Rated 3 out of 5 by Lowell30 Bad customer service from Eddie
Eddie from front desk (1/11/2013 close to midnight shift) was not friendly at all. It was one of the coldest checkins I have had. He did not even ask me if I wanted the other Platinum Welcome Gift Options. He merely assumed I just wanted the points. I had to come back and ask for the complimentary breakfast.
I know I'm staying Cash and Points. But the points I was using was due to my loyal and frequent stays with Starwood. I expect a better quality of customer service. Not the typical SPG and Westin treatment.
Nice rooms and facilities though.
January 11, 2013
Rated 3 out of 5 by Laurel14 Nice Hotel but noisy
The hotel was very nice but my room was in the back by the light rail line. I'm a light sleeper so between the trains and street noise, I got very little sleep. I bought ear plugs for the last night and although that helped a little, the overall stay was less than stellar.
August 5, 2014
Rated 3 out of 5 by PMKD Great location
I was highly disappointed when we arrived at the hotel and our room was not ready. I had requested early check - in when I originally booked and the operator said it shouldn't be a problem - which is why I booked this hotel. Nonetheless, we got there and the girl at the front desk was unapproachable and insisted I go away and return 2 hours later. Traveling with 2 young kids is difficult and I was saddened that she showed no compassion. Besides that, our room was nice and it had a nice view of New York. Hotel is very close to the holland tunnel
July 4, 2013
Rated 2 out of 5 by SanRemo Room cleanliness needs improvement
Accessible location to Manhattan through the path, yet at affordable rate compared to hotels in Manhattan. Minutes walking to Newport shopping mall if you need to rent a car or grab a bite.
However we were surprised dirty bed linens and towels in rooms.furthermore, I requested a waterfront room to celebrate our anniversary and what we got was a room with noisy surrounding sounds from elevator and service door. The view was not impressing at all, the harbor could be only seen from the far corner of the room.
Restaurant staff were very friendly
May 12, 2012
Rated 3 out of 5 by yel64 challenged with math
20 min in check-out as my final statement was rectified; asked 4 times for a robe but never received it
August 11, 2014
Rated 5 out of 5 by bigl Speedy check-in
Although part of a large group the check-in process was individual, personal and pleasant. She recogonized my rewards status. Offering points for a "green stay" is great!!
August 8, 2014
Rated 5 out of 5 by melanielee PURE PLEASURE
We were in Jersey City for a wedding and had the option to stay at another similar hotel in JC or Westin. We are platinum members at another hotel group, but thought the Westin looked nice. Such a wonderful hotel experience. David at the GOLD SPG desk could not have been more helpful,courteous and accommodating! His greeting should be the training tool for all front end staff. We spoke with the manager to let him know how happy we were with the service, hotel and views. not to mention the most beautiful clean bathroom and comfortable bed. We were in room 700 and I highly recommend this room type.Thank you WESTIN IN JERSEY CITY! We will be back again and again!!
My only concern is the online reservationist (not at the hotel)quoted us the same rate for both nights and we were charged more for the second night. I did not check email confirmation and really should have. Verbal quotes I guess not always correct. Otherwise 5 STAR! I have a dispute and hope the accounting dept. will rectify.
July 31, 2014
Rated 4 out of 5 by Babygirl019 Great hotel. Some room for improvement
We stayed at this hotel from January 25-27 2013 while we were in town to see Louis CK on tour. Location is great close to the Path, shopping and dining. The hotel offered great views of Manhattan from across the Hudson. Rooms are exceptionally clean; doesn't have that cleaning products over dirt smell that most hotel rooms have. The lobby however is not condusive the relaxing and surfing the free wifi as there are few seats. Also being in he middle of January the lobby is always cold; they need to do something about the doors or heating I've never experienced that at a hotel. The staff was friendly and helpful with the exception of the concierge. He never smiled or looked at he cared to help you enjoy your stay. I got better help from the doorman.
January 28, 2013
Rated 2 out of 5 by Josh15 Disappointing Stay
I was severly disappointed in my stay last week at this establishment. I travel for a living and do my best to stay in a SPG location everywhere I go. However upon arrival not only did I not get a priority check in, there were no waters in my room, no complimentary internet or breakfast (which is custom) and was not put on a priority level. As a frequent traveler it is the little perks that keep me coming back to stay at your locations however based on this recent stay in Jersey City I have addressed this with my company who............
