Rated 2 out of 5 by disappointed40 Dirty Dirty
When I arrived and found the sheets to be stained, house keeping said it would be easier for them to move me, then clean. I had a corner room, and they wanted to move me down the hall, in the middle of a party block. They finally changed the sheets, after several failed attempts to find correct fitting sheets. Since my sheets had just been changed, I set out the green card, thinking it meant I didn't need my linens changed. WRONG, it means you don't want any service. When the staff told me of MY error, I asked to have my room at least cleaned, trash taken out, etc., it never happened. Skip ahead a day, ALL my pillow sheets were stained, this after the weekend manager of house keeping said he would personally make sure my room was cleaned every day. Disgusting.
October 13, 2012
Rated 5 out of 5 by wigstheome Great Hotel, Great Stay
Terrific service all around, from the front desk to housekeeping. Was upgraded to a rather spacious suite (rooms ending in X35) with water views from the living room and bedroom and the separating corridor. Only knock was an ugly stain on the carpet in the living rom.
February 24, 2012
Rated 5 out of 5 by DS52 Excellent Service
This was an excellent stay at the Westin National Harbor. It was the day of my wedding and after a great reception my wife and I were presented a most ideal room for our special evening. I must give special recognition to Westin staff member Ahmed. He provided the best service experience from a hotel staff member I've ever received from any hotel in my life. His attention to detail and care was flawless and he went the extra mile to ensure our stay would be memorable, from making a dinner reservation on our behalf, to helping us secure transportation from our wedding to the hotel, to something as simple as opening a door. My new wife and I will always look to a Westin and Starwood hotel first in the future because of what Ahmed did for us. May his attitude and work be an example for all of your staff.
July 31, 2012
Rated 2 out of 5 by SLR1 Great shower and view but the smell will send you running
We changed our room a couple of times but each room still had an odor. After being in the room for 10-15 min, you get used to it but who knows what you are breathing in! Additionally, we had sub-par customer service. We have stayed at many SPG properties and we've never had any issues.
Although we had the above issue our getaway wasn't totally ruined because we had an awesome view of the Potomac and the dual head shower was outstanding!
December 31, 2011
Rated 5 out of 5 by rdl55 Awesome people
We were only in town 1 day, but what a great experience we had. Every statt memeber we encountered was smiling, made eye contact, and made us feel like honored guests. When customer service seems to fall short these days. The staff at the Westin National Harbour proved how important your customers really are. Thank you again for a wonderful stay and great experience
September 26, 2012
Rated 5 out of 5 by Stan57 Weekend getaway
Staff very friendly, nice view of the Potomac, can walk to restaurants and nightlife and water taxi to downtown DC.
August 19, 2013
Rated 5 out of 5 by Pammyelise My home for Delta Days at the Capital
I stayed at this hotel for Delta Days at the Capital and the Women's Suffrage March Centennial Celebration March 2 - 4, 2013. The hotel is wonderful, staff is amazing. I will be more than happy to stay here again!
March 24, 2013
Rated 3 out of 5 by TTW2 Perfume is not the same as clean air
We were very pleased with our initial interaction with the hotel staff. As with most Westin hotels, we were also pleased with the contemporary decor and 'cleanliness' of the common areas. However, our first room had a musty smell. We weren't sure if it was mold but it resembled a mold like smell. We requested a new room and the staff promptly and courteously did so. Unfortunately, the 2nd room had a similar smell (but not as strong). Housekeeping was sent to "spray it down" and that left the room with a hybrid 'fresh' and 'musty' smell.
We would have stayed with that room but the housekeeping manager said he could find a room without the smell. That room (3rd) did have a better smell (far less musty). We were pretty sure that the room was 'sprayed down' beforehand but it was bearable because we used other air fresheners throughout the 2 day stay. Pleasantly, though, that room did have really great window and view of the harbor and evening fireworks.
We still had an enjoyable time at National Harbor that weekend. We would consider staying in this hotel again at a decent rate and if the smell issue can be identified and resolved.
November 30, 2011
Rated 5 out of 5 by rho19 Great Stay!
Beautiful hotel, friendly staff and fantastic view.
