Rated 4 out of 5 by raphara Engineering Services
I lost my watch in the elevator shaft and was very professionally assisted by an Engineer by the name of Mel on duty. I got my watch the next day and really appreciated Mel's help.
May 4, 2014
Rated 5 out of 5 by TheresaC Excellent service all around
This hotel was outstanding all around, from the front desk, who remembered my name throughout the day, every staff member we encountered was helpful and friendly. The room and the experience was outstanding. Definitely The Westin anytime!
May 28, 2013
Rated 4 out of 5 by Universe The hotel is fantastic!!!
This hotel is ideally located. Very clean and met all my expectations. They accomdated an early check-in for us however the room was little messy when we got in. I guess we could have waited a little longer and prehaps for more tidy room.
November 26, 2012
Rated 4 out of 5 by LaBellaDona Breakfast left a little to be desired
The prices for a restaurant in a city can be expected. What we didn't expect was luke warm coffee & some of the items not arriving as they should. It was a Sunday morning but it seemed like they weren't prepared with adequate wait staff.
August 29, 2012
Rated 3 out of 5 by Ffpedro Starting to age
Pretty pricey even given location. Light rail is loud on lower floors and in rooms in 20s- avoid third floor. Not secure. Beds are showing wear and cleanliness was not to level I know from Westin ( dirty towels on floor when checking in)
June 6, 2013
Rated 4 out of 5 by SOJ2012 This hotel has a great location and staff
Appreciate the accessibility of the hotel to local restaurants, transportation, shopping and New York. The staff members were very helpful and professional from front desk to concierge, bell men, restaurant fron t desk person, maids etc
October 18, 2012
Rated 5 out of 5 by Kay13 Hotel was outstanding at all levels
The staff were the friendliest staff at any hotel I have stayed at in years. Every place I visited in the hotel was extremely clean and well kept. The Fire & Oak restaurant food was delicious. The bed and the room was very comfortable.
April 12, 2013
Rated 5 out of 5 by tanfeets wonderful hotel
Spent last weekend there and it could not have been nicer. Great view, service, room...my only complaint is the parking fee is OUTRAGEOUS. They charge you for each day. I did not know this, and paid 63.00 for two days of valet....
May 21, 2012
Rated 4 out of 5 by YipHK Nice hotel
The hotel generally meets expectation in terms of staff friendliness, especially those manning the lobby who are very attentive to the needs of visitors.
The lobby free WiFi is fast and offers comfortable surfing experience.
May 28, 2013
Rated 3 out of 5 by USMC Is it 2012??
Stayed at this hotel a couple of times now and rooms are O.K, bed is comfortable, but why in the year of 2012 would you charge $16 for internet???? The rooms are not cheap and I think charging for internet is totally wrong.
November 26, 2012
Rated 3 out of 5 by Morina Green Room Policy
Green Room Policy, please still provide basic cleaning of the room. It was shocked that no one clean my room including trash. Only when I checked with your front desk staff again, they told me that I needed to call.
June 24, 2013
Rated 5 out of 5 by Robin13 Fantastic location and great rooms
This hotel exceed my expectations. The rooms were spacious and clean. Loved the Heavenly Shower with dual shower heads. The location was very convenient for transportation to NYC. I would definitely stay here again!
July 8, 2012
Rated 4 out of 5 by TKSP2009 Good location
The hotel's location is excelent. 1 block away from the Path station, so its easy to go to Manhattan. Newports Waterfront is also nearby.
The staff was helpful, the rooms are nice
and the bar service is also great.
September 8, 2013
Rated 5 out of 5 by sramji Extremely fresh & clean with outstanding staff
One of the most updated Westin hotels that I have stayed at. Attentive and friendly staff who helped greatly (receiving a critical package for me). Great hotel to stay at if your business is in Downtown Manhattan.
September 27, 2013
Rated 5 out of 5 by LadyDi44 Awesome stay~!
Loved the hotel!! Gym huge plus for me!! Bathroom is very nice, spacious and spa like. Room also, very nice, spacious. clean and very comfortable. Staff extremely friendly, helpfuf and of course very professional.
December 24, 2012
Rated 4 out of 5 by Vic17 Very nice hotel, but too expensive.
I liked many things about the hotel, but the cost at 289 per night is too high. The view was great, the staff was accommodating, the facilities were good, but normally I would not stay there because of the price.
October 28, 2012
Rated 4 out of 5 by Hansa wonderful stay
I always enjoy the warm welcome and the professional staff (restaurants, reception and room) at this wonderful hotel.
A great place to stay!!!!!!!
May 3, 2014
Rated 2 out of 5 by roachinmyroom Roach
There was a roach in my room on the first night that I checked in
June 1, 2014
Rated 4 out of 5 by Mickeymouse1235 very surprised
I was disappointed that when I got there, I looked for the code to sign in to the internet and in this particular city, I would have to pay. Most hotels give you free internet, so that part was annoying to me.
July 29, 2013
Rated 5 out of 5 by g6550 My stay
Annie at the coffee shop went above and beyond for my daughter and me. She was absolutely wonderful and warm and should get some attention for being so attentive to your guests. She gets a gold star from us.
July 26, 2012
Rated 4 out of 5 by CATSOHO It is a good hotel but...
This hotel is great in many ways. But the one thing I continue to notice is that the front desk staff attention to detail has gotten worse. Mostly small things but as a frequent traveler they are annoying.
December 5, 2013
Rated 5 out of 5 by Lex51 Staff was very attentive
They knew exactly what I needed before I asked. I would be passing by holding something and they would immediately offer to take it. They were all very friendly and helpful; always smiling.
March 7, 2014
Rated 5 out of 5 by AD2012 Great Hotel and Upgrade
This Westin has an excellent staff..from the Valets to the front desk to the maidservice...I was quite impressed. Specifically Debbie at the front desk...she went out of her way to make my stay enjoyable!
April 3, 2012
Rated 2 out of 5 by Andrew2000 New Hotel
New Hotel, Not as inconvenient as I thought. Area is developing nicely
Rooms were good but food was lousy with not much else to choose from nearby
April 27, 2014
Rated 3 out of 5 by Jwhitelaw This Hotel Needs to learn customer service
I've never been treated so rudely before at any hotel by front desk staff, let alone a Westin. What does that say for hotel management- I heard they were ready to promote this guy. I won't be going back.
August 29, 2012
Rated 5 out of 5 by Jacksta25 This hotel was really great for my weekend getaway
This hotel has great features and great staff, it's a bit expensive but it was worth it.
Fire and Oak was also fantastic had a delicious meal. And we'll appreciate the staff, they treated us really well.
February 19, 2013
Rated 3 out of 5 by Holidays This hotel is new.
The hotel is new. Central reservations had booked double bed with cot. When arrived on-site, was told that we needed to spend $100 more per night for Jr. Suite. Room dirty, called staff. Needs were met.
December 26, 2011
Rated 3 out of 5 by avdii good gym
create more clocks in the room
do not like the fact that there are no snack bar or mini bar in the rooms
gym is in good shape need to ensure is maintained
is a attractive feature
March 21, 2014
Rated 5 out of 5 by Tyler74 Excellent Hotel
Beautiful hotel with great amenities. The staff and the food was excellent.
May 23, 2014
Rated 5 out of 5 by SnowAngel325 MAXimum Comfort and Enjoyment
How else can I describe a weekend where the accommodations were excellent to the MAX while we had the pleasure to visit our grandson.. An excellent and attentive staff. Can't wait to visit again!
May 7, 2013