Rated 1 out of 5 by Adam212 Not allowed in
A group of friends came to visit me at 10pm in my suite that had a large living room (we ended up as ~8 people in total). Security called and said there's a maximum of 3 guests allowed in my room at any one time. I went down to the lobby and discussed it with the two managers on call. Their reasons were we would make too much noise and we wouldn't fit anyways. I explained that we weren't there to have a party and one single noise complaint and I'll have everyone kicked out. For space, i explained to them the layout of the room and how the number of chairs surpassed the number of people in my room. He ran out of reasons and basically said no way, all the guests cannot stay, I'm the manager.
These managers ruined my night and my chances of ever staying or recommending this hotel to anyone.
January 24, 2015
Rated 5 out of 5 by Haitham Amazing hotel and great recognition
I booked a deluxe room for one night and I was upgraded on a very busy weekend to the presidential suite, very huge living room, fitness room, etc... I would definitely come back. service is great. The only downside is I didn't receive any credit toward my platinum status nor points.
March 26, 2012
Rated 5 out of 5 by Lizzie This hotel is fantastic
We stayed at this hotel for the second time, and it was just as great as the first time. The rooms are big and very comfortable, the service is extraordinary and the staff very friendly and helpful. I love the choice you have between beach, garden or pool environment.
February 14, 2012
Rated 5 out of 5 by raha first time in dubai
A great hotel with exceptionally welcoming staff. Cold towels upon arrival and the check in is seamless. You are even shown to your room by the person checking you in. The whole place is spotless; rooms are large and a great
November 21, 2011
Rated 5 out of 5 by Paul17 Fantastic high class family hotel
Great surroundings and location, pool and grounds beautiful. Food was of a very high quality. Kids club very good especially male members who were very enthusiastic.
This is a perfect hotel if you want a luxury family holiday.
One minor issue was the excessive noise coming from the Barasti beach club. We requested a quiet room in advance having two you children but were put in the noisiest room overlooking the beach club. This necessitated being moved twice to get a quieter room which was disappointing.
May 1, 2012
Rated 5 out of 5 by Huber Wonderful Stay
Did not take advantage of the pool and resort facilities but walked around on arrival and they were impressive, and tempting. Staff were all very good and helpful, particularly in the reception. I would certainly return and give myself some time to enjoy the resort and Dubai
November 21, 2011
Rated 5 out of 5 by Loz123 Great for February
Stayed here for one week.
GOOD STUFF: Location, view, hotel complex - nicely designed, pool area really nice, beach clean and high quality, staff great, room nice. Restaurants good - Thai and Grill superb.
LESS GOOD: water temperature in shower in room fluctuated wildly. Because it is a huge complex linked with the Meridian , perhaps not the most personal service, such as staff asking repeatedly for your room number in service, etc. Poor quality / old / unsuitable boats at the Watersports Centre. Perhaps just the accent but the persons on 'Service express' seemed a little abrupt, but couldn't fault the service from all the staff, very good.
February 19, 2013
Rated 4 out of 5 by Zirk Great hotel, but not for SPG
Fantastic hotel, great location, beautiful setting, and helpful, friendly staff. The problem is that this property does not participate in the SPG program, and that is not clear when one makes reservations. No points, none of the standard gold benefits, etc. The staff did all the could to make up for this, and were hugely helpful, but it was a pain, and we received no SPG points for this stay.
May 17, 2012