March 14, 2012
Rated 3 out of 5 by nycgirl01 So-so
When we arrived at the front desk, the woman did it greet us. I had to say to her, how are you today. She neglected to tell us that we needed a key to access our floor. When we entered the room it had a funny odor. Then the breakfast that was included with our stay, was a terrible. We both ordered an omelet with hash browns and toast. I asked for wheat and received rye. The hash browns on both of our plate were COLD not warm but COLD. Then to add insult to injury the hashbrowns smelled like cigarette smoke. Both orders of hashbrowns were like ths. They offered to Mae more and te second batch was. Warm but try had te same terrible smell.
July 6, 2013
Rated 4 out of 5 by MSMY Okay
I have stayed at this hotel on multiple occasions. Due to my business travel I always pick this hotel and I was disappointed on this stay. The staff whom are normally friendly and upbeat were dry adn unsocialble. I called for help with my bag and my car and waited 30 minutes with no service so had to carry bags down myself. I had to wait over an hour and half for my food which i ordered at bar from restaurant. Not sure what was going on but this was not an enjoyable experience this time. Because of the other times that I had a great stay I will chalk this up to a bad day but the price of the hotel and location no guest should experience this ever.
October 3, 2012
Rated 3 out of 5 by JeremyK Decent property and room; staff needs some work
Upon arrival, the line was very long and there was only one agent working. Although there was an SPG Preferred check-in, it was useless with only one rep. After waiting about 10 minutes for check-in, the agent did apologize for the wait. I was assigned the traditional room I had booked as no upgrades were available due to the hotel being full. It did not appear that any pre-blocking was done for Platinum as the agent appeared to assign it on check-in. Overall, the room was clean and comfortable... no complaints there. The first morning, I asked the front desk to call us a taxi as there were none out front. I found it odd that he reached into his own wallet and took out a list of numbers and appeared to call direct cell phones of drivers. A taxi pulled it up and it was a horrible experience. When returning to the hotel that evening, I spoke with the front desk people, but they really didn't take an interest in it saying that they can't control the taxis. I understand that, but my point was for them to avoid using that particular company (or driver), but they didn't seem to get it. Basically, brushed me off. Oh well! Also, the valet service was slow and not attentive. Also, it was very awkward to use because there is no driveway. I will not be back at this hotel strictly due to the service. They were just not on par with other Westin properties in which I've stayed over the years.
July 31, 2012
Rated 2 out of 5 by id3302 A so, so stay
On the spur of the moment my wife and I decided to spend New Year's eve at the National Harbor location, and at premium rates I would imagine. This was our first time with the Westin chain. Check-in was quick and easy. Upon entering our room there was a defintite musty odor to the room. It was just noticeable enough that we went to the CVS around the corner to buy a scented candle. After dinner out we came back to our room to take in a movie before going back out. Well, after few minutes in to the movie we lost connection. I called the front desk and the clerk advised there was problem with the video system and to try again a little later. So we decided to give to the downstairs bar a go. We sat at a table and were initially greeted by the hostess/bartender. I asked her to give us a minute to decide on what we wanted. It turned in to twenty minutes. Now mind you the bar area had perhaps 10 patrons at the most. We finally placed our 2-drink order which took another 10 minutes to come to our table. Fast forward to another 30 minutes, drinks done and no one checking on us for refills.. Could not get the bartenders attention, she was too busy singing to herself and others. This bar was the ideal location my wife and I wanted to spend New Year's eve, away from the maddening crowds and believe me there was no crowd here, how perfect.......except for the service. It was practically non-existent. Perturbed I walked up to the bar, cashed out and we retired to our room. We gave the movie another go, but still no dice. Sorry Westin, but we won't be staying here again nor make any reccomendations.
January 2, 2012
Rated 4 out of 5 by CEdG Over-priced
Our 1st night was horrible. There was a party on the first floor and it sounded as if the DJ was in our room. We called down to the front desk and was told there was nothing they could do, and the party was scheduled to end at 11pm. We packed up and went to front desk where we were offered another room. This room was quieter, however, we lost the view we had paid extra for. Overall, the rooms are not very sound proof. You can hear people in the halls as well as the rooms next to you. I could hear the children in the room next to me at bedtime, plain as day! Also, there was a vent in the bathroom that could not be turned off.
