Rated 5 out of 5 by sujaypm Unforgettable experience
I am a business traveler and I stayed in Westin, Newport, Jersey City for 11 months every week from Mon - Thu.
I am a frequent traveler and have stayed in different hotels at different locations. I must say this has been the best experience.
The people, service, amenities, location everything is remarkable.
I loved the gym the most. It's a full service gym with all the required machines and plenty of space. They also have a indoor pool and Jacuzzi.
SPG is the best option if you like to gain hotel points and this hotel is one of their best options in NYC area. This hotel is great also for the people who need to commute to NYC. Path station in just a block away and this literally across WTC.
Overall, this has been an amazing experience and I would like to thank the management and people here.
June 8, 2013
Rated 3 out of 5 by Ffpedro Starting to age
Pretty pricey even given location. Light rail is loud on lower floors and in rooms in 20s- avoid third floor. Not secure. Beds are showing wear and cleanliness was not to level I know from Westin ( dirty towels on floor when checking in)
June 6, 2013
Rated 4 out of 5 by dominicn Excellent staff, room & food, but rather greedy
I enjoyed my stay overall, largely thanks to the friendly and helpful staff, especially in your excellent bar. Hotel bars are generally a little depressing, but the atmosphere in the Half Moon Lounge was splendid,thanks to Ashley, Brian & Patrick.
However, the pleasure is qualified by the excessive greed in pricing for Internet & Business facilities. $9.50 per day for room WiFi is not a nominal charge, but an outrageous one. Needless to say, I never used it. As for the business center, $5.95 to use a computer to print one page is ridiculous, Fortunately, your helpful staff were able to circumvent this on the two occasions I needed the facility.
June 3, 2013
Rated 5 out of 5 by santri1969 Excellent Jersey City Location
I stayed at Westin Jersey City 1 night and was very happy with the hotel - Jersey location, room, SPG platinum recognition.
June 2, 2013
Rated 4 out of 5 by LauJ Short stay with visits to NYC and transit via JFK
First stay at this Westin but familiar with Jersey City area. Location is good for visit to NYC. Hotel room is big but not as new as it should be. Overall was a good stay. One disappointment is the doorman. I used my valet parking services. When I get my car, the doorman with first name as Jose was very impolite. Only negative point with our stay.
June 2, 2013
Rated 4 out of 5 by mark Very accommodating hotel
The rooms were very clean and quiet and the staff was extremely polite and helpful.
June 1, 2013
Rated 5 out of 5 by TheresaC Excellent service all around
This hotel was outstanding all around, from the front desk, who remembered my name throughout the day, every staff member we encountered was helpful and friendly. The room and the experience was outstanding. Definitely The Westin anytime!
May 28, 2013
Rated 4 out of 5 by Avi123 Location is the winner
Winners: Hotel situated next to the mall and path station. Location is the most convenient feature. Amazing guest service and rooms are great too.
Not so good: Free internet in the room should be provided. Restaurant did not have good/any option for vegans.
May 28, 2013
Rated 3 out of 5 by woog wedding guest
nice hotel, good wedding guest room rate.
room was not clean, hair in shower/on bathroom floor. other than that it is a nice hotel and the service was good
May 28, 2013
Rated 4 out of 5 by YipHK Nice hotel
The hotel generally meets expectation in terms of staff friendliness, especially those manning the lobby who are very attentive to the needs of visitors.
The lobby free WiFi is fast and offers comfortable surfing experience.
May 28, 2013
Rated 5 out of 5 by Motheroftwo Excellent Hotel overall
Both my kids and me really enjoyed our stay here at this hotel. The staff at the check-in counter was extremely helpful that really sets a great tone for the whole stay. We loved the pool. The only complaint I have is the disappointing service we experienced at their Breakfast restaurant. I had such a hard time to get someone to refill for my coffee, in the end, I still did not get refill -- and the bill has already charged me for 22% of service, ugh.
May 28, 2013
Rated 4 out of 5 by Trooper137 Jersey City
This hotel is an excellent place to stay. I would recommend some outside seating areas. If the pool had a sun deck or chairs outside for the few months that you could enjoy would be great.
May 27, 2013
Rated 5 out of 5 by Niteuser Very Nice
Great hotel. Good location, very clean, rooms very nice!
May 23, 2013
Rated 4 out of 5 by ANDREWJG AIR CONDITIONING MAINTENANCE
POSITIVES: GREAT LOCATION & EASE OF ACCESS TO MANHATTAN.
1)WHEN THE AIR CONDITIONING WAS CYCLING ON & OFF IT WAS VERY NOISY. NEEDS TO BE REPAIRED.
2) I'M SURE THE BREAKFAST PRICES ARE IN-LINE WITH OTHER HOTELS BUT STILL THESE ARE WAY OVERPRICED.
AS A RESULT WE DIDN'T USE THE HOTEL RESTAUARANT AND USED THE LOCAL "COSI" STORE, WHICH WAS 150 YARDS FROM THE HOTEL. 2 X BAGELS & FRESH COFFEE FOR LESS THAN $10.00. GREAT VALUE, DECOR EXCELLENT & FOOD TASTED TERRIFIC.
