Rated 5 out of 5 by eng256 Out of teh way, but worth it
We stayed here for 3 days. just wanted to be away from the theme parks. Very pleasant experience. All the staff members we met had a very positive attitude.
Would definitely stay here again. The management is maintaining the hotel well, though the welcome mat in the front sallyport needs to be replaced.
November 24, 2012
Rated 5 out of 5 by shrink A plus
My stay at Westin was brief but wonderful. I appreciate that you are environmentally aware. The staff were all wonderful and friendly. I am always in search of a positive customer service experience and I must say that it far exceeded my expectations. I will definitely be staying agian.
June 14, 2013
Rated 1 out of 5 by Antintean Very poor service
I stayed three consecutive nights here. My room wasn't cleaned or made up during my entire stay. Days after checking out, I was charged for smoking in my room. I called the hotel to discuss and was forwarded to the assistant manager's voicemail. A week later and he still hasn't returned my message.
April 6, 2013
Rated 4 out of 5 by Wally352 Clean Room but had a bad odor and high humidity
The overall property was well kept and staff at the front desk were very nice and informative. The room smelled like a dog had been in there or was really musty. Never had this at a Westin in the past. The room also had high humidity. Restaraunt was good for breakfast.
July 13, 2013
Rated 5 out of 5 Luxurious and comfortable
Staff members were attentive, polite and professional. The room was luxurious. Some slight noise from outside the room -- but I still slept for 12 hours in an incredibly comfortable bed. Had dinner and breakfast via room service. Dinner was 5 star -- the continental breakfast not really worth it.
January 19, 2013
Rated 5 out of 5 by ifly This Hotel is Fantastic :)
The Westin Lake Mary is so welcoming. The hotel features of pool, fitness are wonderful. The area around the hotel is very safe. I am a walker and I feel very comfortable. There is restaurants and grocery store, theater all around. I recommend this hotel to any new visitors in the area.
January 6, 2013
Rated 5 out of 5 by Jimbo231 convenient and comfortable
Very comfortable and clean, quiet room.
September 21, 2013
Rated 4 out of 5 by Don230 Brief Stay
I put my white gloves on as I entered the bathroom. I checked above the painting. I felt along the top of the toilet paper holder. There is always dust on top of the tp holder. But, I just couldn't get my white gloves dirty.
Staff, as in most SPG properties, was very professional.
January 12, 2013
Rated 5 out of 5 by knickfan1 Hidden Gem
Just like the first reviewer said, this hotel is a hidden gem. From the room, to the steakhouse, I cannot say enough about this place. And the room service? Forget about it. Great food, large portions, courteous order taker as well as the suited gentleman who delivered. Wonderful!
January 19, 2012
Rated 5 out of 5 by FLA1026 Awesome Hotel and Awesome Staff
The Westin Lake Mary, FL is by far one of the best hotels in the Orlando area. The property is wonderful, the staff is amazing, the fitness facility is awesome, the food accomodations are superb and if there is anything you need only ask. KUDOS to Westin for such a great job!!
December 30, 2012
Rated 4 out of 5 by Bigblack Beautiful hotel
Love this hotel, excellent view and the room was great. I love there green sense with the lights, the only problem I saw was that the bathroom needed a air circulator, the bathroom was beginning to get moldy and get some rust on some items. Other than that it was.a great stay.
August 30, 2012
Rated 5 out of 5 by Hurls Hurls
Home away from home couldn't get any better. The service was impeccable, the GM and his entire staff were extremely helpful and friendly, and the entire facility was immaculate. Looking forward to my next visit to the Orlando area and stay at the Westin Hotel in Lake Mary.
February 17, 2013
Rated 5 out of 5 by Paul123 Fantastic Experience
Stayed two nights in the hotel for a friend's wedding. Reception was also at the hotel. The staff was very friendly and responded to any and all needs that came up. The staff who worked the wedding were fantastic as well! Would highly recommend a stay here!
May 27, 2013
Rated 4 out of 5 by EventsRus WLM Conference
Perfect for our meeting 150-200 people- Food service quality and staff attentiveness were excellent,.
Wi-Fi is becoming increasingly expected at business meetings, and the signal and bandwidth were good.
Kudos to Missy and DJ
Lobby Bar needs to be re-designed -
March 17, 2013
Rated 5 out of 5 by Jayson6264 Wonderful Hotel!
