Rated 5 out of 5 by JONOGAR What a great Hotel for business travellers!
I travel to Mexico about 6 to 8 times yearly and I return to this hotel over and over again. It is really a pleasure to be recognized and have a personalized service.
This particular time I travelled with a co-worker who maked his reservation late and the hotel was completely booked, but talking with the Customer Services Manager and the concierge Manager they took special care to find a room for my co-worker.
Hats off!. Thank you very much.
May 5, 2016
Rated 5 out of 5 by Jessica24 Personal Touch
I stayed at the Westin Santa Fe for a 10 day business trip. Beautiful and spacious room. I loved the Market Kitchen restaurant. Great breakfast buffet, awesome flatbreads! Great gym with free water and towels. All staff was friendly. But what I loved most was the attentiveness of the Concierge staff members Raul, Jessie and Edgar. They were super helpful with getting us transportation, calling for reservations at restaurants and just being welcoming and friendly when we came back to the hotel after a long day. They're an amazing asset to this Westin and made our stay special! I would most definitely come back to stay! It was easy to set up trips to Taxco and Teotihuacan on the weekend. There are lots of great restaurants in the vicinity. I definitely recommend this hotel.
March 3, 2016
Rated 5 out of 5 by claudia78 Great Features and great customer services
Great amenities in the hotel and great customer service
October 20, 2015
Rated 5 out of 5 by MrMole Everybody is well treated
This hotel is excellent, but is useless to be a spg member, they treat you the same. No room upgrade, not even have a room in the spg levels.
The hotel is so good that no problem with the room or hotel itself, but would expect some extra effort for regular spg members.
June 29, 2015
Rated 4 out of 5 by ganmusic Excellent Stay - But for Asian Vegetarian Options
Overall room space and facilities were pretty good. Close proximity to few good shopping complexes like Samara and Pantaloon malls. Also have lots of local food options for food enthusiasts (Non-Veg).
However, would like to have more vegetarian options for Asians. Simple Indian Recipes (Rice varieties) like Jeera Rice, Natural Curd Rice, Lemon Rice, Coconut Rice etc are great options. Preparation tips are easily available over the Internet. These will make the stay very pleasant. This time we had almost 5 people in our group searching for vegetarian foods outside.
February 18, 2015
Rated 1 out of 5 by marymc81 the cancel my reservation
the cancel my reservation with notice me , i arrive and was no room , the most anti professinal .. very upsad never will recomend this hotel again , and for sure will write to all site this experrience ... very very upsad
November 14, 2014
Rated 5 out of 5 by bjt3600 Hospitality at its best!
I spend 3 weeks at the Westin Santa Fe and the staff treated me like part of their family. Extremely accomodating- especially when I needed to extend my stay and every place was showing sold out. I love this hotel. It is my go to hotel whenever I am in Mexico.
November 14, 2014
Rated 4 out of 5 by MexicoMan Staff seems unhappy
Very few smiles from reception to housekeeping to restaurant and bar helps make the atmosphere cold and unfriendly. Stone and glass materials are also cold, though clean and contemporary. Not a single Mexican detail here. The soaps are nice and the valley views outstanding.
September 21, 2014