Rated 3 out of 5 by Nick2103 Poor first impression
As I settled in my room I noticed the refrigerator contained a half finished soda pop bottle and I then noticed long hairs here and there on the bathroom floor. This made me wonder if the room had been cleaned. I went to the front desk to ask for the room to be cleaned and went to the lounge. The desk clerk gave a quick "I'm sorry" but other than that there was no attempt by anyone at the hotel to make me believe they have any commitment to customer service.
December 6, 2013
Rated 2 out of 5 by yeocke Worse SPG experience in 2 years
Stayed at this hotel for 7 nights.
No room upgrades at check in (First time in 2 years as a platinum member not to get room upgrade).
Had my family with me, free breakfast was extended to my wife but not to my kid, another first as platinum member.
Absolutely no platinum recognition at all.
Everything else is ok as long as you don't have any expectation.
December 7, 2013
Rated 1 out of 5 by SSCSMY Billing Error No One Cares To Fix
On March 30th, I stayed at the Dulles Westin for one night.
Next morning, when I was checking out, I noticed a charge for $3.68 as a purchase at the gift shop which I did not make. However, on the same portfolio, the charge was also taken off. It looked like an accidental charge that was removed.
However, the charge for $3.68 still appears on my Amex credit card.
I've been trying to get this matter corrected for over a week with more than 5 phone calls and no one at the hotel seems to be willing to call me back to fix this error.
Now, I can just dispute the $3.68 charge with Amex but as a business owner, I know that every credit card charge back can cost the business $25 or more. Therefore, as a courtesy, I wanted to resolve this over the phone, but I may soon have no choice to file a dispute with my credit card for $3.68 because I just don't want to waste more of my valuable time trying to save your hotel money.
I really did hope I wouldn't have to resort to posting this to get someone to call me back and fix this issue, but this is my last attempt to get this matter corrected. I would be more than happy to amend this review if someone would just call me back and fix this issue.
If this is the way your company treats customers trying to do you a favor, I don't know if I feel comfortable giving you my business anymore.
May 1, 2012
Rated 1 out of 5 by Alex104 Hotel scam! Stay Away!!!
The hotel claim their bathrobe from the room was missing and I was responsible for that. . They charged significant amount without even notifying me! When trying to communicate and explain I didn't take it (Who will take a bathrobe from a hotel which hundreds of people has worn?), the staffs were extremely unhelpful and rude, and insist I pay the unfair charge. If you really need to stay there, take a camera and take pictures of your bathrobe! (And other stuff! God knows what other trick they will play)
September 5, 2013
Rated 5 out of 5 by CalCouple Great hotel to stay while visiting the Air/Space Museum!
From the minute the shuttle picked us up at the airport, our Westin experience was a great one! The hotel is a new, modern facility, located on a beautiful small lake in a very nice location. It is extremely well maintained, spotless, comfortable and clean. The food in the restaurant and in room service is excellent. The shuttle to the Udvar-Hazy Museum was handy and prompt. The staff couldn’t have been more courteous, friendly and helpful.
We were very, very pleased with our stay...so happy that this is the first review I have written in my numerous hotel stays.
We definitely will stay there in the future!
October 1, 2012
Rated 5 out of 5 by energywhiz Amazing Stay, My new go-to near Dulles
Had an amazing stay after the Derecho knocked out my power for a few nights. Made a reservation for two rooms the morning after the derecho hit, showed up at the hotel at 10am and was allowed to check in! Agent even apologized for not being able to upgrade either of my two rooms and that they were on different floors! Agent gave coupons for free full-breakfast in the restaurant for all 3 people in my party (without me asking), even though by SPG policy only had to give 2.
Rooms were clean, no charge for my dogs, breakfast was amazing and was on top of normal plat. amenity. Dog walking trail with free waste-bags across from hotel entrance. Every staff member said hello when they saw us, some stopped to play with the dogs. Hotel was very quiet even though full because of the storm.
Pool area was very nice, big enough that I could actually swim laps.
Overall, very pleased. First 5* review I have ever given.
August 13, 2012
Rated 5 out of 5 by Stewy1 Great Pet Friendly Hotel
Our stay at this pet friendly hotel was A-1. Our little dog was very happy. The staff was excellent and eager to help and meet our needs Our room was very clean. We REALLY enjoyed it all. I would highly recommend this Westin WashingtonDulles Hotel.
November 15, 2013
Rated 5 out of 5 by Kmikita Perfect comfort & pet friendly!
We were overjoyed with the experience we had at this Westin. I have stayed at at least 10 different Westin locations in the last couple of years (always with Starwood) and have been satisfied with the overall brand but this one took the cake. We recently got a dog and found out that the Westin Washington Dulles allows pets at no additional cost and since this was an emergency trip we were so grateful to have a familiar place to stay with our new addition. The staff was so friendly and welcoming that all three of us felt like a part of the family. I had always assumed pet friendly hotels would be second string establishments but I would go back to this Westin whether I had a pet or not. The gym, the pool, and the grassy front was immaculate and we had a wonderful time all around. Thanks again.
August 17, 2012