By far the best hotel in the area! Great staff and a beautiful property.
September 10, 2013
Rated 5 out of 5 by vfres1 Above and Beyond
Upon arrival main building from street looks great. Main lobby cleanliness and luxurious stlye is breathtaking. I had a mix up on my end with reservations and Staff with no hesitation resolved issue. My family and I were please and kids had fantastic weekend.
March 25, 2013
Rated 4 out of 5 by BeBeAKA Features
I loved the lounge area on the 7th floor. Food for the banquet was tasty. Drinks in bar were very expensive. There should have been a cash bar for the banquet with reasonable drink prices. I should not pay the price of a bottle of wine for half a glass of wine.
December 31, 2012
Rated 5 out of 5 by BasketMommy4 This hotel is such a wonderful & graceful hotel!
My husband & I love having nights away at The Westin, Lake Mary. When we can get an overnight sitter for our children, we stay here. Not only is it a truly upscale place to stay, the beds are the most comfortable & it is close to so many great restaurants!
March 26, 2013
Rated 5 out of 5 by Joel Great hotel
Great hotel and friendly staff. I had scheduled to stay overnight with my family for the next day but booked with wrong date on Priceline, I called the hotel and they fixed the date right away I didn't even had to call Priceline to fix it. Great service.
March 30, 2013
Rated 5 out of 5 by AlexAnna Great hotel!
Randomly chose this hotel for a night when I had a weekend event nearby. It turned out to be wonderful! The staff was so friendly. I signed up to be a Preferred Guest, and we were given the SPG room that same night. No complaints :)
June 24, 2013
Rated 5 out of 5 by C3CorvetteDavid Great Visit In Lake Mary
Me and a good friend were attending the Daytona 500 this year and we stayed in Lake Mary at the Westin. Great people, great location, easy drive to Daytona, Orlando and attractions. Highly recommend if you are in the area you give this hotel a try.
February 28, 2013
Rated 5 out of 5 by Jody72 This is a beautiful hotel
Beautiful hotel with elegant decor. Room and fitness center were both excellent. Top notch! Many conveniences both within hotel and nearby. Conveniently located within 10 to 15 minutes from Sanford/Orlando Airport. Look forward to staying again.
February 19, 2013
Rated 5 out of 5 by Mike44 Fantastic service and amenities
The staff at this hotel is Top notch! Very professional, courteous and very catered to meeting your needs. The hotel rooms are spacious and the beds are extremely comfortable. Dual showere heads was a nice feature. The gym is well equipped.
March 11, 2013
Rated 5 out of 5 by CharlieBrown79 Great Stay
This hotel is great! The staff is wonderful, there are a ton of things to do in the area, and the rooms are nice and the bathrooms are big. Thank you for providing me with such a wonderful stay. I can not wait stay there again in the future.
December 28, 2012
Rated 4 out of 5 by DB2003 Business trip
This is the second time I have stayed at this hotel and I have been very satisified with the room and the staff. I have even stayed here on personal trips as well. Will continue to use this hotel as long as it keeps its current standards.
November 12, 2012
Rated 4 out of 5 by jace911 Great event, great stay
We really enjoyed our stay, including the well-attended fundraising event for the Central Florida Zoo. We will be back.
August 19, 2013
Rated 5 out of 5 by mikemcd great stay
Excellent stay, everything was outstanding. Bobby, who was manning the 7th Floor Executive Suite, was great, he was very friendly, informative, and made all feel very welcomed,. He was a great reflection of your outstanding hotel
August 13, 2012
Rated 4 out of 5 by MOTHEROFFIVE HAD A GREAT STAY
Great location & wonderful Heavenly Beds!
Need improvement in Food Service in restaurant. Waitresses seemed short handed & order was not accurate 2 days in a row. They were very sweet though. They should write their orders down!
October 3, 2012
Rated 4 out of 5 by NorCalRod Great Location
This is out of the way but there is a nice little strip mall across the street with great restaurants. Very modern Hotel and comfortable. One of my favorites in the Orlando area. 30 minute drive to downtown for business.
May 2, 2013
Rated 5 out of 5 by FLA1026 Great place to stay
The Westin Hotel Lake Mary is a great hotel. I am always feel confident that they will take care of anything I need during my stays there. The staff is attentive and friendly. They make me feel like I am always welcome.
April 21, 2013