Rated 3 out of 5 by Business415 The hotel was nice but not the service
The hotel itself was nice and in a beautiful location, however I was dissatisfied with the service. I came back to my room at the end of my day to find the door ajar. I called the front desk and they did nothing about it and didn't even seem worried about the cleaning person leaving my door open for anyone to come in. I will not return to this hotel.
September 20, 2014
Rated 5 out of 5 by Mphillips017 Excellent Staff
Thanks so much for making our stay so wonderful. Front desk especially Ahmeid were always on top of needs, exceptionally friendly and went above and beyond. Hotel is absolutely beautiful. Love the showers and the comfortable beds. The views of the harbor were absolutely beautiful. Area is convenient, relaxing and i will definitely be back.
September 2, 2014
Rated 4 out of 5 by Sparky626 Room needed to smell fresher for the price.
Room needed to smell fresher.
September 15, 2014
Rated 1 out of 5 by Roc13 Westin National Harbor-Not up to usual Westin Standards
I have never had any issues with a Westin until my stay in National Harbor MD. I was excited at check-in to be told I was UPGRADED to a Harbor View. I go to my room ,the key cards did not work so went back down to get new keys. Back up to room I enter and realize the room is not on the harbor side. I go back downstairs and ask ,"what happened to my harbor view room I was told I was UPGRADED too". I was told by the person that checked me in that I was never told that. I did not argue. To make it worse ,the person at the desk did not realize I was waiting for the elevator when she began to talk about me to a co-worker. Her exact words,"I was not giving that man a harbor view even if he begged." The bigger issue with this hotel is that it is not clean.
August 24, 2012
Rated 2 out of 5 by Koolbeans1 Just Ok...
Hotel was BLAH...boring. The color scheme "dull gray" was depressing. The room had a very bad musty odor. The furniture looked like had been through some ruff times. This hotel needs a make over. The food/resturant high priced and boring. The National Harbor is an exciting place. The Westin should be too! I can not recommend this hotel to my friends. However, if you just want a place to lay your head after a long day give this place a try.
August 14, 2014
Rated 5 out of 5 by CharlieUSMC Great Stay
Where do I start? Airlines lost my luggage, I arrive at the hotel and they ask, What can we do for you? Do you need anything right away? Then everytime I walked by the counter, they greeted me by name, from the very beginning! I didnt feel like a guest, but as a friend, every single employee was top notch, I would stay here any day any time, GREAT STAY!
September 3, 2014
Rated 1 out of 5 by thigley986 Decent Hotel, Poor Service
The hotel is situated on the water and is generally a nice physical property. The room had carpet burns, peeling wallpaper, and a fridge that was barely above room temperature (and non-adjustable). However, the customer service here is the lowlight. The service is very poor for the price paid. During our stay we had to request a broken coffee maker be replaced three times over 24 hours before anyone even came up to look at it, despite being assured someone would be right up. The food and beverage service is subpar as well, with food delivery taking over an hour and arriving cold, with incorrect/missing items, and a promise to return with missing and paid for items never fulfilled. Finally, the restaurant downstairs was abysmal. We waited 15 minutes at a half empty restaurant to be seated, all the while listening to the hostess berate the staff and curse under her breath. It was all very unprofessional and we eventually left as no one in a position of authority should treat their staff in this way. Ultimately, our package deal that included breakfast went unused. We addressed these issues with management at check-out, but the only remedy "since we had already paid" was to offer 500 SPG points, a very poor resolution since as frequent travelers but infrequent Westin guests and are unlikely to use SPG properties again.
September 5, 2012
Rated 3 out of 5 by VeryGoodPointsStacey Average hotel
When attending a conference at a nearby hotel, I decided to stay at the Westin for a few nights. The location is very central and there's a lot around and within walking distance.
The room was not clean. The bedding had several stains and I had to request housekeeping to change them. The bathroom also needed some touching up.
The front desk staff didn't seem to care and there was no SPG recognition as a platinum member.
I stayed at another nearby hotel and had a much better experience which is disappointing because it's hard not to earn nights/points, but I wouldn't stay at this hotel again, there were just too many issues with cleanliness.
December 26, 2013