Rated 5 out of 5 by Freddy01 Excellent positioned hotel with great amenities
This hotel has great facilities regarding pool areas and gardens with great access to the beach area. The staff are helpful and friendly and always have a friendly smile to greet you. The variety of restaurants is very good the only negative we found was that no alcohol was served in the lobby bar.
May 9, 2014
Rated 5 out of 5 by alisha30 A fantastic comfortable afordable place to stay
The Westin hotel was INCREDIBLE our needs were met above and beyond. After traveling for over a month it was an amazing place to finish and we wanted longer there. The rooms were MAGNIFICENT, the service was OUTSTANDING and they let us check in early also. Thank you to all the wonderful staff we will be back on day.
January 29, 2013
Rated 5 out of 5 by millrow The Western Dubai
warm welcome,immediate transfer to room,no waiting for luggage,
Airport transfers punctual.
hospitality excellent,food and beverage excellent.
July 29, 2014
Rated 3 out of 5 by DubaiResident Bad Customer Service in Dining Outlets
I have experienced only dining in this hotel , and although the food is good and atmosphere as well, the service is far from professional and organised. I am also experiencing it now while booking for a birthday in Bussola, and they keep calling me back with different time of reservation and alot of confusion!
December 9, 2012
Rated 5 out of 5 by SMC1 Fabulous Hotel
I was totally delighted with the hotel. It is very luxurious, very relaxing and the location is great. The staff are great - very pleasant and efficient and some staff in particular displayed real interest in looking after guests in a way that exceeded my expectations. I would return again without hesitation !
April 14, 2013
Rated 5 out of 5 by Heno25 Exceptional Stay - Service A++
Our arrival was greeted by exceptional staff who welcomed us to the hotel. This really set the tone and experience for our three night stay.
Our room was fantastic, view, size and amenities were five star. Pool was large and not crowded.
We ate at two of the restaurants (italian/thai) and they were superb.
January 21, 2013
Rated 5 out of 5 by Sandrine375 Excellent hotel
The rooms are great, the pool wonderful.
The staff is always there to help. It would be nice to be accompanied to your room when you check in.....the restaurant Blue Orange where the food is delicious, should be separated in different areas. It is too impersonal like that.
Wonderful stay anyway. Thank you.
August 9, 2013
Rated 2 out of 5 by Ramin Very poor!
We did not have WiFi in our room for two days, our complaint was ignored.
We were not aware that this hotel does not participate in the SPG points program, so that was a waste for us!
No taxis, we had to wait very long time.
We had to fight with the pool bar staff because they served us warm Rose wine!
January 24, 2013
Rated 5 out of 5 by Nina1278 Amazing Hotel Facilities and Services
I stayed for two days and the atmosphere was stunning. Personnel were very helpful and ensured that my stay was relaxing and enjoyable.
The secenery and lanscape was breathtaking. For avid shoopers, hotel offers conveneient shuttle services to Mall of the Emirates.
Would definitiely recommend the venue!
November 25, 2012
Rated 5 out of 5 by tfdm67 THE. Place to be for decent money
Our stay at the Westin was outstanding. It's enormous value for decent money!!
There is one thing I would like to criticize but has absolutely no influence on my rating.
You have a section in the pool area which is only addressed to adults resp. no kids under 16! Honestly I find this a discrimination towards any child on this planet. My interpretation of this was: so with kids under 16 you cannot rest in peace! I have a different opinion to this: kids are a result of us parents educating them! Hence if a child dies not respect the demand of theirs parents and/or other adults then not the child is to blame but the person educating it! Hence actually the parents should then be banned from this pool area! Obviously not possible so I would suggest you rethink this rule! Adults demanding such a rule descriminate the living future! And: if in the area where children are allowed adults complain about children not behaving they expect them: tell them to approach their parents and not blame the kids!!!
August 10, 2013
Rated 5 out of 5 by PaoloIta A perfect stay
Our last stay in this hotel was great 360°. Great the facilities and excellent the support / kindness of the staff. A specific thanks to Ahmed (receptionist, that speaks perfectly Italian) for his positivity, support, enthusiasm and professionalism.
June 2, 2014
Rated 5 out of 5 by Live2design Great hotel and location but no SPG benefits
I found my stay enjoyable with a great location overlooking the Palm island in Dubai. Hotel was very clean and well kept. I did find it odd and disappointing that this Westin does not participate in either the Starwood Preferred Guest program nor the American Express Platinum program.
December 17, 2012
Rated 5 out of 5 by techi Stay on buisness
4 day training conference based at hotel. Exercises based out doors all staff very happy to assist with moving equipment. Restaurant staff helpful, friendly and efficient. Hotel temperature very comfortable,. Conference centre staff very helpful. Business facilities were very good.
June 15, 2013
Rated 1 out of 5 by MX5Guy No SGP Recognition
nice place, but informed on arrival that the owners choose not to participate in SPG. Spent 6 days there< no points, no nights credit. Starwood has a problem with their franchise and the customer takes it in the neck. This likely will cost me my gold status. What a disappointment.
October 7, 2013
Rated 5 out of 5 by FCR007 beyond expatations
from when you stop, getting out of the taxi you are greeted kindly -cared for and carried like a king.
from reception to the lifeguards...everybody is humbly grateful to be of service to you...