December 6, 2011
Rated 4 out of 5 by Bryan82 Nice Property, but has a customer service problem
I've stayed at the Westin Jersey City several times, including for my own wedding as well as a friend's. Each time I stayed there I felt that have been some the hotel
issues with customer service. For example, when you pull up in front of the hotel, there valets just stand there until you get out of the car and walk up to them and I had to go looking for someone to grab my luggage. The hotel does not do much to recognize my SPG Platinum status. No room upgrades even when they are available. Requests to the staff or manager feel like a battle. That said, it is a very nice property and is great alternative to a NYC hotel. It's right next to the PATH to NYC as well. Overall, I would go back, but I think Starwood should look into the service standards here.
August 1, 2012
Rated 5 out of 5 by 500NightsLifetime Front desk that understands hospitality
D*** at the front desk (upon the platinum concierge's request) had an amenity kit, robe, and had turned up the AC in the room before I arrived (well after midnight due to flight cancellation). Also, surprisingly, the alarm clock did not have the traditional 12:00 flashing on it as I arrived. Amazing that this Westin knows how to set their alarm clocks. Well done folks and thank you. The only suggestion would have been slippers and an extra package of toothpaste. Also, shaver handle is quite brittle and snapped upon opening it.
August 11, 2013
Rated 2 out of 5 by DPMat Poor service. Overbooked.
Had a reservation for 6 weeks in advance for a king bed room. I am a starwood platinum member and have been for at least the past 7 years. Went to check in at 4:00 pm and was told they are overbooked and did not have my room. They put me in a room with two double beds and a birdsey view of the air conditioning system. I asked to speak to the managere and the attendant said he would call me. I never received a call. No water, charged me for internet, etc. I recehcked my reservation and my platinum number was on the reservation.
June 23, 2013
Rated 4 out of 5 by Skrinkets Greg Schwartz
I had a beautiful room and thankful on a snowy day however I checked in around 4:30 and until 8:30 didn't have heat other then the bedroom. I checked out and the woman at the desk was not friendly nor did I dare ask at the time if she could discount the room or maybe split my breakfast cost (something ) with me for the inconvience . I needed to get to work or I would have asked for the manager. I was charged full price+tax and I do believe in good faith and being an SPG member that something should have been done.Thank you
January 23, 2014
Rated 5 out of 5 by DenisseH Will be back !
I've stayed at this hotel quite a few times. This weekend the hotel was booked, but i stil recieved great service. Suite was very clean. Claire at the front desk was extremely pleasant and helpful. Smooth checking despite the sold out night. Will be back very soon.
July 28, 2014
Rated 3 out of 5 by PT2012 Cleanliness needs to be improved
Westin Jersey City is one of our faves hotel to stay at, and we always stay here when we visit NY. We have recommended this hotel to many friends (and they all enjoyed their stays).
This time, however, we were disappointed with the cleanliness in our room. Many hairs were found on the bed/sheets. And, worse, there were stains (of dry blood) on the sheets! Disgusting!
In addition, we ran out of the shampoo and body wash in the bathroom and were not given replacements (but instead we got 2 conditioners, which we never use!).
December 27, 2012
Rated 5 out of 5 by AttorneyTim All about the Hotel Staff
This is a business hotel...I stay here frequently...the staff couldn't be better...they recognize me when I return and treat me in a manner the you do not regularly see...especially in the New York area...from the car valet to the lovely ladies at the front desk...from management to the guys in the bar...I absolutely love and highly recommend this hotel...in fact...a colleague of mine took my referral and he now loves the hotel too...and is making a pleasure trip to NY and staying at this property again he loved it so much
December 4, 2011
Rated 5 out of 5 by CrisWork Wonderful as usual...
The experience at Westin is always wonderful. The staff is great and the food is good. I had no issues and look forward to staying there again.
August 4, 2014
Rated 4 out of 5 by jimautah Great Location........BUT
Location is very good for seeing NYC via PATH & Subway. Taxis run a little high to Theatre Dist & Times Sq areas. Easy to get to WTC, NYC, Ellis/Liberty Ferry, NYC Ferries via Shuttle Train & PATH station adjacent to hotel. Several good restaurants within a couple of blocks adjacent to hotel.
Hotel room & building all good at Westin Stds.
