Rated 1 out of 5 by Vinny7 Hotel Bed was Gross and the staff was Rude!
I stayed in the hotel for a couple of hours before lifting my sheets to lay down. When I did the bed had little black things all over it and it was disgusting! I immediately checked out of the hotel and did not want to argue with a manger for him to offer me another dirty room so I left and called to explain what happened. The manager never called me back and then when I called him back hours later he called me a liar. This ruined my 1st Anniversary and everything I had planned for the day and then they wouldn't even refund me even though I was only in the Gross room for a couple of hours. I would NEVER recommend this hotel or it's staff to anyone!
May 3, 2016
Rated 3 out of 5 by Aud1 Family plans
I recommend this hotel only if you are not staying on Club Level. Not worth paying extra for it. Room nice but light bulbs missing from lamps, phones not plugged in and couldn't find where to attach phone line on desk to be able to use it. Radio on end table didn't have a plug on it or at least we couldn't find one on it to plug into wall, only 2 creamers for room coffee pot for two guests although there are several paks of coffee for the room coffee pot. You might think the two creamers in the room wasn't important because you're on Club Level and can go to the Club Lounge to get more, however, that's another problem. It is definitely the most sparest Club Lounge, water, soda, coffee, tea, the evening appertisers is nothing but cocktail hot dogs, chicken nuggets, cheese, breakfast is cold cereal, oatmeal, hard boiled eggs, breads,butter, cream cheese, jelly, juice & fruit. Open from 7:30am-11:00 breakfast, evening tidbits 5:30pm-8:00. When it runs out it runs out even if it's 1/2 hour after opening never replenished. The tables are glass topped and streaked with previous guests usage, counter isn't cleaned up from spills until next day. Had to wait 30 minutes at breakfast for coffee and then only one small pot was brought in and poured into the larger coffee pot. You would think a coffee pot in the Club Lounge would be available at anytime, not here. Oh, there is a Kuerig pot set up all day & evening but if it's not during the breakfast or tidbit hours there's no coffee available to use in it and no creamers, milk or sugar available either. People were calling the front desk from the Club Lounge repeatedly advising them that there was no coffee, no hard boiled eggs, no water. Have never experienced this in any other Club Level Lounge. Couldn't believe that the cold drink refrig wasn't replenished from afternoon of one day until the next morning. Don't bother paying extra for Club Level here, there are a lot of restaurants within walking distance that you can go to and enjoy breakfast or nice hor'duerves prior to dinner. Oh one other thing, Hotel says complimentary newspaper, well I asked for one to be delivered to my room for Sunday morning. Under my door Sunday morning was a newspaper that covered from Friday to Sunday. I checked into the Hotel on Friday and already knew what happened in the world Friday and Saturday. Also advertised pool was heated,no way. Free wi-fi to SPG members.
April 18, 2016
Rated 4 out of 5 by Krummel59 Nice modern hotel
Nice, clean hotel. The room was comfortable and big enough. It only took a while before the water in the bathroom became warm. There were many extra's in the room and you could even rent sportclothes.
It was a pity that the pool was closed but they offered us a swimmingpool in an other hotel nearbye after asking for it. (It should have been nicer if they offered it by themselves.)
Breakfast wasn't great but opposite the hotel was a nice area with terraces and restaurants.
April 14, 2016
Rated 4 out of 5 by PLATTRAVELER100 Great Quiet Option
Perfect for business travelers. Nice Lounge and Gym. Probably too boring and far away from attractions for the vacationers with family.
March 28, 2016
Rated 2 out of 5 by BotheredPatron Westin Lake Mary locks need improvement
On 3 occasions we could not get in our room. Room key didn't work. Receptionist said I shouldn't out our credit card key in my wallet....or keep it near a cell phone. I wasn't the only patron who had this problem. Each time, either another visitor (in the elevator or at the front desk) had the same issue. The receptionist said it was our issue...we needed to adjust how we kept the room card. I work in Las Vegas...in the hotel business...thousands of rooms.....his is NOT an issue. Please clean/fix ur room key/lock system. For a Weatin....this is unacceptable....and for the hotel to make the patron feel like they did wrong is not right.
March 21, 2016
Rated 5 out of 5 by Jen5366 Great stay, but SPG recognition lacking
The room and bed were great. The bathtub was a little more basic than what I had expected, but overall everything was great. Shula's restaurant was quite good, and we really enjoyed the wedge salad and burgers. The only thing lacking was SPG recognition and no acknowledgement of special requests at check in. I had requested a king bed at booking if available, and this was not acknowledged when we checked in. I asked about it, and the associate said they had been sold out of kings for a week (even though the request had been made many weeks prior). I had to book two queens so I didn't go in expecting a king, but the associate made it seem like no one had bothered to review my request for a king at time of booking, not did anyone acknowledge the reques at check in or bother to try to accommodate. There was no friendliness or SPG recognition at either check in or check out. However, these were small details for an otherwise great stay.
March 8, 2016
Rated 5 out of 5 by Flyingtailor Frist night stay in Orlando
I always stay here my first night in Orlando like the location in a great spot.
March 3, 2016
Rated 2 out of 5 by ATLPLATINUM Nice Hotel, but Service... Not so good!
I travel for a living and have stayed at this hotel 10 times in the past 8 months. The last two stays have been subpar at the best because of service!
Service at this hotel stinks at best! If you are wanting a good value for the large amount of money you spend, this isn't the place any longer.
They have gotten a lot of new people over the past few months and the service levels aren't there any more!
For being Platinum and $200 per night for a room, they still don't value your business. I would hate it for the people that do not have status!
February 22, 2016