Rated 5 out of 5 by TLC1017 Upscale hotel
The staff were very friendly and the room was clean and comfortable.
March 10, 2014
Rated 3 out of 5 by Meg67 Needs some improvement.
For an SPG member, a better room could have been offered. I was on the second floor. Immediately outside my windows were the A/C units for the hotel. It sounded like a jet plane was taking off during my entire stay. A little disappointing.
Also, ordered room service. Turkey sandwich with salad. Came with fries instead.
October 18, 2013
Rated 5 out of 5 by Cicero Doug
Outstanding value and highly recommend this hotel. Lots of free parking, spacious room with very comfortable bed, close to I-4 for easy access, many name brand restaurants in area, and excellent value for upscale room. Plan to book this location again.
January 26, 2014
Rated 4 out of 5 by Pjamela Answered all my needs!
Close to Sanford airport. Transportation provided from and to airport AND outside amenities allowed us to shop, dine and see a movie within walking distance. LOVE that there are caution flashers one can activate to let cars know pedestrians are crossing at night!
January 20, 2014
Rated 5 out of 5 by Dean240 Extremely nice hotel
Check in was quick and friendly. New property, clean room.
March 10, 2014
Rated 5 out of 5 by FLA1026 My Favorite
The Westin Lake Mary is my favorite hotel and I would recommend this hotel to anyone. The only recommendation that I have for them is to be sure their staff recognize their SPG membership levels in an appropriate manner. I am a platinum member and would like to receive all of the privileges associated with that.
July 20, 2013
Rated 5 out of 5 by RonO Really Nice Hotel
We really like this hotel. The staff is friendly, the bed is SO comfortable, the rooms are clean. It has a Shula's restaurant on site with great happy hour. Walking distance to several other restaurants and movie theater. It has a nice pool and a small gym area as well. We stay here anytime we are in the area!
May 29, 2013
Rated 5 out of 5 by eng256 Out of teh way, but worth it
We stayed here for 3 days. just wanted to be away from the theme parks. Very pleasant experience. All the staff members we met had a very positive attitude.
Would definitely stay here again. The management is maintaining the hotel well, though the welcome mat in the front sallyport needs to be replaced.
November 24, 2012
Rated 4 out of 5 by Silmarillon Serene
Stayed for business trip. It was the perfect antidote to a long, draining workday. I wished I had more time to enjoy the facilities. Rooms were clean and well-appointed. The floor I was on was wonderfully quiet and serene. I will definitely stay here again the next time I am in the Lake Mary area again.
January 19, 2013
Rated 1 out of 5 by Antintean Very poor service
I stayed three consecutive nights here. My room wasn't cleaned or made up during my entire stay. Days after checking out, I was charged for smoking in my room. I called the hotel to discuss and was forwarded to the assistant manager's voicemail. A week later and he still hasn't returned my message.
April 6, 2013
Rated 5 out of 5 Luxurious and comfortable
Staff members were attentive, polite and professional. The room was luxurious. Some slight noise from outside the room -- but I still slept for 12 hours in an incredibly comfortable bed. Had dinner and breakfast via room service. Dinner was 5 star -- the continental breakfast not really worth it.
January 19, 2013
Rated 5 out of 5 by TPS100 Going Green
I tried to go green. Second day figured out the door hanger. But once I did that, there was no service. Waste baskets not emptied. Coffee cups and filters not replaced. Sinks not cleaned. No vouchers for green living were given as promised. Really quite disappointing.
December 11, 2013
Rated 5 out of 5 by shrink A plus
My stay at Westin was brief but wonderful. I appreciate that you are environmentally aware. The staff were all wonderful and friendly. I am always in search of a positive customer service experience and I must say that it far exceeded my expectations. I will definitely be staying agian.
June 14, 2013
Rated 5 out of 5 by ifly This Hotel is Fantastic :)
The Westin Lake Mary is so welcoming. The hotel features of pool, fitness are wonderful. The area around the hotel is very safe. I am a walker and I feel very comfortable. There is restaurants and grocery store, theater all around. I recommend this hotel to any new visitors in the area.
January 6, 2013
Rated 4 out of 5 by Satisfied2 Very convenient and friendly staff
Was greeted warmly at the front desk.
Check in and check-out processes were smooth and efficient.
Shuttle service was very helpful to get me to my office location without stress.
Thank you very much for making this a very enjoyable experience.
Keep up the good work.
