Rated 4 out of 5 by fferrara Great Hotel - one extremely minor and temporary issue
The only issue was that the 9th floor, where I was staying, smelled like someone was smoking. I complained to the front desk and they said they'd look into it, the next day...same issue.
August 12, 2012
Rated 4 out of 5 by FFN10 Newport Westin is a good bet
The rooms are nice and bathrooms have latest Westin fixtures. Staff is friendly and professional. The place is next to the Newport Center Mall and steps away from the PATH trains to NYC.
December 5, 2012
Rated 5 out of 5 by TaylorAnne1012 Great place to stay
I stayed at this hotel for a week while doing some work in Jersey City. It was an excellent place. The staff was very helpful and my room was very clean. The hotel itself is beautiful.
August 26, 2013
Rated 5 out of 5 by Katie9092 This hotel has amazing staff.
I stay at this Westin every week and the staff makes me feel comfortable and welcome day in and day out. They are always there with a smiling face and will to assist me with anything.
October 4, 2013
Rated 5 out of 5 by irlohneiss Restful repreive after long days
Fitness center sufficed for upper body and cardio workouts. Great, healthy breakfast options in the Half Moon restaurant for a post training fuel up. Very comforting and relaxing room.
July 23, 2012
Rated 5 out of 5 by Thom33 Staff excelled
Front desk clerk Debbie did all she could to make our stay most enjoyable! She took the extra step for us. All the staff was very friendly.
February 24, 2014
Rated 5 out of 5 by Mark Staff and Hotel were Great
Hotel Management was extremely helpful and curteous. The hotel was very clean and comfortable. Would definitely recommend the Westin to others and stay there again! Thank you again!!!
April 22, 2013
Rated 3 out of 5 by Tama38 Recommended
The location and service meets my needs for when I am there on business. The rooms are spacious and clean. Would recommend to other colleages to stay at this hotel when on business.
October 28, 2012
Rated 5 out of 5 by Miche11 This hotel went above and beyond
My hotel experience was exceptional. The staff was friendly and courteous. The location was convenient located just two blocks from the path, great way to travel in and out of NYC.
December 27, 2011
Rated 5 out of 5 by EddieYo Executive Director
wonderful corporate location, quiet Zone
walking distance to top fancy stores in the Mall,
close by subway to Time Square
beautiful Restaurant Oak
Great quality of food and service
December 6, 2012
Rated 5 out of 5 by irlohneiss Excellent hotel
Great local dining and access to trains and PATH to head up into the city if you'd like. Good fitness center and several healthy options for breakfast at the Half Moon restaurant.
August 6, 2012
Rated 5 out of 5 by bigboypete This hotel is very consistant
Each of my stays at The Westin in Jersey City have been very pleasant. The service is always first class and professional. The rooms are good size and always clean and ready.
December 11, 2012
Rated 1 out of 5 by threefuzz bad experience
we booked a junior suite for me, my wife and daughter, when arrived there was only one bath robe. the sofa bed had no blanket, when we called the express service and told them we need a blanket, someone came up and changed the sheets but no blanket. we had to called for our slippers. We asked for DVD player they told me it's $15.00 per day, fine, but the tech spent about an hour tried to hook up and told us afterwards that there's no remote control. So we watched our soup opera DVDs, afterwards we turned back to regular TV but there was no sound. It was even funny, we were so aggrevated we sent the night with my daughter covering with the only bathrobe. The next morning, I complained to the staff (by the way no managers were available) She said she'll try to fix everything, but one more robe came and a blanket for the sofa bed. Then we rec'd a newsletter from the hotel that we might need to evacuate to a shelter. We moved in the hotel because we evacuated from our home. So we checked out and went home. This Westin is very poor maintained and personel there are not professinals, very disappointed. BAD EXPERIENCE.
November 1, 2012
Rated 5 out of 5 by Linda050 This hotel has a great staff
week long meeting and all went extremely well due to the professionalism of the staff and excellent hotel service -- could not have done this without them. THANK YOU!!
January 19, 2013
Rated 3 out of 5 by HotandMuggy Disappointed
Room air conditioner only went down to 67. Ran at that temperature all night and room never got below 74 degrees. Was a noisy unit with unacceptable cooling ability
June 26, 2013
Rated 5 out of 5 by mimi43 Excellent hotel to stay
we were very impressed with the staff, very friendly, ready to help. Made us feel welcomed. Very clean lobby, and room. Near the path. We would come back anytime.
July 6, 2013
Rated 5 out of 5 by patricialynn Pet Friendly
We travel with our dog and when we found out the Westin was pet friendly it really made our decision to stay there...and no pet fee like so many other properties.
November 21, 2012
Rated 4 out of 5 by Goldie Great location
Hotel was very accommodating and room was very comfortable. Lots of restaurants and mall very close. Having trouble with bill but all else was more than good.
February 25, 2013
Rated 4 out of 5 by NEric Good experience！
I've stayed with many Westin hotels, and find they are in a universal style, so the experience are the same. Ok, I should say they have done the right thing!
June 22, 2013
Rated 3 out of 5 by woog wedding guest
nice hotel, good wedding guest room rate.
room was not clean, hair in shower/on bathroom floor. other than that it is a nice hotel and the service was good
May 28, 2013
Rated 5 out of 5 by Allan greay stay in New York
This is the wonderful place for travelling to NYC. Convenient transportation to NYC, convenient shopping around, nice view at newport habour. Best price.
August 25, 2012
Rated 5 out of 5 by PB20 Great stay!
I had a great time even though it was a short stay. The only fault that I discovered was the lack of free weights in the exercise facility and the price.
March 29, 2013
Rated 4 out of 5 by XXXXXX Very comfortable and clean
The room was very comfortable and clean. However, the lighting in the bathroom was very dim. Needs to be brighter in there. Parking was inconvenient.
August 18, 2012
Rated 5 out of 5 by UrbanGentAlex Holiday Staycation
Best stay yet. From Justine at the front desk at check-in to Patrick at the Half Moon bar, it made for a plesant and relaxing holiday!
December 27, 2013
Rated 5 out of 5 by Skisunny Weekend Escape
Very nice weekend escape for a little R&R. All went well: food, relaxtion and spirits. Only complaint is about my SPG upgrade that never happened.
January 17, 2013
Rated 5 out of 5 by Bucky71 Great stay, every time
We have been using this Westin ever since we moved out of state whenever we're in to visit family. Great hotel, easy NYC commute, helpful staff.
November 24, 2012
Rated 1 out of 5 by PMKD Not impressed
Front desk staff was very snotty. Had requested early check in - the front desk staff told me to take my kids away for a few hours - very rude!
July 23, 2013
Rated 5 out of 5 by Trooper137 Westin Jersey City
The staff at this location is one of the best in the world! They go above and beyond expectations! It has become one of my favorite locations!
September 15, 2013
Rated 5 out of 5 by Jack5959 "Super" Hotel!!
Treated like a valued guest...even with the Seahawks staying there for Super Bowl! Customer service at its best!
February 2, 2014
Rated 5 out of 5 by Didi Stay was as expected.
The staff are always extremely friendly and welcoming. They are eager to help with any accomodations or questions that arise during your stay.
February 4, 2013