WITH SO MANY ALTERNATIVE OPTIONS AT THIS LOCATION ESPECIALLY IN THE NEWPORT MALL, I DON'T UNDERSTAND WHY HOTEL'S TURN BUSINESS AWAY BY BEING SO UNCOMPETITIVELY PRICED. I LIKE TO STAY IN COMFORTABLE HOTELS BUT WILL NOT PAY INFLATED PRICES FOR FOOD. MANAGERS SHOULD BE GIVEN THE FLEXIBILITY TO TAKE LOCAL COMPETITORS INTO ACCOUNT.
May 21, 2013
Rated 4 out of 5 by gackdeux Nickel and dime
$31 for valet.....signs hidden at front desk about how much you aren't going to give me...such as refills on coffee, etc... Really overpriced breakfast. The location is great - but we will look eslewhere in Jersey City because of all the hidden charges and fees that this hotel adds. $17 for eggs and toast and you burned the toast and it was almost cold....
May 20, 2013
Rated 5 out of 5 by Mwilly9 Refreshing!
This was our first time staying at a hotel with our baby, and were quite nervous about it. Westin made us feel right at home, with personally bringing up to our room the Westin kids club pack and the crib for our daughter were very thoughtful. The upgrade to a higher floor didn't hurt either. The PATH was so easy to get to from hotel we felt safe enough to venture into NYC. My only complaint would have to be parking, at $31 a night that really puts a dent in your wallet but it still beats NYC parking. Overall we definitely plan on staying here again!
May 17, 2013
Rated 5 out of 5 by GL22 Hotel Staff - Excellent
All levels of the Hotel Staff were Excellent, could not of been a more pleasant business trip...
May 16, 2013
Rated 5 out of 5 by SnowAngel325 MAXimum Comfort and Enjoyment
How else can I describe a weekend where the accommodations were excellent to the MAX while we had the pleasure to visit our grandson.. An excellent and attentive staff. Can't wait to visit again!
May 7, 2013
Rated 4 out of 5 by Verified Reviewer Hotel location is perfect
Hotel location is great. The in-room Dining was not impressed.
April 30, 2013
Rated 3 out of 5 by chiu disappointed
Our stay at the Westin was going excellent until our second night. I asked for the sheets to be changed but instead they left a pile of folded sheets expecting me to change the bed myself?
This was quite unexpected. I went down to the lobby asking if someone could actually put the sheets on the bed for me and they said they would try to find someone. We went back up and the sheets were changed however the flat sheet was loosely draped on the bed. Duvet had no cover. Only the pillowcases were put on correctly. We were quite disappointed with all this considering the rate we were paying. Also, it was extra disappointing since I was looking forward to sleeping in what I must admit is quite a comfy bed.
April 29, 2013
Rated 5 out of 5 by Annaspanna Great Location
Coming from Australia without knowing the hotel we were absolutely blown away by the hotel's views and the room itself was just beautiful with every amenity provided. Location was just perfect for our needs. Would recommend to any traveller wanting exceptional views, amenities, location, friendliness.
April 25, 2013
Rated 5 out of 5 by DA20 Great hotel for AAA rate and convenience to NYC.
We received a very good room rate for a weekend using AAA, and the convenience to the commuter train into NYC saved us the stress and cost of driving and parking there. First rate quality, cleanliness and professional front desk staff; however, I was charged two different amounts on successive days for the same beverage item in the lobby store and the cashier had no explanation for it.
April 22, 2013
Rated 5 out of 5 by Mark Staff and Hotel were Great
Hotel Management was extremely helpful and curteous. The hotel was very clean and comfortable. Would definitely recommend the Westin to others and stay there again! Thank you again!!!
April 22, 2013
Rated 5 out of 5 by Kay13 Hotel was outstanding at all levels
The staff were the friendliest staff at any hotel I have stayed at in years. Every place I visited in the hotel was extremely clean and well kept. The Fire & Oak restaurant food was delicious. The bed and the room was very comfortable.
April 12, 2013
Rated 5 out of 5 by Shreerup Excellent Hotel
Good location of hotel, all the necessary amenities where closer to hotel, staff is always smiling and always ready to help.
April 2, 2013
Rated 5 out of 5 by Teri47 Beautiful bright and cheerful
This hotel was absolutely superb starting with the valet service to the front desk staff, house keeping and the restaraunt. I also enjoyed the gym and had the pool to myself one day.
I can't wait to go back and stay at the Westin while exploring NYC.
April 1, 2013
Rated 4 out of 5 by Rocky12 Overall stay
I enjoy this hotel for the restaurant and overall quality of the hotel. The elevators require you enter a key to get to any room above 5 and this has been an issue with it not working several times. Pretty annoying but not the end of the world.
April 1, 2013
Rated 5 out of 5 by cackie Peaceful Relaxing Hotel With a Great View of Manhatten
This hotel was exceptional in all ways. The rooms were spacious and comfortable. The lobby was beautiful. The view of Manhatten was great. The location close to the PATH was perfect! The staff were attentive and personable. They arranged car service for us and were always pleasant and accomodating. Debbie at the front desk was outstanding. She worked with us to make sure we had connecting rooms. She was very persistent in trying to meet our needs. We enjoyed our stay and look forward to another visit in the future!
March 31, 2013
Rated 5 out of 5 by EICO Excellent
Great location...great experience ... good food... awesome view...we will be back!
March 29, 2013
Rated 5 out of 5 by PB20 Great stay!
I had a great time even though it was a short stay. The only fault that I discovered was the lack of free weights in the exercise facility and the price.
March 29, 2013