Rated 4.1 out of 5 by 313
Rated 5 out of 5 by Thom33 Staff excelled
Front desk clerk Debbie did all she could to make our stay most enjoyable! She took the extra step for us. All the staff was very friendly.
February 24, 2014
Rated 5 out of 5 by Raskal Great stay
My wife and I needed a quick one night getaway so we booked a room at the Westin JC Newport. The original plan was to go to dinner in near by Weehawken but another snow storm moved in an didn't let up. The staff was courteous and friendly, we changed our dining plans and ate at Fire and Oak in the hotel. The meal was fine although the wine list was a bit limited. The room was spacious and clean with a fantastic view of NYC once the snow stopped. The hotel is fantastic and I highly recommend it
February 18, 2014
Rated 4 out of 5 by Colorado1 Nice place
1st night was by the elevators and was noisy. Second night was at end of hall and very nice. The maid "Sinarta" on the 12th floor was so helpful but better than that, she turned down a tip from me because my wife had already tipped her, and she was sure that I did not know this. In this age who dose that?
The hotel is close to the Path train for city visits and the man that runs the car and limo area is first class!
It can be a pain that the hotel has no relationship with the food or bar areas but I liked it better when we got points and breakfast a few years ago. Such is life.
January 27, 2014
Rated 5 out of 5 by Jack59 "Super" Hotel!!
Treated like a valued guest...even with the Seahawks staying there for Super Bowl! Customer service at its best!
February 2, 2014
Rated 4 out of 5 by Skrinkets Greg Schwartz
I had a beautiful room and thankful on a snowy day however I checked in around 4:30 and until 8:30 didn't have heat other then the bedroom. I checked out and the woman at the desk was not friendly nor did I dare ask at the time if she could discount the room or maybe split my breakfast cost (something ) with me for the inconvience . I needed to get to work or I would have asked for the manager. I was charged full price+tax and I do believe in good faith and being an SPG member that something should have been done.Thank you
January 23, 2014
Rated 3 out of 5 by DrNeuman Average Hotel
Have stayed at several Westin hotels. I feel this one is over rated and expensive in comparison to others in the region. One sincere positive was they were very accommodating of my pet.
January 26, 2014
Rated 4 out of 5 by MrJackie28 Room 2101
Great room with great view. Staff are some of the nicest I have encountered. Room was great. But two small things. Sink in the bath almost doesn't drain. Shower head is newish but has very low pressure. The champagne and straw berries were very nice. Didn't love paying $60.00+ for parking. Advertised rates should have also indicated that $40.00/day would be added due to taxes. Good location to get into NYC quickly.
January 21, 2014
Rated 2 out of 5 by Danny Unfriendly and somewhat rude staff
The staff at this hotel have a very poor attitude from check-in to security. They must have great job security because they really show that "I don't care" attitude to the fullest.
I've stayed at this location on multiple occasions but unless the rate is really cheap I've decided to refrain from staying here.
Don't bother voicing a complaint to any supervisors either. They'll accept your complaint and then give a fake unsympathetic apology. Then off you go on your way.
November 11, 2011