service was terrible. This is a great little center and if they could get it together, it would be a gold mine. Lots of work to do to get this hotel up to par.
Disappointing and do not recommend.
March 4, 2015
Rated 1 out of 5 by Roc13 Westin National Harbor-Not up to usual Westin Standards
I have never had any issues with a Westin until my stay in National Harbor MD. I was excited at check-in to be told I was UPGRADED to a Harbor View. I go to my room ,the key cards did not work so went back down to get new keys. Back up to room I enter and realize the room is not on the harbor side. I go back downstairs and ask ,"what happened to my harbor view room I was told I was UPGRADED too". I was told by the person that checked me in that I was never told that. I did not argue. To make it worse ,the person at the desk did not realize I was waiting for the elevator when she began to talk about me to a co-worker. Her exact words,"I was not giving that man a harbor view even if he begged." The bigger issue with this hotel is that it is not clean.
August 24, 2012
Rated 5 out of 5 by LRSto85 Superior Customer Service!
My recent stay here was excellent! The staff was very welcoming and personable, especially Sierra in the bar area. The room was clean and comfortable and allowed for a great night's sleep. I will return if in the area again!
March 9, 2015
Rated 1 out of 5 by thigley986 Decent Hotel, Poor Service
The hotel is situated on the water and is generally a nice physical property. The room had carpet burns, peeling wallpaper, and a fridge that was barely above room temperature (and non-adjustable). However, the customer service here is the lowlight. The service is very poor for the price paid. During our stay we had to request a broken coffee maker be replaced three times over 24 hours before anyone even came up to look at it, despite being assured someone would be right up. The food and beverage service is subpar as well, with food delivery taking over an hour and arriving cold, with incorrect/missing items, and a promise to return with missing and paid for items never fulfilled. Finally, the restaurant downstairs was abysmal. We waited 15 minutes at a half empty restaurant to be seated, all the while listening to the hostess berate the staff and curse under her breath. It was all very unprofessional and we eventually left as no one in a position of authority should treat their staff in this way. Ultimately, our package deal that included breakfast went unused. We addressed these issues with management at check-out, but the only remedy "since we had already paid" was to offer 500 SPG points, a very poor resolution since as frequent travelers but infrequent Westin guests and are unlikely to use SPG properties again.
September 5, 2012
Rated 3 out of 5 by VeryGoodPointsStacey Average hotel
When attending a conference at a nearby hotel, I decided to stay at the Westin for a few nights. The location is very central and there's a lot around and within walking distance.
The room was not clean. The bedding had several stains and I had to request housekeeping to change them. The bathroom also needed some touching up.
The front desk staff didn't seem to care and there was no SPG recognition as a platinum member.
I stayed at another nearby hotel and had a much better experience which is disappointing because it's hard not to earn nights/points, but I wouldn't stay at this hotel again, there were just too many issues with cleanliness.
December 26, 2013