Rated 4.6 out of 5 by 5
Rated 5 out of 5 by HJHair Superior Business Hotel
The facilities and staff at this location are absolutely top-notch. Multi-lingual and attentive - they make your business stay extremely trouble-free.
Two staff to look out for who are excellent are Marco (bellhop) and Pia (front desk). Both appear to really enjoy their work and go out of there way to make you feel at home and highly valued by the hotel.
Rated 5 out of 5 by MGCL great features
The hotel has a great features, has a excellent meals, and located near from the most important comercial centers
Rated 5 out of 5 by DFWKnight Tops for Westin
I stayed at this Westin shortly after opening and was very impressed with the facility. The rooms and views were amazing and the complimentary upgrade was perfect! The front desk and bell staff were very friendly and welcoming. The restaurant had amazing food and fresh fruit but the staff was still working on the service. The fitness facility is on the top floor and has a great view!
Rated 4 out of 5 by FreqInterTravel2013 Random Charges during check-out
During various stays random charges appear on the bill and they seem unwilling to remove them even when they can't produce an authorized signature of those charges. It has happened to colleagues of mine as well and they have they same attiude - we will do you a one-time favor and remove it.
Rated 4 out of 5 by Tidy Modern Westin
I have travelled and stayed in Westin's and other luxury hotels all over continental US and Asia. Mexico City Santa Fe Westin is the best in terms of high quality luxury amenities, spacious ultra modern clean rooms and very attentive staff. The restaurant in this hotel is not that great in terms of food though the ambience is very nice. I would recommend Mexico Westin specially to Starwood frequent members.