Rated 4 out of 5 by rdee238 Food & Beverage needs improvement
The food quality was not very good.
The food service fell short
- Set up a snack bar and place to dispose of empties
- Hot drinks not maintained hot
- Buffet set up with no salt/pepper anywhere. When I got it, I was finished eating.
- Cold drinks ran out and not replenished.
Sloppy service and no attention to detail.
August 27, 2014
Rated 4 out of 5 by Flyingtailor very short stay
I came here late and left first thing in the morning. I really like staying here nice area and a nice Westin property.
August 31, 2014
Rated 3 out of 5 by TracyAK Disappointed
I had planned on spending time by the pool during my stay while my husband attended meetings. The pool was partially drained and since it was in an area edged by high walls the heat got to be too much for me to spend any time.
Our main complaint however came after checkout. My husband left his raincoat on the bed intending to grab it last. We called the hotel directly twice that evening before leaving Florida and again the next day from home. Each time the people insisted that they would search and return our calls if they did find it or not. No one called ever, we know it was in the room. We live in a rainforest and the coat is a requirement.
August 8, 2014
Rated 4 out of 5 by Lefty987ABC Hot Water
We had a problem with getting enough hot water both days of our stay. Other than that the hotel, and its staff, was excellent
August 17, 2014
Rated 5 out of 5 by whatever Best Orlando Experience
Westin Orlando North is "Perfect" clean beautiful facility, Professional and friendly staff plus everyone was really helpful. Strongly recommend this property for anyone visiting North Orlando, especially for business travelers.
August 16, 2014
Rated 5 out of 5 by ClareJune Fabulous! Fabulous! Fabulous hotel & staff
Need I say more....of course. The Westin exceeded my expectations; I traveled with my mother and the room location with elevator convenience was perfect; Jason 'walked around' to provide personal 1-1 customer service to provide hotel details and hand me my key - - no over the counter exchange; the room was perfect. Also, Robert assisted greatly when I had to cancel and rebook to make sure I wasn't charged twice. Thank you for a wonderful stay.
August 11, 2014
Rated 4 out of 5 by MissLoonette Quality hotel
This hotel is very nice and has one of the best gyms I've seen in any hotel. Shulas 347 is an excellent restaurant with great food and service. Did not recognize SPG membership & afterwards when I asked about how the restaurant points were captured, I was told I had to book a reservation online. If I knew that, I would've done that, but since staying in the hotel, I didn't see the need. Quiet, clean, and nice amenities made for a relaxing getaway weekend.
August 10, 2014
Rated 5 out of 5 by TheEmu Such a bargain for a brand new Westin!
This hotel is in a great business location. A quiet getaway, but it's immediately off I-4, a 20-30 minute direct drive to the attractions if you're staying for leisure.
The restaurant is fantastic, the rooms are just right, and the staff is very professional.
December 30, 2011