Rated 3 out of 5 by BusinessTraveler999 Great Guest Service, Poor Conference Management
The experience that I had as a guest was excellent. The room and hotel dining were excepitonal. The conference experience was poor. The rooms were freezing and events staff were unresponsive. The box lunches were poor. While these issues may not all be within your control, it still relfects poorly on the Westin.
April 14, 2014
Rated 5 out of 5 by armandoalbarran Great Localization
This Hotel is near any transport that will take you any part on Manhattan.
April 15, 2014
Rated 4 out of 5 by CC11 No club
This is the only Westin I have been to that does not have Platinum club. Breakfast in the restaurant is outrageous.
April 5, 2014
Rated 5 out of 5 by FrequentNJtraveler Stay nearly every week
This hotel is fantastic. It's been my home away from home for the last 9 months. They go way out of their way to make your stay as comfortable as possible. The staff and amenities are incredible. My only gripe is that the gym TV's do not have ESPN.
April 4, 2014
Rated 3 out of 5 by awf06001 Slightly disappointed
I have stayed at this location many times. This is the second meeting I have hosted there. When I arrived the woman at check-in was flat out rude. I know the staff could care less that I am a SPG, but she was just plain unfriendly. When I arrived in my room all I wanted to do was freshen up. Upon entering the shower I found a HUGE blonde and gray hairball. Disgusting. The air conditioning did work in my room. Also, the large lamp was broken.
March 31, 2014
Rated 5 out of 5 by sjb1218 Very Happy
Debby at the front desk was such a huge blessing this weekend and offered great customer service. Jim, the manager, was extremely helpful as well. This hotels customer service was amazing. Thank you for maintaining the bar of excellence.
March 30, 2014
Rated 4 out of 5 by FrequentTraveler13 WESTIN COMFORT IN THE GARDEN STATE
I returned to this SPG hotel after almost a year and stayed here for a weekend.
TRANSPORTATION: From EWR the easiest way to get to this hotel is via rental car or taxi but the cheapest route is via trains. From any terminal at EWR take the AIRTRAIN to the NJ Transit Station. Board any train going to New York Penn Station, 34th street (Board only the NJ Transit trains and not AMTRAK trains as some AMTRAKS stop at this station). Once you board the train the next stop is NEWARK PENN STATION, you can get off here and then take the PATH TRAINS to NEWPORT. The other alternative is to get off at SECAUCUS which is the second stop and board any train to HOBOKEN TERMINUS. From HOBOKEN you will have to buy a HUDSON-BERGEN LIGHT RAIL TICKET and take the light rail to NEWPORT. Once you get off at Newport you can walk to this hotel. Even the PATH train station is located close to this hotel and you can walk easily to the hotel. For PATH train access you will have to buy a METROCARD that also works in New York City and on all NYC SUBWAYS.
HOTEL LOBBY: Was clean and beautiful. It has a bar and furniture where you can relax. A gift shop is located in the lobby. The restrooms in the lobby are large and clean.
CHECK IN: My check in was quick and easy with MICHELLE and I want to thank her. I met PATRICK who is the front desk manager. He was very courteous and remembered me from the last visit.
CONCIERGE: The desk is located in the lobby and I want to thank STEPHEN for his assistance.
ELEVATORS: There are 4 elevators and the floors can be accessed using your room keys.
ROOM: I was upgraded to a PREMIUM ROOM on the 18th floor with a fabulous view of the NYC Skyline. The room had a king bed, two sinks, a shower and a separate tub. The room and the bed were very comfortable. The power in the room is operated by placing your room key in a slot on the wall.
DINING: Upon the recommendations of STEPHEN the concierge, I dined at FIRE OAK RESTAURANT that is located within this hotel. I highly recommend dining here. The food is fabulous and it is an amazing place to dine. The decor was rich and the servers were very efficient.
IN ROOM AMENITY: I want to thank the staff for providing an in-room amenity to me. I highly appreciate it.
STAFF: Everybody was very courteous and helpful and I personally want to thank, MICHELLE at the front desk for checking me in, PATRICK for all his help and courteousness. DEBBIE, who I have known for all the years that I have been coming here, COURTNEY who me and my son have known (With the BERGEN COUNTY connection), ISABELLA at the front desk, MEL for personally delivering stuff to my room, ROSEMARIE for being very sweet and having a smile on her face every time she met me, CHRISTINA it was a pleasure to have talked with you and last but not the least ERIC who is one of the most favorite staff member that me and my son have known for all the years we have visited this SPG Hotel.
NEWPORT MALL: Is located next to this hotel and you can easily walk there to shop. The mall has a huge AMC theater where you can watch movies. Me and my son checked out DIVERGENT and NON-STOP at the AMC theater. If you watch a late night movie then on your out don't forget to stop my MR SOFTEE'S ICE CREAM TRUCK that is parked on the road. His ice cream is the best. I love the BUTTERSCOTCH SUNDAE.
NEW YORK CITY ACCESS: Just walk to the PATH Train station and you can take the trains into New York. The last stop is 33rd street and gives you easy access to Manhattan. One word of caution is be careful as the PATH TRAINS are very crowded and if you are traveling with children or strollers then you have to watch out. You can visit the WTC SITE by getting off at CHRISTOPHER STREET, and will have to walk three blocks to access the site.
ROOM SERVICE: On the weekends can be busy. CRYSTAL, thank you for assisting me but I felt that you were overworked and the only individual working. This can lead to substandard customer service. It will be helpful to provide CRYSTAL with help on the weekends so that guests can be appropriately assisted.
POOL AND WORKOUT: The pool and workout are amazing,
CHECK OUT: Was quick and dry. I was checked out by BRITTANY and she appeared gloomy and sad with an expressionless face and I am not sure why. As I was walking away from the front desk, I met ERIC and me and my son had a great conversation with him. I truly want to thank ERIC for brightening up the day and for being the helpful and fun person that he is.
OVERALL: Relaxing hotel in New Jersey with beautiful and comfortable rooms. Great for family and business travelers. Room prices are much better that NYC and the area is not as crowded at Manhattan
RECOMMENDATIONS: I recommend this hotel to all travelers. It will relax you. Beautiful views of Manhattan unfold here and the staff is very courteous and helpful.
March 25, 2014
Rated 3 out of 5 by avdii good gym
create more clocks in the room
do not like the fact that there are no snack bar or mini bar in the rooms
gym is in good shape need to ensure is maintained
is a attractive feature
March 21, 2014