Justine at Front Desk was absolutely horrible. When approached with smile and greeting she frowned, no eye contact, and mumbled responses. Clearly no concept of positive service with a smile. Other Front Desk personnel were OK, but not great either. Pete was the most positive; perhaps because he appeared new and strove to please.
Shout out to bell personnel. All were great, responsive, friendly and positive. Jose was especially helpful.
Tried both hotel restaurants. Sunday brunch was expensive and bad. Tomatoes Bisque was more like pureed tomatoes with strange seasoning. Prime rib dip sandwich au jus close to veg soup broth. Bkfst was good; but $60 for oatmeal and ham/eggs is out of line.
Breakfast rest personnel were all great. Exc service, attitude, and friendly. Other rest personnel were OK but could do better with service.
We enjoyed some very good meals at local restaurants nearby at reasonable cost.
August 7, 2014
Rated 5 out of 5 by cackie Peaceful Relaxing Hotel With a Great View of Manhatten
This hotel was exceptional in all ways. The rooms were spacious and comfortable. The lobby was beautiful. The view of Manhatten was great. The location close to the PATH was perfect! The staff were attentive and personable. They arranged car service for us and were always pleasant and accomodating. Debbie at the front desk was outstanding. She worked with us to make sure we had connecting rooms. She was very persistent in trying to meet our needs. We enjoyed our stay and look forward to another visit in the future!
March 31, 2013
Rated 5 out of 5 by olucaf Five Star Treatment
I frequently stay at the Newport Westin hotel and am always impressed in the welcoming atmosphere starting at the door and including the desk, bar and Half Moon Lounge. I had a small problem with my room this week and informed the desk and she (sorry I don't remember her name) quickly went up to my room to assess the issue. She quickly asked housekeeping and maintenance to investigate the problem and it was quickly resolved. I left the room and was at the restaurant and Patrick C came and let me know the room was all set. Once again, this was a small issue but the handling of even small issues is impressive at this hotel. The next day in the lobby I was asked again if everything was resolved. I appreciate the 5 Star Treatment whether it is a big or small issue. Thank -you
August 8, 2013
Rated 4 out of 5 by Diane27 Good hotel, just don't ask for directions
I enjoyed the hotel, despite my frustration when I asked for directions to the train and was given attitude. I truly recommend Fire & Oak but walking distance to Friday's. The bed & shower where the best, so comfortable. Not many premium tv stations. No ice bucket. The pool and whirl tub was excellent. I was the only one in the pool :-). Staff was good but don't ask for directions you may get an attitude like I received. The Westin is definitely on my list of return hotels and getaways. You will enjoy your stay.
March 4, 2013
Rated 4 out of 5 by staycationers Staycation
We decided to forego the holiday weekend traffic and go somewhere close. We chose the Jersey City Westin because of its amenities and proximity to our home. The hotel is great and the staff is superb. The only reason I can't give it 5stars across the board is because the pool was not heated,and though it was 100 degrees outside, it was much cooler in the area where the pool is. Getting in the freezing cold pool was a test of will. Additionally, the jacuzzi had some weird foam in it when the jets were turned on.
July 11, 2012
Rated 5 out of 5 by King2B Relaxing Atmosphere -- Great Location!
There is a very comfortable vibe at the Westin. The staff seemed to be genuinely happy performing their jobs and all the other guests I met seemed to enjoy their hotel experience. There were plenty of fine restaurants within a few blocks and the neighborhood was clean and peaceful.
July 22, 2014
Rated 3 out of 5 by Ravini OK but not great...
I always expect a great experience at a Westin but the Jersey City location can only rank as good to very good. Room was too warm and unable to be cooled down. The noise from a nearby club was annoying even though we were on the 12th floor. The on site restaurant was spotty in quality -- great lunch one day, mediocre the next (with incredibly slow service). For dinner a 20% tip was tacked on automatically for our table of four...and then we were told we would be unable to charge to our hotel tab. Breakfast in the hotel was very expensive but fine (odd that the same dishes at the other restaurant were less expensive). No concierge to be found. In sum,overall it just didn't feel like a luxury hotel...which is too bad because that's what Westin should be (and has been) all
December 31, 2012
Rated 5 out of 5 by guppy Lovely hotel and fantastic calm location to visit NY
We had a two double bed room with our kids just before Hurrican Sandy hit. The room and hotel are in very good condition and well maintained. I was surprised for an American hotel to offer double beds, I had assumed we'd get two Kings, but no there were doubles. The room could handle two kings no issues if they had smaller bedside cabinet between the two beds, which was huge. As my wife and I are used to a king, we kept bumping in to each other!