November 24, 2013
Rated 5 out of 5 by knickfan1 Hidden Gem
Just like the first reviewer said, this hotel is a hidden gem. From the room, to the steakhouse, I cannot say enough about this place. And the room service? Forget about it. Great food, large portions, courteous order taker as well as the suited gentleman who delivered. Wonderful!
January 19, 2012
Rated 4 out of 5 by Don230 Brief Stay
I put my white gloves on as I entered the bathroom. I checked above the painting. I felt along the top of the toilet paper holder. There is always dust on top of the tp holder. But, I just couldn't get my white gloves dirty.
Staff, as in most SPG properties, was very professional.
January 12, 2013
Rated 4 out of 5 by Bigblack Beautiful hotel
Love this hotel, excellent view and the room was great. I love there green sense with the lights, the only problem I saw was that the bathroom needed a air circulator, the bathroom was beginning to get moldy and get some rust on some items. Other than that it was.a great stay.
August 30, 2012
Rated 5 out of 5 by FLA1026 Awesome Hotel and Awesome Staff
The Westin Lake Mary, FL is by far one of the best hotels in the Orlando area. The property is wonderful, the staff is amazing, the fitness facility is awesome, the food accomodations are superb and if there is anything you need only ask. KUDOS to Westin for such a great job!!
December 30, 2012
Rated 5 out of 5 by Hurls Hurls
Home away from home couldn't get any better. The service was impeccable, the GM and his entire staff were extremely helpful and friendly, and the entire facility was immaculate. Looking forward to my next visit to the Orlando area and stay at the Westin Hotel in Lake Mary.
February 17, 2013
Rated 4 out of 5 by Wally352 Clean Room but had a bad odor and high humidity
The overall property was well kept and staff at the front desk were very nice and informative. The room smelled like a dog had been in there or was really musty. Never had this at a Westin in the past. The room also had high humidity. Restaraunt was good for breakfast.
July 13, 2013
Rated 4 out of 5 by EventsRus WLM Conference
Perfect for our meeting 150-200 people- Food service quality and staff attentiveness were excellent,.
Wi-Fi is becoming increasingly expected at business meetings, and the signal and bandwidth were good.
Kudos to Missy and DJ
Lobby Bar needs to be re-designed -
March 17, 2013
Rated 4 out of 5 by BeBeAKA Features
I loved the lounge area on the 7th floor. Food for the banquet was tasty. Drinks in bar were very expensive. There should have been a cash bar for the banquet with reasonable drink prices. I should not pay the price of a bottle of wine for half a glass of wine.
December 31, 2012
Rated 5 out of 5 by vfres1 Above and Beyond
Upon arrival main building from street looks great. Main lobby cleanliness and luxurious stlye is breathtaking. I had a mix up on my end with reservations and Staff with no hesitation resolved issue. My family and I were please and kids had fantastic weekend.
March 25, 2013
Rated 5 out of 5 by Paul123 Fantastic Experience
Stayed two nights in the hotel for a friend's wedding. Reception was also at the hotel. The staff was very friendly and responded to any and all needs that came up. The staff who worked the wedding were fantastic as well! Would highly recommend a stay here!
May 27, 2013
Rated 5 out of 5 by BasketMommy4 This hotel is such a wonderful & graceful hotel!
My husband & I love having nights away at The Westin, Lake Mary. When we can get an overnight sitter for our children, we stay here. Not only is it a truly upscale place to stay, the beds are the most comfortable & it is close to so many great restaurants!
March 26, 2013
Rated 5 out of 5 by 1slyse great as usual
Great room, great staff, great location.
February 21, 2014
Rated 5 out of 5 by Joel Great hotel
Great hotel and friendly staff. I had scheduled to stay overnight with my family for the next day but booked with wrong date on Priceline, I called the hotel and they fixed the date right away I didn't even had to call Priceline to fix it. Great service.
March 30, 2013
Rated 5 out of 5 by C3CorvetteDavid Great Visit In Lake Mary
Me and a good friend were attending the Daytona 500 this year and we stayed in Lake Mary at the Westin. Great people, great location, easy drive to Daytona, Orlando and attractions. Highly recommend if you are in the area you give this hotel a try.
February 28, 2013
Rated 5 out of 5 by Jody72 This is a beautiful hotel
Beautiful hotel with elegant decor. Room and fitness center were both excellent. Top notch! Many conveniences both within hotel and nearby. Conveniently located within 10 to 15 minutes from Sanford/Orlando Airport. Look forward to staying again.
February 19, 2013