Rated 4.2 out of 5 by 24
Rated 5 out of 5 by bjt3600 Hospitality at its best!
I spend 3 weeks at the Westin Santa Fe and the staff treated me like part of their family. Extremely accomodating- especially when I needed to extend my stay and every place was showing sold out. I love this hotel. It is my go to hotel whenever I am in Mexico.
November 14, 2014
Rated 1 out of 5 by marymc81 the cancel my reservation
the cancel my reservation with notice me , i arrive and was no room , the most anti professinal .. very upsad never will recomend this hotel again , and for sure will write to all site this experrience ... very very upsad
November 14, 2014
Rated 4 out of 5 by FreqInterTravel2013 Random Charges during check-out
During various stays random charges appear on the bill and they seem unwilling to remove them even when they can't produce an authorized signature of those charges. It has happened to colleagues of mine as well and they have they same attiude - we will do you a one-time favor and remove it.
April 11, 2013
Rated 4 out of 5 by MexicoMan Staff seems unhappy
Very few smiles from reception to housekeeping to restaurant and bar helps make the atmosphere cold and unfriendly. Stone and glass materials are also cold, though clean and contemporary. Not a single Mexican detail here. The soaps are nice and the valley views outstanding.
September 21, 2014
Rated 5 out of 5 by HJHair Superior Business Hotel
The facilities and staff at this location are absolutely top-notch. Multi-lingual and attentive - they make your business stay extremely trouble-free.
Two staff to look out for who are excellent are Marco (bellhop) and Pia (front desk). Both appear to really enjoy their work and go out of there way to make you feel at home and highly valued by the hotel.
January 7, 2012
Rated 5 out of 5 by Angie1971 One Minor Change
The hotel is great. I've had the opportunity as Head of Latin America & Caribbean Regional Events for SAP - to host large and small events at the Westin in Hollywood Beach - FL, and the Westin in Lima - Peru.
My only recommendation is that the lighting inside the bathrooms needs to be changed. I understand the Zen ambiance, but more lighting is needed.
September 15, 2014
Rated 4 out of 5 by Paulina86 The hotel has great staff attention
everyone was very nice and helpful. The service and attention of the staff is really excellent.
August 27, 2014
Rated 5 out of 5 by Cha27 Great stay
Enjoyed the peaceful, restful decor of the hotel. Also the spaciousness was a welcome treat. The bathroom and it's amenities were also great,
August 25, 2014