Wifi and LAN internet is fast, you can skype without issue, downloads also fast.
We chose this as it was a calmer location and less high-rise, yet still only a 10min trip on the PATH train to Manhattan, where you can then catch a subway. It is a very quiet area, which is safe to walk around with your family.
Tip: you can get multi trip PATH tickets from the new stand opposite the Newport station (just 3mins walk from hotel), which lowers cost for each journey. We were recommended by PATH staff that the week long pass wasn't value if you only went in and out once per day. These 10 or 30 trip passes can be used by the entire family (under 5s free), so we just bought 10 trip passes one at a time; just "zap" it on the barrier for each person.
The checkin in the hotel was okay, but as a SPG Gold member, I wasn't offered an upgrade or my welcome award. It was a quick checkin without waiting though. The housekeeping was poor with respect to replenishing face towels and coffee milk, although the room was clean; bit of a pain to have to ring up for things missing (although when they bring it up, they don't expect a tip).
Breakfast is reasonably priced for a hotel, but expensive in my eye. There is a supermarket 10mins way way next to a garage and bathroom shop. We bought croissants etc to keep us going until lunch - the kids loved this. Be careful there are some expensive connivence stores tucked behind the PATH station.
We use the hotel's recommend car service, Travel Car Services, for airport transfer from JFK, $120 with tip; we had a larger than normal car both time to accommodate four and suitcases.
The pool and fitness centre are very good and when we went down hardly used. Nice to have the pool to yourself.
There is an average Mall within 5mins walk, which has a large food hall upstairs, although we didn't try any; typical fast food. We eat a couple of times in the Fire and Oak, the onsite restaurant ; We loved the Humous starter and Parcel 41 wine. If you have burgers or steak, it's very chargrilled, not to our taste. Brandon is a fab server and lovely to have a chat with.
In the end we had to leave early to miss the hurricane, which was a shame, but while there we enjoyed our trip.
The hotel lists they have 3 and 5mile run routes, but these don't appear to be formal and the "long run" was less than 3miles! I recommend getting out and running as it was great running along the waterfront with the Manhattan skyline as a backdrop.
Room Tip: High floor to get view on Manhattan skyline. Even the basic rooms can see it if you go by window.
November 1, 2012
Rated 4 out of 5 by Pavvie50 This hotel met my requirements
This hotel met my requirements in terms of location, comfort and cleanliness for a 6 day business stay in the region. Being able to walk to work in Hoboken was a bonus with the sunshine and lovely riverside walk which starts close to the hotel, with stunning views of Manhattan. Only downside was the fact that the rooms weren't ready on arrival at 2pm, but that aside a hotel experience I'd recommend.
June 30, 2014
Rated 5 out of 5 by west12345 west
great staff, attentive staff, clean facilities, great presentation.
August 1, 2014
Rated 3 out of 5 by lkm1 Room Comfort and Repair status
Although you talk about the "heavenly bed" mine was anything but heavenly. I had pillows that had no filling. When I asked for firm pillows someone stuffed 2 pillow/neck rolls into one pillowcase and called it a pillow! I had a terrible nights sleep all 3 nights I was there. In addition the plumbing had issues - sinks that didn't drain, toilets that you had to flush 3 times and then it finally broke altogether and had to request a repair. I would stay there only if there was no where else to stay.
January 11, 2013
Rated 5 out of 5 by Raskal Great stay
My wife and I needed a quick one night getaway so we booked a room at the Westin JC Newport. The original plan was to go to dinner in near by Weehawken but another snow storm moved in an didn't let up. The staff was courteous and friendly, we changed our dining plans and ate at Fire and Oak in the hotel. The meal was fine although the wine list was a bit limited. The room was spacious and clean with a fantastic view of NYC once the snow stopped. The hotel is fantastic and I highly recommend it
February 18, 2014
Rated 4 out of 5 by Elder1926 GET LONGER SHOWER CURTAINS
Never had this happen before with a Westin. Shower curtain was too short to take a shower and not have water on the floor. Mgmt could not get it changed and gave us coupons for two breakfasts. Fine but pls fix your shower curtains!
July 21, 2014