KEEP IT UP....my stay was a lifetime experience...thank you and I will visit again
April 29, 2013
Rated 5 out of 5 by Shams Wonderful hotel overall
-Excellent staff, ever eager to please and make the guest feel well taken care of and comfortable (specifically sanjay at reception)
-Beautiful property with immaculate private beach and pools
-Comfortable, spacious and bright rooms
-awesome breakfast buffet and Friday brunch
August 11, 2013
Rated 5 out of 5 by DCgirl Absolute perfection
From the moment we checked in, the service was beyond wonderful. Vera gave us a gorgeous room with a fabulous balcony that looked onto the Arabian Gulf and beautiful hotel grounds. The resort has grassy areas with loungers as well as the beach and pool areas. There's also an adults only area of the pool and beach that was a fabulous surprise. Drinks and food can also be served right to your lounger if you'd rather not move to one of the several tables. The grounds are immaculate, the pools to die for, especially the area around the adults only end and swim up bar, and the hotel beautifully decorated. Rooms have a kettle, glasses, and a mini bar. The Hevenly Bed is just that. We had a sea view room w a balcony (not all do, so request a balcony room) that overlooked the Palm and Arabian Gulf. We enjoyed room service breakfast, which was always delicious, delivered hot and fresh (especially the fruit). We also had lunches on the beach and the food was very good. We did not want to leave and can not wait to return.
February 11, 2013
Rated 5 out of 5 by Abdulla The Hotel is Great
The hotel met my expectations, it is very nice, and quiet. The Staff are very helpful and welcoming, I had a free upgrade to a Suite Thanks to their employee at the Reception "Khaled". The hotel has a nice environment and nice Location, plus great anniversary arrangements.
September 22, 2013
Rated 5 out of 5 by SameerDV Always a pleasure at The Westin Dubai
The Westin stands far apart from almost every other property in Dubai for it's impeccable staff and attention to customer's needs. In a customer service oriented city and industry, Westin still manages to carve a niche for itself and more importantly, continue to deliver.
June 5, 2013
Rated 5 out of 5 by bello SPG points not recognized
I had an amazing stay stay @ Westin in Dubai, but i don't understand why you don't recognize points for my stay in this hotel.
This is the second time this happens, and I need to know why as this will impact my decision to stay there again next time or elsewhere
February 14, 2013
Rated 5 out of 5 by dude7 very hospitable
first time I stayed at westin,and all my expectation were confirmed as most other UAE hotels I visited before.
Personnel at Reception were very helpfull and with open hands to me.
Room service-high quality and fast.
Beach area secure and comfortable for turists.
April 30, 2013
Rated 5 out of 5 by Karen007 One of the world's most Beautiful!!!
1st time in Dubai & OMG the Hotel was absolutely amazing. Puts our 5 star hotels in Australia to shame. Hotel Staff SOOOOO helpful & truly a delight to stay there. Looking forward to going back one day. Aussie staff need some lessons in service & attitude.
November 22, 2012
Rated 5 out of 5 by ChrisB27 Excellent Beach and Business Hotel
Hotel has all the amenities one would expect for a 5 Star Resort Hotel and then some. Restaurants, facilities and staff are excellent. Pool is amazing!
July 2, 2014
Rated 4 out of 5 by Rfnb Great room & facilities
beautiful outdoor area & the beach, great room & facilities, good options for dining & tasty foods
but only thing we booked for sea view room but accommodated us in opposite site without balcony,
we intended to enjoy with sea view balcony as before.
August 22, 2013
Rated 5 out of 5 by Dany201 Resort Facilities
We had a very comfortable and relaxing stay at the Westin this weekend. The Rooms were well appointed and the service staff were courteous and knowledgable about their product.
Will definetly reccomend the property to friends , family and associates.
July 21, 2013
Rated 5 out of 5 by Freebie Hotel for Business or Pleasure
A very good hotel in great location for both business and pleasure. The hotel has a very good selection of restaurants and bars, plenty of lobby space for informal meetings and a very good pool. Only negative is that is not part of the SPG programme
August 29, 2013
Rated 5 out of 5 by howboutcha We love this hotel!
In a word.......WOW!!! This is our new home when we travel to Dubai. The staff saw to our every need and were always warm and friendly. The pool and beach are amazing!! Food was 5 Star. We look forward to our next stay at the Westin Dubai.
July 21, 2013
Rated 5 out of 5 by Glennjimen Great facilities
Very friendly and efficient staff, great service and facilities, good location
July 15, 2014
Rated 5 out of 5 by Nicoli13 We had a wonderful stay
It is a perfect hotel for relaxation. The pools and beach area are very nice. The breakfast buffet has a large variety and very good quality food. The staffs are all doing a very good job. We enjoyed the short distance to Dubai Marina.
December 5, 2013
Rated 5 out of 5 by Steve38 Fantastic Hotel
Fantastic hotel with huge lobby area. Very nicely build with spacious rooms and public areas. The beach and recreation area are very huge but at the same time intimate.
Pefectly done. The second stay was as excellent as the first one.
October 16, 2012