July 26, 2012
Rated 3 out of 5 by disappointed40 Does not meet Westin standards
When I arrived, my sheet were stained. The front desk told me it would be easier to move me out of my corner room to a room in the middle of the hotel, and the middle of a party. I preferred to stay in the location, it took several attempts to find the right sheets. My second night, I place the "green tag" on my door. I though it meant, don't change the sheets (as they had just been changed), but it meant NO housekeeping services. When I discovered my room unkept, I asked several time to have it at least straighten-up, and nothing was done. On my last night, all my pillow cases were stained, and had to be changed. They had no customer service recovery in place.
October 11, 2012
Rated 4 out of 5 by John57 A splendid reward stay
We were warmly greeted and upgraded to a water view room at no charge which was a nice way to start a rewards stay. We enjoyed a great river view and a very comfortable and clean room. There was plenty of room for our massage table which we brought along.
The hotel is pretty centrally located in National Harbor so it is a short walk to all kinds of dining and entertainment options. We strolled around on the nearby wharf and enjoyed the party like atmosphere on a Saturday night in National Harbor.
The only challenge was very limited curb access -- there is a small cutout in front of the hotel (holds maybe two cars at a time) and we had to unload our massage table.
December 29, 2011
Rated 3 out of 5 by John1963 SPG DOESN'T MEAN MUCH OF ANYTHING
I added one night extra to my reservation at the last minute and received no discount, or at least what I was paying for the other two nights, approx. $50 difference....more.
I went to take a shower at midnight, prior to turning in for the night, only to find I had NO hot water.
The staff was also nice enough to give me the room right on the other side of the elevator so I could hear the ding...ding...ding...all night!
When I told the front desk about the lack of hot water I received an apology, nothing more. How about free breakfast or something. I guess hot water would have been another $50 more.
Ohhhh, did I mention I was an SPG member? SOME PUNK GUEST????!!!
September 2, 2012
Rated 4 out of 5 by HWNW Nice Place
The in-room coffee maker was not in the bathroom; so good start walking in. We were upgraded to a suite, however it was the same suite we'd stayed in about a year ago that suffered much leakage due to condensation from the windows during our visit. Upon entering the hallway to the bedroom I could immediately detect the mild moldy smell that results from multiple attempts to dry and clean the carpet. Besides that the rooms were clean and the staff professionally kind. I would like to specifically recognize Desiree Williams at the bar. She is a perfect personality for that position and an asset to your company--a fun, personable, pleasant, and skilled worker with a natural "go beyond" business ethic.
October 7, 2013
Rated 4 out of 5 by Lynne Had a great stay but...
Love this location and love the staff, they do an excellent job, friendly and inviting.
But, unfortunately the bathroom door handle broke when we closed it and we could not gain access to it all night. Called at 7:30 am and maintenance was there promptly. He was quiet and professional (sleeping kids in the room) but was called away because of an emergency and we didn't seem him for close to 30 mins. Not having access to the bathroom first thing in the morning was an emergency in our book. :) Perhaps additional maintenance guys needed especially on a busy summer weekend?
We were there on points and paid for one night. Kind of surprised they didn't follow up with us regarding it in anyway.
August 7, 2012
Rated 3 out of 5 by Campos64 Expected Better
Some aspects were fine. The room has a very nice view. a little cramped, but adequate. The TV did not work. Was reassigned a new room after we had unloaded our baggage. The diagnosis of the TV and room transfer took over an hour of our time. The new room had a broken blind draw string. No recognition of our inconvenience was given, other than a perfunctory "I'm sorry" by the bell boy, who we tipped. The room for our bs. meeting was cramped for 10 people and coffee was late by an hour and half the second day. I had breakfast at their restaurant twice. Both times they got the order wrong.
July 2, 2012
Rated 5 out of 5 by carrie72 very comfortable
We totally enjoyed our stay. The staff was extremely friendly and helpful. The view of the habit from our room was absolutely beautiful. I would recommend The Weston at the national harbor to everyone.
September 2, 2013
Rated 3 out of 5 by Kelly37 Staff were great, facility was average
The staff at the hotel were very friendly and eager to meet my needs- excellent customer service. The ice machine on my floor was not working, but the staff brought me a bucket of ice...very nice. The room was clean, but had a slight odor. The shower head had a leak that sprayed out over the shower door- so I had to use one of my towels to alleviate slipping hazard on the tile floor. The view was nice, especially from the fitness center, and the surrounding area was nice. Even with excellent staff, this hotel was certainly not the best Westin at which I have stayed.
