Rated 5 out of 5 by yankee219 Daytona Weekend
The hotel was great as usual. We had a great stay and I will stay here on all of my Daytona trips. My only issue would be with the Executive Lounge in the morning . The food was great and staff responsive but they ran out of some items well before the end of the breakfast period.
Looking forward to the next stay.
July 14, 2014
Rated 5 out of 5 by Billyeaton Never stayed at a Westin before....sure will again!
As the title says, this was our first visit to a Westin. The price was very reasonable for a good clean modern hotel in a good location with extra amenities like a wonderful restaurant with excellent food and a very nice clean gym. After traveling 4 hours to reach the hotel that night we were tired and hungry, so we decided to eat at the hotel restuarant. Of course it was a bit more expensive being attached to the hotel, but we were happy that all of our entrées we ordered were excellent.
The hotel itself was very modern and contemporary/modern. Very important to me is clean clean clean. This place was SPOTLESS. The rooms were exceptionally clean and so were the hallways leading to those rooms. Trust me I looked for stains and happily didn't notice any. Also the hotel had a fresh smell to it unlike some places that smell like they just cleaned up something.
As for the location where we stayed, we stayed at the Westin in Lake Mary Florida. It's located conveniently next to I-4 and is literally surrounded by fine dining and large pharmacy and grocery store chains. Major shopping is within just 2-3 miles.
One night we were there they also had some major celebration so if you have a large convention wedding or gathering they have a top notch facility. If I had anything negative to say I would have only 2 small complaints,.. The refrigerator in the room is actually not a refrigerator but a kind of cooler if you will, so that was disappointing. luckily we didn't have too much to keep overnight. The only other thing was the air-conditioning seems certainly to cool the room but the room seemed to have a higher humidity at a cooler temperature so even though the room was cool it seems slightly damp...make sense?
Again those are small concessions, everything was a wonderful experience and if I find myself in Lake Mary again I will certainly use Western Lake Mary and highly recommend it to anyone
July 14, 2014
Rated 4 out of 5 by jtjtjt great stay
very professional and courteous staff, have seen improvements in lounge (keeping food/coffee stocked) - overall very enjoyable and comfortable experience. I wish Shula's would have the breakfast buffet everyday.
July 8, 2014
Rated 3 out of 5 by Grammiecj Average weekend
Needed a hotel for a visit with friends...this location was great. Lots of restaurants and shopping. shulas restaurant was terrific. The pool needed a good cleaning, hot tub had no bubbles, broken glass around pool. Furniture in rooms needed cleaning or replaced.. It was ok but nothing special to bring me back again. If we do it again we will try a different hotel.
July 7, 2014
Rated 5 out of 5 by KD1616 Best Hotel Staff!
The staff at the Westin Lake Mary is truly remarkable! I have been staying here every week since mid-January and each time I check in, I am always amazed at how helpful and responsive the team behind the front desk is!
I am always excited to see Paula each Sunday/Monday when I check in and she always goes above and beyond for me!
July 6, 2014
Rated 2 out of 5 by whatever Brainless Staff Attitude
Checked in late, past midnight. The night auditor was the only guy at reception and did a really poor job of checking us in. Never offered any Platinum SPG benefits, was rude (with an attitude) and said that he would cancel our reservation and get us out of there. This on a prepaid non-refundable reservation! With guests arriving after midnight! Does this guy have a brain to even begin to understand that people don't just show-up at midnight and can wait for him to fumble through registration? The worst check-in experience of my life at any hotel anywhere worldwide!
July 1, 2014
Rated 2 out of 5 by Jred1 Stay at the Westin
My stay at the Westin was marked by identity theft of my information and a few of my friends. As it was the only place we all used our cards (we stayed for a wedding) the theft definitely occurred there. We called the hotel just to let them know to prevent his for future guests and were given a lackluster response of "what do you want us to do about it". At the restaurant the hostess had us wait 10 minutes at the front to check on a table even though only two tables in the facility were taken. After being seated we decided on the breakfast buffet only to find that nothing was stocked. Literally there weren't even bowls for cereal available. We were told it would be stocked shortly. Ten minutes later the waitress came out and told us wed need to order of the regular menu. When we did order the toast was burnt and the oatmeal was soupy.
July 3, 2014
Rated 4 out of 5 by Melissa46 Few minor things to improve
First the pool deck is way too hot to walk on without shoes which not be good especially for children. Second, you need to have more lounge chairs at the pool. Third, a staff member should come to the pool and at least check if any guest needs anything. We did not see one staff person until about 4 hours after we had already been there. Last but not least, I had problems with my room keys not working. I had to get new keys at least twice if not three times.
June 30, 2014