Rated 1 out of 5 by SSCSMY Billing Error No One Cares To Fix
On March 30th, I stayed at the Dulles Westin for one night.
Next morning, when I was checking out, I noticed a charge for $3.68 as a purchase at the gift shop which I did not make. However, on the same portfolio, the charge was also taken off. It looked like an accidental charge that was removed.
However, the charge for $3.68 still appears on my Amex credit card.
I've been trying to get this matter corrected for over a week with more than 5 phone calls and no one at the hotel seems to be willing to call me back to fix this error.
Now, I can just dispute the $3.68 charge with Amex but as a business owner, I know that every credit card charge back can cost the business $25 or more. Therefore, as a courtesy, I wanted to resolve this over the phone, but I may soon have no choice to file a dispute with my credit card for $3.68 because I just don't want to waste more of my valuable time trying to save your hotel money.
I really did hope I wouldn't have to resort to posting this to get someone to call me back and fix this issue, but this is my last attempt to get this matter corrected. I would be more than happy to amend this review if someone would just call me back and fix this issue.
If this is the way your company treats customers trying to do you a favor, I don't know if I feel comfortable giving you my business anymore.
May 1, 2012
Rated 5 out of 5 by CalCouple Great hotel to stay while visiting the Air/Space Museum!
From the minute the shuttle picked us up at the airport, our Westin experience was a great one! The hotel is a new, modern facility, located on a beautiful small lake in a very nice location. It is extremely well maintained, spotless, comfortable and clean. The food in the restaurant and in room service is excellent. The shuttle to the Udvar-Hazy Museum was handy and prompt. The staff couldn’t have been more courteous, friendly and helpful.
We were very, very pleased with our stay...so happy that this is the first review I have written in my numerous hotel stays.
We definitely will stay there in the future!
October 1, 2012
Rated 5 out of 5 by energywhiz Amazing Stay, My new go-to near Dulles
Had an amazing stay after the Derecho knocked out my power for a few nights. Made a reservation for two rooms the morning after the derecho hit, showed up at the hotel at 10am and was allowed to check in! Agent even apologized for not being able to upgrade either of my two rooms and that they were on different floors! Agent gave coupons for free full-breakfast in the restaurant for all 3 people in my party (without me asking), even though by SPG policy only had to give 2.
Rooms were clean, no charge for my dogs, breakfast was amazing and was on top of normal plat. amenity. Dog walking trail with free waste-bags across from hotel entrance. Every staff member said hello when they saw us, some stopped to play with the dogs. Hotel was very quiet even though full because of the storm.
Pool area was very nice, big enough that I could actually swim laps.
Overall, very pleased. First 5* review I have ever given.
August 13, 2012
Rated 5 out of 5 by Kmikita Perfect comfort & pet friendly!
We were overjoyed with the experience we had at this Westin. I have stayed at at least 10 different Westin locations in the last couple of years (always with Starwood) and have been satisfied with the overall brand but this one took the cake. We recently got a dog and found out that the Westin Washington Dulles allows pets at no additional cost and since this was an emergency trip we were so grateful to have a familiar place to stay with our new addition. The staff was so friendly and welcoming that all three of us felt like a part of the family. I had always assumed pet friendly hotels would be second string establishments but I would go back to this Westin whether I had a pet or not. The gym, the pool, and the grassy front was immaculate and we had a wonderful time all around. Thanks again.
August 17, 2012
Rated 1 out of 5 by Alex104 Hotel scam! Stay Away!!!
The hotel claim their bathrobe from the room was missing and I was responsible for that. . They charged significant amount without even notifying me! When trying to communicate and explain I didn't take it (Who will take a bathrobe from a hotel which hundreds of people has worn?), the staffs were extremely unhelpful and rude, and insist I pay the unfair charge. If you really need to stay there, take a camera and take pictures of your bathrobe! (And other stuff! God knows what other trick they will play)
September 5, 2013
Rated 5 out of 5 by Tivie123ca Stranded in Washington - found a home at the Westin
On our way back from what was a wonderful vacation we got stranded for 2 days in Washington with little support from the airline company. We have a SPG membership and contacted reservations who guided us to the Westin Dulles hotel. That was the best decision we made. We were welcomed with a great bed, items to assist us with our lost luggage and friendly smiles all around.
March 5, 2014
Rated 5 out of 5 by Per10 Excellent stay
I have stayed at Westin Dulles a couple of times lately and I am very impressed.
Rooms: Clean, comfortable and very well maintained rooms.
Fornt desk: Quick, helpfull and friendly.
Bar and restaurant: Very friendly staff who made a great impression on my family.Plus, always nice when big chain hotels can add a local flavor to the menus. I tried a cheese platter with products from Virginia,
Final say: This is how I expect a Westin to be be: modern, well kept and good service.
February 27, 2014
Rated 2 out of 5 by Cas123 Poor customer support.
Dear reservation Manager
I am outraged by this bill. First and foremost, I checked out a day early due to the weather forecast predicting ice and snow with some flights being cancelled from 2nd March 2014. I couldn't take the risk to check out in the morning as planned as the forecast predicted bad weather on e night of 2nd March. Thus I checked out a day early and informed your reception team as advised once I got a flight at the airport. Your reception staff told me on the phone that I should expect a refund of at least $129.00. Even if I stayed the full 5 days why is my bill so high. And what on earth does occupancy/tourism mean??? This additional fee was not explained during the check in process.
It is unfortunate that I have had to raise this issue as a customer review, however, the email on your business card keeps returning undeliverable. Why is this occurring? I expect a full explanation by return email before taking this further and I also expect a full refund for my hotel charges for one day. If the airport can waive fees due to bad weather so can you!!
March 3, 2014