June 20, 2012
Rated 4 out of 5 by Jade62 Great views of the Potomac river!
We love the Westin brand! We are always looking for a Westin hotel to stay wherever we go. Like the others, this hotel didn't disappoint us either. From the time we arrived till we left, the staff are friendly and courteous. They accommodated us by upgrading us to a double room adjoining a king room on the river side after our adult daughter decided to join us last minute. Coming from Bermuda (and we live by the ocean), our ocean views are pretty hard to beat, but I must say the views of the Potomac river came a close second!! Lovely to go back to after a day out. The windows could do with some cleaning...the birds make a good meal of the insects crawling outside. A lovely hotel for an energizing get-away! Two thumbs up!
July 25, 2012
Rated 5 out of 5 by Gardener Super Quiet, Great View, Safe Neighborhood
My wife and I stay here a couple times a year. The hotel is quiet and comfortable. Easy walk to the Gaylord for conference meetings.
October 7, 2012
Rated 4 out of 5 by justaregularguest Great hotel, but shouldn't partner with town car
Loved the hotel, the room, the amenities. The only thing that I found very annoying was the man in the hotel lobby, in full view and hearing of the hotel staff, who asked if I needed a taxi. AFTER I said that I just needed a regular taxi, the cheapest way to go, he said, yes, that's what we do. Since they were parked on the hotel grounds, I assumed he'd be telling the truth. NOT! Very unprofessional of Westin. It was a private town car with no meter and they tried to charge me twice what it should cost to go where I was going.
July 18, 2013
Rated 3 out of 5 by jn11 Not great for a family vacation
This is a very nice hotel. Room clean. Bed not very comfortable. I would not have chosen the hotel for my visit to the DC area had I known how far it was to the Metro. 15-20 min bus ride to the Metro station then another 20-30 min subway ride. There was a charge for everything. 30.00 for valet parking per day or 11.00 per entry/exit for self parking. 10.00 a day charge for internet service. There are a number of restaurants around the hotel, all very pricey. This is a nice place to stay if you have deep pockets. Not great for families.
March 25, 2012
Rated 2 out of 5 by urshore Sprint Cell phone will not work
I stayed at the hotel for 10 days. My cell phone carrier is Sprint and not only did I receive almost no service at all but my battery drained constantly to the point that a full charge could last till morning. I was told by hotel staff (who also have Sprint) that this problem has been ongoing for the past three and half years.
The staff was helpful in comping my phone calls from the room at check out but it was very difficult to make both personal and business calls from my room.
If you have Sprint- I would consider another hotel.
December 18, 2012
Rated 4 out of 5 by jeff nice
i only stayed here one night but it was a good experience. i arrived early (1030 am) and asked if i could check in. the front desk person who was very nice, not only allowed me to check in early but made sure i had a nice water view room. this hotel is small so the lobby area was as well, but its nice. the room as mentioned had a nice view of the river and alexandria and dc in the distance. the room did smell kind of musty. i had breakfast in the restaurant, and the staff was great. the food was pretty good too. overall a good stay.
January 17, 2012
Rated 4 out of 5 by Hubb23 Great Stay for any amount of time
I was too busy this year to plan ahead for my wedding anniversary. So late that I waited until the day of (Friday after Thanksgiving) to plan a getaway. As it was Thanksgiving weekend, almost everywhere was completely booked. A 3rd party site listed 2 rooms available here at the Westin. I visited the lobby before and said that I would stay here someday. I booked a traditional room. When I checked in, I mentioned to the concierge that it was my wife & my anniversary. I jokingly asked for best room & he actually suggested a room upgrade for a small up-charge. I was already in the doghouse for not planning ahead so a nicer room couldn't hurt. My wife walked in the room and forgot she was mad at me. The view... Thank you Westin; turned out to be a great weekend...
November 28, 2012
Rated 2 out of 5 by TravelAlot Not for a business traveller
The property looks nice but some services that a business traveller prefers were not available. No fresh brewed coffee before 630AM (even ordered room service for 6AM but didnt show up until 630AM). Room looked nice but I stepped on a sliver of glass in the bathroom after my shower. Called housekeeping to ask for it to be vacuumed--no apology and Im not convinced they actually did it. Location was good for a conference in the area. I arrived at 2PM and room was not available. Newspapers not delivered.
April 26, 2012