Rated 5 out of 5 by DavidUNC Great Honeymoon Getaway
Me and my wife was just married and decided to travel to the Tristate area. From the moment we arrived at the Westin. My wife and I were treated very well the staff was nice helped us get everything settled after staying there for a few nights I really hated to leave loved this hotel and my wife and I have talked and decided this will be our anniversary spot from now on. Very Very Very good hotel would recommend to anyone looking for a beautiful hotel with a BEAUTIFUL view of the NYC skyline just very happy with my experience here
December 6, 2014
Rated 5 out of 5 by nwu01 Wonderful room, pleasant service
I had been traveling all day and arrived very late to the hotel. Checking in was pleasant and prompt. Greatly appreciated since I was exhausted. The room was clean, comfortable, and perfect. Located next to many restaurants and even a shopping center. Parking is convenient in the shopping center next door but the lot isn't in and out. Public transport is very close by also. Looking forward to my next stay at this hotel.
December 10, 2014
Rated 4 out of 5 by nickz1017 Travel with SPG for all occassions
The hotel was very nice. The lobby was clean and buzzing with people, the hotel bar had great service, and Fire and Oak dinner was above what I would expect at a hotel. That being said, there were a few issues: the sheets on the pullout bed were dirty/stained. Customer service changed them but then left the dirt sheets in the hallway all night. Then we noticed stains on the king size bed comforter. Finally, some of the lights in the room were not working. I explained this upon checkout and was awarded an additional 1000 SPG points. I would rather not have to deal with the issues next time.
December 1, 2014
Rated 5 out of 5 by Customeroftheweek As expected, my staff was fantastic, again
The first moment I step out of the vehicle, the service starts. The door is opened by the doorman while the driver opens the trunk to retrieve my bag. I am greeted with a "Welcome back Mr. X". I then know it's going to be a another great stay. I walk into the lobby and two of the three front desk staff says, "hello Mr. X". It's like we're a very formal family here. From there it was uphill all the way.
November 24, 2014
Rated 4 out of 5 by Tango Good Location
Very good location close to Path Station , Newport Mall . Good price . Attentive staff , nice clean room , good gym . My favorite place to stay when I travel To JC.
December 2, 2014
Rated 1 out of 5 by Ben24 Terrible Experience
I have stayed at this hotel over 5 times in the last 6 months for well over 14 days. Recently, I was charged 630$ for repairs related to a bath tub that overflowed. The drain in the bath was sub-standard and when checked was clogged. I was woken up at 3 am by engineering who I let in without issue. The event took place around 9 PM and one towel was sufficient to clean up. We called Kohler who provided the fixtures at the Westin and they stated that the water should drain at rate between 14-16 gallons per minute. The next day I tested the bath on my own to check the drainage. If you were to fill the bath with the drain completely open it would fill in 7 minutes. This "flood" was clearly a result of faulty plumbing.
December 24, 2012
Rated 2 out of 5 by Danny Unfriendly and somewhat rude staff
The staff at this hotel have a very poor attitude from check-in to security. They must have great job security because they really show that "I don't care" attitude to the fullest.
I've stayed at this location on multiple occasions but unless the rate is really cheap I've decided to refrain from staying here.
Don't bother voicing a complaint to any supervisors either. They'll accept your complaint and then give a fake unsympathetic apology. Then off you go on your way.
November 11, 2011
Rated 5 out of 5 by Crazy8WindyCityLadies EXCELLENT HOTEL & LOCATION
This was our 1st trip to NYC /Jersey City. What an excellent hotel and location. The Path train is only a block away and takes 9 minutes to get to NY. Newport Yatch club and Michael Anthonys bar/restaurant is right across the street. There is also a waterfront walking path that is an EXCELLENT view of the city. The Fire & Oak restaurant in the hotel was delic!!! The only bad thing I have to say about this hotel is that the hot tub was not hot enough, yep thats it, but overall very excellent place, location, staff,. I look forward to staying here again and again
October 11, 2012